JPMorgan Chase Reviews
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Rating Details
Career Opportunities
3.3
Communication
3.3
Compensation & Benefits
3.5
Employee Morale
3.5
Recognition & Feedback
3.4
Senior Leadership
3.2
Work/Life Balance
3.6
Fairness & Respect
3.1
Overall Rating
CEO Approval
Jamie Dimon
Chairman, President, and CEO
73% “Approve”
Details
“Do you approve of the way this person is
handling the job of leading this company?”
116 responses
(18 'Not Sure')
73% Approve
11% Disapprove
1 - 10 of 121 Reviews
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Sep 5, 2008
Details
Career Opportunities
2.0
Communication
3.5
Compensation & Benefits
3.0
Employee Morale
3.5
Recognition & Feedback
3.0
Senior Leadership
3.5
Work/Life Balance
5.0
Fairness & Respect
1.0
1 of 1 people found this helpful
Pros
Competitive salary, excellent work life balance , 4 weeks vacation for officer and above. Excellent place to start your career to get the experience you need. If you're looking for career advancment, there is little to none. I see people who work here for 10, 15 years and still can't make VP needless to say a management position.
Cons
Not diverse at management level. If you are minority, prepare to work at a dead end job with little to no chance to advance. In addition, management positions are often given to friends and buddies of the person in charge and not by individual performance.
Advice to Senior Management
Diversify middle to senior management positions. Give employees a chance advance by promoting someone up the chian whith the team/Org Chart. Stop giving the jobs to the same circle of people.
Aug 27, 2008
Details
Career Opportunities
3.0
Communication
2.0
Compensation & Benefits
4.0
Employee Morale
2.5
Recognition & Feedback
1.5
Senior Leadership
2.5
Work/Life Balance
5.0
Fairness & Respect
1.0
1 of 1 people found this helpful
Pros
Its great work life balance. They actually will be ok with people working upto 2 days a week from home. Many people take liberties with more than that and tend to work all week from home.
They are also pretty relaxed and make sure that no one person is over burdened with work. Work allocation is pretty fair.
Cons
Managers are partial to Employees and treat consultants badly. Unfair to consultants even though they do the same job if not more. Managers will openly in meeting remind employees that they are more important and will make consultants feel like outsiders
With the amount of work that is outsourced, and given to consultants one would think that the managers will be more appreciative, sply when the employees are slacking away when they should be working and the consultants are working they b*tt off....just to make sure they are not laid off.
Advice to Senior Management
Be more open in communication and show some respect to the consultants. They are there to work and so dont treat them like vermin
Sep 4, 2008
Details
Career Opportunities
1.0
Communication
2.0
Compensation & Benefits
2.5
Employee Morale
1.0
Recognition & Feedback
2.5
Senior Leadership
1.0
Work/Life Balance
4.0
Fairness & Respect
1.0
0 of 0 people found this helpful
Pros
Benefits, vacation time, and has been relatively stable compared to other banks.
Cons
Horrible leadership, possibly corrupt. Entire departments are moved to India, and management claims its not "outsourcing" because they are still JPMC employees working in JPMC owned facilities - As if that matters one bit to the people that just lost their job, and the people that are afraid for their job.
Employees are treated like bugs, to be squashed whenever possible. Everyone is forced into a standard review model where if you did a great job, but someone did slightly better than you, instead of both of you being rewarded, you will be given the worst possible review. Your manager will shake his head and tell you that it is just the way it is, and he's sorry and knows you didn't deserve it.
Even the best review possible receives a minuscule raise when compared to the numbers that most management and senior management receive. The employees that do 99% of the work receive far far less than what they deserve.
Advice to Senior Management
Stop trying to top out at record profits. Look at $1 billion and say "wow that is really great. We can't possibly need more than that, lets give every cent over that back to the employees because they work 70 hour weeks for us with no overtime." Treat people like people. And stop moving stuff to India. We're onto you. Its destroying this company. The level of satisfaction is horrid. The people over there don't do their job right, and everyone suffers for it. Just because you screw with the numbers to make it look like job satisfaction is "normal" doesn't mean it is.
