JetBlue Reviews

Updated September 8, 2014
Updated September 8, 2014
288 Reviews
3.6
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
233 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun Company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at JetBlue part-time for less than a year

    Pros

    Travel benefits, health insurance, 401k, a lot of activities for crew members and their family, encourages volunteer work. Supervisors are always available and very helpful, co workers are awesome and its just an overall great company with even better product and service.

    Cons

    Some tech issues with equipment

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Proud company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY

    I have been working at JetBlue full-time for more than 3 years

    Pros

    Great growth opportunities. Great travel benefits. Some investments in culture like facilities and other benefits. Some departments and positions support commuting,

    Cons

    Company culture is changing from being very flexible to expecting high results. History of not addressing low performers which put extra stress on others. Poor work/life balance.

    Advice to ManagementAdvice

    Expect some challenge as the culture changes and those who were with JetBlue in the early days can't adjust.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company and brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    Management treats employees very well

    Cons

    None that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I loved my time with this company. I will be forever grateful for what I learned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at JetBlue part-time for more than 5 years

    Pros

    Working from home was a dream come true

    Cons

    It is very difficult to promote.

    Advice to ManagementAdvice

    Believe in your employees' capabilities instead of looking for their mistakes

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company with a Fun Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Salt Lake City, UT
    Current Employee - Supervisor in Salt Lake City, UT

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Personal Time off is very generous, work-life balance is great with many flexible options, some employees telecommute and it's an option for many. Executive leadership is very responsive.

    Cons

    A bit behind the times with some technology that would be helpful on the employee front, money appears to be spent on the customer experience rather than tools that make working there easier. Interesting internal mobility procedures can make it very difficult to move around if you do not work in a department that can be without you for an (often unspecified) period of time to "act" in a role.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Hands down, best airline to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Coordinator  in  Los Angeles, CA
    Current Employee - Operations Coordinator in Los Angeles, CA

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Schedule flexibility, good compensation, full benefits, free domestic travel for yourself and family.

    Cons

    Not a lot of flights to/from west coast, airline is transitioning to bigger company and still operating like a mom and pop business.

    Advice to ManagementAdvice

    Please revamp the infrastructure to reflect growing operation. We need more spare aircrafts and reserve inflight staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Commitment Crew  in  Salt Lake City, UT
    Former Employee - Customer Commitment Crew in Salt Lake City, UT

    I worked at JetBlue part-time for more than 3 years

    Pros

    Flying benefits, opportunities for other job options

    Cons

    Not many locations to fly, strict points rules

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Long Beach, CA
    Current Employee - Customer Service in Long Beach, CA

    I have been working at JetBlue part-time for more than 5 years

    Pros

    When I worked there it was a lot smaller. And really felt like it was a happy fun place to work.

    Cons

    It was so new that they were unware of some of the CA work laws

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Rigid chilly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Systems Manager  in  New York, NY
    Former Employee - IT Systems Manager in New York, NY

    I worked at JetBlue as a contractor for less than a year

    Pros

    Organized lots of structure and process

    Cons

    Bad location, do not do a good job of making new employees feel welcome

    Advice to ManagementAdvice

    Allow workers to be more creative

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Lead  in  Orlando, FL
    Current Employee - Airport Operations Lead in Orlando, FL

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Excellent travel benefits, 401k matching, flexible schedule, awesome culture based on values and a customer-friendly brand. They seem to listen more to their people than other companies I had previously worked for.

    Cons

    Management seems to be focused on improvements that make investors happy but this does not necessarily translate into improvements for the people responsible for their success: Frontline Crewmembers. The employee morale is the lowest I have seen in years and this is starting to hurt the brand.

    Advice to ManagementAdvice

    Care for your Crewmembers a little better. Sometimes it feels that more is expected from us every day but we get little in exchange.

    Recommends
    Positive Outlook
    No opinion of CEO

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