Jared Galleria of Jewelry

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Jared Galleria of Jewelry Reviews

Updated August 8, 2014
Updated August 8, 2014
67 Reviews

2.9
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael W. Barnes
14 Ratings

Review Highlights

Pros
  • Great benefits with full time (30 hours considered full time) (in 3 reviews)

  • You also receive a great discount if you choose to purchase items (in 3 reviews)


Cons
  • All the company values are the sales goals (in 5 reviews)

  • Sales, Repair Sales, Credit Card applications, Extended Service Plans, Payment Protection Plan, and Add-ons (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    You learn a lot, always something to keep you busy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    *Great selection-the store and showroom is MASSIVE compared to most jewelry stores. (One of Jared's sources of pride.)
    *Departmental structure-There are (generally) 3 departments. Diamond, Perimeter, Repair. Helps with team member specialization.
    *Great training and knowledgeable management.
    *Generally hard working staff.
    *In store Repair shop-helps make sales!
    *Incredible discount
    *Good benefits

    Cons

    *Incredibly high standards. The store has 5 standards of achievement for each employee to meet. They are usually based on the performance from the previous year, which can be difficult given all the factors that go into buying/selling.
    *Discouraged inter-departmental sales. For instance, with regard to diamond sales, unless you are in the Diamond department, you are discouraged from selling diamond merchandise, unless the situation warrants it. (Busy store, built better relationship with guest, etc.) This is generally a one-sided (unspoken) understanding...which means that Diamond department team members can sell anything...Diamond, Perimeter, Repair. Theoretically, this system would work if departments turned over sales appropriately, but that's a fine line to walk, given the aforementioned circumstances. It also makes achieving standards difficult. Diamond department team members have trouble with add-on percentages and repair dollars, and Perimeter department team members usually struggle with sales, credit and ESP. Repair department struggles with sales and credit. These standards are not impossible, but given the structure of sales goals, it can be challenging.
    *Huge push for credit card applications. Credit drives sales, no doubt about it. However, when we're funding the merchandise and offering our money to purchase the piece, we're assuming they can and will pay for it. This can be a pitfall for someone who walks in with a budget and gets wide-eyed when they realize they can spend much more than they allocated if they put it on credit. Not to say it doesn't work, but it can get messy.

    Advice to ManagementAdvice

    Work to establish a more reasonable standards of achievement within departments. Diamond Department is going to get your credit and sales dollars in higher doses. Perimeter will get your add-ons and Swiss standards. Repair is going to make your ESP's and repair dollars. Understanding the strengths of the departments will help develop a more reasonable standards of achievement rubric.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH

    Pros

    Great training tools and sales tools to assist in professional growth and success. The store appearance is very professional. Corporate gives the stores and it's sales staff all the right tools to be successful. Having jewelers on site is a huge plus for the sales staff.

    Cons

    One of the behaviors expected of the sales staff is to greet each customers at the front door. Most customers (including myself) do not like to be greeted at the front door, nor do they want a tour of the store and store history when all they want is to purchase a gift and leave.

    The sales team is taught to "team sell", which is fine, except when the sales staff call in their favorite co-worker for every sale. Why not match the customer's personality to a sales associate who might better fit the team sale. It can be a little political amongst sales staff and management and that's really to bad.

    Advice to ManagementAdvice

    The General Manager should always support every Manager in the store, and be professional not to have favorite staff members. It's obvious to the sales staff when treating your favorite or a less favorite sales staff differently than the rest, especially when choosing a staff member's hearsay over one of your managers.

    How about coaching the sales staff of team goals. If the staff is "team selling" why not team up to help each other meet each other's goals?

    The General Manager should be sure to study any corrective actions your Assistant General Manager wants to take against a staff member BEFORE the corrective action is filed with corporate. It seems to me that if such corrective action is filed against a staff member without the General Manager being present, said action should be able to be rescinded or cancelled by the General Manager. Again, this corrective action could be of political nature rather than a professional decision unless the General Manager reviews and agrees with the action.

    No opinion of CEO
  3.  

    Good place to work if you like retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Aurora, CO
    Current Employee - Sales Associate in Aurora, CO

    Pros

    Flexible scheduling, great work environment

    Cons

    It is retail, must work weekends and holidays. Days off are scheduled for you.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Non-Diamond Sales A Tough Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Salt Lake City, UT
    Former Employee - Sales Associate in Salt Lake City, UT

    Pros

    - Freedom to work at your own pace
    - Reasonable sales goals
    - Training
    - Customer interaction

    Overall, this is a pretty standard retail setting, but with some very "up-scale" presentation twists. They will give you the training you need to be successful, but it may be hard to sell int he "department" you want.

