Jagex

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Jagex Reviews

Updated August 19, 2014
Updated August 19, 2014
58 Reviews

2.6
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jagex CEO Mark Gerhard
Mark Gerhard
23 Ratings

Review Highlights

Pros
  • The people are great, all interesting, capable and all care about the finished product (in 6 reviews)

  • Other benefits such as free fruit (in 6 reviews)


Cons
  • In the past senior management was ignorant of the competition and thus lacked vision (in 8 reviews)

  • Generally very poor relations between upper management and development teams (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Lovely.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Free gym
    - Other benefits such as free fruit
    - Great co workers
    - Overall great
    - Generally a good atmosphere
    - Good salary
    - A high skilled amount of co workers

    Cons

    - The CEO should have some more trust to the employers.
    - Salary COULD be higher
    - The work hours can be a little long some times

    Advice to ManagementAdvice

    - Remember to listen to the people who works for you. You have to start listening some more to the players too.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Terrible upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    Pros

    Some nice people working for the company.
    Good location.

    Cons

    Atrocious management.
    Cancels company bonus due to lower than expected profits, spends money on a new tank and crushing cars with it.
    Fires employees then expects other members of staff in entirely different job roles to cover the members of staff that have been fired with no additional training or reduction in their current duties (some staff are now working in 3 different job areas, and expected to perform in all 3 of those as if it was their only job).
    Rigidly stuck in using systems that were out of date 5 years ago and created 10 years ago.
    No fore-sight in to potential issues with projects. No analysis of whether the technology planned to be used with a project will actually support that project.
    No oversight on vital areas of the business.
    Anonymous feedback provided to the company is not anonymous.
    CEO gets company employees to fix issues at his home on company time and money.
    CEO has departments order technology for his personal use at home.
    Seizes ideas 6-12 months too late, attempts to move in to market areas only once those areas have already proved popular and have been filled by other companies.
    Fails to innovate.
    Fails to recognise and hold on to talent.
    Makes major changes at the last minute to projects and still expects that project to be on schedule, if the project then falls behind the last minute changes are not at fault - the staff working unpaid overtime are at fault.

    Advice to ManagementAdvice

    Grow up, learn from your mistakes, stop repeating them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    If it ain't broken, break it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Coordinator
    Former Employee - Community Coordinator

    Pros

    It's in Cambridge, very local and comfortable. Jagex HQ is quite a nice building. Heavily focused on YouTube videos and informing the community of all upcoming changes. Great music team. Mod Vodka B.

    Cons

    Ever since Andrew Gower left we've had the new CEO come in to fire up the content shredder.

    'You know what we're gonna do team? We're going to take these quests here... and change them. Yeah. There's nothing wrong with them at all, but we have to update them after almost a DECADE because they're just too enjoyable.'

    ^This is just one of the though processes that occur on a weekly basis in the money-corrupted mind of Jagex.

    On top of this is a plethora of terrible 'quality of life' changes such as the perfectly fine user interface being turned into a tacky Chrome cake tray. Striking a deal with Google at the expense of the game.

    Most infuriatingly was the arrogant decision to change the looks of every Armour set in game. It's beyond me why they did this. Before, neat and sweet. After, clunky and ugly.

    Don't even get me started on the DEVOLUTION of Combat. We touted this as the best update to ever happen to the game, yet for some reason we've lost a portion of our player base... I wonder why. I mean, who wouldn't want to play a combat mechanic which copies World of Warcraft and the bajillion other tab-target ability bar MMO's?

    RuneScape is NOT the right format for these sort of changes.

    Advice to ManagementAdvice

    Make Old School RuneScape a 'rebirth'. Right now it's pay to play, but soon you should make it open to free players, history repeating itself with how RuneScape started out.
    Stop pandering to the newer players who just want the return of gambling. Focus on fixing bots and weaseling the content back in - the game is DYING yet it's your last hope.

    I think I should point this out:
    'We will never implement a lottery.'
    Not only did you not keep to your word, but you have the audacity to deny that the Wheel of Fortune is a gambling mechanism wherein you can pay real life money to attain in-game rewards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Great team, incredible opportunities, farcical senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Team Manager  in  Cambridge, East of England, England (UK)
    Former Employee - Technology Team Manager in Cambridge, East of England, England (UK)

    Pros

    Interesting and engaging work, career opportunities based on skill and hard work, workplace culture, work-home life balance, camaraderie and teamwork, friendship, strong technical ability amongst peers.

    Cons

    Squabbling capricious upper management, CEO with a god complex, one way communication, difficulty making swift moves, average to slightly below average salaries (although excellent benefits package somewhat compensates for this).

    Advice to ManagementAdvice

    Abdicate.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Fun while it lasted, had a good team let down by systemic failures in operations and senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Made some good mates and there are some very bright, creative people in the studio, unfortunately they're rarely the ones who get promoted.

    Perks - free fruit, table tennis, gym membership.

    Cons

    CEO is a megalomaniac, surrounded by a sycophantic, dysfunctional leadership team few if any at all even have a games dev background. Jagex has never developed and released a game in 10 years since Runescape (the cash cow). Transformers MMO is almost 2 years behind and over budget, I'm amazed Hasbro has not pulled the plug already.

