Jack Henry & Associates Reviews

Updated June 27, 2015
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192 Employee Reviews

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  1. Good job, but company has efficiency issues.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Jack Henry & Associates (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay, benefits; these are all good. Good atmosphere and everyone gets along and works together.

    Cons

    There simply aren't enough people to meet the demands of clients. In house software development is problematic due to the scattered nature of a small group of programmers. System problems can take a long time to fix as a result. When problems arise, there just isn't enough people to handle all the incoming requests. Executive management appears to disregard ideas that would improve all of this, software included, and they seem to be stuck on sticking to old standards for application deployment and usability. These problems affect not only the company's customers, but their support groups as well who bear the burden of these issues from both sides (customer and employer).

    Advice to Management

    Need more people to handle the tasks and more forward thinking development processes. Some issues are very elementary and reflect badly to the end user in comparison to other options available at our current technological standpoint in 2015.


  2. Programmer Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Freistatt, MO
    Current Employee - Programmer Analyst in Freistatt, MO

    I have been working at Jack Henry & Associates (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits, Team Work ethic, Flexibility, Longevity, and PTO.

    Cons

    Long hours when travelling, sometimes work with unpleasant customers.


  3. Good Employeer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WebSite Builder in San Diego, CA
    Current Employee - WebSite Builder in San Diego, CA

    I have been working at Jack Henry & Associates part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and good culture

    Cons

    Salary is low to average


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  5. Instructional Design Specialist

    Current Employee - Instructional Design Specialist in Joplin, MO
    Current Employee - Instructional Design Specialist in Joplin, MO

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company culture. Very good place to work.

    Cons

    Not on par with salaries in other parts of the country.


  6. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Elizabethtown, KY
    Current Employee - Customer Support Representative in Elizabethtown, KY

    I have been working at Jack Henry & Associates full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay, great benefits

    Cons

    under appreciated by management

    Advice to Management

    Listen to the advise that employees give you. Promote within the company so that employees that have given the company years of their lives has a chance to move up.


  7. Sales and marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company, with great leadership. Benefits are about average nationally, but great locally. Would recommend as a great place to work.

    Cons

    Not a lot of room for upward growth, nor is there much advancement for salary increases, outside of title changes, or department changes.

    Advice to Management

    Focus on keeping employees as happy as customers.


  8. Programmer Analyst

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time

    Recommends
    Recommends

    Pros

    Good pay and benefits . . . .

    Cons

    None . . . . . .


  9. Helpful (4)

    Underappreciated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Jack Henry & Associates full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    JHA offers nice benefits and vacation time actual is so very nice. Schedules are okay.

    Cons

    Low pay. Don't expect to receive a raise unless you are very close to your manager. Management leads by fear while showing documented favoritism. JHA seems to think it is ethically okay to have a manager directly supervise someone who is close enough to be considered family.

    Advice to Management

    Look closely at who you have as managers. If the employee turn over rate is high then there is a problem. People leave bosses not jobs.


  10. Helpful (5)

    Salaries are a Joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Monett, MO
    Current Employee - Systems Engineer in Monett, MO

    I have been working at Jack Henry & Associates

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great company culture, 19+ vacation days

    It's pretty relaxed most of the time. Some departments have great managers.

    Cons

    People are leaving left and right. Not due to the actual job, or culture, but because of the pay. Employees in locations not in MAJOR citys (majority of all employees as headquarters is in a tiny town an hour from the nearist city over 100K people) make on average at east 20% below market. They do this to save money for their record profits.

    Just FYI to anyone applying here, starting pay for a basic Engineering position, that requires years of experience does not even pay 50k a year unless you are the top on your team. While this company is pretty good to work for. They take advantage of employees for their own benefits.

    Also if you want to relocate, your pay should increase depending on where you want to relocate. There are some places you are not "approved to move" because JHA would have to up your paygrade enough for cost of living in that area.

    Lots of promotions are announced, but most all are lateral. Just because you get a promotion, it does not mean a increase in pay neceesarily, it's states it in our handbook. We have almost 6,000 employees, create software for financial institutions, and make record profits every single quarter, with revenue over $1,000,000,000 every year.

    Yet they can't take care of their employees.

    Health care for basic Dental, Life, and Health, for myself and a Dependant is around $150 a month. The same price it would be anywhere else I worked in the country. How does that figure into cost of living? It also went up 20% in this past year while my salary went up a very small fraction of that.

    Advice to Management

    JHA needs to come into the 21st Century. Right now they look like Microsoft trying to catch up to Apple. JHA is still on the Zune, when we are good enough to be the Ipod. Pick up new technologies, hire more tecnically inclinded workers. Look to how even bigger companies run their organizations, such as Lockeed, Intuit, Facebook. The excuse of we are two big, or we are too small, or we have to run a certain way are all excuses. There are companies out there much larger, smaller; companies with more sensative data then us, that pay and run way more efficiently. Right now this company runs efficiently for the few at the top, the board, and those heavily invested in the company. Invest in your workers or workers will invest their skills somewhere else.

     Pay your employees market, Cover Healthcare, hire technical, not someone that can fan your egos.


  11. Helpful (1)

    Call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, good people to work with

    Cons

    Salaries! JHA is all about making money but they do not compensate their employees. You can only get raises once a year and it's based on percentages. Even if your boss thinks you deserve more, you won't get it.

    Advice to Management

    Pay employees and compete with the market...in Seattle people can work at McDonald's now and make almost the same thing entry level employees here make.



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