Jackson Laboratory

  www.jax.org
  www.jax.org
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Jackson Laboratory Reviews

Updated September 5, 2014
Updated September 5, 2014
46 Reviews
3.0
46 Reviews
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Jackson Laboratory President & CEO Dr. Edison T. Liu
Dr. Edison T. Liu
11 Ratings

Employee Reviews

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  1.  

    The work environment is very intense.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Laboratory

    Pros

    If you work as a postdoc in Jackson Laboratory, you can get good research training on the frontiers and get better chance to publish papers in the top journals.

    Cons

    The work environment is very intense. People are pushed to work hard and longer, even come to work at weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Only because..."What else is there?"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician  in  Bar Harbor, ME
    Former Employee - Technician in Bar Harbor, ME

    I worked at Jackson Laboratory full-time for more than 5 years

    Pros

    Retirement, Benefits, Outward facing mission to cure human disease.

    Cons

    Congested traffic 6 months of the year.
    Place people in positions of authority that have no ability to deal with people.
    Management has a "good-ole'-boys" mentality.
    COO with severe Napoleon complex. - more concerned about himself/salary/getting ahead than others. He is there to be served by the organization...not to serve the organization.
    Management doesn't like people who think for themselves...they only want a "yes" person.
    Their excuse for wanting a "yes" person is "customer service".
    Management knows that there isn't much in this area and exploits the fact.
    CEO (Liu) is dis-connected and either doesn't see COO's (Charles Hewett) poor management practices or doesn't care.
    They like to hire outside and pay a lot more than people doing the same jobs for longer periods of time.
    Some departments have 50 people and of that 50 are 21 managers....talk about a leaning tower!
    'Hand-picked' and created jobs for senior management's favorite people.

    Advice to ManagementAdvice

    Knee-jerk reactions to situations are not beneficial to the institution or employees in general.
    Exponential increases to COO's salary is a sad reality of this institution while employees scrape...Oh, and watch out for the "Average salary at Jackson Lab" reports...they include many over-paid, senior-management heavy departments. Not a reality.
    Increase base wage from $10.25......this hasn't changed in over a DECADE!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Prepare for traffic frustration in the summer unless you live close by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bar Harbor, ME
    Former Employee - Anonymous Employee in Bar Harbor, ME

    I worked at Jackson Laboratory full-time

    Pros

    Nice area geographically, well respected institution with great retirement plan. Some very bright people and management that is generally supportive of changes for improvement.

    Cons

    This is an institution with some serious growing pains. Behind the scenes there tends to be confusion at times and poor communication among the many expanding groups. There is an attempt to improve processes.

    Advice to ManagementAdvice

    The achille's heel of the operation is attracting and keeping younger workers who will perform well and stick around for a bit. As this labor force gets older and fewer the lab will be challenged in meeting the evolving increase in production demand.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great place for scientists

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Laboratory

    Pros

    Great benefits! Great People! Great location!

    Cons

    The opportunities for advancement is not high

  6. 2 people found this helpful  

    Has the potential to be a top employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Animal Care  in  Sacramento, CA
    Former Employee - Animal Care in Sacramento, CA

    I worked at Jackson Laboratory full-time for more than 3 years

    Pros

    - Good benefits package: insurance and great retirement
    - New gym (built late 2013), New Cafeteria (built early 2014)
    - High rate of company expansion = never a shortage of work
    - Lots of overtime opportunities for workaholics
    - Decently diverse work force (in Production anyway)
    - Possibility to work with really good people
    - Work shifts help avoid traffic (start times anywhere from 4:30am-7:30am)
    - Sometimes the company springs for lunch

    Cons

    Regarding the Sacramento Animal Care branch:

    This company has an enormous amount of potential, but expectations of employees are set too high to realize this. The bottom line seems to be the primary influence when it comes to decisions about workflow.

    Production teams are minimally staffed--the company only staffs just enough technicians to one group so that weekly assignments are only completed on-time if everyone works at 120% all day, every day. This extreme demand for employee efficiency creates a never-ending pool of overtime to cover for anyone that calls-out, giving technicians an even larger workload than the one they were already working extra hard to finish. These high demands often result in employee injuries, which further aggravates the under-staffing issue.

