Jagex Reviews

Updated July 1, 2015
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3.0
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Jagex CEO Rod Cousens
Rod Cousens
9 Ratings

Pros
  • The people are great, the benefits strong and the office/culture are great (in 9 reviews)

  • Good benefits, including on-site canteen, gym membership and a healthy pot for quarterly team outings/jollies (in 7 reviews)

Cons
  • Senior management constantly lie to staff as well as players and customer service is deliberately slow for accounts flagged with specific offenses (in 9 reviews)

  • Unpaid overtime is expected, this is apparently industry standard but not exactly nice (in 5 reviews)

More Pros and Cons

58 Employee Reviews

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  1. Helpful (4)

    Episode IV: A New Hope

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been at Jagex long enough to see a journey of what was a pet project turned business transition into a professional outfit. It has been turbulent yes but has improved year in year. Pros include: - A new CEO/senior management team with certifiable credentials professionally and academically. - Good opportunity for career development and diversification (if you're talented and willing to work hard). - RuneScape is a strong product that will provide stability for the foreseeable future. - Excellent benefits package.

    Cons

    - Something of a chequered past/reputation based on bad decisions in the past. - At times antiquated understandings of contemporary business practices. - Terrible choice in carpet tiles.

    Advice to Management

    Continue to learn from our previous mistakes, the greatest mistake would be to miss this opportunity for growth. Things are improving and we should not be afraid to continue our evolution. Listen to the smart people in the business there are plenty of them. Trust that what is best for staff and best for business need not be mutually exclusive.


  2. Helpful (3)

    Jagex are a good employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really great culture. They support personal development and growing you as a person. Great tech, and really up to date analytics functions.

    Cons

    You can feel quite out of the loop with company changes. A lot of questions are asked creating a lot of work where the answers would provide little impact.

    Advice to Management

    Be more open and upfront with employees. Twice yearly pay reviews would be a better time period to reflect on how well paid staff are, relative to their skills and achievements.


  3. Helpful (3)

    Awesome Company - Challenging, Rewarding and Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Cambridge, East of England, England (UK)
    Current Employee - Management in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing studio with all the latest tech, perfect environment for passionate game developers Excellent benefits package, always being improved and added to Full of friendly people, good collaboration and improving internal communication Exciting new products on the horizon Great place for career growth, easy to move internally Every skill set under one roof, so much to learn from experts in every field of games development

    Cons

    Looking for the next big title, can afford to experiment

    Advice to Management

    Stick to what we are good at, utilise the MMORPG skills within the business


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  5. Helpful (3)

    Returning to its former glory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Game Designer in Cambridge, East of England, England (UK)
    Current Employee - Senior Game Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Talented game development/creative teams. A more agile and less intrusive management team. A lot more thought is put in to new game development and processes are being put in place to support it - several new games on the horizon.

    Cons

    Inter team communication and employee engagement needs to improve from HR and the management team Work life balance is not very good in some departments. Inter team communication is poor - a lot of silos need to be broken if the company is to do well in the future

    Advice to Management

    Give more power to game development teams, develop a stronger HR function and engage the employees more frequently increase motivation within the ranks


  6. Helpful (1)

    Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Cambridge, East of England, England (UK)
    Former Employee - Software Developer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team members Loads to learn Great game

    Cons

    Ridiculously low pay Staff think they know everything Need to play the political game to get to the top

    Advice to Management

    Give equal benefits to employees and provide better pay


  7. Helpful (3)

    Jagexcellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    * Talented, friendly staff * Lovely area * Good facilities & benefits * Significantly improved communication strategy with players

    Cons

    * High cost of living in Cambridge is not reflected in salary, nor are salaries adjusted in line with inflation * Promotion prospects for developers very limited * "Bread and circus" jollies and beer Fridays are not adequate alternatives to earning enough to pay your bills * Poorly managed - bloated, incoherent management structure with no accountability - strategy changes seemingly on whim * Horrendous systemic issues in workflow - prepare to spend most of your time fighting with in-house tools and painfully outdated tech, and reacting to last-minute executive decisions * Projects are often under-resourced, established without taking into consideration technical risks and limitations

    Advice to Management

    Listen to your development team - problems won't go away by ignoring them Recognise workflow issues and correct them Play the game. Know your limitations. Understand the player experience


  8. Helpful (5)

    A company failing to reinvent itself.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Having worked at Jagex for the best part of ten years, I owe a great deal to the experience and opportunities that were given to me. I had the chance to work alongside some truly great people, both inside and outside of the company. Many of the staff are younger and have worked at Jagex some time, as such they have become fiercely loyal to the company in which they grew up. In some cases this translates into an intense passion and love for the product(s) on which they work. For skilled workers, and those willing to make a noise for it, there is also the opportunity for generous salaries and bonuses - though do no be fooled, these are not the norm. - Passionate people, who care about their products - Generous salaries for those who fight to get them

