JetBlue

www.jetblue.com

JetBlue Reviews

Updated January 29, 2015
Updated January 29, 2015
321 Reviews
3.6
321 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
252 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Refreshing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jet Blue Crew in Fort Lauderdale, FL
    Former Employee - Jet Blue Crew in Fort Lauderdale, FL

    I worked at JetBlue full-time (more than a year)

    Pros

    Flyers are Customers, not Passengers as coined by other Air Carriers. A CEO that hands out snacks on-board and welcomes Customer input.

    Cons

    Service not available to all cities. I will continue to wait patiently till you return to mine.

    Advice to ManagementAdvice

    Stay true to the tenets on which this company was built. You are the difference in AIR travel, that others should take notice of.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Nothing short of amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Great company, salary and benefits

    Cons

    Time away from home, and working holidays

    Advice to ManagementAdvice

    Need better health insurance

    Recommends
    Positive Outlook
  3.  

    I love JetBlue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Pros

    JetBlue is a great place to work. Training is in a group of about 30 people and by the end of the month long training I felt like they were all family. Working from home is nice too as I work in reservations. and the free flights make it all worth it.

    Cons

    The starting pay kinda sucks and people can be rude sometimes as is true for any call center environment.

    Advice to ManagementAdvice

    I get way too many emails so I feel like I'm working all day just to sort through them all even after my shift. Chill out with the emails ;)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Best airline to work for

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Boston, MA
    Former Employee - Airport Operations Crew Member in Boston, MA

    I worked at JetBlue

    Pros

    Amazing benefits
    great environment
    everyone works really hard and as a team to make sure each customer is able to arrive to their destination.
    Lots of opportunity for overtime

    Cons

    Irops (cxl flights, delays)
    Early and late hours which is difficult if u have a family
    Crazy strict.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Blue Juice is a real thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    You feel proud to work for this company. Once you drink the blue juice it runs through your veins. I've been here for 6+ years and I've loved every bit of it.

    Cons

    As with smaller companies and/or departments, sometimes you have to wear many hats and become a jack of all trades to help fill in a missing gap or role.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Ramp agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Boston, MA
    Current Employee - Ramp Agent in Boston, MA

    I have been working at JetBlue

    Pros

    Great benifits and fun enviroment

    Cons

    Bad schedules when you start need maximum flexibility

    Recommends
    Positive Outlook
  8.  

    Maturing as a company, but still has its heart in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in New York, NY
    Current Employee - Human Resources in New York, NY

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Senior Leadership genuinely cares about employees
    Solid benefits package (industry standard plus a few creative perks)
    Willing to take risks to remain competitive
    Provides opportunities to make a difference

    Cons

    The airline industry has tight margins, and salaries reflect that
    Options for significant advancement (director and above) limited to New York, Salt Lake City, and Orlando

    Advice to ManagementAdvice

    Keep celebrating the culture and all of the things we do well, but also be honest in sharing the areas we need to improve to remain competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Pros

    Lots of schedule options and options to trade take vacation and other time off if needed.Lots of opportunities to change departments or move up

    Cons

    A relatively small company trying to grow and compete with larger companies, Dealing with the different changes as they try and figure out what works.

    Recommends
    Positive Outlook
  10.  

    Compensation does not equal work performed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Flexible, Room for growth, Constant change,
    Convenient

    Cons

    Under compensated
    Promotions are not based on skill

  11.  

    exciting but VERY disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Windsor Locks, CT
    Former Employee - Airport Operations Crew Member in Windsor Locks, CT

    I worked at JetBlue part-time (less than a year)

    Pros

    The flight benefits! You get to fly free! So does your children/parents/spouse and a buddy!
    Cool working in the airport and learning about the flight industry!
    Company values!

    Cons

    Very strict rules. It's a airport that is expected.
    Management.

    Advice to ManagementAdvice

    Have faith in your new employees.
    I was hired at JetBlue as an Airport Operations Crew member. I was flown out to Orlando, Florida for about two weeks and passed the training with flying colors! I was told the past few people flunked out of JetBlue University (Training) so they were happy i graduated. However, on day 3/5 of "On the job training" i finally received my employee parking pass. I couldn't find any parking in the employee lot because it was FULL! I wasn't told what to do in a situation like that, so i drove around for a while until i finally parked in the airport garage which wasn't for employees. It caused me to be SIX MINUTES LATE. When i arrived to the check-in station to clock in an employee took my badge in the back to clock in but an assistant manager came out without it & told me he was sending me home... Now i know if you miss a day of training you're basically fired from JetBlue. So the next day i had a meeting with the manager and they came to the conclusion that i had to be let go. I contested the decision with corporate and they upheld the termination because of reliability. I felt like the entire company turned their back on me because i was unintentionally six minutes late. So much money was spent flying me out for training and on those great new uniforms i was given, I never even had the chance to wear them. Great company overall, but the management i encountered there has to be by far the worst.

    Recommends
    Positive Outlook
    No opinion of CEO

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