Jared Galleria of Jewelry

  www.jared.com
  www.jared.com
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Jared Galleria of Jewelry Reviews

Updated September 29, 2014
Updated September 29, 2014
70 Reviews
2.7
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael W. Barnes
15 Ratings

Review Highlights

Pros
  • Great training tools and sales tools to assist in professional growth and success (in 4 reviews)

  • Flexible scheduling, great work environment (in 4 reviews)


Cons
  • horrible hours , place their sales goals above your health (in 7 reviews)

  • Sales, Repair Sales, Credit Card applications, Extended Service Plans, Payment Protection Plan, and Add-ons (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    You learn a lot, always something to keep you busy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Jared Galleria of Jewelry full-time for more than a year

    Pros

    *Great selection-the store and showroom is MASSIVE compared to most jewelry stores. (One of Jared's sources of pride.)
    *Departmental structure-There are (generally) 3 departments. Diamond, Perimeter, Repair. Helps with team member specialization.
    *Great training and knowledgeable management.
    *Generally hard working staff.
    *In store Repair shop-helps make sales!
    *Incredible discount
    *Good benefits

    Cons

    *Incredibly high standards. The store has 5 standards of achievement for each employee to meet. They are usually based on the performance from the previous year, which can be difficult given all the factors that go into buying/selling.
    *Discouraged inter-departmental sales. For instance, with regard to diamond sales, unless you are in the Diamond department, you are discouraged from selling diamond merchandise, unless the situation warrants it. (Busy store, built better relationship with guest, etc.) This is generally a one-sided (unspoken) understanding...which means that Diamond department team members can sell anything...Diamond, Perimeter, Repair. Theoretically, this system would work if departments turned over sales appropriately, but that's a fine line to walk, given the aforementioned circumstances. It also makes achieving standards difficult. Diamond department team members have trouble with add-on percentages and repair dollars, and Perimeter department team members usually struggle with sales, credit and ESP. Repair department struggles with sales and credit. These standards are not impossible, but given the structure of sales goals, it can be challenging.
    *Huge push for credit card applications. Credit drives sales, no doubt about it. However, when we're funding the merchandise and offering our money to purchase the piece, we're assuming they can and will pay for it. This can be a pitfall for someone who walks in with a budget and gets wide-eyed when they realize they can spend much more than they allocated if they put it on credit. Not to say it doesn't work, but it can get messy.

    Advice to ManagementAdvice

    Work to establish a more reasonable standards of achievement within departments. Diamond Department is going to get your credit and sales dollars in higher doses. Perimeter will get your add-ons and Swiss standards. Repair is going to make your ESP's and repair dollars. Understanding the strengths of the departments will help develop a more reasonable standards of achievement rubric.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Decent company to work for. If you are going to work retail Jared offers better holiday hours than other stores

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Sales Associate  in  Pittsburgh, PA
    Current Employee - Sales Associate in Pittsburgh, PA

    I have been working at Jared Galleria of Jewelry full-time for more than 3 years

    Pros

    If you enjoy sales and have a passion for jewelry Jared offers strong training programs. Jared wants all sales associates to go through DCA diamond council of America training. Decent hourly pay, commission levels go from half a percent to 3 percent based on how well the store does.

    Cons

    Very competitive environment, working with people that lack professionalism, working during the holidays. Schedule makes it difficult for work life balance.

    Neutral Outlook
  3.  

    Bullying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jared Galleria of Jewelry full-time for more than 3 years

    Pros

    It's a great place to work , has great benefits, good pay and many perks.

    Cons

    I work with three individuals that deliberately, intimidate, abuses and try to coerces. If you don't agree with them, they turn against you. They will block you from as many sales as possible. They are very mean to you when no one is around or not looking. They say horrible things about everyone that works there. We loose so many great people because of them.

    Advice to ManagementAdvice

    I can't believe this has gone on so long. I'm sorry you don't see it. I feel I'm suffering from headaches, sleep problems and fatigue.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH

    I worked at Jared Galleria of Jewelry full-time for more than 3 years

    Pros

    Great training tools and sales tools to assist in professional growth and success. The store appearance is very professional. Corporate gives the stores and it's sales staff all the right tools to be successful. Having jewelers on site is a huge plus for the sales staff.

    Cons

    One of the behaviors expected of the sales staff is to greet each customers at the front door. Most customers (including myself) do not like to be greeted at the front door, nor do they want a tour of the store and store history when all they want is to purchase a gift and leave.