    While compensation is somewhat decent (starting entry level wage is $12-14/hr), there are several competing companies in the vicinity that offer better pay for much less work. This is one major contributing factor to the high turnover of employees--a running joke among nearby competitors is that JAX is a stepping stone; they train technicians for other companies. It's sad because this company easily has the capability to be on the opposite side of that joke.

    Advice to ManagementAdvice

    This is a non-profit company. Stop acting like you're not. While expansion is great, you need to not lose focus on one of your foundations--the Animal Care Technicians. Employee morale wouldn't be so low if you not only listen to concerns, but actually take them into consideration.

    Have realistic growth expectations. You can't expect to double production within a year, when it'd take twice as long to build the competent, loyal, and satisfied workforce to support it. You end up putting too much strain on the existing technicians.

    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Jackson Laboratory Sacramento

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scientist/Consultant  in  Sacramento, CA
    Former Employee - Scientist/Consultant in Sacramento, CA

    I worked at Jackson Laboratory full-time for less than a year

    Pros

    Flexible hours, on-site gym, noble research concepts. a step stool for your biotech career

    Cons

    Immature, back-stubbing, gossip-mill work environment, absolutely NO accountability, favoritism, no team work. Things are different at BH and Connecticut, I heard. not too impressive benefits once you get them

    Advice to ManagementAdvice

    Learn to hire the right people. And when you find the right people, DIRECT HIRE them, not through a temp agency.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Talk of Customer Experience has yielded little positive impact on researchers using/trusting JAX services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Bar Harbor, ME
    Current Employee - Management in Bar Harbor, ME

    I have been working at Jackson Laboratory full-time for more than 5 years

    Pros

    Benefits package is world class. Fair base salary. The organization routinely 'trains from within.' If considering Bar Harbor, the wilderness location is pristine but the area lacks cultural attractions.

    Cons

    Accountability varies across all functional units at JAX Mice and Clinical Research Services. Management 'favorites' are routinely shielded from accountability and are often promoted. Significant issues impacting research are often minimized or buried altogether.

    Advice to ManagementAdvice

    Set measurable standards for all employees/operating groups and apply those standards uniformly. Hold ALL employees accountable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Tough place to be if you like to get things done

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional  in  Bar Harbor, ME
    Current Employee - Professional in Bar Harbor, ME

    I have been working at Jackson Laboratory full-time for more than 8 years

    Pros

    Benefits are great. Nice people. Beautiful neighborhood (next to Acadia). Good cafeteria.

    Cons

    Communication is terrible. Very few leaders and good managers. Only high-level plans are made leaving out most details. Technology is implemented in order to solve process and organization problems. Promotions and career paths aren't available unless you are favored by executives or in research related positions. Overall, moral is low and culture of mediocrity.

    Advice to ManagementAdvice

    Start communicating. Grow people. Listen. Hire managers that know how to manage people. Lead the lab by walking the values, not just adding another page to the internal site and adding it everyone's performance review. Ask questions. Care. Be more visible. Set a strategy and then share the plans to reach it, in some detail, please.

    Neutral Outlook
    No opinion of CEO
  10.  

    Best in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Animal Care Technologist II  in  Bar Harbor, ME
    Current Employee - Animal Care Technologist II in Bar Harbor, ME

    I have been working at Jackson Laboratory full-time for more than 8 years

    Pros

    People know each other and help out. Workers care about their jobs. Salary is pretty good for the area, and it's hard to get a job with benefits better than this.

    Cons

    Advancement and promotion are slow. Some departments have backstabbers, but you will find that everywhere.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Animal Care Tech-Production

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Animal Care Tech  in  Sacramento, CA
    Former Employee - Animal Care Tech in Sacramento, CA

    I worked at Jackson Laboratory full-time for more than a year

    Pros

    There is plenty of work to do, always overtime.

    Cons

    You are a complete slave. You get paid nothing. You will be injured from the work.

    Advice to ManagementAdvice

    Stop treating people like they are machines.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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