Japan Airlines
3.2 of 5 10 reviews
www.jal.co.jp Tokyo, Japan 5000+ Employees

Japan Airlines Reviews

Updated Jul 4, 2014

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3.2 10 reviews

                             

50% Approve of the CEO

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Masaru Onishi

(2 ratings)

44% of employees recommend this company to a friend
10 Employee Reviews
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    my experience was great. People I worked with were wonderful, helpful, and a pleasure towork with.

    Cargo Agent (Former Employee)
    New York, NY

    ProsJapan Airlines is a great company, they treat their employees with respect. If I did not get laid off, I would have never left the company

    ConsI do not see a down side to this company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fair starting job, but not much room for advancement

    Staff Manager (Former Employee)
    Los Angeles, CA

    ProsYou get paid.
    Fair benefit.
    Great place to gain an experience when starting up.
    Stable company.

    ConsVirtually NO opportunity for career advancement.
    salary on the low side compared to industry.
    Not so great work environment.
    Seniority is everything.
    Branches operate at minimum capacity.
    Most become frustrated in their opportunities for the future.
    Many managers are employed just because they have been around forever.
    Many managers are not willing to fix the problems. Head in the sand for many is the way to go. Some departments are often the last to know of a major change or project that impacts a lit of people, leaves them scrambling and make them look bad when informations don't get out on time or when it gets out on time but is incomplete/lacking.
    Upper managements are getting too old and somewhat out of touch with changing customers and norms.

    Advice to Senior ManagementMake sure to keep an eye on those mid level management who have been around forever. I would advise senior management to be more open to the ideas and suggestions of their employees. I worry that the little guy isn't being heard. Also, more opportunities to grow should exist.

    No, I would not recommend this company to a friend

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    Great people to work with, but terrible career move.

    Anonymous Employee (Former Employee)
    New York, NY

    ProsThe "JAL Family" is not a marketing gimmick - long-term employees of the company have true passion for the brand and product. I truly enjoyed working with my colleagues and it is heartbreaking to see the company struggling to the extent that employees who have given their lives to the company are being sacrificed left and right since 2007.

    ConsCompensation and promotions are given solely on length of time at the company. As a non-Japanese employee in an overseas office it generally takes 5 years to see any significant salary increase and 10 years before a promotion or major career shift can take place. The travel industry in general is not the place to be for those concerned about having upward movement in their career and standard of living.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Good communication management

    Anonymous Employee (Former Employee)
    Tokyo (Japan)

    ProsThe top management did great job in corporate communication, especially during the bankruptcy period. A series of changes were made for the recovery, and now it looks everything is going well.

    ConsSerious competition in the industry. Training was customer-oriented, but I think employees need to learn more about the current competition, and business operations. Group thinking, lack cross-unit collaboration and respect.

    Advice to Senior ManagementCreate just work environment. Don't always protect employees in the same unit or protect Japanese against employees from other countries.

    Yes, I would recommend this company to a friend

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    Internship

    Anonymous Employee (Current Employee)
    Shanghai, Shanghai (China)

    Prosvery typical Japanese firm
    lots of network with other industries
    opportunities to work overseas

    Conssalary is not very satisfying

    Advice to Senior ManagementMore opportunities should be offered to international employees.

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    International Flight Attendant

    International Flight Attendant (Former Employee)
    Shanghai, Shanghai (China)

    ProsBe able to learn Japanese style etiquette. Get service experience face-to-face. Be able to travel around the world.

    ConsCompany rules are strict. Juniors must obey to the seniors.

    No, I would not recommend this company to a friend

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    Xenophobic Company

    Cabin Crew (Former Employee)
    Singapore (Singapore)

    ProsAs a cabin crew, you get to travel to the selected few cities and stay in 4-5 stars hotels for free.

    ConsCompany has financial issues and has cut down on layovers and allowances over the years. It's no longer a decent pay check considering the fact that you will be spending quite a bit, depending on foreign exchange, when you are outstation. Xenophobic company with typical Japanese MNC culture; fellow Asian colleagues are considered the lower being and not treated as well as our Caucasian counterparts. Bitchy and political colleagues, low pay. Unless you are desperate to be a cabin crew, it will be better off to join your own country's international airline. No career progression. Say Sayonara (Good bye in Japanese) to the company after maximum 15 years of service.

    Advice to Senior ManagementStop the xenophobic mindset.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    customer service

    Agent (Former Employee)
    Tokyo (Japan)

    Prosgood place to work and nice people

    Constoo much response and hard work

    Yes, I would recommend this company to a friend

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    Bad working condition. Long hours. Poor management.

    International Flight Attendant (Former Employee)
    Tokyo (Japan)

    ProsDecent pay, bonus, benefit package. I had total 26 days PTO in a year ( but you may not take off on SAT, SUN, nor national holidays depending on your flight schedule.)

    ConsOld fashioned Japanese style micro management. Very political. Long hours. High expectations but no appreciations. Flight schedule is getting worse. You don't have enough time to recover from jet lag. Extremely irregular time shift.

    Advice to Senior ManagementStay focused. Be modest and humble.

    No, I would not recommend this company to a friend

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    NIce working environment

    Anonymous Employee (Former Employee)

    ProsGood working environment with team work

    ConsGlass cieling opportunity for non-Japanese speaker employee

    Yes, I would recommend this company to a friend

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