JetBlue

www.jetblue.com
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JetBlue Reviews

Updated March 1, 2015
Updated March 1, 2015
330 Reviews
3.7
330 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
256 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is the winning team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at JetBlue full-time (less than a year)

    Pros

    Supportive co-workers, beautiful uniforms, growing by leaps and bounds

    Cons

    Poor work rules, can sometimes feel like slavery

    Advice to ManagementAdvice

    Management is actually really great

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Energetic, compassionate and dedicated company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern
    Former Intern - Intern

    I worked at JetBlue as an intern (less than a year)

    Pros

    The company invested highly in the training of it's employees. The company takes it's core values seriously!

    Cons

    Salary not as competitive as other organizations outside of the airline industry.

    Advice to ManagementAdvice

    Continue to set the culture as one of openness, dedication and caring.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good culture + great people + new product offerings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Long Island City, NY
    Current Employee - Marketing in Long Island City, NY

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    The crewmembers at JetBlue make the airline and now with new product offerings, it's getting interesting. Flight benefits are great and can take you places you could never believe, but the standby lifestyle is not for everyone.

    Cons

    Depending on positions I'm sure, but work/life balance leans too far towards work. Basic IT resources are horrible. Flight benefits, no matter how much you plan, you'll eventually feel a level of stress and anxiety one never knew existed.

    Advice to ManagementAdvice

    With the rollout of our new product offerings, let's do our best to focus on pleasing our customers and not share holders.

    Recommends
    Positive Outlook
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  5.  

    Great employer and one that looks out for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue part-time (more than 5 years)

    Pros

    Endless opportunities for growth. Great work environment. Employee Benefits are amazing.

    Cons

    Wish the company would open more stations in more cities and Caribbean islands as well as in South America.

    Advice to ManagementAdvice

    Open more job opportunities in the People Department (Recruitment)

    Recommends
    Positive Outlook
  6.  

    Great brand and fantastic people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    The company strives to take care of it's people "Crewmembers" the same as it takes care of it's Customers. Aside from the leaders, the people who work on the front lines of the company really get along and forrm life long relationships with each other. Compared to any other airline I think JetBlue is the best place to work, even on days when it's not perfect.

    Cons

    Over the years the level of bureaucracy of the leaders has stood in the way of getting things done and slowing down progress. Also as the company has matured over the years leaders are less and less living the values, and or really understand what life is like from a front line perspective. It used to be a company where leaders would roll up their sleeves and dig in when needed, but that doesn't happen as much anymore. It has begun to shift from caring about people as much to caring about money.

    Advice to ManagementAdvice

    Stop saying that we all live by the values and that we are egalitarian and live it

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    If your going to work for JetBlue in SLC, good luck getting on any flights.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue part-time (more than a year)

    Pros

    Working from home, ability to trade shifts.

    Cons

    Only 4 flights from SLC and very difficult to get on because so many employees in SLC. Pay is very low for a high stress job. Takes a long time to get a good schedule, plan on working nights and weekends for at least 2-3 years.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    A lot of flair without the passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations in Washington, DC
    Former Employee - Ground Operations in Washington, DC

    I worked at JetBlue part-time (less than a year)

    Pros

    Working in Ground Operations is insanely easy. You work hard for 45 minute bursts, and often have hour or more breaks between flights. Once you get to know your team members, it's very easy to establish a rhythm and the basic tasks become natural.

    Cons

    There is a high turn-over rate. Among the employees that stick around for over a year, there is a heavy sense of entitlement, however that can be expected when much of what happens to an employee is based on his/her seniority with the company. Performance is rarely a relevant factor. The company preaches the values of Safety, Caring, Integrity, Passion, and Fun, and it is clear that the further down the list you go, the importance of each value diminishes.

    Advice to ManagementAdvice

    Don't pay to send a new hire to Florida for a week of classroom training, provide a $600+ complimentary uniform, and have no issue firing probationary employees for being late. The company could save a lot of money to adopt more conventional training programs and less draconian disciplinary measures. However, JetBlue just opened a multimillion dollar training dormitory. Where is that money going to be made back?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Refreshing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jet Blue Crew in Fort Lauderdale, FL
    Former Employee - Jet Blue Crew in Fort Lauderdale, FL

    I worked at JetBlue full-time (more than a year)

    Pros

    Flyers are Customers, not Passengers as coined by other Air Carriers. A CEO that hands out snacks on-board and welcomes Customer input.

    Cons

    Service not available to all cities. I will continue to wait patiently till you return to mine.

    Advice to ManagementAdvice

    Stay true to the tenets on which this company was built. You are the difference in AIR travel, that others should take notice of.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Best airline to work for

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Boston, MA
    Former Employee - Airport Operations Crew Member in Boston, MA

    I worked at JetBlue

    Pros

    Amazing benefits
    great environment
    everyone works really hard and as a team to make sure each customer is able to arrive to their destination.
    Lots of opportunity for overtime

    Cons

    Irops (cxl flights, delays)
    Early and late hours which is difficult if u have a family
    Crazy strict.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Flight Crew Member in Boston, MA
    Former Employee - In Flight Crew Member in Boston, MA

    I worked at JetBlue (more than a year)

    Pros

    The company culture is unbeatable - keep it up! You can't beat the flexible schedule and the flight benefits.

    Cons

    I really don't have any cons!

    Recommends
    Positive Outlook
    Approves of CEO

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