Jackson Hewitt

  www.jacksonhewitt.com
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Jackson Hewitt Reviews

Updated August 9, 2014
Updated August 9, 2014
183 Reviews

3.5
183 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jackson Hewitt President & CEO Philip H. Sanford
Philip H. Sanford
51 Ratings

Review Highlights

Pros
  • you learn a lot of new thing in depth related to taxes (in 10 reviews)

  • Learning basic tax preparation skills, flexible hours (in 13 reviews)


Cons
  • This is a seasonal job so you will be employed a short time (in 9 reviews)

  • Very very low pay scale for the amount of responsibility given to each Tax preparer (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    They worked well with my personal schedule, but they do not know how to stand behind their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Auburn, IN
    Former Employee - Seasonal Tax Preparer in Auburn, IN

    Pros

    The pros for working for Jackson Hewitt are that they are willing to give you time off when you need it, they want you to take as many computer based training as possible along with problems that will help you do a tax return.

    Cons

    The company expects you to just accept being sexually harassed, or having your life threatened. Instead of standing behind their employees, they stand behind what might be a client. They also tell you one thing about how much you are going to get paid and do something completely different. They wait until last minute to get anyone their schedule for the following week. Maybe by Saturday night you may know what you work the next day.

    Advice to ManagementAdvice

    I think that management should learn to back more than just the supervisors. They should also know that people would like to make plans and cannot do that with getting their schedule last minute.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Corporate Owned is a political popularity contest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multi Office Manager
    Former Employee - Multi Office Manager

    Pros

    Loved the seasonal position and the customers. Usually got the hours you wanted.

    Cons

    Management are all about themselves not about the employees. They don't care if they take every penny the customer has and pay their employees very poorly. No communication and they do not like to take responsibilities for their decisions. Better to blame it on someone who works very very hard for them. They talk a lot about taking care of the hard working empoloyees but never follow through.

    Advice to ManagementAdvice

    Your lower level managers and your employees are the ones who make that business work not the higher managers who don't even know how to do a tax return, realize this before you lose every strong person you have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Tax Season Headache

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Consultant  in  Opelika, AL
    Current Employee - Tax Consultant in Opelika, AL

    Pros

    You do learn the basics of preparing taxes

    Cons

    Micromanaged
    No freedom to help customer

    Advice to ManagementAdvice

    Give preparer the freedom they need to do their job
    Bonuses should be fair to everyone

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Experience at Jackson Hewitt

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance  in  Sarasota, FL
    Former Employee - Quality Assurance in Sarasota, FL

    Pros

    Slow season more relaxed, many good long-term employees. Staff training was hands-on, but informal. Flexible hours were a positive.

    Cons

    Significant senior management turn-over caused chaos and miscommunication at all levels. Changing priorities was stressful and unsettling.

    Advice to ManagementAdvice

    Improve communication to lower level employees and let them know about the company's plans.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good Company. Could be better. Little incentive to return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer  in  Erie, PA
    Former Employee - Seasonal Tax Preparer in Erie, PA

    Pros

    Software is very easy to follow. Have great prices and fairly flexible hours

    Cons

    Pay is low. Working in a Walmart Kiosk wasn't fun. Sometimes had to buy my own office supplies.

    Advice to ManagementAdvice

    Better pay. Better incentives to return

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Pretty boring job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You got to do your own taxes for free.

    Cons

    It was mind numbingly boring. It was awkward when people would blatantly try to cheat on their taxes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Wouldn't do my personal taxes there- in lower half of Colorado

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager/Tax Preparer  in  Marble, CO
    Current Employee - Office Manager/Tax Preparer in Marble, CO

    Pros

    Owner (George) was great to work for, so was the old GM (Sheryal) that has been there as long as I have, until he hired this guy to take her place this year. He has no direction for employees but uses frightening tactics to reign and screams at all of us when we ask questions.

    Cons

    Can not call owner with any problems anymore, or we'll get fired. He won't , or can't answer them for us.

    Advice to ManagementAdvice

    Take back your company before you don't have one. He has managed to run all your best and most knowledgeable employees off, as well as your venders that are important, and ALOT of customers, old and new. He scares everyone and uses GOD's name in VAIN !

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Working for Jackson Hewitt is one of the most satisfying, educational experiences in my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager  in  Kannapolis, NC
    Current Employee - Office Manager in Kannapolis, NC

    Pros

    The best reasons to work here are the people who come in the door. Each person is unique and every situation different. The pay is decent and the bonuses at the end of the seasons are well worth it. The education credits are free and the company keeps us up to date on all the current tax laws and changes.

    Cons

    For some of the same reasons, working here is challenging. No one likes to pay taxes and when you get to the "bottom line" most people think they should receive larger refunds, and should pay less tax.

    Advice to ManagementAdvice

    We really need to make ourselves more "visible" in the community. Off-season ads and billboards or sponsorships will help us to do this.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Awesome plaoce to work with awesome management! (This is for the support center)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Sarasota, FL
    Former Employee - Technical Support Agent in Sarasota, FL

    Pros

    -Flexible schedule
    -Management was always very helpful
    -Great learning experience
    -Great pay
    -Opportunities for overtime

    Cons

    -Seasonal job (for most)
    -all the cons that come with a seasonal job

    Advice to ManagementAdvice

    Keep being AMAZING

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Tax Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great pay wonderful learning and a laid back atmosphere.

    Cons

    If you work for a franchise store the oppournity for advancement is slim to none.

    Advice to ManagementAdvice

    Make more jobs available year round to Tax Professional.

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