JetBlue Reviews

Updated September 8, 2014
Updated September 8, 2014
288 Reviews
3.7
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
233 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It is an industry for the not faint at heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at JetBlue

    Pros

    Industry leader in a struggling sector

    Cons

    Dynamic industry which has its ups and downs

    Advice to ManagementAdvice

    More involvement/feedback from mid management

    Recommends
    Approves of CEO
  2.  

    dont get an airline job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Aircraft Dispatcher  in  New York, NY
    Current Employee - Aircraft Dispatcher in New York, NY

    I have been working at JetBlue

    Pros

    travel benefits and time off

    Cons

    management, high cost of living in NYC

    Advice to ManagementAdvice

    start running the company like a real airline

    Doesn't Recommend
    No opinion of CEO
  3.  

    JetBlue, Jet out of here !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service  in  Fort Lauderdale, FL
    Former Employee - Customer Service in Fort Lauderdale, FL

    I worked at JetBlue

    Pros

    flight benefits, exiting field of work, it is fun if you can overlook the crazyness and uncetainties of the industry but for sure the unfair politics will bring you down

    Cons

    on your feet all day and not allwed to sit down-leads have their click and they get away with anything and everything-if mgmt likes you then you're on your way but if for some reason they dislike you or anything you do they will find a way to make you look bad- you cannot trust leadership (and I use the term very loosely here) favoritism is the norm at jetblue and to top it all they make it seem like they hold their company's values true but they do not.

    Advice to ManagementAdvice

    be fair, say what you mean and mean what you say.
    get back to the principles that were alive and real when the company started.
    the only caring is for the profit of the company and to hell with the employees.
    you can place mandatory overtime but you fail to let people leave early when it is not busy or have an urgent situation unless if benefits the company's bottom line nad penalize those who do have a life and need to be home to take care of their spouses, children or family members.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Oakland Jet Blue is a terrible place to work unless you are friends with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service  in  Oakland, CA
    Current Employee - Customer Service in Oakland, CA

    I have been working at JetBlue

    Pros

    Need to have a job. Get free airline travel.

    Cons

    Senior management at oakland airport is terrible. They discriminate against anyone who is not a friend or family member of management.

    Advice to ManagementAdvice

    Quit or go somewhere else.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Don't work for jetblue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Ramp  in  Oakland, CA
    Current Employee - Ramp in Oakland, CA

    I have been working at JetBlue

    Pros

    There are no good reasons to work at jetblue in Oakland, California

    Cons

    Management. Poor safety for employees.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
  7.  

    Jetblue
    Jetblue: Good idea but poor planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Long Beach, CA
    Current Employee - Anonymous Employee in Long Beach, CA

    I have been working at JetBlue

    Pros

    Excellent fringe benefits. Ability to go where you want within the company.

    Cons

    Poor company cohesivness. Poor selection of supervisors/managers that have little to no clue how to run the operation.

    Advice to ManagementAdvice

    If they place a high emphasis not just on experience but education when hiring managers it would do them a lot of good. Also they need to learn that putting someone in a management position with little to no experience and expecting them to make everyone happy is not going to happen. They need to hire managers, not go out and find people to fill the role of a manager.

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Great company, no opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst  in  Forest Hills, NY
    Current Employee - Analyst in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Flight benefits and the ease of the commute to the headquarters in Forest Hills. You're reverse commuting so it's never a packed train. Sweet. A distant third is that people like the brand so it's easy to be proud of where you work.

    Cons

    The company is not disciplined and therefore promoted a lot of people early on and has since just stopped promoting. Period. Especially in the non-operational support areas. There is no middle management in many departments and a promotion from coordinator to Director does not seem realistic.

    Advice to ManagementAdvice

    Put the right people in the right jobs and get the wrong people off the bus already. This company has too many people who either don't know what they're doing, don't do it right, or just make their job harder than it really needs to be. Just because it's a young company does not mean we all have to be territorial and stake our claim. In fact, it should be quite the opposite.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Love company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Forest Hills, NY
    Current Employee - Anonymous Employee in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Company culture is great. The Crewmembers here are very honest, understanding, and easy to work with. Company has a lot of entrepreneurial spirit.

    Cons

    JetBlue is a small airline mentality that is slowly shifting towards big airline mentality. This process takes time and some managers & directors do not see the reasons why decisions are made a certain way. Some are quick to jump to conclusions and think negatively without finding out the full picture.

    There is no feedback system in place to suggest improvement points for management. Performance appraisals are only performed downward (managers to staff) and not upward (staff to managers).

    Advice to ManagementAdvice

    Better communicate with Crewmembers internally prior to releasing information to the public.

    Recommends
    Approves of CEO
  10.  

    jetBlue a great place to work and to explore the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Baggage Service Coordinator  in  New York, NY
    Current Employee - Baggage Service Coordinator in New York, NY

    I have been working at JetBlue

    Pros

    the ability to be able to fly whenever you want to and whereever you want to (keeping in mind you are flying standby) anywhere in the jetBlue system and virtually anyhwere in the world on any airline that partners with jetBlue, the work environment is great and the support from management and co-workers is better than any job i've had

    Cons

    The attendance is a little bit strict, the fact that you're going to have to give up your weekends if your seniortiy is not high enough. Working on major holidays, and spending new year's eve at the job. Dealing with Irregular Operations (IROP's as we call them) and dealing with dissatisfied customers.

    Advice to ManagementAdvice

    They're already going a great job, unlike other airlines cutting people they are trying to be different than the rest of the airline industry.

    Recommends
    Approves of CEO
  11.  

    Truly mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Agent. . and Their Was No Feedback Except Negative When and If It Ever Happened.  in  Boston, MA
    Former Employee - Customer Service Agent. . and Their Was No Feedback Except Negative When and If It Ever Happened. in Boston, MA

    I worked at JetBlue

    Pros

    The Benefits! The salary is relatvely better then the rest of the industry.

    Cons

    Unexperience management. The head training liason didnt' even know how to work any of the Microsoft programms. How are you suppose to lead and train ifyou can't make a document.

    Advice to ManagementAdvice

    How about we be on the same page. Don't say one thing to your employees and then a few months down the road say another thing. You lose major intergrity and resepect from your employees when you don't tell the truth .. Six months or a year!?

    No opinion of CEO

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