Jackson Hewitt

  www.jacksonhewitt.com
  www.jacksonhewitt.com

Jackson Hewitt Reviews

Updated October 23, 2014
Updated October 23, 2014
203 Reviews
3.5
203 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
55 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 11 reviews)

  • Flexible hours and the ability to work and go to school at the same time (in 14 reviews)


Cons
  • Not always leaving when scheduled off, low pay (in 10 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Tax Preparer in Baltimore, MD
    Current Employee - Seasonal Tax Preparer in Baltimore, MD

    I have been working at Jackson Hewitt part-time (less than an year)

    Pros

    Helping people with problem they have

    Cons

    No comment right now the job is alright for part time work.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    JH can't benefit from long term excellence if they don't look inside franchises for long term employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager
    Current Employee - Office Manager

    I have been working at Jackson Hewitt as a contractor (more than 5 years)

    Pros

    First of all allow me to tell you all that if you learn the right questions to ask your customers "They will absolutely keep coming back every year". Customers need to feel comfortable with their tax person, knowing what to ask and what to have them bring along to their appointment will be a rewarding experience for the both of you! JH General Managers promote from within in the franchise. The upper management in the franchise will cover a shift for you if you need them too. Corporate contests for employees are available if you have the initiative to involve yourself. You can learn on a constant basis during the season. If you only want to work from January to April this can be a perfect experience. The franchises usually have employees come back year after year.

    Cons

    After reaching an Office Manager position unless someone retires in the franchise there isn't anywhere to move up. There aren't any health benefits, and the salary really doesn't match the responsibility of the position.

    Advice to ManagementAdvice

    I learned a great deal of my leadership skills working in a JH franchise. People that return year after year, giving their all to JH are the people that should be sent up the ladder to corporate positions.
    And to Corporate Officers and Managers you should be on the lookout for those people because they can provide great leadership, training and support to your franchised offices and owners

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great part-time seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Tax Preparer in Louisville, KY
    Current Employee - Seasonal Tax Preparer in Louisville, KY

    I have been working at Jackson Hewitt part-time (less than an year)

    Pros

    Good company to work for. Very flexible work schedule, works great for someone that has a full time job and just want something part-time to earn extra money. Good training class and continuing education.

    Cons

    The hourly pay could be better. I did not make much on the commission because of the hours I worked the store was not very busy, so did not have as many client's as someone working days.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time (more than an year)

    Pros

    Good training, excellent communication from management, fun and fast paced.

    Cons

    Most employment is only seasonal.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Lesson Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Houston, TX
    Former Employee - Seasonal Tax Preparer in Houston, TX

    I worked at Jackson Hewitt full-time (more than an year)

    Pros

    work-life balance and personal growth. Training is awesome and pay is great with the bonuses!

    Cons

    Being the middle man is hard! It s hard to deliver a affordable service so you lose clients because of it.

    Recommends
    Positive Outlook
  7.  

    Not as excited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Denver, CO
    Former Employee - Seasonal Tax Preparer in Denver, CO

    I worked at Jackson Hewitt full-time (less than an year)

    Pros

    The hours were very flexible and they try to place you close to home. The customers that received refunds were quite pleasant.

    Cons

    You have to pay for training materials. Upper Management do not hold themselves accountable and can be very unprofessional at times.

    Advice to ManagementAdvice

    Recognize the job you are asking people to do for the same wages as fast food workers and address the pay rate accordingly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Tax Professional

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt part-time (more than an year)

    Pros

    Constant networking, meeting new people. Great source of income to have on the side.

    Cons

    There is a lot of work that gets done during the busy time of tax. I feel that overall hourly pay/commission bonus amounts can be better.

    Recommends
    Positive Outlook
  9.  

    Great people, poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Columbus, OH
    Former Employee - Tax Preparer in Columbus, OH

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Great people to work with and excellent training all provided free of charge to employees. Not too many hours unless you are a manager.

    Cons

    Not always leaving when scheduled off, low pay. Only paid 8.25 per hour to prepare tax returns. As a client I would feel uncomfortable if I knew the pay was this low because it indicates lack of confidence in preparers abilities.

    Advice to ManagementAdvice

    Pay your employees more and there likely won't be such a high turnover rate. Also offer top performing employees the option of working year round developing business ideas and prospecting future students.

    Approves of CEO
  10.  

    Tax preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Jackson Hewitt

    Pros

    Flexible hours and the ability to work and go to school at the same time. Got the chance to learn a lot about clients and tax work.

    Cons

    Low paid. Very poor management and training. Overcharging customer if they have kids and will receive the earned income credit.

  11.  

    Tax Preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Ames, IA
    Former Employee - Tax Preparer in Ames, IA

    I worked at Jackson Hewitt part-time (less than an year)

    Pros

    Has a good training program and teaches you a lot of responsibility. It was fun to work with new people that came in the door and needed their taxes prepared.

    Cons

    The overall support was lacking in the office I worked at. While we did have online support tools, if you came across a unique situation in which you were not 100% comfortable with, you gave it your best effort. It did help you develop decisiveness and ultimately I ended up getting a lot of value out of those experiences but was stressful in the moment.

    Recommends
    Neutral Outlook
    No opinion of CEO

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