Jagged Peak Reviews

Pros

The corporate offices of Jagged Peak are both sophisticated and conveniently located. The cafe downstairs has a beautiful setting to enjoy either breakfast or lunch and a fitness room is available for employees. Inside the office of Jagged Peak, employees are given the energy for creativity. Executives with a semi-open door policy can easily hear employees. Allowing individual ideas, criticisms and strategies to be heard on a non-threatening level. Inside the office of Jagged Peak, there is feeling of camaraderie amongst employees leaving you with a real sense of teamwork. Creative ideas are shared with different departments in attempts to develop strategies of success. Jagged peak host fundraisers and gives community support that employees and their families can participate in and be apart of. Overall, Jagged Peak is a company employees can be proud to work for and gain a sense of loyalty to.

Cons

The downside of working at Jagged Peak is the same as many workplaces; You have the typical break room gossip. I don't think there is a perfect way to do away with that. The easy access to the executives should be a plus for employees, but it seems some employee might have forgotten what it is like to work in a place when you do not have that kind of access and therefore and misplaced their respect for employers, employer ideas, creativity and the fact that the executives are in their positions not because they lack knowledge and creativity but because they are what helped build Jagged Peak into what it is today. This attitude could bring down morale and motivation. But like a mole,it is hard to cut out the cancer when you don't know where the tumor is located.

Advice to Senior Management

Continue with the executive access with the exception of boundaries. Some boundaries are important in the chain of command. If the boundaries are crossed once they will be crossed again. Hold the respect of employees and restructure the boundaries without changing the dynamics that do work. "isolate the tumor and cut it out before it spreads". Jagged Peak is a great company and a great place to work, but "a house divided amongst itself, shall not stand."

Pros

E-commerce is a good field to get experience in, some very good people there. Small company means if things take off there will be lots of opportunity.

Cons

Senior management focuses too much on chasing new customers, not enough on improving their product and keeping the customers that they have.

Advice to Senior Management

Senior management focuses too much on chasing new customers, not enough on improving their product and keeping the customers that they have.

Pros

Jagged Peak is a "happening" place to work. It is very exciting to be on the cutting edge of our industry. There is a great group of people here. The team concept is alive and well. Jagged Peak treats its employees as their greatest resource. I really feel that. Despite the downturn in the economy this past couple years they have continued to show their interest in their employees with award programs, company events, newsletters, special promotions. We recently had a really nice Christmas Party. The Company benefits are very good - from health-related benefits to paid time off. There is a genuine concern for family here. Our family comes first to Jagged Peak. If special time is needed for a family matter, it is worked out. There are always little rewards for people that have had a deadline crunch or a particularly stressful time at work. Jagged Peak cares about its employees.

Jagged Peak cultivates partnerships with its clients. Their problems are our problems and we work together to resolve issues for the benefit of the client and their customer. The Company constantly looks for ways to improve and provide faster, better, more innovative services. As Jagged Peak employees, we have a stake in the Company. Jagged Peak provides a stock ownership program. As employees it is in our best interest to be proactive in our service to our clients.

I know that this company will be here tomorrow and well into the future. I am happy to be part of the journey.

Cons

At times there is a disconnect in communication. It generally comes full circle, but the word needs to get out faster and more efficiently so the solution can be executed.

Advice to Senior Management

Middle management needs to take the necessary time to mentor their employees. Too much is taken for granted. Sometimes they forget that their success is contingent upon the success of their subordinates.

Pros

Open door Policy. With so many different personalities the Employees work well together . Flex time if you need it. Good Benefits with PTO and paid holidays. With the diversity of the company it is a great learning experience. Over all the team at Jagged Peak works well together to make our clients and employees satisfied a great place to work.

Cons

Some lack of communication between departments when it comes to handoffs.

Advice to Senior Management

Keep the open door policy as well as an open mind. Thanks for the opportunity!

Pros

Nice office space. Direct access to all executives. Projects are completely varied and different. Everyone on the team is easy to get along with. You have admin privileges on your machine so you wont have to wait for IT to assist you. In rare situations it is possible to make special arrangements to work from home. Office opens late so you can sleep in. There is a general camaraderie across departments; a sense that we're all in it together.

Cons

Internal reorganization every nine months restricts career growth. Constant, obvious and public power struggle between executives results in leadership gaps and times when you will be caught in-the-middle between contrasting efforts. Tedious time entry required for a small group of salaried employees and meticulous tracking of task minutia prevents self-motivated system maintenance, ingenuity, creativity and invention. The dissatisfaction and complaints from the data entry / accounting department, the morale of the developers, the anger of the IT staff, the frustration of the marketing department, and the apathy from the MIS department all lead to a very unhappy workplace.

Advice to Senior Management

The executive team should be dismantled and built anew. Any single current executive may be kept, but the combination of two or more of any of them is toxic to the business. The entire organization should be stripped of all employees and titles and constructed from a new business plan with intelligent business principles. New hiring should then start to fill the business roles. The correct employees are not currently on the payroll. The company should strengthen its OMS platform and position itself between the ecommerce website and the fulfillment center. Efforts to compete against marketing firms with a dedicated ecommerce team or against robust warehouse management systems should be halted.

Pros

It's a nice small private company. You meet a lot of interesting people and the field of work is becoming more common practice in the industries. You get to be exposed to their software which is very different from most company's. It is specifically geared toward e-commerce functions and production. Very computer and IT based so it's a good learning experience for those beginning a career and looking for a stepping stone into the industry. The sandwhich shop downstairs is also very delicious and at those prices it is perfection.

Cons

The location is secluded, but located next to the airport and a major bridge connecting two cities, so traffic and the next 3 year plans for construction create difficulty being able to come and leave work. There is problems with communication between the IT department and Executive management. There seemed to be consistent issues and problems with the direction of projects regarding common accepted industry practices versus experimental, highly unstable, costly practices. The result of which has had a negative impact on employee moral as well as loss of valuable executives and employees. There is no promise for any real long term career advancement.

Advice to Senior Management

The problem in any company is the battle between the Accounting/Financial and Information departments. Executives who do NOT have an IT background should be made aware that technology is not perfect or can be manipulated like a person's limbs. It is a machine machines have limits. A machine cannot make judgments or form opinions. It follows commands and can only do what it is programmed to do. So it is not the fault of the IT department it is the fault of those who cannot understand that as much as you want a cow not to moo a cow will always moo.