Jackson Hewitt

  www.jacksonhewitt.com
  www.jacksonhewitt.com
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Jackson Hewitt Reviews

Updated September 16, 2014
Updated September 16, 2014
189 Reviews
3.5
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
52 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 10 reviews)

  • Learning basic tax preparation skills, flexible hours (in 13 reviews)


Cons
  • This is a seasonal job so you will be employed a short time (in 9 reviews)

  • Very very low pay scale for the amount of responsibility given to each Tax preparer (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    Create a more proficient customer time consumption process.

    Cons

    Consider offering more customer appreciation promotions especially for returning clients.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Excellent Tax Software Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Moses Lake, WA
    Former Employee - Seasonal Tax Preparer in Moses Lake, WA

    I worked at Jackson Hewitt part-time for more than a year

    Pros

    Jackson Hewitt had a great computer software program for doing taxes. It was very user friendly.

    Cons

    I worked in a kiosk inside a Walmart. People asked me to watch their carts while they went to the restroom. One lady asked me to watch her kid.

    Advice to ManagementAdvice

    Find ways to generate a steady business during the entire tax season.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Interesting and great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time for more than 3 years

    Pros

    Gain great experience working with various tax situations. Great management! Trained employees thoroughly and always had an open door policy.

    Cons

    It was mostly seasonal. If you were lucky to find an office that also does business tax returns, they are open longer than the normal season and some even year round.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Review of JH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt full-time for more than a year

    Pros

    The company is in transition - ultimately, this could be a good thing.

    Cons

    The company is in transition, this could be a bad thing.

    Advice to ManagementAdvice

    Do what you say you are going to do. Create a One JH culture and really care about your talent instead of only telling people that they don't know what they are doing, they don't fit the bill etc. How about how can we collaborate more and look to see how we can improve what we have and then add to it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Bronx, NY
    Former Employee - Seasonal Tax Preparer in Bronx, NY

    I worked at Jackson Hewitt as an intern for less than a year

    Pros

    the staff at my office was friendly. At least most of them.

    Cons

    Very greedy company. Upper management had no communication with lower level employees and the office only gets called for negative and unpleasent remarks.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Seattle, WA
    Former Employee - Seasonal Tax Preparer in Seattle, WA

    I worked at Jackson Hewitt part-time for less than a year

    Pros

    Best reasons are: flexible scheduling, seasonal part time work, and experience for students interested in becoming a CPA

    Cons

    There were more cons than pros working 2 months at this company. The pay structure is very low, $10 an hour for first year tax preparers and $11.50 for a level two. There is a low pay structure for experienced preparers with returning clients and complicated returns. They utilize off site management of employees via instant messaging and provide very little training for tax return preparers and managers. The culture does not value quality customer service.

    Advice to ManagementAdvice

    Have managers on site to assist struggling employees and to respond to unhappy clients. Off site managing via IM is not effective and customers were not happy. Customers want to speak to someone in person or at least on the phone. provide more training to first year tax preparers and mentoring.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Tax Preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer
    Former Employee - Tax Preparer

    I worked at Jackson Hewitt full-time for less than a year

    Pros

    Jackson Hewitt gives a unique opportunity to entry level employees to learn tax preparation skills hands-on. Employees are given a large amount of autonomy and prepare actual returns in their entirety, enabling employees to learn a great deal about tax in a short amount of time.

    Cons

    There is little opportunity for job growth and since every franchise functions independently it is difficult to take potential opportunities elsewhere. The only type of tax employees are exposed to is individual and they don't get to see corporate or excise tax for example.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Franchise General manager would not recommend them to do your taxes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager  in  Lakewood, CO
    Former Employee - Area Manager in Lakewood, CO

    I worked at Jackson Hewitt full-time for more than 8 years

    Pros

    Franchisee was pleasant to work with. Software and training was easy

    Cons

    No work-life balance. No bonuses. No where to go from here. No incentives or retirement/ healthcare.

    Advice to ManagementAdvice

    Add healthcare and retirement. Give preparers paid training.

    Doesn't Recommend
  10.  

    Great temporary work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    it is a great place to work if you only want a few months out of the year

    Cons

    It is only a seasonal position.

  11.  

    Office Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Supervisor  in  Chiefland, FL
    Former Employee - Office Supervisor in Chiefland, FL

    I worked at Jackson Hewitt full-time for more than 3 years

    Pros

    Great company for college students and those who only want a seasonal job. They offer flexible scheduling and competitive pay.

    Cons

    Depending on the location that you are assigned to, it may not be the most professional atmosphere. Working inside a retail store at an line space provides less privacy and more noise.

    Advice to ManagementAdvice

    I would recommend advertising in locations that are conducive for the area. The problems with employee availability due to travel makes it harder on the other employees. Also the bonus structure should be more clearly defined.

    Recommends
    Negative Outlook
    No opinion of CEO

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