Jenny Craig Reviews

Pros

50% off food, discount on products

Cons

Non existent health care for employees until they have been w/ company 18 mths, managers that don't know how to manage people, consultants that get away w/ unethical practices because they are the top 'sales' people

Pros

The clients were great, you create strong bonds working with them. The company respected having a family day with being closed on Sunday.

Cons

Booking holidays or having time off is difficult as having coverage for your shifts isn't easy and your clients are sensitive with sharing with a stranger.

Advice to Senior Management

Flexibility with scheduling isn't always a management issue as it is more the sensitivity (understandably so)of the client but having a system in place that allows holidays or required time off with more ease would be desirable.

Pros

helping others, relaxed atmosphere, nice clients, flexible schedule, you take care of yourself while you are advising others how to lose weight and keep it off

Cons

work evenings, work weekends, split shifts, a lot of telephone calls to get clients to either come in or come back

Advice to Senior Management

I think the corporate Jenny is too rigid on its consultants, not enough flexibility in how a consultant guides her clients through the weight loss profits.

Pros

The opportunity of meeting clients and trying to help them be successful in their journey to live healthy and active lives.

Cons

Poor leadership.
Long hours without breaks or pay.

Advice to Senior Management

Be realistic and look at the excessive turnover of employees and poor/low client retention.
Help educate the employees about nutrition and exercise. Stop demanding employees disregard clients needs and sell the client more and more even if they don't need or want products just so the center makes its monthly quota.

Pros

The clients are great! Feeling like you made a difference makes the work more tolerable. Every client is different, and each has their own story and reasons for joining. Learning more about them and feeling like you changed their lives is very rewarding.

Cons

This is the worst company I have ever had the displeasure of working for, but as they say, it is easier to have a job than it is to find a job, so that is where I am at right now. Management, from Market Directors all the way down to Center Directors, don't care at all about the employees or the clients at all. All they care about is the money. They preach that everyone works as a team, and clients satisfaction should come first, but it could not be more the opposite. Center employees, the ones who actually do the work and make the money for the company, are not seen as equals of the team, and are treated like children. Training classes are like going back to high school again, and it can be very demeaning at times. I myself have a Bachelor of Science degree, and consider myself to be very intelligent, and a true asset to the company, but I am treated as if I were a teenager who needs constant hand holding, supervision, and permission to even go to the bathroom. The pay is awful, and the benefits are not that great either. As far as upper management is concerned, well, that is a complete joke. They are just sorority girls on a power trip. All they care about is their paychecks. They could care less what problems the employees or the clients are having, as long as they are buying the most expensive programs and at least a week's worth of food to go with it. No matter what they try to preach to potential employees, they are numbers and $$$ based company.

Advice to Senior Management

Care more about and take care of your employees. ESPECIALLY those on the bottom who are making you the most money. Realize the high turnover rate is caused directly by YOU and NOT that they are unqualified for the position. 25 employees telling you the same thing is not just whining. When you ask for advice, you should take what is given.

Pros

Great clients, flexibility, maternity benefits, discounts, great training. Comprehensive training that I was able to apply to my new job and be very effective. Nice, formal and fun trainings are definitely a plus. The food is delicious and you get Half off!

Cons

Un realistic goals. Figure that your centre has to grow a minimum of 5% every month! In January we had to achieve a 50% increase year over year! RIDICULOUS! Centre directors have what i think is the easiest and best paying of all jobs. Consultants, too, granted their clients are coming in and buying food. Its the poor Program directors who have the most UNDESIRABLE and toughest jobs. Honestly, I worked for the company for 8 years and I am so glad to be out. It used to be good, but the pressure is unbelievable. When people come in to find out information, they have to sign up. And of course for the most expensive program. Now who wouldn't want to try it for $20 instead of committing to a program for a year at $500 plus food costs of $120 a week???? If they dont buy- big trouble for you! If they do, then you get a little commission and then the consultant who sees them makes money from them every week - NOT YOU! They will fire you or threaten to at least, no matter how long you have been there. Like some newbie they replace you with will do any better!!! But they do, and that's why turnover is so high. Very high pressure sales, expensive memberships, pay cuts. Pay cuts, I am referring to commission rates that dropped and bonuses that got but over the years.

Advice to Senior Management

This company has the most unrealistic goal setting agenda of any place i have ever worked. They don't seem to value tenured employees. Stop increasing the cost of memberships and food!

Pros

base pay was partnered with commission and occasional quota bonuses, great co-workers made the day to day grind bearable. Easy to get hired

Cons

So I understand I'm not the only person in this day and age to have a college degree and work in management with a previous high salary, but working at jenny craig just felt down right insulting. For starters their business model is straight out of the 80's, in fact i'm sure we were working call lists FROM the 80s. They require a certain number of calls a day, they apparently ARN'T cold colds, but when you are working a list of numbers that are from people calling in maybe once, 15 years ago and never calling back, that is a COLD CALL...so that's just a warning, they store your number FOREVER.

The other thing that really burned my britches was management always answering every question with 'that's company policy' when I KNOW that sometimes, it's just personal preference. For example, employee's are all supposed to work one weekend day and can't have 2 days off in a row, however there were multiple employee's in my market who had just that.

Advice to Senior Management

Don't try and be my friend, especially if you want respect. I don't expect to hang out with you after work, so don't try and be my buddy. ALSO, don't HIDE behind 'company policy' be upfront with answers and maybe you won't come off as such an ass.

Pros

Its a great inviroment to help others! Changing peoples lives is a apparent company focus.

Cons

Verry slow moving. Upper management seems very scattered. information moves verry slow and turover is high. Training is verry sloppy and unorganized. There is a feeling of seporation from upper managment and centre staff, more than there should be. Tecnologies are verry outdated and barbaric witjin the company.

Advice to Senior Management

Middle managment needs to be fun and realistic motivators, otherwise alot of job benifit lacks.

Pros

Mission of the company
The passion of employees attracted to Jenny

Cons

No care or concern for employees
Lack of ethical and transparent leadership at the top level
No career growth opportunities
No training
No accountability for dead weight, useless employees
Bad management goes unnoticed or unpunished
Run by mostly women - clique/sorority/high school environment
Anchored to the status quo - risk/change averse
Not even competing in the weight loss industry - we're not even on the radar
Leadership Team turnover every 5 years - can't get good leaders in; no one wants to stay
Turnover is RIDICULOUS!
Treatment of field employees is shameful - they drive the business; we don't support them, listen to them or compensate them fairly
The Home Office is filled with warm bodies in chairs - employee disengagement is at an all time high
Benefits are AWFUL!

Advice to Senior Management

Take a real, hard look at the feedback you get from employees. Don't band-aid over the symptoms - get to the real issues and fix them. Why is engagement so low and you're NOT doing anything about it? Do we want to just keep TALKING about change - or do we want to really change as an organization? We need to evaluate the entire business model - we're operating as though we were in the 80s still. We're practically just giving away business at this point. We do things all backwards. If you really want to still be in business in 3 years, get it together!

Pros

Good program and great client's.

Cons

Terrible pay, poor management with mgr. over stating her education to make it seem that she had a asters degree. Just a mail away "masters"