    Advice to ManagementAdvice

    Learn to trust, be authentic and show some humility. You're making games... what's more fun than that!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    Too many cooks, all making different dogs dinners, with no utensils

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Cambridge, East of England, England (UK)
    Former Employee - Software Engineer in Cambridge, East of England, England (UK)

    Pros

    - Was a stable work place in the time I was there. I never had any doubts that I would be paid
    - HR Formalities were very good. A process for everything.
    - The canteen was fantastic. Really the best thing about Jagex.
    - Interesting and intelligent colleagues. There are a lot of friends to be made here.

    Cons

    - Virtually no ethnic diversity
    - Small age range of staff. Too graduate friendly - which is abused by management knowing that they don't know any better. "Benefits" and parties are dangled at you in the hope it will be enough to make you forget all their sins.
    - The technologies in use are all either old, or proprietry. Meaning you end up with no transferrable skills and rarely learn anything that is useful outside the company walls.
    - Stingy on hardware. Many developers working on 5+ year old machines with poor spec.
    - Truly ridiculous network set up. Architecture makes some tasks that should be trivial into something that can take you days and completely block your work process in the meanwhile.
    - Unable to work from home.
    - Management is very unecessarily secretive and almost everything turns into gossip and is therefore misinterpreted
    - Uninformed management. Many people higher up take decisions on things without doing their due dilligence. In some cases, just pulling rank on issues they know nothing about and have specifically hired experts to do for them.
    - Projects are constantly changed, even down to the last few days before release. Major structural modifications are called for, or large new features demanded with no viable reason or sign off.
    - More than half of the project I worked on were never launched. Incredibly demoralising and frustrating to so regularly have months of you work thrown out the window. Can't imagine how much it must cost them each time.

    Advice to ManagementAdvice

    Trust your staff to do their jobs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    Pros

    Free gym members
    free food at night
    free fruit
    department get togethers

    Cons

    Sometimes work late
    office may seem a little cramped some times

    Advice to ManagementAdvice

    More Squeal of fortune promotions please!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 8 people found this helpful  

    Down the drain since VCs took over, maliciously incompetent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    Pros

    Excellent technical talent, potential friends, and mentors at the ground level
    Fresh fruit daily and good canteen
    Some nice team building / outdoor / party type activities
    Jagex has a very nice location and office within Cambridge at the Science park

    Cons

    All the Pros like fun company events, company location, passion for tech etc. are basically a remnant of when someone who actually did something i.e. Gower, a technician himself, created and ran the company. Since the sale to Insight Venture Partners (part of the same ex-Goldman Sachs execs filled cartel that is seemingly buying out half the world nowadays), the company has tanked bad the same way other games they bought like MapleStory have.

    They haven't made a single game since Gower left. You read that right, 500+ people working for 3+ years straight (with plenty of overtime I might add, for games that have been "around the corner" for all 3 of those years) haven't made so much as a flash clone of space invaders. RuneScape was built solo by Gower and renovated before IVP came in, same with FunOrb. War of Legends was leased from a chinese company, and Ace of Spades was also purchased from outside and mangled.

    Any work you put in this company, regardless of quality, will be completely useless and thrown away at a whim. Don't ever expect to ever actually come out with a finished product that uses your work. Since the takeover, games like MechScape / Stellar Dawn have been worked on for years then suddenly have the plug pulled on them, throwing all work away on a complete whim. Same with Transformers, after years of work and almost being finished, the incompetent management decides to switch genres on a whim and do the entire game over. Would've been nice if they thought of that before starting, or at least before practically finishing? Deadlines are meaningless and only exist to pressure for overtime.

    The existing game of RuneScape (Run!Escape, before your kids get addicted to gambling!) has been mangled beyond belief to ruin player experience but churn out as much profit for IVP as possible before the inevitable collapse. It wouldn't be so bad doing pointless work if you got paid well for it, or at least advanced career wise. The pay scale is terrible though and regardless of performance your raises will barely keep up with inflation. Promotions and higher positions are reserved for generic incompetent MBAs and their sycophantic friends that run things without ever having any experience in tech, software or gaming whatsoever. None of these guys have ever written a line of code in anything other than power point in their lives, and none of them will be working the overtime they expect from you, so don't expect any empathy or actual direction. They exist for the sole purpose of self-preservation.

    Really at this point this is a spoilt-banker owned tech sweat shop, waste time here at your own risk.

    Advice to ManagementAdvice

    Nothing, because they're not about to fire themselves are they? From their perspectives everything is great as long as they get to leech money off the RuneScape cash cow until it's inevitable death, then move on to the next victim. All with a deeper "management" resume to boot.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Horrible, absolutely appaling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You get a pay that's higher than minimum wage? That's pretty much it. Oh and the benefits that we get, such as free fruit and gym membership.

    Cons

    Extremely low paying job, less than a elementary school teacher.
    Long work hours.
    High pressure and stress.
    Atrocious senior management.

    Advice to ManagementAdvice

    LISTEN. TO. YOUR. EMPLOYEES. LISTEN. TO. YOUR. PLAYERS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Inept management, great colleagues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    Pros

    Many great and highly skilled people work for the company
    Good location
    Friendly staff

    Cons

    Unfortunately none of those great people are in executive positions.
    Executives are spiteful and will pursue personal vendettas against other companies even if it damages their own and results in projects having to be delayed or canned.

    Tight schedules set by executives for projects are often torpedoed by last minute changes by executives, and then just as those changes are implemented deciding to change back again resulting in the project either losing quality, being late and over-budget, or cancelled with the blame falling on the staff working on it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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