Jackson Hewitt Reviews

Updated June 30, 2015
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3.4
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Recommend to a friend
Approve of CEO
Jackson Hewitt CEO David P. Prokupek
David P. Prokupek
7 Ratings

Pros
  • you learn a lot of new thing in depth related to taxes (in 11 reviews)

  • flexible hours to balance work and life (in 15 reviews)

Cons
  • Not always leaving when scheduled off, low pay (in 10 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Pros and Cons

262 Employee Reviews

Sort: Popular Rating Date
  1. Manager/Seasonal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Receptionist in Chicago, IL
    Former Employee - Receptionist in Chicago, IL

    I worked at Jackson Hewitt full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with the Customers helping them with their taxes. Training new employees to learn how to be professional in helping new clients.

    Cons

    It was just a seasonal job.

    Advice to Management

    I will would like to get back in the Receptionist/Clerical field.


  2. Jackson Hewitt

    Current Employee - Area Manager/District Operations Manager in Converse, TX
    Current Employee - Area Manager/District Operations Manager in Converse, TX

    I have been working at Jackson Hewitt full-time (More than a year)

    Pros

    Flexible Schedule. Pay for performance

    Cons

    There constant changes in management


  3. Tax Preparer Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Learning experience. Caring manager. friendly coworkers

    Cons

    Repetitive work. Low Pay


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  5. Core preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Preparer in Brooklyn, NY
    Former Employee - Core Preparer in Brooklyn, NY

    I worked at Jackson Hewitt full-time (More than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Give you customer service skills also skills in knowing tax laws

    Cons

    Time consuming I work 80+ hour weekly


  6. Not bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in Lock Haven, PA
    Former Employee - Staff Accountant in Lock Haven, PA

    I worked at Jackson Hewitt part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always something to do at work.

    Cons

    Clients can be impatient at times.


  7. Tax Preparer/ Office Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer/Office Manager in Las Vegas, NV
    Former Employee - Tax Preparer/Office Manager in Las Vegas, NV

    I worked at Jackson Hewitt full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Meeting and developing long term telationships with continued clientele, pleading customers and seeing them happy with our services, the pay, room for growth great people.

    Cons

    New Management, change in pay, change in relationship with clients due to new company polices and procedures, unhappy staff, management does not really care about employee opinions or views.

    Advice to Management

    Work on employee relations, customer satisfaction, better customer service training with most staff members, better more informative training.


  8. Tax Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Technician in Euclid, OH
    Former Employee - Tax Technician in Euclid, OH

    I worked at Jackson Hewitt (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    It was a nice company to work for

    Cons

    A lot of material and test to take the pay was not good

    Advice to Management

    Need better pay and hours


  9. Tax preparer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time

    Pros

    alright place to work, free bagels/donuts and 1 hour lunch was good

    Cons

    pay is below what an entry level would get, dont recomend if first time entry job

    Advice to Management

    be more nice to entry level employee as the salary is below what is competitive


  10. Love the Industry, Franchisee forgot who makes him money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager/Facilitator
    Former Employee - Office Manager/Facilitator

    I worked at Jackson Hewitt full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I love my clients, I love my coworkers and employees, Management was never a problem, I facilitated in the learning process for a good majority of our regions preparers, always a joyous moment when a newbie's face lit up with the realization that taxes don't have to be complicated and they can be fun

    Cons

    Constantly being bombarded with procedure changes at the last minute. I don't mean because of tax laws, I mean because the franchisee wants more in his account than he is willing to invest in his front line. It is the front line that gets them in and keeps them in the chair. This is no longer a data entry, warm body in the chair type of job. It is one that is becoming more regulated and is requiring more of the employees that face the public.

    Advice to Management

    Remember how you make the money that warms your bank account and heats your home at night. Value the employees that are the face of your company and you will always come out on top. Because remember, without them, you would still be in that chair...


  11. Fair Job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt part-time

    Pros

    Flexible hours, good tax prep experience

    Cons

    Occasional unclear expectations from management, was told incorrect tax info from a coworker, had communication issues that manager did not address.

    Advice to Management

    Better screening of competency in managers and preparers.



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