Jackson Hewitt

www.jacksonhewitt.com

Jackson Hewitt Reviews

Updated January 24, 2015
Updated January 24, 2015
221 Reviews
3.4
221 Reviews
Rating Trends

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Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
62 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 11 reviews)

  • Flexible hours and the ability to work and go to school at the same time (in 15 reviews)


Cons
  • There is a low pay structure for experienced preparers with returning clients and complicated returns (in 10 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great opportunities for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time (more than an year)

    Pros

    1. My boss really challenged me and let me handle complex returns. He also gave me a lot of independent projects to deal with less regularly seen parts of the Internal Revenue Code.
    2. I was able to set my schedule. If I needed to be somewhere else, I was able to be there.
    3. Support from JH Corporate is very good.

    Cons

    1. The tax software, profiler, is not always good. It can't handle certain tax situations nearly as well as other tax software can.
    2. It can be difficult at times if you're not sure what you're doing and you need to ask the taxpayer to come back because they have a situation you need to research. At times the pricing puts people on edge. In my franchise area, there were certain taxpayers who were very hostile to JH due to reasons beyond our control.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A truly community-based company!

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    Professional experience; customer service experience; enhanced federal tax knowledge; advancement from within;

    Cons

    Seasonal employment; no benefits; have to go through the hiring process every year

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt

    Pros

    It seasonal and they train you

    Cons

    Its seasonal so you only work for a few months per year.

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  5.  

    I gained a lot of tax knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager in Painesville, OH
    Former Employee - Office Manager in Painesville, OH

    I worked at Jackson Hewitt

    Pros

    You will get year round tax training.

    Cons

    There is too much winter travel.

    Recommends
    Negative Outlook
  6.  

    Tax preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Orlando, FL
    Former Employee - Tax Preparer in Orlando, FL

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Not bad as a part-time, seasonal job for a little extra money.

    Cons

    Due to the high prices charged (especially when compared to much cheaper options like do-it-yourself tax preparation software), you won't actually have a lot of customer or prepare a lot of returns. You will mostly be asked to badger former customers on the phone, asking them to make an appointment. You will be much more of a phone solicitor than a tax preparer.

    Advice to ManagementAdvice

    Tell people upfront about the call campaigns. That was never mentioned once during training and was a very unpleasant surprise. Also, give trainees more of a chance to practice with the actual ProFiler software during training.

    Recommends
    Negative Outlook
  7.  

    Hired for the tax season

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    flexible hours, nice people, good training

    Cons

    just above minimum wage, BORING

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great employees bad Corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employment Specialist Payroll Coordinator in El Paso, TX
    Former Employee - Employment Specialist Payroll Coordinator in El Paso, TX

    I worked at Jackson Hewitt

    Pros

    The people I worked with are now my long life friends. The training is good and the pay was good until corporate cut the budget.

    Cons

    There are no career opportunities, The area manager is overworked and underpaid. There is absolutely no support from corporate for the corporately own locations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Sink or swim!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Preparer in Troy, NC
    Current Employee - Tax Preparer in Troy, NC

    I have been working at Jackson Hewitt part-time (less than an year)

    Pros

    The classes are informative and somewhat helpful.

    Cons

    We never practiced actually using the program/software so when you do start working make sure you have went through every scenario possible. I feel it's a LOT of work and requirements for too little of a pay out!

    Advice to ManagementAdvice

    TRAIN your preparers! Do NOT expect their supervisor or anyone else under you to even care about the success of others because either they don't get paid enough to care or they have the luxury of letting someone fail so they seem superior! I had High hopes, now, about 2 weeks into the job, I'm not impressed!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Professionalism and training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager in Cleveland, OH
    Current Employee - Office Manager in Cleveland, OH

    I have been working at Jackson Hewitt

    Pros

    Flexible hours, seasonal work for those not wanting to work year round.

    Cons

    Training would be great if we could hear the audio piece of training, but we are not permitted to have speakers on computers so we must purchase our own ear buds or never hear what is being said. Company controlled to the point of monitoring the amount of paper towels an office uses.

    Advice to ManagementAdvice

    Stop the gossip at management level, if there is no training budget then don't try to run a business. Pointing fingers does not work in personal development, it takes a manager who wants to succeed to succeed, not one that says don't like it here, then leave. There are plenty of us looking at the competitors to go to work for them due to the apathy that exists in this company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Seattle's new management is huge mistake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead/Supervisor in Seattle, WA
    Former Employee - Lead/Supervisor in Seattle, WA

    I worked at Jackson Hewitt

    Pros

    For 4 years was treated well, learned a lot, management strict at times but seemed warranted, lots of hours for seasonal work for the flexible.

    Cons

    Too many changes this season. Huge manager turnover and some from prior year moved to positions not qualified to have. Too much micro managing from the "upper" managers (at least that is the assumption there are so many manager layers can't keep track).

    I did not have that feeling of a good season ahead as I have in the past so chose to not work for Jackson Hewitt Corporate any longer, as have several experienced preparers this year.

    Advice to ManagementAdvice

    You got rid of the best Seattle team you have had. New managers seem blind to real tax season preparedness. You will need a back up plan.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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