    Cons

    Despite the tightly controlled messaging and marketing efforts, Jagex is a one product company. It has firmly failed to execute outside of the MMO space and its flagship product, RuneScape. As a product RuneScape is just about fifteen years old and something of a juggernaut, it's been an amazing success. However, the entire company is built upon this foundation, which looks shakier and shakier each passing year. The current efforts to monetise RuneScape to the hilt will only increase. With the RuneScape Old School product now equal in popularity to the main game, the temptation to monetise that will, I fear, prove too great to ignore. For new employees, I would also add this word of warning; the on-boarding process is incredibly poor. Through recruitment, to day-to-day employee care the HR department is absolutely the worst I have ever worked with. Whilst they pay lip-service to the importance of culture and being a "games company" this is absolutely not something they value in practice. On more than one occasion I have witnessed (and experienced) them outright lying to employees. Which brings me to the most troubling aspect of Jagex, and ultimately my reason for leaving. With one or two notable exceptions the senior management team at Jagex lack integrity. This became most apparent through the shockingly badly handled redundancy process after the closure of Transformer Universe (I was not, fortunately, affected). Again, outright lies were told to employees and external partners over the true reasons behind this. During that process the previous CEO and several of his senior team left the company. The resulting vacuum in leadership ensure that political manoeuvring and infighting became the norm. It was joked about amongst staff at the time that the office resembled a plot line from Game of Thrones. With many of these people now running the company, I am reliably assured things have not improved. - An ageing single product company who have been unable to execute on new ideas - An over reliance on the monetisation of single product, at the expense of good design decisions - A truly poor HR department - A lack of integrity amongst senior management


  9. Helpful (4)

    Future looking bright

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Flexible working hours that can be changed whenever needed - Inspirational studio heads that share a real passion for the products - All business support teams are onsite and part of the wider business - Great culture and amazing friendly people across the whole business - Full day of personal development / personal projects every two weeks - New executive team that care deeply about the business and the people - Business is being smart with finances, not pouring money down the drain - Realistic about strengths and goals, leading onto the right projects and initiatives - Great opportunities both in career progression and attending things such as conferences - Good benefits package including quarterly team jollies, flash bonus fund, gym membership etc.. - Confidence that if you work really hard you'll be rewarded with a good bonus and/or progression

    Cons

    - Long 40 hour weeks - Salaries are not competitive - Not enough investment in staff training - Minimum holiday allowance of 20 days - Based in Cambridge raises living costs and the above cons makes it more difficult - On-site canteen overpriced compared to the food quality and vending machine prices is robbery

    Advice to Management

    Be more competitive with salaries and raise holiday allowance to 25, doing this makes the 40 hour weeks and high living costs more digestible.


  10. Helpful (4)

    Stay Away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Cambridge, East of England, England (UK)
    Former Employee - IT Support in Cambridge, East of England, England (UK)

    I worked at Jagex (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    access to high tech kit

    Cons

    management are clueless, no idea what they are doing

    Advice to Management

    leave


  11. Helpful (3)

    It is what you make of it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work at. If you play your cards right and put your own ambition first, you can have a very positive experience. Turning adversity into opportunity might be a skill hard to master, but you will have plenty of chances to do that at Jagex. And, to be honest, that is an invaluable skill for life. Also, it is a great place to work if you want to leave the rat race and just have a quiet time. You won't be overworked, you can cycle to the office, nobody will push you too hard, you will get jollies, free booze and free t-shirts on a regular basis. * Good benefits (private medical - that is awesome) * Good perks (my favorite one was free gym membership) * Some degree of flexibility * Good work-life balance * You get to play video games? * Free booze on your pay day? * You will meet some nice people. Some even care about the business. * Loads of people leaving, which means whoever stays is in for a big fat bonus at the end of the year

    Cons

    * Management at several levels couldn't care less about the business, but you will find that in other companies as well. Don't let that get to you and you should be fine. * You won't acquire many transferable skills * Most of your time is spent fixing other people's cock-ups - it is annoying, but remember what I said: adversity can be turned into opportunities. Make the best out of these situations and you will come out stronger! * Company lacks ambition and business acumen * You will hear a lot of "this is the way we have always done it", which can be frustrating. * In-house tools and technology are outdated * You might lose your cool having to deal with nonsense on a daily basis and seeing how well some people get away with it.

    Advice to Management

    * Stop giving incompetent people big pays for crappy ideas that only sink the business even lower. * Train people and give them opportunities to be the best they can be. * There are some good people working for you. Value their work and remind them how important they are.



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