Jackson Hewitt
3.4 of 5 170 reviews
www.jacksonhewitt.com Parsippany, NJ 150 to 499 Employees

Jackson Hewitt Reviews

Updated Jul 9, 2014

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3.4 170 reviews

                             

80% Approve of the CEO

Jackson Hewitt President & CEO Philip H. Sanford

Philip H. Sanford

(45 ratings)

60% of employees recommend this company to a friend
170 Employee Reviews
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Review Highlights

Pros:
  • "you learn a lot of new thing in depth related to taxes"
    in 9 reviews
  • "Very flexible hours/days if you make reasonable request ahead of time and have been a reliable employee"
    in 9 reviews
Cons:
  • "Very very low pay scale for the amount of responsibility given to each Tax preparer"
    in 7 reviews
  • "This is a seasonal job so you will be employed a short time"
    in 7 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

     

    unorganized

    Tax Preparer (Former Employee)
    Sacramento, CA

    Prosflexible hours and decent pay

    Consunorganized and little communication or opportunity growth

    Advice to Senior Managementmore communication

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Tax Preparer

    Seasonal Tax Preparer (Former Employee)
    Alice, TX

    ProsGain knowledge of current changes in preparing taxes by completing tax courses...very easy to follow steps when preparing taxes for customers. Also gain great relationships with clients on a yearly basis

    ConsSome locations of Jackson Hewitt are inside of Wal-Marts & can be pretty loud & disruptive at times

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend

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    I enjoy working working with Jckson Hewitt because I learn inbound and out bound calls.

    Customer Care Specialist (Former Employee)
    San Antonio, TX

    ProsOver all I appreciated the company giving me a chance to show I could do the job.

    ConsIt could have paid a littlie more.

    Advice to Senior ManagementI had no problems.

    Yes, I would recommend this company to a friend

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    Great company to work for!

    Receptionist (Former Employee)

    ProsVery friendly coworkers. Tax professionals know their stuff.

    ConsLong hours but for a seasonal job and working while going to school they were very flexible with my schedule

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Franchises are okay but Corporate owned is a MESS

    Seasonal Tax Preparer (Current Employee)
    Seattle, WA

    ProsFranchise- Known Brand, tight knit offices, room for advancement ( take on more duties that look good on a resume) great training, organized, positive reinforcement, owner sponsored events

    ConsCorp- Many hours ( 65 hour work weeks) High turn over rate, corporate decisions that make no sense to the management and to the preparers, constantly fluctuating office hours, no training ( SERIOUSLY?) you lock us out of the system we need to actually prepare the returns and need permission complete the return. If you don't trust us, you shouldn't trust us to handle peoples financial records. even though you have worked for the company brand and the system, unless you worked for a corporate location, they don't recognize that you ever worked for them, and you are treated like a brand new know nothing employee... until they need something, then its like " well you have worked for us, you should know" but I cant claim any of the returning preparer packages because I didn't work for them.... should have taken my experience to h&r. they recognize it no matter where you come from. they just train you on their system. and they pay more.

    Advice to Senior ManagementLISTEN TO THE PEOPLE YOU PAY NOTHING TO. THEY KNOW WHAT THEY ARE DOING AND ASKING FOR. SINCE WE ARE THE PEOPLE WHO DEALS WITHT HE PUBLIC AND ACTUALLY DO THE WORK.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Unprofessional & unorganized

    Anonymous Employee (Current Employee)

    ProsIts an ok job if you really want to go and just do nothing but still get paid

    ConsThey really dont care about their employees and offices, they dont pay you for all your hours, they dont supply offices with basic stuff such as printers, paper and internet, area managers still money from company, they have all their family members working with them and they all take advantage of that

    Advice to Senior Managementthey should hire more professional managers who know what they do and do their work right instead of stealing from their company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    Tax preparers are unprepared

    Seasonal Tax Preparer (Former Employee)
    Richmond, VA

    ProsRoom to move up to office manager with time and good work

    ConsThe preparers do not know some basis tax laws that any tax preparer should know. They do not ask the client all of the questions necessary to find the best refund. This does not apply to every preparer, but most of them.

    Advice to Senior ManagementMore training and examinations should be required before allowing tax preparers to work

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Satisfactory experience

    Anonymous Employee (Former Employee)

    ProsLearned a lot about preparing taxes. Clients were pretty nice.

    ConsManagement did not know how to properly staff offices and balance experienced preparers with inexperienced preparers.

    No, I would not recommend this company to a friend

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    Very laid back, a lot of opportunity to learn and educate yourself.

    Anonymous Employee (Current Employee)

    Proshands on experience, meet to new people everyday

    Consno opportunity for growth within the company

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    • Culture & Values
           
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    • Approves of CEO

     

    Excellent company to work for.

    Professional Tax Preparer (Current Employee)
    Boston, MA

    ProsThe training was good!, plus the hours were good also.

    ConsThe salary needs to improved.

    Advice to Senior ManagementMore bonuses and perks.

    Yes, I would recommend this company to a friend

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