Sep 4, 2008
Details
Career Opportunities
3.0
Communication
3.0
Compensation & Benefits
3.0
Employee Morale
3.0
Recognition & Feedback
3.0
Senior Leadership
3.0
Work/Life Balance
3.0
Fairness & Respect
3.0
0 of 0 people found this helpful
Pros
Jpmorgan chase is a place to get experience and then move to another company to get compensated for the work you do.
Cons
Management not responsive to needs of employees. Human Resources also not helpful. I had a recent incident with another employee. Human resources did not assist me since my boss was friends with the other employee. Prior to this incident m reviews were "excellent" and since the incident they have been "fair".
Advice to Senior Management
Listen to employees.
Sep 3, 2008
Details
Career Opportunities
2.5
Communication
1.0
Compensation & Benefits
2.0
Employee Morale
1.5
Recognition & Feedback
2.5
Senior Leadership
1.0
Work/Life Balance
3.5
Fairness & Respect
2.0
0 of 0 people found this helpful
Pros
JPMorgan Chase is for anyone one right out of college or doesn't mind having other employees take your suggestion and make it there own. They will insure your employment until they need to cut the budget then your position is being outsourced to India. They do give you an awesome 401k match @ 5% but your salary is low compared to like positions, unless you know someone.
Cons
Once you have accepted a job there with the agreed upon salary, if you get a promotion they are usually not willing to pay you for that position. Rather they will increase your base pay, up to 7%. The senior team is not that bright and really have nothing to contribute other than throwing people under the bus.
Advice to Senior Management
Pay for intelligence and performance, and get off of your high horse. They would not be there without their employees. The best part of the Senior Management was one year they said that our bonuses were being cut, but all the senior team made out like bandits. Is that fair?
Sep 3, 2008
Details
Career Opportunities
1.0
Communication
4.5
Compensation & Benefits
3.5
Employee Morale
1.5
Recognition & Feedback
3.0
Senior Leadership
1.0
Work/Life Balance
2.0
Fairness & Respect
1.0
0 of 0 people found this helpful
Pros
I think, considering the current financial conditions, the bank, under it's current CEO, has been performing very satisfactory. The CEO has made "some" jobs at Chase give a sense of "security" based on the fact that they cannot be off-shored. The bank does provide you with a good amount of very good benefits, but that should be expected of any "Fortune 500" company. I can say with confidence, that the company seems to be going in the right direction financially speaking therefore giving the employees a high potential for personal enrichment through there benefits.
Cons
The thing in my opinion, that makes me sick to my stomach, is the lack of opportunities that are presented to the employees from the Retail division of Chase Bank. To sum it up, if you are NOT interested in being: Branch Manager, Sales Manager, Business Specialist, or Operations Manager, you really don't have no other opportunities to move to lets say the JPMorgan side. You are almost "stuck" in Retail for "ever". In Retail, you have absolutely NO work life balance, you really work with people that have the same "Management" skill set of retail stores (WalMart, etc.), the people are definitely not qualified, the turn over among employees is super high, and the moral is "below" the floor. The CEO has done a tremendous job at boosting profits, but at the expense of a lower standard of living for the majority of Retail employees and a higher pay-out for him and his closely nit group. What a shame, we have become the WalMart of banks.
Advice to Senior Management
I think if Senior Management, which in reality there is nothing "Senior" about them besides that they are just "Imaginary Number Pushers" to meet bonuses at the expense of high employee turn over and bad management skills, should work on instead of referring to there employees as "Bodies", should call them PEOPLE, with dreams and hopes of a better life and consider hiring "Quality" people that really have financial backgrounds, because last time I checked, when, for example, you need to hire a mechanic, you look for people that at least have had that background, not some body that worked as tele-marketer. The bank will not succeed with out taken care of any companys most important asset: it’s PEOPLE!!!!!.
Sep 3, 2008
Details
Career Opportunities
4.5
Communication
3.0
Compensation & Benefits
3.0
Employee Morale
4.0
Recognition & Feedback
3.5
Senior Leadership
4.0
Work/Life Balance
2.5
Fairness & Respect
3.0
0 of 0 people found this helpful
Pros
Strength of the company, great leadership from CEO Jamie Dimon, promotions based on performance. This company has the best overall technology and sales model in the industry.
