Jackson Hewitt
3.3 of 5 132 reviews
www.jacksonhewitt.com Parsippany, NJ 150 to 499 Employees

Jackson Hewitt Reviews

Updated Apr 3, 2014

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3.3 132 reviews

                             

83% Approve of the CEO

Jackson Hewitt President & CEO Philip H. Sanford

Philip H. Sanford

(30 ratings)

61% of employees recommend this company to a friend
132 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Very flexible hours/days if you make reasonable request ahead of time and have been a reliable employee"
    in 8 reviews
  • "Very flexible as far as choosing what hours to work, which is great for students looking for a part-time job"
    in 7 reviews
Cons:
  • "Very very low pay scale for the amount of responsibility given to each Tax preparer"
    in 7 reviews
  • "What was originally a part time job soon became a full time position with a 6 class schedule at school"
    in 6 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Jackson Hewitt was an exciting experience filled with a familial opportunity and taxation!

Tax Shift - Management (Current Employee)
Chicago, IL

I have been working at Jackson Hewitt full-time for more than a year

ProsFree Tax courses, managerial experience, opportunity, and chaotic but enjoyable clientele.

ConsWork environment size and clientele surprises.

Advice to Senior ManagementMaintain organization with cleanliness and hospitality they provide in their other locations.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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awesome company, can't wait to work here again

Tax Preparer (Former Employee)

I worked at Jackson Hewitt part-time for more than a year

Prosflexibility , educational opportunities, communicaiton with upper management. fun workplace, love working with people.

Consseasonal, long hours at the end of tax season, your bonus is peanuts compared to your supervisors

Advice to Senior Managementkeep doing a great job!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good experience

Tax Preparer (Former Employee)
State College, PA

I worked at Jackson Hewitt part-time for less than a year

ProsFlexible hours, good tax experience, co-workers very friendly and the ProFiler system is very user friendly

ConsPoor pay - 8 dollars an hour, most customers are lower income so big discounts were often given which negatively affected commission

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not pleasant.

Tax Preparer (Former Employee)
Wareham, MA

I worked at Jackson Hewitt part-time for less than a year

ProsPay was a little higher than H&R Block. Tax prep program was easy to use.

ConsNo training whatsoever. Co-workers only knew how to ask the questions on the screen with very little tax knowledge. Very little support from franchise owners. Fees very high for services.

Advice to Senior ManagementAnnual tax prep classes are a must.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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great great great great

Office Manager (Current Employee)
Aurora, CO

I have been working at Jackson Hewitt full-time for more than a year

Prosexperience is always at hand to learn

Consnot enough hours in a day to get thing s done

Advice to Senior Managementkeep up the good work

Yes, I would recommend this company to a friend

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I was responsible gathering tax information from client and explaining the information about their tax return .

Professional Tax Preparer (Former Employee)
New Suffolk, NY

I worked at Jackson Hewitt part-time for less than a year

ProsI workedby myself which was a plus because I was given the responsibilty to handle the office
and handle all the difficulties that go with it, which was challenging for me.

ConsThe negative side was I was by myself so I had to stay in office the whole day with no
breaks and I was scared to leave the office for a second, because I may miss a client that
was coming in to have their tax retun prepared by me.

Advice to Senior ManagementI took a iniative to set up a table to get more clients the store was in the Sears Department
store. I told upper management I think explaining our service to people and explaining what
we do would get us more clients.

No, I would not recommend this company to a friend

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1 person found this helpful  

Testing the waters...

Tax Preparer (Current Employee)
Westminster, MD

I have been working at Jackson Hewitt part-time for less than a year

ProsRight up my career field. Face-to-face experience

ConsNot much training on the Jackson Hewitt specific program. Issues were difficult to resolve and some questions were unanswered or based on a guess.

Advice to Senior ManagementMore training on tax program

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It was very educational. The instructors were very detailed and new their stuff.

Multi Office Manager (Former Employee)
Forest Park, GA

I worked at Jackson Hewitt part-time for less than a year

ProsYou learn a lot and managing three offices for them was a great experience.

ConsDid not understand the bonuses and thought I was slighted and did not get what was deserved.

Advice to Senior ManagementBe straight forward.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It was a very interesting first step into the business world.

Tax Preparer (Current Employee)
Paterson, NJ

I have been working at Jackson Hewitt part-time for less than a year

ProsThe employees have a large and very insightful database about Tax laws therefore a great opportunity to learn a lot.

ConsThere wasn't a lot of opportunity to grow.

Advice to Senior ManagementYou will eventually have to invest more in your internet based service.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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worked there for season now and it is great. Want to go back this year

Customer Care Specialist (Former Employee)
Sarasota, FL

I worked at Jackson Hewitt part-time for less than a year

ProsGreat hours, great team work, and management. I worked in the call center. good pay as well

Conswish it was longer season and disappointed I was let go before the banking side started that I was moving into

Advice to Senior ManagementManagement was awesome. They listen and the acted when needed.

Yes, I would recommend this company to a friend

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