Japan Airlines Reviews

Updated August 28, 2014
Updated August 28, 2014
12 Reviews

3.3
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Masaru Onishi
3 Ratings

Employee Reviews

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  1.  

    great people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Japan Airlines for more than a year

    Pros

    friendly and great people to work with

    Cons

    always changing schedule and the pay is not that great

  2.  

    Fair starting job, but not much room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Manager  in  Los Angeles, CA
    Former Employee - Staff Manager in Los Angeles, CA

    I worked at Japan Airlines full-time for more than 3 years

    Pros

    You get paid.
    Fair benefit.
    Great place to gain an experience when starting up.
    Stable company.

    Cons

    Virtually NO opportunity for career advancement.
    salary on the low side compared to industry.
    Not so great work environment.
    Seniority is everything.
    Branches operate at minimum capacity.
    Most become frustrated in their opportunities for the future.
    Many managers are employed just because they have been around forever.
    Many managers are not willing to fix the problems. Head in the sand for many is the way to go. Some departments are often the last to know of a major change or project that impacts a lit of people, leaves them scrambling and make them look bad when informations don't get out on time or when it gets out on time but is incomplete/lacking.
    Upper managements are getting too old and somewhat out of touch with changing customers and norms.

    Advice to ManagementAdvice

    Make sure to keep an eye on those mid level management who have been around forever. I would advise senior management to be more open to the ideas and suggestions of their employees. I worry that the little guy isn't being heard. Also, more opportunities to grow should exist.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    my experience was great. People I worked with were wonderful, helpful, and a pleasure towork with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cargo Agent  in  New York, NY
    Former Employee - Cargo Agent in New York, NY

    I worked at Japan Airlines full-time for more than 8 years

    Pros

    Japan Airlines is a great company, they treat their employees with respect. If I did not get laid off, I would have never left the company

    Cons

    I do not see a down side to this company.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great people to work with, but terrible career move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Japan Airlines full-time

    Pros

    The "JAL Family" is not a marketing gimmick - long-term employees of the company have true passion for the brand and product. I truly enjoyed working with my colleagues and it is heartbreaking to see the company struggling to the extent that employees who have given their lives to the company are being sacrificed left and right since 2007.

    Cons

    Compensation and promotions are given solely on length of time at the company. As a non-Japanese employee in an overseas office it generally takes 5 years to see any significant salary increase and 10 years before a promotion or major career shift can take place. The travel industry in general is not the place to be for those concerned about having upward movement in their career and standard of living.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Low paying and lousy staff welfare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Support Service  in  Singapore (Singapore)
    Current Employee - Ground Support Service in Singapore (Singapore)

    I have been working at Japan Airlines full-time for more than 3 years

    Pros

    Get to travel to japan for training

    Cons

    Lots of office politics and real work are done by low ranking staff

    Advice to ManagementAdvice

    Improve on people management skills and don't send unqualified Japanese managers to oversea station .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good communication management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tokyo (Japan)
    Former Employee - Anonymous Employee in Tokyo (Japan)

    I worked at Japan Airlines full-time for more than 3 years

    Pros

    The top management did great job in corporate communication, especially during the bankruptcy period. A series of changes were made for the recovery, and now it looks everything is going well.

    Cons

    Serious competition in the industry. Training was customer-oriented, but I think employees need to learn more about the current competition, and business operations. Group thinking, lack cross-unit collaboration and respect.

    Advice to ManagementAdvice

    Create just work environment. Don't always protect employees in the same unit or protect Japanese against employees from other countries.

    Recommends
    Approves of CEO
  8.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Shanghai, Shanghai (China)
    Current Employee - Anonymous Employee in Shanghai, Shanghai (China)

    I have been working at Japan Airlines as an intern for less than a year

    Pros

    very typical Japanese firm
    lots of network with other industries
    opportunities to work overseas

    Cons

    salary is not very satisfying

    Advice to ManagementAdvice

    More opportunities should be offered to international employees.

  9.  

    International Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Flight Attendant  in  Shanghai, Shanghai (China)
    Former Employee - International Flight Attendant in Shanghai, Shanghai (China)

    I worked at Japan Airlines full-time for more than a year

    Pros

    Be able to learn Japanese style etiquette. Get service experience face-to-face. Be able to travel around the world.

    Cons

    Company rules are strict. Juniors must obey to the seniors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Xenophobic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Crew  in  Singapore (Singapore)
    Former Employee - Cabin Crew in Singapore (Singapore)

    I worked at Japan Airlines full-time for more than 3 years

    Pros

    As a cabin crew, you get to travel to the selected few cities and stay in 4-5 stars hotels for free.

    Cons

    Company has financial issues and has cut down on layovers and allowances over the years. It's no longer a decent pay check considering the fact that you will be spending quite a bit, depending on foreign exchange, when you are outstation. Xenophobic company with typical Japanese MNC culture; fellow Asian colleagues are considered the lower being and not treated as well as our Caucasian counterparts. Bitchy and political colleagues, low pay. Unless you are desperate to be a cabin crew, it will be better off to join your own country's international airline. No career progression. Say Sayonara (Good bye in Japanese) to the company after maximum 15 years of service.

    Advice to ManagementAdvice

    Stop the xenophobic mindset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent  in  Tokyo (Japan)
    Former Employee - Agent in Tokyo (Japan)

    I worked at Japan Airlines part-time for more than 5 years

    Pros

    good place to work and nice people

    Cons

    too much response and hard work

    Recommends

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