    The sales team is taught to "team sell", which is fine, except when the sales staff call in their favorite co-worker for every sale. Why not match the customer's personality to a sales associate who might better fit the team sale. It can be a little political amongst sales staff and management and that's really to bad.

    Advice to ManagementAdvice

    The General Manager should always support every Manager in the store, and be professional not to have favorite staff members. It's obvious to the sales staff when treating your favorite or a less favorite sales staff differently than the rest, especially when choosing a staff member's hearsay over one of your managers.

    How about coaching the sales staff of team goals. If the staff is "team selling" why not team up to help each other meet each other's goals?

    The General Manager should be sure to study any corrective actions your Assistant General Manager wants to take against a staff member BEFORE the corrective action is filed with corporate. It seems to me that if such corrective action is filed against a staff member without the General Manager being present, said action should be able to be rescinded or cancelled by the General Manager. Again, this corrective action could be of political nature rather than a professional decision unless the General Manager reviews and agrees with the action.

    No opinion of CEO
  6. 1 person found this helpful  

    Just Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Apprentice(Grunt)  in  New York, NY
    Current Employee - Jewelry Apprentice(Grunt) in New York, NY

    I have been working at Jared Galleria of Jewelry full-time for less than a year

    Pros

    Don't see any, would not recommend working here.
    Maybe Depending on the store you will like your fellow employees but thats any job!

    Cons

    Poor Salary
    Unrealistic Goals
    Poor Management
    Zero Communication
    Doesn't Train Employees properly
    Wont Pay OT
    Poor POS System, i feel like i went back 20 year to use DOS
    Don't Let them fool you with an Apprentice Position to repair jewelry!

    Advice to ManagementAdvice

    Pay you Employees you make in excess of 4 billion dollars annual yet pay your employee dirt. Train your management team and for a company that deals with people you have awful internal communication skills and an archaic POS System thats non user friendly!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good place to work if you like retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Aurora, CO
    Current Employee - Sales Associate in Aurora, CO

    I have been working at Jared Galleria of Jewelry full-time for more than a year

    Pros

    Flexible scheduling, great work environment

    Cons

    It is retail, must work weekends and holidays. Days off are scheduled for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Non-Diamond Sales A Tough Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Salt Lake City, UT
    Former Employee - Sales Associate in Salt Lake City, UT

    I worked at Jared Galleria of Jewelry full-time for more than a year

    Pros

    - Freedom to work at your own pace
    - Reasonable sales goals
    - Training
    - Customer interaction

    Overall, this is a pretty standard retail setting, but with some very "up-scale" presentation twists. They will give you the training you need to be successful, but it may be hard to sell int he "department" you want.

    Cons

    - Bonus structure
    - Rigid section sales

    Advice to ManagementAdvice

    Allow more co-operative selling from different teams.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Depends on management style

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    I have been working at Jared Galleria of Jewelry full-time for more than a year

    Pros

    Proud of products. High quality diamonds and gems. Store management wants employees to succeed, tries hard for fair work environment and training, my store has good management. Love seeing customers happy.

    Cons

    Goals are difficult to achieve outside of diamond department. Compensation is not the best, although benefits pkg is good.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    not what they claim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Cuyahoga Falls, OH
    Current Employee - Sales Associate in Cuyahoga Falls, OH

    I have been working at Jared Galleria of Jewelry full-time for more than 3 years

    Pros

    can be fun can be descent money if your management doesn't lie to you or play favorites

    Cons

    horrible hours , place their sales goals above your health. do not care about you, you are replaceable and will use you up and spit you out.

    Advice to ManagementAdvice

    do what you say. put yourself in the associates shoes. treat those under you with respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Rewarding and loved the staff, but the pay wasn't that great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Repair Liaison  in  Orlando, FL
    Former Employee - Jewelry Repair Liaison in Orlando, FL

    I worked at Jared Galleria of Jewelry full-time for more than a year

    Pros

    I really loved working with the people I did, it was always a very positive environment and they put an emphasis on teamwork!

    Cons

    The hours of course aren't that great being retail, but that's to be expected. The repair liaison position is a very rewarding one, however the pay isn't exceptional. You have almost no opportunity to make commission because the sales people get first dibs at sales, so you pretty much have to rely on what your hourly is going to be.

    Recommends
    No opinion of CEO

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