Jessops Reviews

5 Reviews
2.0
5 Reviews
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David Adams
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Employee Reviews

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  1.  

    Bad company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at Jessops part-time for more than 10 years

    Pros

    Suppose staff discount although quite often it would be cheaper as a customer!

    Cons

    Too many to mention. Forced to upsell lots of extras with hard wear and penalised if enough warrenties aren't sold. Made to feel guilty if the unpaid 45min lunch was taken

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    An OK job if you have a passion for cameras, but beware of KPI targets and lack of incentives.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  London, England (UK)
    Former Employee - Team Leader in London, England (UK)

    I worked at Jessops full-time for more than 3 years

    Pros

    1) Get to try out the latest DSLR cameras and lenses.
    2) If you're lucky, you can have great co-workers.
    3) Very good competitions formulated by camera manufacturers (I have won a few cameras and a helicopter flight photography experience by completing quizzes)

    Cons

    1) If you work in a small store it is difficult to get a lunch break due to low head count of employees.
    2) Sales process audit is a chore and can be unnatural (You have offer your name to every potential shopper and offer quotes to each customer if they're not buying which can be tedious if the store is busy)
    3) Very little financial reward for doing a good job. (No commission on selling extra warranties etc.)
    4) Hardly a day goes by when a customer points out that they can purchase a memory card for considerably cheaper online
    5) Too focussed on KPI targets. Need to focus more on profit targets as sales of cameras with decent margins are being lost as workers are afraid to sell a camera by itself due to fear of not meeting KPI requirements (i.e. accompanying accessories such as memory cards, cases, repair protection plans etc.)
    6) Too much paperwork and filing everyday. Wasting paper.

    Advice to ManagementAdvice

    1) Get rid of the daily diary. It wastes too much paper and is unnecessary. There are for more efficient ways of recording daily targets and agendas.
    2) Please abandon these misleading KPI targets. I recommend just having a single profit target that stores need to try and meet each day. I think you'll be surprised at how much more profit this will generate.
    3) Simplify the mystery shopping audits. It's pushing customer's away.
    4) Stop spending too much money on weekly POS material changeovers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Sales Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Leicester, England (UK)
    Former Employee - Sales Assistant in Leicester, England (UK)

    I worked at Jessops part-time for more than a year

    Pros

    People
    Staff discount if you are a photographer

    Cons

    Conditions (staff room is not good)
    Pay

    Advice to ManagementAdvice

    Give more control to sales assistants

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Very Crappy Top Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Expert
    Current Employee - Sales Expert

    I have been working at Jessops

    Pros

    We get discounts on trade price. Good for photographers. Very friendly in terms of schedule. People think you have good job ;)

    Cons

    Crap management. No appraisal. No bonus. No incentives. Always pressure from head office. Always out of stock. Over time get paid next month,

    Advice to ManagementAdvice

    Please maintain stock. get feedback from employee. Use some tools such as business intelligence. update system. If you encourage employee by incentives than they tends to be selling more. Don't mix up web business with retail and please you can't expect customers to pay £41 for memory card where they can get it for £8 on amazon. they are not idiots.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Working for Jessops is not recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at Jessops

    Pros

    Meeting people who do know about cameras and photography and have the appreciation that information asked is passed to customers.

    Depending who you talk to you can get a non biased view of what to expect and how it is done.

    you often have a sense of wellbeing with certain staff, almost a family survival type.

    You do have the pleasure of obtaining, holding and eventually selling a camera or equipment that is almost the same in value to a car.

    When you are working well, time does fly!

    Cons

    You feel overworked, tired and disillusioned, depending on your pay contract, you often feel underpaid for the working positions in the shop.

    You sign a contract that states very little in your actual duties and you often take on other matters that are not of your concern. When seeking help from other collegues, you often find that you get very little help.

    Some shops have been abusing the internal system and you often have to pick up the can for their pass-ons.

    You often recieve very little information about the product you are trying to sell, so you often have to do the work for the customer by looking at your own website for more information.

    You are often burdened by sales targets that are impossible to meet, your sales targets do not reflect the actual trading conditions and are often linked to before recession the year before.

    You get very little incentive to stay when you get very little sympathy for difficult customers, managers and supervisors often complain that staff do not sell warranties. In my case we cannot sell warranties to those who are not UK residents, but the shop that I work in the majority of the customers are non-UK residents so staff often get blamed when not selling.

    When searching historical information about cameras, you often use the internal website which is poorly designed, poorly formatted, and using the search feature a joke. The till system does not fair any better with poor design, too many conflicting pricing systems, difficult product searches.

    I currently have been with 6 managers in 18 months in one store with very litte consistency, at times with different managers you feel bullied.

    You often have to deal with very fast and highly conflicting messages from management.

    Advice to ManagementAdvice

    Allow staff to do their jobs by providing a proper computer system that staff can find and use.

    When setting targets for shop and staff, take into account the actual trading conditions of the shop and allow managers to set the targets based upon ability to perform for that day/week and not based upon targets from the previous year.

    Avoid wasting staff time and resources with rapid changes in promotions and wastage in paper.

    Make inter-store transfers possible across the country, by all means allow some restriction/authority/check, but by dissapointing a customer because an item cannot be transferred because it's not within a region, but a customer can still order it on the internet is un-professional.

    Let staff feel they have proper ownership on how they perform and make reasonable adjustments to progressively make better performance.

    Stop sending new managers to stores with little or no formal training in cameras or equipment, often the very staff at the shop are actually running the shop and making the targets, not the manager.

    Stop the practice of daily conference calls, this often (when the manager is not present) in the mornings means that if there is two opening in the morning, in reality one is actually running the shop, this is a security risk and is even more un-professional if the only staff needs to leave the shop floor to obtain something for the customer, at the same time when there is a queue the only staff serving often gets verbally abused for poor service.

    Stop dismissing or allowing workers with direct photographic knowledge leaving, this leaves too many younger workers with little knowledge giving Jessops a bad name, at the same time most of the older customers know Jessops because of its staff knowledge base, loosing valuable staff makes things worse. High staff turn-over is often highly demorlising.

    Doesn't Recommend
    Disapproves of CEO

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