Jackson Hewitt

  www.jacksonhewitt.com
  www.jacksonhewitt.com
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Jackson Hewitt Reviews

Updated September 27, 2014
Updated September 27, 2014
193 Reviews
3.5
193 Reviews
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Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
52 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 10 reviews)

  • Learning basic tax preparation skills, flexible hours (in 13 reviews)


Cons
  • Very very low pay scale for the amount of responsibility given to each Tax preparer (in 9 reviews)

  • This is a seasonal job so you will be employed a short time (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Non-traditional long term employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager  in  Seattle, WA
    Current Employee - Office Manager in Seattle, WA

    I have been working at Jackson Hewitt full-time for more than 5 years

    Pros

    I have worked for Jackson Hewitt for a sustained period of time. Their educational training program is very in depth and allows for additional knowledge building on your own schedule. I originally was hired on as a seasonal tax preparer and have since moved into other opportunities. The job exposes me to an environment that continues to challenge me to relate to customers while guiding them in the ever changing regulations on the IRS. Learning to prepare taxes is not something that I see as an easy thing to do, however the resources available through Jackson Hewitt have proven to be priceless. Utilizing my critical thinking skills and chance to expand my specialties have been my favorite parts of this job.

    Cons

    The job is challenging until you are able to understand the tax theory behind the IRS rules. At first feeling under prepared was frustrating but over time pushed me to learn more and ask questions. Seasonal employment has its own conflicts with most people in terms of work-life balance. If you are able to dedicate yourself for four months of the year you will fit in well.

    Advice to ManagementAdvice

    Continue to invest in the future of your employees, it will build an ongoing relationship with them. Develop a stronger, diversified management team & hierarchy. Build strong preparers into leaders and managers, every village needs a mayor.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    Create a more proficient customer time consumption process.

    Cons

    Consider offering more customer appreciation promotions especially for returning clients.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Excellent Tax Software Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Moses Lake, WA
    Former Employee - Seasonal Tax Preparer in Moses Lake, WA

    I worked at Jackson Hewitt part-time for more than a year

    Pros

    Jackson Hewitt had a great computer software program for doing taxes. It was very user friendly.

    Cons

    I worked in a kiosk inside a Walmart. People asked me to watch their carts while they went to the restroom. One lady asked me to watch her kid.

    Advice to ManagementAdvice

    Find ways to generate a steady business during the entire tax season.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Matteson, IL
    Former Employee - Seasonal Tax Preparer in Matteson, IL

    I worked at Jackson Hewitt part-time for more than a year

    Pros

    great balance between busy and slow times.

    Cons

    pay can be different depending on the individual owners.

    Advice to ManagementAdvice

    you get what you pay for and education in the tax field requires more money because they know more and can do more.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Not enough training

    Former Employee - Seasonal Tax Preparer
    Former Employee - Seasonal Tax Preparer

    I worked at Jackson Hewitt part-time for less than a year

    Pros

    Good experience with clients and getting exposure especially if you are new to the field. I worked part time while in college and it worked out okay for me. It is very good for college students especially in the accounting field.

    Cons

    There are no promotions. You work as a tax preparer and if you choose to come back next year, you are still a tax preparer. There is also not enough hands on training.

    Advice to ManagementAdvice

    Train more

  7.  

    Review of JH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt full-time for more than a year

    Pros

    The company is in transition - ultimately, this could be a good thing.

    Cons

    The company is in transition, this could be a bad thing.

    Advice to ManagementAdvice

    Do what you say you are going to do. Create a One JH culture and really care about your talent instead of only telling people that they don't know what they are doing, they don't fit the bill etc. How about how can we collaborate more and look to see how we can improve what we have and then add to it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Bronx, NY
    Former Employee - Seasonal Tax Preparer in Bronx, NY

    I worked at Jackson Hewitt as an intern for less than a year

    Pros

    the staff at my office was friendly. At least most of them.

    Cons

    Very greedy company. Upper management had no communication with lower level employees and the office only gets called for negative and unpleasent remarks.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Tax Preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer
    Former Employee - Tax Preparer

    I worked at Jackson Hewitt full-time for less than a year

    Pros

    Jackson Hewitt gives a unique opportunity to entry level employees to learn tax preparation skills hands-on. Employees are given a large amount of autonomy and prepare actual returns in their entirety, enabling employees to learn a great deal about tax in a short amount of time.

    Cons

    There is little opportunity for job growth and since every franchise functions independently it is difficult to take potential opportunities elsewhere. The only type of tax employees are exposed to is individual and they don't get to see corporate or excise tax for example.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Interesting and great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time for more than 3 years

    Pros

    Gain great experience working with various tax situations. Great management! Trained employees thoroughly and always had an open door policy.

    Cons

    It was mostly seasonal. If you were lucky to find an office that also does business tax returns, they are open longer than the normal season and some even year round.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great temporary work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt

    Pros

    it is a great place to work if you only want a few months out of the year

    Cons

    It is only a seasonal position.

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