Jackson Hewitt Reviews

Updated July 28, 2015
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3.4
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Approve of CEO
Jackson Hewitt CEO David P. Prokupek
David P. Prokupek
13 Ratings

Pros
  • you learn a lot of new thing in depth related to taxes (in 11 reviews)

  • flexible hours to balance work and life (in 15 reviews)

Cons
  • Not always leaving when scheduled off, low pay (in 10 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Pros and Cons

276 Employee Reviews

Sort: Popular Rating Date
  1. Great place to start working

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Alton, IL
    Former Employee - Tax Preparer in Alton, IL

    I worked at Jackson Hewitt part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid training Under supervision friendly environment great managers and co-workers great way to gain customer service experience

    Cons

    tax seasons are short - need to find a job for between seasons-but great for college kids

    Advice to Management

    Your doing a great job!!!!!!!!!


  2. Great

    • Career Opportunities
    Current Employee - Secretary in Wilmington, NC
    Current Employee - Secretary in Wilmington, NC

    I have been working at Jackson Hewitt part-time

    Pros

    Meeting new people, assisting the Pastor

    Cons

    Not enough hours, not enough money


  3. Retired

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Preparer in Forestville, MD
    Former Employee - Seasonal Tax Preparer in Forestville, MD

    I worked at Jackson Hewitt part-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a pleasure educating our clients on the tax law their benefits

    Cons

    There are none now that this franchise no longer offers bonuses for 50 or more complete tax returns, there is no competition which makes the enviroment more relaxed

    Advice to Management

    none


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  5. Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Parsippany, NJ
    Current Employee - Senior Manager in Parsippany, NJ

    I have been working at Jackson Hewitt full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A brand on the move with unlimited upside.

    Cons

    Change resistance causes delays in progress.

    Advice to Management

    Keep moving forward fast and remove obstacles quickly!


  6. Individual Tax Prepare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Individual Tax Preparer in Moreno Valley, CA
    Current Employee - Individual Tax Preparer in Moreno Valley, CA

    I have been working at Jackson Hewitt (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great learning with experience Tax prepares, good professional environment

    Cons

    Only 3 months seasonal job

    Advice to Management

    Work on advertising


  7. Seasonal Tax Preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Preparer in Fort Myers, FL
    Former Employee - Seasonal Tax Preparer in Fort Myers, FL

    I worked at Jackson Hewitt (Less than a year)

    Pros

    Good company to start your career in tax preparation. They have a tax course where they teach you all the basic skills necessary for preparing tax returns. They teach you to use their software as well, which is very user friendly and gives you lot of help to prepare returns. Also, there is a lot of information on their internal website so you can look up a lot of things to get the job done.

    Cons

    Low salary and very short training. When you finish the tax course, be prepared to be on your own from the very first day. They are there for you on the phone but you are alone facing the customers sitting right in front of you in a kiosk. This could be a little bit overwhelming for someone who just heard about preparing tax returns few weeks earlier. Also, you have to pay for the tax course they require in order to get the job.

    Advice to Management

    Do more training while the season is not busy so that the preparers become more confident in their knowledge and the use of the software. This way you can make more money when the season hits in, not wasting time on asking/answering basic questions on the phone.


  8. Tax Preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt part-time

    Recommends
    Recommends

    Pros

    Good office manager, allowed to make own decisions and actually run office without manager being present.

    Cons

    Owned by company out of state who didn't truly understand the culture in which we worked.

    Advice to Management

    Remember that different US regions require some different management styles.


  9. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative
    Former Employee - Call Center Representative

    I worked at Jackson Hewitt

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Jackson Hewitt has very good team work and people skills. The employees are very hard working people and well organized.

    Cons

    The customers at Jackson Hewitt can be very rude and not so pleasant.

    Advice to Management

    well skilled with five years of management


  10. Registered Tax Return Preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former RTRP in Columbus, OH
    Former Employee - Former RTRP in Columbus, OH

    I worked at Jackson Hewitt (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great training program, managers always willing to help, flexible schedule and overall fun place to work .

    Cons

    Short staff, some long twelve hour days and need wage increase.

    Advice to Management

    Increase wages and maybe more people would apply and return for years to come


  11. Good for a part-time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Orlando, FL
    Former Employee - Loan Processor in Orlando, FL

    I worked at Jackson Hewitt

    Recommends
    Recommends

    Pros

    awesome please to make money on a tax season and learn about it

    Cons

    seasonal job only and low pay rate



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