Jennifer Convertibles Reviews

Updated March 15, 2015
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12 Reviews
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Morris G. Zou
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Employee Reviews

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  1. Retail Purgatory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Jennifer Convertibles full-time (more than 8 years)

    Pros

    Flexible Hours, Smaller stores, minimal wage plus commission and some bonuses, new management in company means more pressure for sales performance but FINALLY stores are getting updated equipment and new styles which make busy sales days easier. Still not as cutthroat as many other sales jobs. Nice people to work with. Good relations between stores.

    Cons

    As with most retail you work weekends and holidays. Dealing with ridiculously irate customers who freak out when they aren't home for delv etc.

    Pay tied to sales is very unreliable...one month flush and the next scrambling to pay the utility bill. Not much room to advance as most stores have only a few employees. Once you're a Manager there is nowhere to go.

    Benefits are not good. Health Insurance is so expensive that the average salesperson could not afford it. No real retirement benefits. 2 weeks paid vacation(just your base wage) after 1 year.

    Customer service department is badly trained and unhelpful in resolving customers problems.

    Advice to ManagementAdvice

    Consider raising base wages tied to employee performance.
    Ask for feedback and opinions from local store managers(ie the people on the front lines) and LISTEN to their ideas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. a slap in the face.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jennifer Convertibles full-time (more than a year)

    Pros

    Base pay + bonus commission and that's only a partial pro.....

    Cons

    Where do I begin.... No one should have to work an 11 hour straight shift ..... Employees do not get paid anywhere near enough to deal with how much we do. It's bad business to tell a future employee one amount they will be paid then actually pay something different.. something less at that! System of training is horrible and lacking many of the computer skills needed to access more pieces and considering the main system is from 1994 it's not saying much. Employees learn by trial on many things. The furniture may have been great at one point but not these days. We have brand new pieces where the frames are falling apart and this is what the client gets in their home. That is, IF it gets to there home, delivery Is by far the worst I have seen. Not only will they charge more then everywhere else but half of the time you won't even get your furniture and if you do its a miracle if it comes undamaged. From a client stand point I would not waste my time and money here from an employee standpoint We are underpaid and overworked. Now to the customer service or should I say lack thereof..... It's horrible.... The point of a customer service center is to help client questions and issues. The store does half of your work too....

    Advice to ManagementAdvice

    You want to make a profit? Stop advertising 299 sofas so much because that won't make any money... Fix your delivery it is in desperate need of a change if you want to keep what little money you are making instead of all refunds due to delayed or damaged delivery....stop being so cheap and hire enough employees to do the work so each and everyone can work more productively on the position at hand....you get what you pay for, just like a 299 sofa that falls apart before even being deliverd or underpaid employees who just don't care about the service or sales because they don't get paid enough to do so...your 2% commission is a slap in the face to the employees who work hard.

    Doesn't Recommend
    Negative Outlook
  3. Interesting opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jennifer Convertibles full-time

    Pros

    great management. fun incentives. bonus structure. work alone with only advice of management.

    Cons

    have to work weekend, holidays and on occasions usually once or twice a week an 11 hour shift.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Tough Work for Marginal Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Supervisor in Woodbury, NY
    Former Employee - Claims Supervisor in Woodbury, NY

    I worked at Jennifer Convertibles full-time (more than 3 years)

    Pros

    Call center staff members were not micro managed. Relaxed dress code (at least at the time) and store managers for the most part were cooperative in working together on service issues for existing customers.

    Cons

    Hard line on restritctions from the "Upholstery Shield", "Leather Shield" and general guarantees. JC goes out of their way to avoid repair and replacment of merchandise, always looking for the loophole, advising claims reps to guide customers into language that would result in a claim not being covered. Supervisors have the unenviable role of reinforcing these rejections, creating a stressful workday for unimpressive pay.

    Advice to ManagementAdvice

    Revise your policies to be more customer friendly; stop training reps to manipulate customers into shooting themselves in the foot when it comes to describing issues with the merchandise.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Potential to make money, if you don't have a greedy manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA

    I worked at Jennifer Convertibles part-time (less than a year)

    Pros

    Base pay, plus commission. If you are good at sales and personable, you'll make money.

    Cons

    Constantly changing pay structure (gradually worse), lazy unethical managers who steal your sales.

    Advice to ManagementAdvice

    Create a structure where your managers do not have to sale in order to make money so they don't steal from sales associates. Pick ethical people!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Typical retail job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jennifer Convertibles (less than a year)

    Pros

    Small work team of two to three people, some days you work alone. You may open or close store, do banking, maintain showroom. Quiet times perfect for students

    Cons

    Micro management and employee input not valued. Stores open until 9pm. Mandatory weekends and holidays. No room for advancement. Old technology.

    Advice to ManagementAdvice

    Try to improve reputation

    Neutral Outlook
    No opinion of CEO
  8. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jennifer Convertibles

    Pros

    None they are all morons

    Cons

    Idiots all around. They expect the store personal to do 750000 jobs. There is no support. No benefits. No caring for family life. No vacation time. Heaven forbid you you need an answer to an email.

    Advice to ManagementAdvice

    Fire everyone and start over or shut down. Stop being obsessed with Raymour, they think you are a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Extremely And Politically Cutthroat Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jennifer Convertibles

    Pros

    It is a good job for someone who wants any easy job just selling or making commission. The company tends to hire a lot of students, which makes sense since there can be a lot of downtime in between sales.

    Cons

    Some stores have Managers and Associates who cause drama and make it a cutthroat environment instead of promoting unity within the workplace; the benefits are too expensive; pay is good in only certain locations but not in all!

    Advice to ManagementAdvice

    Management is politically fixed, where there is no room for upper growth; Senior management needs to get off of their high horses; Need to treat everyone with dignity, meaning not just the ones who are the top monetary producers within the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. small business feel at a national chain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Union, NJ
    Current Employee - Retail Sales Associate in Union, NJ

    I have been working at Jennifer Convertibles full-time (more than 3 years)

    Pros

    You get what you put into the job. Commissions really bridge the gap between minimal pay and earning a great living. Hours are better than most retail, normally won't work more than 40 hours
    but don't think you won't be asked to treat the business as your own, because you will and if something needs to be done, you wear a lot of hats.

    Cons

    nights and weekends, it's retail
    see above, if you consider keeping yourself busy a con, then the pro column shifts to a con.

    Advice to ManagementAdvice

    Listen to the staff and your clientss needs. and if you are listening, make changes if possible.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Do not waste your time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Jennifer Convertibles

    Pros

    -Good hours- not as bad as other retail stores
    -Not a fast-paced environment
    -Commission

    Cons

    -Low pay, lousy benefits
    -Stressful
    -Managers only care about themselves
    -You can't expect to grow within the company

    Doesn't Recommend
    Disapproves of CEO

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