Jack Henry & Associates Reviews

Updated August 31, 2015
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3.8
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Recommend to a friend
Approve of CEO
Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
161 Ratings

Pros
  • My manager puts a lot of emphasis on proper work-life balance (in 15 reviews)

  • Given laptop to work from home if needed (in 12 reviews)

Cons
  • It has to come down from upper management (in 7 reviews)

  • Barely cost of living adjustments really (in 4 reviews)

More Pros and Cons

207 Employee Reviews

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  1. Featured Review

    Helpful (2)

    Good company with a great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    I have been with JHA over a year, and I can honestly say this is a very good company. One's personal experience may vary depending on the department in which you work and the person who is supervising said department... But that is the struggle of any large company. From a corporate viewpoint, I feel like I am valued and respected. I don't feel like upper management is out for their own purposes with no regard for those of us on the front-lines. I feel like they understand we are the ones making customers happy and ensuring JHA's products work on a daily basis. And that goes a long way in making me happy at work.

    Cons

    The pay is a little low. I took a small cut in pay from my last job when I was hired. But I would do it again. The workplace environment in my previous job was terrible in comparison. I feel compensated in ways beyond money-- like work/life balance, respect, and independence. I think one would be hard-pressed to find a company that does a better job than JHA at providing a well-rounded environment with all things considered. You may be able to find places doing just as well (there are some good companies out there!), but I think it would be tough to find someone doing much better. (Apart from your iconic workplaces like Google, etc). To reiterate, the experience is individualized and depends largely on your department and supervisor. But JHA allows movement inside the company to find your best fit. And my supervisor will not be in the same place forever, either. It is better to work for a good company and a not-so-great boss than to work for a crummy company and have a great boss. The company is larger than the man or woman for whom you work. It is also larger than your department.

    Advice to Management

    Keep doing what you are doing. Maybe provide some mandatory training for supervisors to help have more consistency in middle-management.


  2. Sales Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor in Charlotte, NC
    Current Employee - Contractor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates (Less than a year)

    Pros

    Very good employer, solid company

    Cons

    Not many positions in the Charlotte area


  3. Great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time

    Pros

    Very nice people, great environment, good job experience. Great benefits also.

    Cons

    Pay is a little low.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    The work/life balance has been great. Management is mostly reasonable and willing to listen to employees. An office is what it is, but for what it is, the general atmosphere is a positive one.

    Cons

    Like many office settings, a touch of favoritism is present among supervisors and managers.


  6. Sr. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Flexible work schedule (working from home options for some jobs.) Work-Life Balance. They give you the tools to get your job done. Culture

    Cons

    Every job has cons...this one is no exception; but the pro's far, far exceed the cons.


  7. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Springfield, MO
    Current Employee - Manager in Springfield, MO
    Recommends
    Positive Outlook

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    The culture is like that of a family, and management seems to genuinely care.

    Cons

    Not a lot of advancement opportunities outside of the state of Missouri.

    Advice to Management

    Keep moving toward progressive ideas.


  8. Just OK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    - Tons of Technical and Business opportunities - Company tends to incorporate new technology quickly - Depending of your role you will make a lot of external Business relationships - Very Fast Paced (this can be exciting at times) - The CORE values are very encouraging (however management doesn't appear to care about those very CORE values)

    Cons

    - Not enough diversity in staff or management - Work, Life, Balance seems to be viewed as a negative - CORE values seem to be just words on the wall - Hours and work demands can be stressful - Managers seem to be in their own world - Reviews are not based on your total body of work

    Advice to Management

    Getting to know your staff and their goals will help JHA as a whole retain top talent. There is a disconnect between the various groups; each entity seems like its own small business which doesn't promote collaboration. Don't be afraid to recruit and promote employees across different ethnic groups, especially in those cities that tend to be more diverse.


  9. Great work-life balance, flexibility, salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Communications Specialist in Charlotte, NC
    Current Employee - Marketing Communications Specialist in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Jack Henry & Associates (Less than a year)

    Pros

    - Relaxed telecommuting policy - Very competitive vacation/PTO accrual - Excellent benefits package: medical, dental, vision, 401k, life insurance, employee stock purchase plan (ESPP), education assistance, disability, etc. - Casual dresscode - Open work environment/atmosphere - Opportunities for career growth and a clear path to promotions - Competitive salary

    Cons

    There's a lot of upper management - I have two managers (my manager and then my manager's manager), but I know of people outside of my department who have three to four - that's just a lot of people to report to.

    Advice to Management

    Simplify and streamline the path to reporting to managers, directors, supervisors, etc. Otherwise, keep doing what you're doing!


  10. As a whole just okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Credit Analyst in Allen, TX
    Current Employee - Advanced Credit Analyst in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Pros

    Great employee appreciation events Great discounts for sporting events Allows some employees to telecommute

    Cons

    Low salaries compared to similar companies Terrible training for managers No room for advancement Make employees apply for positions in order to get some promotions There are no standards set up for employees to measure performance High turnover

    Advice to Management

    They need to seriously work on training programs for management. The turnover is unbelievable.


  11. Info

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - Consulting Services in Omaha, NE
    Current Employee - Manager - Consulting Services in Omaha, NE

    I have been working at Jack Henry & Associates full-time (More than 10 years)

    Pros

    Decent comp; good benefits' great vacation

    Cons

    shrinking industry; difficult to continue growing revenue

    Advice to Management

    not enough internal career opportunities



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