Jackson Hewitt Reviews

Updated March 26, 2015
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3.4
242 Reviews
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Jackson Hewitt CEO David P. Prokupek
David P. Prokupek
1 Rating

Pros
  • you learn a lot of new thing in depth related to taxes (in 11 reviews)

  • Flexible hours and the ability to work and go to school at the same time (in 15 reviews)

Cons
  • There is a low pay structure for experienced preparers with returning clients and complicated returns (in 10 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Good for Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Orlando, FL
    Former Employee - Tax Preparer in Orlando, FL

    I worked at Jackson Hewitt full-time (less than a year)

    Pros

    Learn 1040s. Friendly environment. Classes are good for learning.

    Cons

    Low hourly rate. Changes with experience

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
  2. Great seasonal job where you can make decent money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist in Waco, TX
    Former Employee - Client Service Specialist in Waco, TX

    I worked at Jackson Hewitt

    Pros

    Managers were suportive and easy to get along with. As long as you took initiative they would try to help you. I was able to get as many hours as I could handle and they reward hard work.

    Cons

    Management was disorganized and I felt like there were times when I wasn't provided with enough tools to do my job effectively.

    Advice to ManagementAdvice

    I would just try to make sure that everyone is on the same page

    Recommends
    Positive Outlook
    Approves of CEO
  3. I run a tax kiosk. I am responsible for filing tax returns, training new employees and performing all office duties.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Tax Preparer in Franklin, IN
    Current Employee - Seasonal Tax Preparer in Franklin, IN

    I have been working at Jackson Hewitt full-time (more than 3 years)

    Pros

    Jackson Hewitt offers online training and great management. They have a great employee recognition program.

    Cons

    I can't think of any.

    Advice to ManagementAdvice

    I think a customer reward program would be great. I think a customer loyalty reward program would be great.

    Recommends
    Neutral Outlook
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  5. Great way to earn extra money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer
    Former Employee - Seasonal Tax Preparer

    I worked at Jackson Hewitt

    Pros

    Seasonal work. You get to interact with a variety of people. Learning new things as you go each time. Company offers great training to make sure workers are prepared before sitting with customers.

    Cons

    High turn over. New people have to be brought up to speed each year.

    Advice to ManagementAdvice

    Find some way to retain your best people each year.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    Amazing company to work for, great work ethics, they very much care about there employees

    Cons

    Training can be a little rough.

    Recommends
    Negative Outlook
  7. Loved getting to know my clients but the general manager was terrible.

    Former Employee - Seasonal Tax Preparer
    Former Employee - Seasonal Tax Preparer

    I worked at Jackson Hewitt full-time (more than a year)

    Pros

    Loved getting to know my clients. Loved my co-workers as they were all very kind and helpful. Decent hours. Flexible schedule.

    Cons

    Low pay for a very high stress job. Employees were not all greatly trained. General manager was very rude and degrading to employees.

    Advice to ManagementAdvice

    My advice for management would be: Learn how to treat your employees with respect.

  8. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    good for stay at home moms or dad, works with your schedule if your a student

    Cons

    you get many rude customers, need to learn fast, also very fast paced

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Taxpreparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Preparer in Louisville, KY
    Current Employee - Tax Preparer in Louisville, KY

    I have been working at Jackson Hewitt

    Pros

    They provide great basic training in tax preparation.

    Cons

    Need more training and access permissions to get clients discounts and coupons.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Getting there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Supervisor in Cleveland, OH
    Former Employee - Office Supervisor in Cleveland, OH

    I worked at Jackson Hewitt full-time (more than 5 years)

    Pros

    The people running district areas are good people. The pay is fair. The name is well known. I enjoyed the work. Entry level positions. Mostly positions are seasonal flexible schedules

    Cons

    The people running things had little direction from corporate, besides marketing materials and bottom line expectations. The company provides training, however the training is inadequate. This causes many errors and headaches. Although, this company has slowly been reshaping, it still has mikes to go before they get to where they need to be.

    Advice to ManagementAdvice

    The first priority should be to extend the training process l. Most of the employees are not adequately understanding what they need to. Corporate needs stricter guidelines that trickle down to preparers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. current employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt part-time (more than a year)

    Pros

    Good part-time job. Seasonal employment

    Cons

    not full time Better if full time

    Advice to ManagementAdvice

    more advanced tax training and year round employment

    Recommends
    Positive Outlook

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