JetBlue Reviews

Pros

Young, hip, cool place to work

Cons

not a lot of process and procedure in place. can be frustrating. this, however, does NOT apply to the safety sensitive jobs like pilots, mechanics, flight attendant.

Advice to Senior Management

preserve the small company feel as we grow

Pros

For traditional airline jobs (i.e. tech ops, inflight, flight, airports), it's innovative and tries to do the right thing.

Cons

Hierarchical, not a lot of room for people who do not fit into a traditional role.

Pros

amazing people all around, free travel, fun, excellent brand and product. i've been here seven years and have grown tremendously. The opportunities are wonderful.

Cons

Change is a constant thing at JetBlue. The minute you get comfortable with one process, it changes. I think to be successful the company has to constantly adapt.

Advice to Senior Management

Keep up the great work! I love the State of the Airline address, the pocket sessions, the ticket giveaways and our business strategy.

Pros

great benefits and culture. smaller stations have a nice family feel. the job itself is not difficult. good pay for a decent job. the training facility is awesome. feel a general and overall support by upper management

Cons

sometimes system ops makes terrible decisions regarding delays/cxl's. sometimes the easiest and most obvious answer to a problem is not taken. they seem to understaff a lot of small stations.

Advice to Senior Management

keep doing what you are doing.

Pros

Jetblue is a company that truly wants to stand out as a great airline as well as a great place to work.

Cons

Like life, like any company there are always bad apples. Some in management some not. I've never understood how lazy and inept people get promoted, but this is the case everywhere.

Advice to Senior Management

Don't forget POL. Don't forget Good to Great. Be more than you think you can be. Lead the Crew with your actions.

Pros

It used to be a much better place to work. The coworkers and other non-leadership staff within IT are good to work with and work hard (most managers and staff).

Cons

Travel benefits are decent, tough to travel with your family.
Health benefits could be better, but aren't bad (I've had worse).
IT Leadership has managed to drive morale to very low levels, and make it repeatedly clear they have no appreciation for the staff, nor any intent to help develop the careers of the staff.
No promotion and career advancement from within for IT.
Talent and hard work is not rewarded within IT. Poor work, poor results and last minute heroism during major system outages is rewarded instead, preventing incentive to do good work the first time.
IT Leadership in the past couple of years has hired some inexperienced managers and directors with little technical knowledge and industry or IT experience from various parts of the country to agree to take on work and agree with IT Leaderships directives, staff is paid below market and given no incentive to put in that extra effort.
IT Leaderships goals are quantity over quality.
No interest in career development or growth, and it looks like the light at the end of the tunnel is outsourcing.

Advice to Senior Management

Leadership outside of IT should take a look and see what's obvious to everyone within IT before everyone with talent and good ideas leaves. IT at jetBlue is in a poor state and will not be able to sustain the growth and direction jetBlue wants to go in its second decade. Promote from within and stop looking around the country for yes men to put in management positions.

Pros

-Great travel perks: crewmembers fly for free - as well their parents, spouse (significant other), and kids.
-Preferential bidding for flight attendant line holders.
-Company is 11 years old and new cities are being added often.
-Great route network.
-Competent business-savvy leadership.
-Great customers.
-Great product.

Cons

-At-will employer in which you can be terminated for any or no reason.
-No union thus no protection in case of merger/acquisition.
-Operation is first...everything else is a distant second.
-Company does not back up their crewmembers during challenging times.
-Expensive medical benefits.
-Crewmembers are often fearful of write-ups for any passenger complaints.
-Imcompetent middle management
-Cronysism is encouranged.
-Leadership's communication towards crewmembers is often patronizing.
-The 5 values (Safety, Caring, Integrity, Fun, and Passion) are selective and don't apply to leadership.
-No accountability by leadership.

Advice to Senior Management

If you take care of your crewmembers, they will take care of the customers; not the other way around.

Pros

Flexible time off, good place to be if you get sick.

Cons

Higher management (VP's) is old school and autonomous. Not very good at trickling down top management new ideas to middle management.

Pros

free standby travel, flextime, casual environment, GREAT PEOPLE

Cons

pay is low, work is long and hard, company does not have large budget--project selection becomes challenging

Advice to Senior Management

Great company, good direction. Invest in your people, invest in future technology!

Pros

free standby travel if you make enough to go anywhere. If you don't really need additional income but just want your family to fly free on standby basis, this is a good job. If you are single or don't have any kids at home, it is a waste of your precious talent.

Cons

very, very, low pay. 8.50 for 6 months in training then 9.50 per hour

Advice to Senior Management

Do not allow managers in small areas like Groups to make hiring decistions on personality conflicts. Expect and demand supervisors to be GOOD people persons. Politics at SSC is costing Jetblue, a great number of highly qualified employees, they are leaving to go to EBAY and be paid a decent wage.