Jagex Reviews

Updated July 1, 2015
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3.2
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Approve of CEO
Jagex CEO Rod Cousens
Rod Cousens
18 Ratings

Pros
  • The people are great, the benefits strong and the office/culture are great (in 9 reviews)

  • Good benefits, including on-site canteen, gym membership and a healthy pot for quarterly team outings/jollies (in 7 reviews)

Cons
  • Senior management constantly lie to staff as well as players and customer service is deliberately slow for accounts flagged with specific offenses (in 9 reviews)

  • Unpaid overtime is expected, this is apparently industry standard but not exactly nice (in 5 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Helpful (2)

    Been here years and love it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic people, great benefits, great work atmosphere. Company has finally learnt it's lessons, and seems to have top a notch Senior management team focusing on the right areas.

    It's not perfect, but definitely making all the right noises with Rob Cousens on board as CEO

    Cons

    Lack of investment in development for a few years, now on the change - I hope and expect it to continue, though.

    Advice to Management

    Keep working on Comms, company vision and development


  2. Helpful (2)

    Had some bumps in the road, but a fantastic place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, some cutting edge tech, fantastic facilities, huge focus on community/customer engagement, department heads with autonomy, strong financial position meaning some fab perks like parties/gym membership/bike repair and bonuses!

    Cons

    Had a lot of changes over recent years and some strategic twists and turns, but now very much in a more settled position with new leadership.

    Advice to Management

    Keep communication high to ensure good change management and continue to invest in what is a cool "work hard, play hard" culture.


  3. Helpful (2)

    Haters gonna hate. Jagex is on the rise, with great potential and a great turnaround happening.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Relaxed culture with flexible working arrangements, perfect for people with families and or longer commutes.
    -Happy staff, with good perks. Great canteen, ping pong, nice location, science park is beautiful/.
    -You can play games when you want to. As long as your work is getting done, there is nothing to stop you sitting in the state of the art games center and firing up some great games.
    -Given responsibility and accountability.
    -You are treated like an adult and your opinions are heard and listen too.
    -Management team are solid now, they work hard, focus and deliver. Its an open door culture with managers treating others as they would like to be treated them selves and what you see is what you get.
    -Jagex has a huge potential to build out the RuneScape franchise and other titles are showing promise

    Cons

    -Sometimes it can take a while to get off the science park
    -The office could do with pimping up a bit. But excitingly I believe this is happening soon.

    Advice to Management

    -Hold more regular i.e. 1/4ly company wide communications days. Coms in person are 100x more powerful than over email.
    -More budget allocation to training would be good.


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  5. Helpful (3)

    Episode IV: A New Hope

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been at Jagex long enough to see a journey of what was a pet project turned business transition into a professional outfit. It has been turbulent yes but has improved year in year. Pros include:

    - A new CEO/senior management team with certifiable credentials professionally and academically.

    - Good opportunity for career development and diversification (if you're talented and willing to work hard).

    - RuneScape is a strong product that will provide stability for the foreseeable future.

    - Excellent benefits package.

    Cons

    - Something of a chequered past/reputation based on bad decisions in the past.

    - At times antiquated understandings of contemporary business practices.

    - Terrible choice in carpet tiles.

    Advice to Management

    Continue to learn from our previous mistakes, the greatest mistake would be to miss this opportunity for growth. Things are improving and we should not be afraid to continue our evolution. Listen to the smart people in the business there are plenty of them. Trust that what is best for staff and best for business need not be mutually exclusive.


