Jessops Reviews

Updated July 15, 2015
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David Adams
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10 Employee Reviews

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  1. awesome

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jessops

    Pros

    nice and friendly and they are all awesome people

    Cons

    not enough food but that was okay

    Advice to Management

    none


  2. Sales expert/lab manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Expert in Blackpool, England (UK)
    Current Employee - Sales Expert in Blackpool, England (UK)

    I have been working at Jessops part-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Get to see the camera equipment. (Although not much time to play with it) Staff discount on prints. Some nice staff

    Cons

    This review was before the take over when the administrators came in and closed shop. Poor management, short staffed poor training, lots of stress and undue pressure. Work moral non existent.

    Advice to Management

    KPIs were unrealistic and unobtainable.


  3. Ace fun but never again!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Expert in Aberdeen, Scotland (UK)
    Former Employee - Sales Expert in Aberdeen, Scotland (UK)

    I worked at Jessops part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Small store so few employees, banter was exceptional and great fun. Store manager was mellow enough, let you have fun given you didn't take the mick. Opportunity to play and learn about new camera's, hands on, Annual conference for Manager + 1 great fun!

    Cons

    Lack of store structure, no job route potentials, very KPI/Add on Sales focused, head office don't have a clue what you're up to in the stores - they are about as useful as the first R in February.


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  5. Nice staff however really hard KPI targets!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Expert
    Former Employee - Sales Expert

    I worked at Jessops full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The best reasons to working at Jessops are the training gets you learning about Photography more in depth, the staff are nice and the incentives are okay.

    Cons

    The KPI targets were a nightmare, we didn't have many customers meaning how were we meant to hit the targets? They want you to sell warranty and loads of other items with the camera! If you're easily stressed out with pressure then don't go for it!

    Advice to Management

    Don't always focus on KPI More Incentives More marketing for stores More social media for individual stores


  6. unrealistic targets, poor company wide communication and bad pay for junior retail staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Expert in Bristol, England (UK)
    Former Employee - Sales Expert in Bristol, England (UK)

    I worked at Jessops full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some colleagues became good friends

    Cons

    Poor leadership from Team Leaders and Store Managers - I worked across several different stores and there was big inconsistencies between management skills. Some took a very 'do as I say, not as I do' attitude.


  7. Bad company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at Jessops part-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Suppose staff discount although quite often it would be cheaper as a customer!

    Cons

    Too many to mention. Forced to upsell lots of extras with hard wear and penalised if enough warrenties aren't sold. Made to feel guilty if the unpaid 45min lunch was taken


  8. An OK job if you have a passion for cameras, but beware of KPI targets and lack of incentives.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Team Leader in London, England (UK)
    Former Employee - Team Leader in London, England (UK)

    I worked at Jessops full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    1) Get to try out the latest DSLR cameras and lenses. 2) If you're lucky, you can have great co-workers. 3) Very good competitions formulated by camera manufacturers (I have won a few cameras and a helicopter flight photography experience by completing quizzes)

    Cons

    1) If you work in a small store it is difficult to get a lunch break due to low head count of employees. 2) Sales process audit is a chore and can be unnatural (You have offer your name to every potential shopper and offer quotes to each customer if they're not buying which can be tedious if the store is busy) 3) Very little financial reward for doing a good job. (No commission on selling extra warranties etc.) 4) Hardly a day goes by when a customer points out that they can purchase a memory card for considerably cheaper online 5) Too focussed on KPI targets. Need to focus more on profit targets as sales of cameras with decent margins are being lost as workers are afraid to sell a camera by itself due to fear of not meeting KPI requirements (i.e. accompanying accessories such as memory cards, cases, repair protection plans etc.) 6) Too much paperwork and filing everyday. Wasting paper.

    Advice to Management

    1) Get rid of the daily diary. It wastes too much paper and is unnecessary. There are for more efficient ways of recording daily targets and agendas. 2) Please abandon these misleading KPI targets. I recommend just having a single profit target that stores need to try and meet each day. I think you'll be surprised at how much more profit this will generate. 3) Simplify the mystery shopping audits. It's pushing customer's away. 4) Stop spending too much money on weekly POS material changeovers.