    Cons

    - Bonus structure
    - Rigid section sales

    Advice to ManagementAdvice

    Allow more co-operative selling from different teams.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Depends on management style

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    Pros

    Proud of products. High quality diamonds and gems. Store management wants employees to succeed, tries hard for fair work environment and training, my store has good management. Love seeing customers happy.

    Cons

    Goals are difficult to achieve outside of diamond department. Compensation is not the best, although benefits pkg is good.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Rewarding and loved the staff, but the pay wasn't that great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Repair Liaison  in  Orlando, FL
    Former Employee - Jewelry Repair Liaison in Orlando, FL

    Pros

    I really loved working with the people I did, it was always a very positive environment and they put an emphasis on teamwork!

    Cons

    The hours of course aren't that great being retail, but that's to be expected. The repair liaison position is a very rewarding one, however the pay isn't exceptional. You have almost no opportunity to make commission because the sales people get first dibs at sales, so you pretty much have to rely on what your hourly is going to be.

    Recommends
    No opinion of CEO
  8.  

    Strong company to work for, needs more training for seasoned employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Houston, TX
    Current Employee - Sales Associate in Houston, TX

    Pros

    This is definitely a great company to work for, especially if you have an interest in jewelry and helping people celebrate their life moments. Huge company with over 200 stores and growing, so you know that you are working for a company that is going to last a life-time. Great core values and decent pay for a retail job. Good training programs for beginners starting out in the business. There are opportunities for growth within the company as well. Most stores will be flexible with scheduling and work with you if you have specific scheduling needs.

    Cons

    Training for seasoned workers seems to be lacking. I feel like once you've finished your basic training from the beginning it almost stops there. Yes you do go to specific brand trainings, but in the store, one-on-one training is falling short. I've asked to have more training from managers but it seems like its more talk of, "yes we will have more training sessions", and then it doesn't happen. I would like to see management take an hour out of their day to set aside for one-on-one training or department training to help their staff succeed.

    Advice to ManagementAdvice

    Make sure to take time in your schedule to continue training seasoned employees who show potential and ask for more training. Those are going to be your star performers, don't let them fall by the wayside because you feel like they already know what they are doing. They can always use more training to become better at their position, which in turn, makes more money for your store and the company.

    Recommends
    No opinion of CEO
  9.  

    Retail Hell with A No Show GM who relies on Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Watchung, NJ
    Current Employee - Sales Associate in Watchung, NJ

    Pros

    Discount, co-workers. If you like gossip, favoritism, acting like you're in high school and working for a know-it-all wanna be, immature General Manager, who is all talk and no action and extremely insecure and unprofessional, this is the challenging environment for you!!!!

    Cons

    Retaliation, Favoritism, gossip, extremely low morale. All responsibilities fall under a department manager. General Manager puts in very little time and work. When actually there she is on the cell phone providing counseling and guidance to her friends or stuffing her facee with food (very attractive and professional NOT). The AGM is overwhelmed and in his own world. All the work and responsibilities fall to one manager ...any success and goals met is due to her perseverance and the staff is dedicated to her.

    Advice to ManagementAdvice

    To the DM: pay more attention to what your GMs are actually doing. Don't be fooled by their "sales pitch". Check-in with the department managers without fear of retailiation. The GM who doesn't put in the time but the store still succeeds, just imagine how much more effective and money the store would make with an actual leader who is not focused on acting like a character from "Mean Girl" and dresses like a street-walker and has double standards. Incorporate a no-cell phone policy in the store where it is locked up in a locker - especially for the GM and AGM

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Stressful environment, lots of games.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    The pay wasn't horrible for a college student, the sales experience is great for my résumé, and the training was extensive so I felt very knowledgeable about the product.

    Cons

    I worked at two different locations in different states and experienced a lot of hostility at both locations. Sales were stolen from me with little or no manager intervention.
    Everyone gossiped about one another.
    Certain mean acts (coming into work with staples taped to my locker, being promised hours then avoiding my calls, etc.) ultimately aided in my decision to leave.

    Advice to ManagementAdvice

    I highly suggest having meetings with the associates to review the performance of the GMs and AGMs.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Jared has given me extensive customer service and retail knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Richmond, VA
    Current Employee - Sales Associate in Richmond, VA

    Pros

    You work on salary and commission! The schedules are flexible to accommodate needs as life happens. You also receive a great discount if you choose to purchase items.

    Cons

    Sometimes the goals are hard to meet when the economy is down because they are based on previous years' numbers, but it all works out. Sometimes you get a difficult customer, but you are trained to handle them.

    Advice to ManagementAdvice

    I want upper management to adjust the computer system. Some of it is repetitive and makes the checkout process longer than it needs to be. Adjust the goals to reflect the traffic that comes into the store on a given day.

    Recommends
    Positive Outlook
    No opinion of CEO

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