Jackson Hewitt Reviews

Pros

Great to learn everything about taxes and how things are with the IRS

Cons

Maybe stressful during the heat of tax season

Advice to Senior Management

NONE!

Pros

Wide exposure to different clients as everybody has different issues in their tax return. Offers variety of different options for refund.

Cons

Less compensation as compared to HR block. Needs to improve the branding of the company. Also, good training needs to be given

Advice to Senior Management

Emphasis should be on creating better brand value so that it is compared with HR block in terms of service offering and fees charged.

Pros

Flexible schedule; excellent tax training; nice people

Cons

low pay; seasonal work; no career growth potential

Advice to Senior Management

Offer better bonus incentives or better hourly rate.

Pros

They always had great tax preparation software - better than H&R.
Its a job you can always get if you need one.

Cons

Back office staff functions as management - even part-timers.
Preparers see shady stuff and are accountable - yet the CS and
management staff are only looking for revenue.
As I suspected , management was tolerant while we were so busy
and understaffed - at the end of the season, the snake in the grass
showed its true self.

Advice to Senior Management

Get off your behind and prepare some returns yourself when it is
busy. That is what a good manager does.

Back your people in the field - they are creating the revenue to pay for
your salary - you do not generate a dime taking your time setting up brunch
after the season is over.

Pros

You are given the chance to interact with a variety of people and expand your experience in customer service. The hours are pretty flexible as well.

Cons

The standards for getting hired are pretty low, so you will have to deal with many angry customers who are dissatisfied with the service. Also, the scheduling was a bit chaotic...

Advice to Senior Management

Be more organized and be willing to impart responsibilities to other members of the team in order to promote better work-flow and reduce stress.

Pros

Nice people, good locations, good software

Cons

Not a long term place to work. The training is minimal with no advancement. They train to the software and program withouth teaching tax.

Advice to Senior Management

Offer more advancement, training, tax knowledge. Add some flexibility to the commision structure that would allow people to work in teams.

Pros

Good learning environment, some coworker are cool but very clicky, free tax classes year round

Cons

Work hours suck! Must be favorite or manager and the pay is very, very minimum wage...come for the experience!

Advice to Senior Management

Get a REAL JOB, stop gossiping about people, and please STOP stealing time and taking up all the business.

Pros

Incredibly Flexible Scheduling
Lots of downtime (to do homework, play, etc)
Ability to learn all about tax issues
Work in a relatively stress free office enviroment
Very easy to do

Cons

Crippling Boredom at times
Pay isn't very good, bonus incentive is also weak.
Not a lot to master, mainly data entry.

Advice to Senior Management

Reconsider bonus system to encourage preparers to negoitate better. Bonuses are very low, the average preparer would rather do nothing than do returns all day, because the incentive isn't very high.

Pros

Good place to learn the basics and get a real world education in tax preparation

Cons

Very very low pay scale for the amount of responsibility given to each Tax preparer. Cost of tax preparation is extremely high.

Advice to Senior Management

Take better care of your employees by providing them a competitive wage to survive on.

Pros

I work for a franchise and its a great place to work

Cons

After the busy season hours are low and the job is slow and boring

Advice to Senior Management

Keep doing what you're doing