  9. Sales Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Leicester, England (UK)
    Former Employee - Sales Assistant in Leicester, England (UK)

    I worked at Jessops part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People Staff discount if you are a photographer

    Cons

    Conditions (staff room is not good) Pay

    Advice to Management

    Give more control to sales assistants


  10. Very Crappy Top Management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Expert
    Current Employee - Sales Expert

    I have been working at Jessops

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    We get discounts on trade price. Good for photographers. Very friendly in terms of schedule. People think you have good job ;)

    Cons

    Crap management. No appraisal. No bonus. No incentives. Always pressure from head office. Always out of stock. Over time get paid next month,

    Advice to Management

    Please maintain stock. get feedback from employee. Use some tools such as business intelligence. update system. If you encourage employee by incentives than they tends to be selling more. Don't mix up web business with retail and please you can't expect customers to pay £41 for memory card where they can get it for £8 on amazon. they are not idiots.


  11. Helpful (1)

    Working for Jessops is not recommended

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at Jessops

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Meeting people who do know about cameras and photography and have the appreciation that information asked is passed to customers. Depending who you talk to you can get a non biased view of what to expect and how it is done. you often have a sense of wellbeing with certain staff, almost a family survival type. You do have the pleasure of obtaining, holding and eventually selling a camera or equipment that is almost the same in value to a car. When you are working well, time does fly!

    Cons

    You feel overworked, tired and disillusioned, depending on your pay contract, you often feel underpaid for the working positions in the shop. You sign a contract that states very little in your actual duties and you often take on other matters that are not of your concern. When seeking help from other collegues, you often find that you get very little help. Some shops have been abusing the internal system and you often have to pick up the can for their pass-ons. You often recieve very little information about the product you are trying to sell, so you often have to do the work for the customer by looking at your own website for more information. You are often burdened by sales targets that are impossible to meet, your sales targets do not reflect the actual trading conditions and are often linked to before recession the year before. You get very little incentive to stay when you get very little sympathy for difficult customers, managers and supervisors often complain that staff do not sell warranties. In my case we cannot sell warranties to those who are not UK residents, but the shop that I work in the majority of the customers are non-UK residents so staff often get blamed when not selling. When searching historical information about cameras, you often use the internal website which is poorly designed, poorly formatted, and using the search feature a joke. The till system does not fair any better with poor design, too many conflicting pricing systems, difficult product searches. I currently have been with 6 managers in 18 months in one store with very litte consistency, at times with different managers you feel bullied. You often have to deal with very fast and highly conflicting messages from management.

    Advice to Management

    Allow staff to do their jobs by providing a proper computer system that staff can find and use. When setting targets for shop and staff, take into account the actual trading conditions of the shop and allow managers to set the targets based upon ability to perform for that day/week and not based upon targets from the previous year. Avoid wasting staff time and resources with rapid changes in promotions and wastage in paper. Make inter-store transfers possible across the country, by all means allow some restriction/authority/check, but by dissapointing a customer because an item cannot be transferred because it's not within a region, but a customer can still order it on the internet is un-professional. Let staff feel they have proper ownership on how they perform and make reasonable adjustments to progressively make better performance. Stop sending new managers to stores with little or no formal training in cameras or equipment, often the very staff at the shop are actually running the shop and making the targets, not the manager. Stop the practice of daily conference calls, this often (when the manager is not present) in the mornings means that if there is two opening in the morning, in reality one is actually running the shop, this is a security risk and is even more un-professional if the only staff needs to leave the shop floor to obtain something for the customer, at the same time when there is a queue the only staff serving often gets verbally abused for poor service. Stop dismissing or allowing workers with direct photographic knowledge leaving, this leaves too many younger workers with little knowledge giving Jessops a bad name, at the same time most of the older customers know Jessops because of its staff knowledge base, loosing valuable staff makes things worse. High staff turn-over is often highly demorlising.



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