JetBlue
3.6 of 5 271 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

3.6 271 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(220 ratings)

71% of employees recommend this company to a friend
271 Employee Reviews
in

Review Highlights

Pros:
  • "Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)"
    in 42 reviews
  • "Flying benefits are great, and the work is interesting"
    in 14 reviews
Cons:
  • "Upper Management continues to lie and make false promises"
    in 8 reviews
  • "Not very good at trickling down top management new ideas to middle management"
    in 7 reviews
  • Show more review highlights

Reviews

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    3 people found this helpful  

    Corporate Greed is ruining this company

    Flight Attendant (Current Employee)

    ProsWorking with all of our uniformed front line employees.

    ConsBack in its hay day (10 years ago or so) this was a fantastic company. Now its run by a B.O.D and a group of upper management that cares less about its employees, and more about their own bank accounts.
    The front line employees are not taken care of, in fact more is expected of us and we receive less support than ever. Bonuses go to the "big-wigs" who all pat each other on the backs for the hard work that the 99% of the actual hard working front line employees do, who's hard work win the JD Powers awards time and time again (not the "happy jetting" and " you above all" bill boards). You know, the Crewmembers who actually spend face time with our paying passengers and do everything in our power to keep everyone happy and loyal, even when the managers making the big bucks drop the ball and we have to over compensate for why we are stuck out on the runway for 4 hours while other carriers have gates and actual plans to avoid such crises. If we treated passengers the way Jetblue treated us, there would be no airline. Period.
    The company pays our former CFO (who left rather abruptly) a 1 million dollar farewell gift, yet our health insurance goes up, our work load increases, and the flight attendant quality of life rapidly declines with work rules that make other airlines actually laugh in disbelief in what Jeblue gets away with.
    Our CEO spends time and a lot of company money in DC with other non union airlines trying to make it harder for Flight Attendants to have a better quality of life, yet we don't see him willing to rip up his iron clad contract.
    Lets talk benefits....I have the same amount of vacation/sick/personal time as I had 10 years ago (give or take a couple of hours, yes HOURS), and I make close to the same salary....when at this point in the game I should be working less to make the same amount in this line of work. So no, I would not recommend this company to anyone to work for.
    If I had a crystal ball and could see that the BOD would throw its founding CEO under the bus and fire him to try and save some face in the public eye, only to replace him with what we have now...I would have chosen another company, as would a good 75% of this department if you want the truth. Corporate greed continue to be its biggest downfall.

    Advice to Senior ManagementFear does not gain respect.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Only good thing is flying on standby

    Ground Operations (Former Employee)
    Jamaica, NY

    ProsFlying on stand by
    Alot of free time in between flights
    Good workout

    ConsBad breathing environment
    Unfair work conditions
    Incompetent Managers
    Coworkers that don't take their job seriously

    Advice to Senior ManagementI would say to take more recognition when someone does a good job and to pay more for mandatory stay due to weather conditions. I also feel that there should be more organization and Jetblue should enforce strict consequences when employees don't show up for your flight when it comes in and you are a short two guys pulling in a plane is extra work on everyone else that actually came to work.

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    1 person found this helpful  

    Great company, unless it's IT.

    IT Crew Member (Current Employee)
    Forest Hills, NY

    ProsRapid growth fuels lots of work and constant challenges. If you're looking for excitement, airlines have plenty and JetBlue is one of the best. I would recommend working at JetBlue as long as you are not considering IT.

    ConsI would not recommend working for the JetBlue IT department under the current senior leadership. Fear and intimidation are not leadership skills. Critique publicly and compliment never is also unacceptable. Additionally, even herculean achievement will not result in career advancement despite the definite challenge IT Crewmembers have with work life balance given workload and staffing. The company overall has had a very difficult time with performance management and IT has been at the head.

    Advice to Senior ManagementJudge leadership on their organization's Net Promoter Score. NPS says it all. If you're not listening to it you're either not listening to your people or not treating IT like the rest of the company.

    No, I would not recommend this company to a friend

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    It started out ok...

    Airport Operations Crew Member (Former Employee)
    Long Beach, CA

    ProsAlways busy, never bored. Great people to work with. Hours can be flexible and you can trade hours online. Can often double up on shifts.

    ConsManagement was often lazy and never helpful. It was very stressful and they cut a lot of hours and by the end of the day you were very exhausted and beat. Too much work for one person, very hard to deal with irate customers. Management would tell you to be firm, but then they would come out and give the customer anything they wanted, making you look very foolish.