Cons
Overall compensation below competitors, no intelligent spending authority given to managers, very process driven. (Reduces creativity and makes employees feel expendable.) Current morale is below where it should be at a company this strong. To truly move up in the company, you must be willing to relocate if not in NYC. Overall upper-management does not manage the "people" part of the business very well. (Very numbers driven with too much pressure on entry-level salespeople and not enough true career development.) Good managers are self-taught at JPM.
Advice to Senior Management
More consistency, better recognition, and increased retention focus on our talented employees.
Aug 31, 2008
Details
Career Opportunities
3.0
Communication
3.0
Compensation & Benefits
3.0
Employee Morale
3.0
Recognition & Feedback
3.5
Senior Leadership
4.0
Work/Life Balance
3.0
Fairness & Respect
3.5
0 of 0 people found this helpful
Pros
Chase is a large company with countless opportunities for its top producers. Management at the Executive level is quite competent and have a definite direction that they like to take the company. For those 750 top bankers, the sky is the limit.
Cons
The intense focus on numbers can make a branch feel like a "boiler-room" at times without the the pay to compensate for the stress. If you aren't hitting your numbers, you garner the attention of upper level management and they want answers.
Advice to Senior Management
Management takes a special skill and training. Some are born with good leadership abilities. Other can be taught, but success in one position doesn't necessarily translate to success in another. Building better relationships between management and bankers will create stronger ones with our customers.
Aug 28, 2008
Details
Career Opportunities
4.0
Communication
2.5
Compensation & Benefits
2.5
Employee Morale
3.0
Recognition & Feedback
3.0
Senior Leadership
2.0
Work/Life Balance
3.0
Fairness & Respect
2.5
0 of 0 people found this helpful
Pros
Benefits, Stability, good place for someone just starting out in sales.
Cons
Too many Chiefs with their own agendas. Branch manager's bonus is based on checking accounts and personal bankers make the most with investments. This I feel creates a conflict of goals. If checking accounts are that important then personal bankers should get paid more for checking accounts. Management does not value people in personal banker position.
Advice to Senior Management
Streamline management team and increase compensation for salespeople. Stop drilling people and start coaching.
Aug 28, 2008
Details
Career Opportunities
2.0
Communication
4.5
Compensation & Benefits
3.5
Employee Morale
2.5
Recognition & Feedback
4.0
Senior Leadership
2.0
Work/Life Balance
4.5
Fairness & Respect
1.5
0 of 0 people found this helpful
Pros
Chase is a large company with countless opportunities for its top producers. Management at the Executive level is quite competent and have a definite direction that they like to take the company. For those 750 top bankers, the sky is the limit.
Cons
If you are one of the other 7,000 or so bankers with Chase, things can seem to be more cloudy. The pressure is on to hit your numbers fresh out of your licensing exams. Your production is tracked hourly and in most cases, minute by minute. The intense focus on numbers can make a branch feel like a "boiler-room" at times without the the pay to compensate for the stress. If you aren't hitting your numbers, you garner the attention of upper level management and they want answers. Location and luck play a great role in a banker's success, but management seems to live in a vacuum and don't want to hear bankers pontificating about the basic rules of economics. There is also a culture of personality within Chase management. There is a ridiculous amount of time being wasted on e-mails, voice-mails and visits to make sense of lagging numbers. Lastly, if you are a banker not hitting your numbers consistently, it is very hard to move about the company. The standard answers from management is to get your numbers up first then they'll look into it. Don't start off as a banker if you want mobility in Chase! If you are a banker, leave then return later in a different job family.
Advice to Senior Management
Retention is very important for the overall growth of any financial institution. Retaining customers and personnel go hand in hand. Customers build relationships with their bankers. The first element to this relationship is a physical connection. This is made through a simple hand shake and conversation. If that banker is gone months later, the relationship suffers. The intense focus on pure numbers has driven a lot of good bankers away from Chase and customers with them. There has to be a better balance between numbers and good old fashioned customer service. Also, good producers don't always make good managers. Management takes a special skill and training. Some are born with good leadership abilities. Other can be taught, but success in one position doesn't necessarily translate to success in another. Building better relationships between management and bankers will create stronger ones with our customers. This will make Chase an even stronger institution.
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