Jagex Reviews

Updated July 20, 2015
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  1. Helpful (3)

    Awesome Company - Challenging, Rewarding and Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Cambridge, East of England, England (UK)
    Current Employee - Management in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing studio with all the latest tech, perfect environment for passionate game developers Excellent benefits package, always being improved and added to Full of friendly people, good collaboration and improving internal communication Exciting new products on the horizon Great place for career growth, easy to move internally Every skill set under one roof, so much to learn from experts in every field of games development

    Cons

    Looking for the next big title, can afford to experiment

    Advice to Management

    Stick to what we are good at, utilise the MMORPG skills within the business


  2. Helpful (3)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - The people - Really friendly and helpful, passionate about what they do, intelligent and driven to do well. - The benefits and perks - loads of great perks, big and small, including £60 gift voucher on your birthday, team jollies, beer Friday, full health care cover, free gym membership - The games room - you are encouraged to play games at lunch time and during breaks in an amazing game room with high spec 64 high spec PCs - Nice socials to get involved in - game clubs, board games, sport, movies - Challenging and interesting role - you're trusted to get on with your work, people are open to feedback and suggestions and you can get involved in contributing outside of your immediate remit. - Management - open to feedback, suggestions and improvements. Listening to feedback and acting on it positively. - Internal promotion and career progression is encouraged - Work-life balance is good - I've never been asked to work outside of my normal working hours. - Stable outlook for future

    Cons

    - Senior Management could be more down to earth and visible in the studio, e.g. go down to the pub, pop over and say hi, attend socials etc. - Overall communications could be better - internal forums, messenger etc. - Employees could be consulted more on things like culture, benefits, values, logos etc. - sometimes very top down.

    Advice to Management

    Get more frequent feedback from people, and show people that you've listened and what you're doing to change things. Consult with people on changes and be more transparent. Communicate improvements and changes better - not just over email.


  3. Helpful (1)

    In recovery after a tough few months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team of smart, receptive and enthusiastic people to collaborate with. Very flexible and adaptive outlook in a constantly changing marketplace. Located in a great city that feels incredibly vibrant, especially in the game, tech and innovation spaces. Very solid financially, with plenty of scope and willingness to experiment. Promising outlook for the future with some exciting propositions on the horizon.

    Cons

    Still coming out of a transitional period with all the ongoing disruption that entails. Cambridge is a very expensive place to live.

    Advice to Management

    Early days as yet, but once corporate objectives are finalised, be sure to communicate them clearly to all members of staff.


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  5. Helpful (3)

    Returning to its former glory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Game Designer in Cambridge, East of England, England (UK)
    Current Employee - Senior Game Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Talented game development/creative teams. A more agile and less intrusive management team. A lot more thought is put in to new game development and processes are being put in place to support it - several new games on the horizon.

    Cons

    Inter team communication and employee engagement needs to improve from HR and the management team Work life balance is not very good in some departments. Inter team communication is poor - a lot of silos need to be broken if the company is to do well in the future

    Advice to Management

    Give more power to game development teams, develop a stronger HR function and engage the employees more frequently increase motivation within the ranks


  6. Helpful (3)

    Jagexcellent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    * Talented, friendly staff * Lovely area * Good facilities & benefits * Significantly improved communication strategy with players

    Cons

    * High cost of living in Cambridge is not reflected in salary, nor are salaries adjusted in line with inflation * Promotion prospects for developers very limited * "Bread and circus" jollies and beer Fridays are not adequate alternatives to earning enough to pay your bills * Poorly managed - bloated, incoherent management structure with no accountability - strategy changes seemingly on whim * Horrendous systemic issues in workflow - prepare to spend most of your time fighting with in-house tools and painfully outdated tech, and reacting to last-minute executive decisions * Projects are often under-resourced, established without taking into consideration technical risks and limitations

    Advice to Management

    Listen to your development team - problems won't go away by ignoring them Recognise workflow issues and correct them Play the game. Know your limitations. Understand the player experience


  7. Helpful (1)

    Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Cambridge, East of England, England (UK)
    Former Employee - Software Developer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team members Loads to learn Great game

    Cons

    Ridiculously low pay Staff think they know everything Need to play the political game to get to the top

    Advice to Management

    Give equal benefits to employees and provide better pay


  8. Helpful (5)

    A company failing to reinvent itself.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Having worked at Jagex for the best part of ten years, I owe a great deal to the experience and opportunities that were given to me. I had the chance to work alongside some truly great people, both inside and outside of the company. Many of the staff are younger and have worked at Jagex some time, as such they have become fiercely loyal to the company in which they grew up. In some cases this translates into an intense passion and love for the product(s) on which they work. For skilled workers, and those willing to make a noise for it, there is also the opportunity for generous salaries and bonuses - though do no be fooled, these are not the norm. - Passionate people, who care about their products - Generous salaries for those who fight to get them