    Advice to Senior ManagementListen to what the ground people have to say, give them more employees to get the job done and stand by the decisions the crewmembers make, and don't undercut them.

    No, I would not recommend this company to a friend

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    Non-traditional

    Anonymous Employee (Current Employee)
    New York, NY

    ProsFor traditional airline jobs (i.e. tech ops, inflight, flight, airports), it's innovative and tries to do the right thing.

    ConsHierarchical, not a lot of room for people who do not fit into a traditional role.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Jetblue Salt Lake SSC

    Reservations Agent (Current Employee)
    Salt Lake City, UT

    Prosfree standby travel if you make enough to go anywhere. If you don't really need additional income but just want your family to fly free on standby basis, this is a good job. If you are single or don't have any kids at home, it is a waste of your precious talent.

    Consvery, very, low pay. 8.50 for 6 months in training then 9.50 per hour

    Advice to Senior ManagementDo not allow managers in small areas like Groups to make hiring decistions on personality conflicts. Expect and demand supervisors to be GOOD people persons. Politics at SSC is costing Jetblue, a great number of highly qualified employees, they are leaving to go to EBAY and be paid a decent wage.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Finance/HR/ERP processes are out of control; low morale, benefits are worth only so much

    Employee/Supervisor-6years (Current Employee)
    Forest Hills, NY

    ProsThe flying benefits are highly appreciated; although, if there are issues with taking days off, then having them does not really matter.
    Some really nice and experienced people work here but unfortunately all tend to leave.
    The corporate culture is attractive; but is up to each department to hold those values.

    ConsMicromanagement caused by insecurity, lack of honesty in sharing information hurts the former innovative drive and progressive culture. Experienced employees jump out as soon as an opportunity is presented. Fearful employees cling to their positions and vote against change and improvement. Motivation is slowly destroyed when petty issues become the focus, and important aspects of strategy and improvement are hidden away.

    Advice to Senior ManagementReview and audit financial and HR processes to make them more accurate and reliable, reward and hire more really experienced people. Identify the ones who are against change, take away their power, it is hurting the company.

    No, I would not recommend this company to a friend

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    IT Morale is Very Low

    (Current Employee)
    New York, NY

    ProsIt used to be a great place to work. There are still some great coworkers left. The travel benefits are great.

    ConsThe current IT leadership has systematically dismantled all the skill and innovation in IT that made JetBlue great. There is a clear resentment from senior IT leadership, that have little industry background themselves, toward existing crewmembers that are experienced. This has resulted in the hiring of inexperienced new managers that are favored not for their skills, but for their inability to challange any thing. Kind of like the blind leading the blind, while JetBlue suffers from all the ill conceived decisions that are no longer challanged.

    Advice to Senior ManagementPromote IT leadership from within, or based on industry experience. Enough damage has already been done to IT, but it is not too late to fix it. We want to once again be proud of working at JetBlue.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    terrible

    Anonymous Employee (Former Employee)

    Prosmeet a lot of greet people (customers, other crew members)
    Travel benefits
    schedule system which makes it convenient to pick up or give away shifts

    ConsHR is terrible
    Upper Management is terrible
    customers are treated better than most employees
    treatment of former employees

    Advice to Senior Managementthe treatment of current and former employees needs to be fixed, i was a seasonal employee who was let go after being offered a full time position but because someone in HR screwed up rather then being transferred to my new position I was let go with the rest of the seasonal staff, they then had me go through the entire interview process again 2 weeks after i was let go for the same job I had already worked in for nearly a year, then after being told over and over no to worry I would be rehired, I got an email saying I wouldn't be rehired when I asked why all my emails were for the most part ignored.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Great Airline to fly, not to work in corporate

    Corporate (Current Employee)
    Forest Hills, NY

    ProsGreat with time off
    Classes in MS Office, career development available
    Great flying benefits
    Good travel discounts
    Parking or local transportation is paid for by the company

    ConsThe airline has dramatically changed since the departure of our former CEO.
    The management claims to support you but they do not. Promises are made that are never followed through with.
    The company only recognizes three holidays, Christmas, New Years and Thanksgiving. You will have to take time off from your bank for the others.

    Advice to Senior ManagementStop promoting friends and playing favoritism. See past people's schemes and look to see who is really working. Promote the people who work hard, not the people that are your best friend.

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Glassdoor is your free inside look at JetBlue reviews and ratings — including employee satisfaction and approval rating for JetBlue CEO Dave Barger. All 271 reviews posted anonymously by JetBlue employees.