JetBlue Reviews

Updated March 29, 2015
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3.7
343 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
262 Ratings

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)

Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Getaways Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue part-time (more than 5 years)

    Pros

    Sales incentives; flight benefits; free work trips to destinations to become familiar with products being sold. Coworkers; supervisors;

    Cons

    No sick leave; difficulty taking personal time off; pay is not equal to peers in industry. No ability to promote unless willing to work full time from the center.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great part-time job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Portland, OR
    Former Employee - Airport Operations Crew Member in Portland, OR

    I worked at JetBlue part-time (more than 5 years)

    Pros

    The general manager is hands down the best boss I've ever had. Very close knit group of crew members who frequently hang out together outside of work. Flexible hours and fun work when everything is operating smoothly.

    Cons

    Weather, delays, and cancellations can all add substantial frustration and longer hours to your workday. Currently no option to go full-time in Portland.

    Advice to ManagementAdvice

    Great place to work overall, but different supervisors have different rules and ways of doing things, which is a bit frustrating at times. Would be nice, operationally speaking, if everyone was on the same page.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. JetBlue is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Lead in Salt Lake City, UT
    Current Employee - Customer Solutions Lead in Salt Lake City, UT

    I have been working at JetBlue full-time (more than 5 years)

    Pros

    flight benefits and great co-workers

    Cons

    Previous Experience weighs more than Education. This can be a plus if that's what you bring to the table.

    Advice to ManagementAdvice

    Allow your employees to gain the experience you require by letting them do acting positions, and please don't require prior experience for acting positions because that's the whole reason to Bein an acting role.

    Recommends
    Positive Outlook
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  5. ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent in Salt Lake City, UT
    Former Employee - Agent in Salt Lake City, UT

    I worked at JetBlue

    Pros

    flight benefits
    relatively new company in airline industry

    Cons

    They switch management and now they only care about money and less about what the employees brought to the table and how they help our custoemrs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Flight benefits, health benefits, the people that work here

    Cons

    They don't always have the employee's best interest in mind. Sometimes politics get involved. Certain jobs have a bad work-life balance.

    Advice to ManagementAdvice

    Listen to your employees, they're the reason the company flourishes.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY

    I have been working at JetBlue

    Pros

    Great company with a friendly and outgoing culture.
    Leadership is available and easy to get in touch with. Encourage open discussion and teamwork. Good benefits.

    Cons

    The pay is low. Flexible work arrangements available, but depend on department availability and leadership approval. Headquarters in Long Island City isnt easily accessible

    Recommends
    Positive Outlook
    Approves of CEO
  8. Very fun and upbeat company that share success with their employees or better said (crewmembers)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in San Juan, PR
    Current Employee - Airport Operations Crew Member in San Juan, PR

    I have been working at JetBlue part-time (less than a year)

    Pros

    Constant comunication of companies status, successes, projects with all level employees. Travel benefits rival competing companies, profit sharing, and health benefits in Puerto Rico even for PT employees. Fun environment

    Cons

    Chain of command can be confusing, Positive feedback can be seen with some leadership but is not necesarally the culture.

    Advice to ManagementAdvice

    I believe scheduling is not as efficient as its potential. Follow up on new hires progress is basically non-existent.
    As an experienced manager, there is very few incentive for me to go all in and search for growth. Pay raise differential from lower level to lead and supervisor is not relevant

    Recommends
    Positive Outlook
    Approves of CEO
  9. This is the winning team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at JetBlue full-time (less than a year)

    Pros

    Supportive co-workers, beautiful uniforms, growing by leaps and bounds

    Cons

    Poor work rules, can sometimes feel like slavery

    Advice to ManagementAdvice

    Management is actually really great

    Recommends
    Positive Outlook
    Approves of CEO
  10. Strong Corporate Culture; weak operational implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Operations in Boston, MA
    Current Employee - Ground Operations in Boston, MA

    I have been working at JetBlue full-time (more than a year)

    Pros

    Travel benefits, profit sharing, continued education

    Cons

    Training is weak, seems to breed a "you're replaceable attitude", still trying to find organizational balance

    Advice to ManagementAdvice

    While JetBlue is an ontime airline; working in major cities can be a commuter challange. Shorten intro period; allow for more flexibility in work life balance.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Energetic, compassionate and dedicated company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern
    Former Intern - Intern

    I worked at JetBlue as an intern (less than a year)

    Pros

    The company invested highly in the training of it's employees. The company takes it's core values seriously!

    Cons

    Salary not as competitive as other organizations outside of the airline industry.

    Advice to ManagementAdvice

    Continue to set the culture as one of openness, dedication and caring.

    Recommends
    Neutral Outlook
    Approves of CEO

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