    Cons

    Despite the tightly controlled messaging and marketing efforts, Jagex is a one product company. It has firmly failed to execute outside of the MMO space and its flagship product, RuneScape. As a product RuneScape is just about fifteen years old and something of a juggernaut, it's been an amazing success. However, the entire company is built upon this foundation, which looks shakier and shakier each passing year. The current efforts to monetise RuneScape to the hilt will only increase. With the RuneScape Old School product now equal in popularity to the main game, the temptation to monetise that will, I fear, prove too great to ignore. For new employees, I would also add this word of warning; the on-boarding process is incredibly poor. Through recruitment, to day-to-day employee care the HR department is absolutely the worst I have ever worked with. Whilst they pay lip-service to the importance of culture and being a "games company" this is absolutely not something they value in practice. On more than one occasion I have witnessed (and experienced) them outright lying to employees. Which brings me to the most troubling aspect of Jagex, and ultimately my reason for leaving. With one or two notable exceptions the senior management team at Jagex lack integrity. This became most apparent through the shockingly badly handled redundancy process after the closure of Transformer Universe (I was not, fortunately, affected). Again, outright lies were told to employees and external partners over the true reasons behind this. During that process the previous CEO and several of his senior team left the company. The resulting vacuum in leadership ensure that political manoeuvring and infighting became the norm. It was joked about amongst staff at the time that the office resembled a plot line from Game of Thrones. With many of these people now running the company, I am reliably assured things have not improved. - An ageing single product company who have been unable to execute on new ideas - An over reliance on the monetisation of single product, at the expense of good design decisions - A truly poor HR department - A lack of integrity amongst senior management


  9. Helpful (6)

    Sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Benefits are alright -The majority of the staff are nice people and you will make friends easily enough - Most staff members genuinely care about their job and the goals of the company - The new exec team are trying to increase communication and transparency - There are plenty of opportunities for advancement and new positions are often advertised internally before being advertised externally. - It's a great stepping stone for your career and you'll gain valuable experience.

    Cons

    -The same mistakes are made over and over again. Instead of trying to learn from the past everything is blamed on ex-employees. -There are some really untalented and unpleasant exec members who only remain because of personal friendships with investors. -Even if you're hired specifically to advise, as an expert in your subject, your advice will often be ignored by product managers who think they know better, if they even bother asking for your advice at all. But they'll come to you quick enough when things start to go sour. -Some departments have very high turnover and department leaders continuously hire staff who under perform and are generally incapable of doing their job. Instead of changing the recruitment process or noticing the pattern of some people constantly hiring under performers, the same managers hire the next batch of under performers. -While Mark had his faults, he had integrity, which the new management team lack entirely.

    Advice to Management

    Don't outright lie to your staff. They will find out and lose all respect, trust and loyalty to you. Instead of just giving your staff beer once a month, and occasionally letting them spend an afternoon playing games, make real, meaningful changes to improve staff happiness and help staff maintain a good work/life balance. People who miss out of spending time with their families to work overtime for you don't want to be paid in pizza.


  10. Helpful (2)

    Not bad, but not great either

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice location. The Science Park is lovely, especially during the Summer. Great people. Friendly atmosphere. Talented individuals. Free payday beers.

    Cons

    Incredibly poor management. In my time at Jagex, I've been on two projects which have both suffered from the same problems. Often you are not told what's happening, what you should be doing, and there are numerous occasions where everything would inexplicably change much to the amusement of everyone else on the team. You are often left to your own devices, which can be great, but eventually turns sour as you feel like you've been completely forgotten about and have no value. Regular and systematic communication issues. As briefly touched upon, the communication at Jagex is awful. You often hear quite important information through the grapevine and almost never through the proper channels. This is improving but it's still nowhere near where it should be. Bad decisions are made on a regular basis, usually by people who are not qualified. Designers and QA are regularly ignored by the execs despite their (often) vast experience and knowledge on the matters at hand. The surest way to annoy your team is to ignore their pleas and concerns then continue to force terrible decisions anyway. Low quality threshold. Products and updates are often rushed out the door without proper testing which only serves to harm the already tarnished company name and causes regular cockups that could have easily been avoided if proper care and consideration was taken. Low pay. When you consider that Jagex is located in Cambridge; a place with high living costs; the pay is poor, especially compared to studios located in similar high cost areas around the country. No reason to stay. Yes, the people are great and the atmosphere is usually nice enough, but if you wish to progress your career you have to look elsewhere as there is little to no room for manoeuvring up the career ladder.

    Advice to Management

    Trust your staff. Listen to their concerns, acknowledge them and actually take them into consideration. Give your managers formal training and hold them accountable for their managerial skills. Release anything that isn't Runescape-related under a different name as Jagex is a brand name that will never be taken seriously by anybody except Runescape fanboys/girls.


  11. Helpful (4)

    Future looking bright

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Flexible working hours that can be changed whenever needed - Inspirational studio heads that share a real passion for the products - All business support teams are onsite and part of the wider business - Great culture and amazing friendly people across the whole business - Full day of personal development / personal projects every two weeks - New executive team that care deeply about the business and the people - Business is being smart with finances, not pouring money down the drain - Realistic about strengths and goals, leading onto the right projects and initiatives - Great opportunities both in career progression and attending things such as conferences - Good benefits package including quarterly team jollies, flash bonus fund, gym membership etc.. - Confidence that if you work really hard you'll be rewarded with a good bonus and/or progression

    Cons

    - Long 40 hour weeks - Salaries are not competitive - Not enough investment in staff training - Minimum holiday allowance of 20 days - Based in Cambridge raises living costs and the above cons makes it more difficult - On-site canteen overpriced compared to the food quality and vending machine prices is robbery

    Advice to Management

    Be more competitive with salaries and raise holiday allowance to 25, doing this makes the 40 hour weeks and high living costs more digestible.



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