JetBlue Reviews

Updated August 27, 2015
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414 Employee Reviews

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  1. Lowest wage in the airline industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue full-time

    Pros

    Free travel, great manager, nice coworkers

    Cons

    Lowest wage in the airline industry. One is forced to work a second job which shouldn't happen with an airline. They need permanent full time utility crews to clean the airplane and take out the trash. That shouldn't be everyone's job!


  2. Airport Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best part of employment with this company is of course the flight benefits. You are allowed to fly free from your date of hire.

    Cons

    Scheduling, standing for long hours, hard work with no recognition. At Jetblue you will work harder than any airline and one mistake is like cutting your own throat. No sympathy for employees... And no sick days! They are not afraid to tell you thousands apply everyday you are a dime a dozen!

    Advice to Management

    Don't just air on the side of humanity keep some on the ground for your workers.


  3. reservations

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at JetBlue full-time (Less than a year)

    Pros

    Great benfits and free travel

    Cons

    Stressful training crammed into four weeks no real support

    Advice to Management

    Give more support and care


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cheap company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I have been working at JetBlue part-time (More than a year)

    Pros

    Flight benefits work from home

    Cons

    There systems never worked it said in a couple months it will be fixed been 4 months still doing my job with no tools. Treat the employees like crap so cheap will not give pen and paper in training. Poor way way poor pay for the work. Feels like I am working all alone in space

    Advice to Management

    Be there when your employees work supervisor should work same schedule as their employees. Get better systems do not be so cheap.


  6. Jetblue

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Savannah, GA
    Former Employee - Airport Operations Crew Member in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue (More than a year)

    Pros

    none at all! Find another job to apply too

    Cons

    Training is horrible they starve you to death, your mistreated as an employee, They work you odd hours so you cant use your flight benefits, terrible pay. And they do not follow their core values


  7. Helpful (2)

    JetBlue Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Current Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Cons

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company out. They expect you to work on a computer that is equivalent to dial up speed of the 1990s. This is the worst job I've ever had, with the exception of the flight benefits. JetBlue likes to pretend that they are family friendly and concerned about their employees, but anyone that has worked Customer Service will tell you that is as far from the truth as could be. One absence puts you on probation, so employees are constantly begging other employees to cover their hours for them. JetBlue have zero tolerance for sickness or family emergencies. It is exhausting. If you want flight benefits and don't mind working OT most of the year in a place where the Supervisors treat you like crap, this is the job for you. Jetblue: We treat our customers like gold, and our crew members like crap.

    Advice to Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.


  8. AO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Operations
    Current Employee - Air Operations
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time

    Pros

    They pay me to be there. You too

    Cons

    Leadership has no backbone. Management doesn't care about workers, but a select few

    Advice to Management

    We don't want to be friends on Facebook


  9. Helpful (2)

    great airline, worst team leaders and management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member
    Former Employee - Crew Member
    Doesn't Recommend
    No opinion of CEO

    Pros

    A great airline, safety and customer satisfaction are very important.

    Cons

    the worst management -employee handling you will ever find. Merits are based exclusively on personal friendships, Even if they have an employees claims departments, your claims will never be attended and you will automatically become a problematic worker, Those people are terrified of unions, when they see something with a mind of their own, they;ll succeed in letting you go sooner or later. The worst employees turnover in US recent history, you can verify these facts.

    Advice to Management

    I don't think the founders of the airline or the big shots are aware what their middle management is doing. They hire people with no knowledge of what human relations are. Most of these people were friends of the friends and ex employees and coworkers coming from other airlines. A lot of them were fired from other airlines.


  10. IT in jetBlue has become a department with no advancement and very low morale. No opportunity, poor leadership.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member
    Current Employee - Crew Member
    Doesn't Recommend
    Approves of CEO

    Pros

    It used to be a much better place to work. The coworkers and other non-leadership staff within IT are good to work with and work hard (most managers and staff).

    Cons

    Travel benefits are decent, tough to travel with your family. Health benefits could be better, but aren't bad (I've had worse). IT Leadership has managed to drive morale to very low levels, and make it repeatedly clear they have no appreciation for the staff, nor any intent to help develop the careers of the staff. No promotion and career advancement from within for IT. Talent and hard work is not rewarded within IT. Poor work, poor results and last minute heroism during major system outages is rewarded instead, preventing incentive to do good work the first time. IT Leadership in the past couple of years has hired some inexperienced managers and directors with little technical knowledge and industry or IT experience from various parts of the country to agree to take on work and agree with IT Leaderships directives, staff is paid below market and given no incentive to put in that extra effort. IT Leaderships goals are quantity over quality. No interest in career development or growth, and it looks like the light at the end of the tunnel is outsourcing.

    Advice to Management

    Leadership outside of IT should take a look and see what's obvious to everyone within IT before everyone with talent and good ideas leaves. IT at jetBlue is in a poor state and will not be able to sustain the growth and direction jetBlue wants to go in its second decade. Promote from within and stop looking around the country for yes men to put in management positions.


  11. JetBlue, Jet out of here !!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Fort Lauderdale, FL
    Former Employee - Customer Service in Fort Lauderdale, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    flight benefits, exiting field of work, it is fun if you can overlook the crazyness and uncetainties of the industry but for sure the unfair politics will bring you down

    Cons

    on your feet all day and not allwed to sit down-leads have their click and they get away with anything and everything-if mgmt likes you then you're on your way but if for some reason they dislike you or anything you do they will find a way to make you look bad- you cannot trust leadership (and I use the term very loosely here) favoritism is the norm at jetblue and to top it all they make it seem like they hold their company's values true but they do not.

    Advice to Management

    be fair, say what you mean and mean what you say. get back to the principles that were alive and real when the company started. the only caring is for the profit of the company and to hell with the employees. you can place mandatory overtime but you fail to let people leave early when it is not busy or have an urgent situation unless if benefits the company's bottom line nad penalize those who do have a life and need to be home to take care of their spouses, children or family members.



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