Jack Henry & Associates Reviews

Updated August 28, 2015
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3.8
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
160 Ratings

Pros
  • My manager puts a lot of emphasis on proper work-life balance (in 15 reviews)

  • Given laptop to work from home if needed (in 12 reviews)

Cons
  • It has to come down from upper management (in 7 reviews)

  • Barely cost of living adjustments really (in 4 reviews)

More Pros and Cons

206 Employee Reviews

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  1. Featured Review

    Helpful (2)

    Good company with a great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    I have been with JHA over a year, and I can honestly say this is a very good company. One's personal experience may vary depending on the department in which you work and the person who is supervising said department... But that is the struggle of any large company. From a corporate viewpoint, I feel like I am valued and respected. I don't feel like upper management is out for their own purposes with no regard for those of us on the front-lines. I feel like they understand we are the ones making customers happy and ensuring JHA's products work on a daily basis. And that goes a long way in making me happy at work.

    Cons

    The pay is a little low. I took a small cut in pay from my last job when I was hired. But I would do it again. The workplace environment in my previous job was terrible in comparison. I feel compensated in ways beyond money-- like work/life balance, respect, and independence. I think one would be hard-pressed to find a company that does a better job than JHA at providing a well-rounded environment with all things considered. You may be able to find places doing just as well (there are some good companies out there!), but I think it would be tough to find someone doing much better. (Apart from your iconic workplaces like Google, etc). To reiterate, the experience is individualized and depends largely on your department and supervisor. But JHA allows movement inside the company to find your best fit. And my supervisor will not be in the same place forever, either. It is better to work for a good company and a not-so-great boss than to work for a crummy company and have a great boss. The company is larger than the man or woman for whom you work. It is also larger than your department.

    Advice to Management

    Keep doing what you are doing. Maybe provide some mandatory training for supervisors to help have more consistency in middle-management.


  2. Helpful (1)

    Great company to work for, bring new ideas and expect great results.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Writer in Springfield, MO
    Current Employee - Technical Writer in Springfield, MO
    Recommends
    Approves of CEO

    Pros

    The company has a relaxed atmosphere, opportunities to advance and grow professionally. Telecommuting is becoming part of the culture. Flexibility with work environments and styles. The lunchroom is awesome and the company provides great benefits, time off and paid holidays. I like that we work together as a unit.

    Cons

    Lack of resources for specific areas. There are no incentives to work more or less. It would be nice to see something implemented that will spur on creativity and get employees thinking about how they can change the company and keep it moving forward.

    Advice to Management

    Keep things competitive so you get the best out of us. I really like working here, but it would be nice to have more of a personal contact with most management.


  3. Anyone who gripes about working here hasn't worked many other places.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Approves of CEO

    Pros

    The pay is fair, the benefits are excellent, senior management is sharp, and I get everything I need to do my job. Maybe even more important than that is that I believe senior management truly cares at a personal level about every employee. This really came through last year when the company made the decision not to lay anyone off. Sometimes I hear other employees complaining about this or that, and all it tells me is that they haven't worked for any of the truly crappy companies I have. JHA rocks!

    Cons

    Maybe more travel than I'd care for, but it's really no big deal.

    Advice to Management

    Keep doing what you're doing.


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  5. Puts their clients first

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Approves of CEO

    Pros

    The quality of customer care is never sacrificed even when tough budget decisions roll around. This leads to happy customers which leads to good business. We all want to be apart of a business that is a leader in their field for all the right reasons.

    Cons

    We are in an industry that is not seeing a lot of growth

    Advice to Management

    Don't be listening to any New York investment bankers.


  6. Helpful (1)

    Have Been a Life Enabler

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Diego, CA
    Current Employee - Marketing in San Diego, CA
    Recommends
    Approves of CEO

    Pros

    They have treated everyone from the top down with respect. The Senior Management actually cares about the lives of everyone at the company and makes decisions knowing that it will effect people and their lives. For example instead of layoffs when the economy went bad, they did a sliding pay cut. The executives took 10% pay cut, then 7% for the next bracket, then 5% etc. Think about that for a second. That is even better then a flat % cut across the board for everyone. That is what I mean they care about people.

    Cons

    They have made some acquisitions over the last few years and while I love the companies they have bought, it has been a challenge getting everyone to play on the same team sometimes.

    Advice to Management

    Never forget that your decisions can upend your employees lives overnight. Think about that with ever decision you make because you have happy people working for you everywhere. I never want that to change!


  7. Overall a great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Monett, MO
    Current Employee - Manager in Monett, MO
    Recommends
    Approves of CEO

    Pros

    Senior Management understands both business and the people that make it move.

    Cons

    The job can demand long hours, but as is such in all IT roles.


  8. Helpful (1)

    The best company I have ever worked with or for.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Approves of CEO

    Pros

    Great ethics. Good management. Fairness and openness. Employees are treated with respect. At least in my experience, there is above average consideration of work/life balance.

    Cons

    At least in Monett, the salary scale is somewhat disappointing but that is understandable given the location. It is at least comparable for the area.

    Advice to Management

    Keep doing what you are currently doing.


  9. Helpful (2)

    A great place to work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Approves of CEO

    Pros

    Jack Henry works very hard at creating a pleasant work environment for it's employees. The companies founders believed that valuing their employees was a top priority and the company seems to strive very hard to keep this philosophy in place, dispite growing pains. Employee opinions are sought and valued, as shown by the variety of avenues the company provides to voice ideas and complaints directly to upper management. Compensation packages are excellent as well. Overall, JHA is truly is a great company to work for.

    Cons

    While upper management makes a great deal of effort to show employees they are valued, mid- level management seems less inclined to pursue these same ideals. In addition, the good ole boy "I'm promoting you because we hang out together on the weekends" is still very much alive within some departments of the company. Managing people is about motivating your employees to give their best and making sure the company'svalues are adopted throughout ALL the ranks. Crunching numbers and meeting budgets is only part of what it takes to be a good manager. Acknowledging accomplishments, from simple pats on the back to promoting individuals fairly, based solely on knowledge and accomplishments is a great motivator. Being able to truly understand your employees needs and show empathy to them further promotes the "valued employee" company focus. JHA' s mid-level management misses the mark in this area.

    Advice to Management

    Take more of an active interest in how mid-level management is managing your people. Make sure that your company values are honored and promoted at all levels.


  10. Helpful (1)

    Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Springfield, MO
    Current Employee - Programmer Analyst in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than a year)

    Pros

    Benefits are great; low employee cost for health insurance, 19 days PTO/year, Flexible work schedule and remote work

    Cons

    Office environment is noisy, close quarters cubicles without sound reduction makes it difficult to concentrate


  11. Helpful (2)

    Coming to work at Jack Henry was the best decision I ever made. The people the run this company are the best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monett, MO
    Current Employee - Anonymous Employee in Monett, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jack Henry & Associates full-time (More than 5 years)

    Pros

    This is a great company to work for. Great benefits as well as awesome people to work with

    Cons

    From my experience in working with other companies, this one is hands down the best. No complaints here



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