Jackson Hewitt Reviews

Updated August 30, 2015
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291 Employee Reviews

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  1. Tax preparation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    Some of the best reasons that work there was the opportunity to meet and help the customers to see the smiles on their faces after I gave them their checks priceless. I brings me joy.

    Cons

    Some customers are rude about you'll get that anywhere that deal with cutomers and I respond nicely

    Advice to Management

    My advice is you can hire me I am a workaholic, very nice to be around i am reliable, not afraid to work in a group setting. I have a good source of transportation so I will never be late for work uless its a major emergency.


  2. Jackson Hewitt

    Current Employee - Area Manager/District Operations Manager in Converse, TX
    Current Employee - Area Manager/District Operations Manager in Converse, TX

    I have been working at Jackson Hewitt full-time (More than a year)

    Pros

    Flexible Schedule. Pay for performance

    Cons

    There constant changes in management


  3. Sr. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Parsippany, NJ
    Current Employee - Financial Analyst in Parsippany, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jackson Hewitt full-time (More than a year)

    Pros

    Some good people left. Most are leaving though.

    Cons

    Cut benefits and 401k, no raises, limited bonuses, little growth potential


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  5. Tax Preparer Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt (Less than a year)

    Pros

    Great Learning experience. Caring manager. friendly coworkers

    Cons

    Repetitive work. Low Pay


  6. Core preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Preparer in Brooklyn, NY
    Former Employee - Core Preparer in Brooklyn, NY
    Recommends
    Negative Outlook

    I worked at Jackson Hewitt full-time (More than 10 years)

    Pros

    Give you customer service skills also skills in knowing tax laws

    Cons

    Time consuming I work 80+ hour weekly


  7. Tax Preparer/ Office Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer/Office Manager in Las Vegas, NV
    Former Employee - Tax Preparer/Office Manager in Las Vegas, NV
    Recommends
    Neutral Outlook

    I worked at Jackson Hewitt full-time (More than 5 years)

    Pros

    Meeting and developing long term telationships with continued clientele, pleading customers and seeing them happy with our services, the pay, room for growth great people.

    Cons

    New Management, change in pay, change in relationship with clients due to new company polices and procedures, unhappy staff, management does not really care about employee opinions or views.

    Advice to Management

    Work on employee relations, customer satisfaction, better customer service training with most staff members, better more informative training.


  8. Not bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in Lock Haven, PA
    Former Employee - Staff Accountant in Lock Haven, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    Always something to do at work.

    Cons

    Clients can be impatient at times.


  9. Tax Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Technician in Euclid, OH
    Former Employee - Tax Technician in Euclid, OH
    Doesn't Recommend

    I worked at Jackson Hewitt (Less than a year)

    Pros

    It was a nice company to work for

    Cons

    A lot of material and test to take the pay was not good

    Advice to Management

    Need better pay and hours


  10. Tax preparer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time

    Pros

    alright place to work, free bagels/donuts and 1 hour lunch was good

    Cons

    pay is below what an entry level would get, dont recomend if first time entry job

    Advice to Management

    be more nice to entry level employee as the salary is below what is competitive


  11. Love the Industry, Franchisee forgot who makes him money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager/Facilitator
    Former Employee - Office Manager/Facilitator
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time (More than 8 years)

    Pros

    I love my clients, I love my coworkers and employees, Management was never a problem, I facilitated in the learning process for a good majority of our regions preparers, always a joyous moment when a newbie's face lit up with the realization that taxes don't have to be complicated and they can be fun

    Cons

    Constantly being bombarded with procedure changes at the last minute. I don't mean because of tax laws, I mean because the franchisee wants more in his account than he is willing to invest in his front line. It is the front line that gets them in and keeps them in the chair. This is no longer a data entry, warm body in the chair type of job. It is one that is becoming more regulated and is requiring more of the employees that face the public.

    Advice to Management

    Remember how you make the money that warms your bank account and heats your home at night. Value the employees that are the face of your company and you will always come out on top. Because remember, without them, you would still be in that chair...



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