JetBlue

  www.jetblue.com
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JetBlue Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.6 273 reviews

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(221 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements(in 45 reviews)

  • Flying benefits are great, and the work is interesting(in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises(in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management(in 7 reviews)

273 Employee Reviews
in
    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Interesting.

    Airport Operations Crew Member (Former Employee) New York, NY

    ProsI loved being able to fly for free. I loved being able to swap my hours.

    ConsI just left. Thank goodness. This is why I feel this way. jetBlue has new uniforms! Yes, the new uniforms brighten up the front line as was desperately needed. However, corporate has dictated that female Airport Operations employees wear heels while behind the ticket counter, while running through the airport several times a day, while working the gates, and while running up and down the jetbridges. Female AO employees may wear heels 1/2" to 3". While 1/2" really doesn't sound so bad, the female AO crewmember is limited to solid black shoes with a defined heel. The male employee may wear their loafers and their dress shoes. They have the option of wearing sensible shoes where the female crewmember does not. Look around at any profession where the employee is on their feet all day, and you will see them wearing a sensible shoe. jetBlue's new shoe policy for female airport operations crewmembers rule out Dansko, Clarks, Merrills, etc. The female airport operations crewmember is enduring pain and sitting back and adhering to corporate's policy. If they don't, they will be noncompliant and will lose their job.

    Advice to Senior ManagementRemember jetBlue's values and apply them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    really good place to work

    Anonymous Employee (Former Employee)

    Prosgood experience cant complain about them of how they treat employees

    Consroockie or unexprerience management in some areas not all

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good

    Consultant (Former Employee) Long Island City, NY

    Prosfree airfare and location of office!

    Consnot enough growth in your career

    Advice to Senior Managementpromote employees within the company

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

     

    Good People, poor management

    Training Liaison (Former Employee) Long Beach, CA

    ProsSome of the best people to work with, frontline employees make the job worth having, and helping customers always put a smile on my face.

    ConsManagement is too stuck in their ways and their unfortunately is a lot of cronyism, makes it difficult to advance to a level of importance. Also many of the systems of accountability for front line employees are antiquated and do not account for reality, another unfortunate but true reality of this company.

    Advice to Senior ManagementThey need to listen to their employees! They might be surprised that some of the best ideas come from the people who actually interact with the customers.

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    Great perks, no growth

    Coordinator (Current Employee) Long Island City, NY

    ProsFlying benefits are great, and the work is interesting. Depending on what team you are on you might have opportunities to work on great projects.

    ConsThe company is becoming increasingly political, and there is much favoritism. Many teams do not try to promote from within, and growth within the company is difficult. The culture is changing.

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    Great Company, No Growth

    Senior Financial Analyst (Current Employee) Long Island City, NY

    ProsUnlimited free travel. Brand new work modern facilities.

    ConsAbsolutely no job growth available.

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Good company, but not enough opportunities and support from management

    Coordinator (Current Employee) Long Island City, NY

    ProsGood brand, nice and casual people, flight benefits, good work-life balance, modern office space, exciting projects

    ConsNo opportunity for growth, low salaries, too much emphasis solely on communication skills, lots of politics, sometimes uninvolved management

    Advice to Senior ManagementInvest more in your crewmembers by giving them the chance to grow and rewarding them for their practical skills, not only the ability to sell themselves. Having a strong marketing team is important, but the doers and quiet achievers are as important for the success of the company. Respect diversity and embrace all types of personalities. Promoting only the people with great soft skills and overlooking the humble, quieter achievers is not the best approach and in the long term you will lose valuable talent.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Company has changed drastically since founder David Neeleman was forced out

    Flight Attendant (Former Employee) New York, NY

    ProsGreat travel benefits and competitive pay.

    ConsThe company is more concerned about making money than anything else. To make money, they want to keep the customers happy, many times at the expense of safety.

    Advice to Senior ManagementStop hiring people that are inexperienced, unprofessional and uneducated. JetBlue hires people that other supervisors are dating, sleeping with, or related to. Most the supervisors I knew rarely followed any of the rules they expected those they were supervising to follow. Too much nepotism, cronyism, and favoritism. The company managers and executives date within the company, and blatantly play favorites.

    No, I would not recommend this company to a friend

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    Great company, poor pay.

    At Home Representative (Former Employee) Salt Lake City, UT

    ProsFree flights. Good benefits. Wonderful co-workers.

    ConsGenerally, I had to catch a flight out of Las Vegas.

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    A good opportunity for my first two years, but disappointing the last two years.

    Reservations Agent (Former Employee) Salt Lake City, UT

    ProsWorking from home, travel benefits, thorough training and resources, opportunity to advance, friendly atmosphere, flexible schedule and travel opportunities.

    ConsPolicies were constantly changing. Job expectations changed more towards sales, it was required we have a certain percentile of upscale on our average calls per review period.

    No, I would not recommend this company to a friend

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