  6. Helpful (3)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - The people - Really friendly and helpful, passionate about what they do, intelligent and driven to do well.
    - The benefits and perks - loads of great perks, big and small, including £60 gift voucher on your birthday, team jollies, beer Friday, full health care cover, free gym membership
    - The games room - you are encouraged to play games at lunch time and during breaks in an amazing game room with high spec 64 high spec PCs
    - Nice socials to get involved in - game clubs, board games, sport, movies
    - Challenging and interesting role - you're trusted to get on with your work, people are open to feedback and suggestions and you can get involved in contributing outside of your immediate remit.
    - Management - open to feedback, suggestions and improvements. Listening to feedback and acting on it positively.
    - Internal promotion and career progression is encouraged
    - Work-life balance is good - I've never been asked to work outside of my normal working hours.
    - Stable outlook for future

    Cons

    - Senior Management could be more down to earth and visible in the studio, e.g. go down to the pub, pop over and say hi, attend socials etc.
    - Overall communications could be better - internal forums, messenger etc.
    - Employees could be consulted more on things like culture, benefits, values, logos etc. - sometimes very top down.

    Advice to Management

    Get more frequent feedback from people, and show people that you've listened and what you're doing to change things. Consult with people on changes and be more transparent. Communicate improvements and changes better - not just over email.


  7. Helpful (3)

    Awesome Company - Challenging, Rewarding and Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Cambridge, East of England, England (UK)
    Current Employee - Management in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing studio with all the latest tech, perfect environment for passionate game developers
    Excellent benefits package, always being improved and added to
    Full of friendly people, good collaboration and improving internal communication
    Exciting new products on the horizon
    Great place for career growth, easy to move internally
    Every skill set under one roof, so much to learn from experts in every field of games development

    Cons

    Looking for the next big title, can afford to experiment

    Advice to Management

    Stick to what we are good at, utilise the MMORPG skills within the business


  8. Helpful (4)

    Future looking bright

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Flexible working hours that can be changed whenever needed
    - Inspirational studio heads that share a real passion for the products
    - All business support teams are onsite and part of the wider business
    - Great culture and amazing friendly people across the whole business
    - Full day of personal development / personal projects every two weeks
    - New executive team that care deeply about the business and the people
    - Business is being smart with finances, not pouring money down the drain
    - Realistic about strengths and goals, leading onto the right projects and initiatives
    - Great opportunities both in career progression and attending things such as conferences
    - Good benefits package including quarterly team jollies, flash bonus fund, gym membership etc..
    - Confidence that if you work really hard you'll be rewarded with a good bonus and/or progression

    Cons

    - Long 40 hour weeks
    - Salaries are not competitive
    - Not enough investment in staff training
    - Minimum holiday allowance of 20 days
    - Based in Cambridge raises living costs and the above cons makes it more difficult
    - On-site canteen overpriced compared to the food quality and vending machine prices is robbery

    Advice to Management

    Be more competitive with salaries and raise holiday allowance to 25, doing this makes the 40 hour weeks and high living costs more digestible.


  9. Helpful (1)

    Lovely place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The benefits are like nothing i have ever seen before when working for other companies.
    Lots of lovely, driven people.
    Everyone willing to help each other out.

    Cons

    I don't feel there are any cons


  10. Helpful (2)

    Lovely.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Free gym
    - Other benefits such as free fruit
    - Great co workers
    - Overall great
    - Generally a good atmosphere
    - Good salary
    - A high skilled amount of co workers

    Cons

    - The CEO should have some more trust to the employers.
    - Salary COULD be higher
    - The work hours can be a little long some times

    Advice to Management

    - Remember to listen to the people who works for you. You have to start listening some more to the players too.


  11. Helpful (2)

    Great Place to work with great people!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jagex Employee in Cambridge, East of England, England (UK)
    Current Employee - Jagex Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people are great!! I am working with some of the most talented people I have ever met in my life. A vast majority of the people at Jagex are not only work colleagues but also friends in and out of work.

    Jagex is a very personable organisation and has a great employee benefits program including the softer benefits such as team fun funds, canteen, games room, bicycle repairs.

    They're also really keen to get involved in supporting local charities which is really important to me.

    Cons

    There is a small but vocal minority of people who always seem to focus on the negative side of anything for example we have great facilities here with a stunning office space yet they moan about the integrity of the hand towels in the toilets.



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