JetBlue Reviews

Updated August 26, 2014
Updated August 26, 2014
280 Reviews

3.6
280 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
226 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Fun job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Jamaica, NY
    Current Employee - Flight Attendant in Jamaica, NY

    I have been working at JetBlue full-time for more than a year

    Pros

    Fun job, some people there are great.

    Cons

    No union so be careful

    Recommends
    Disapproves of CEO
  2. 1 person found this helpful  

    Great people, great company, truly lives out the values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator
    Former Employee - Marketing Coordinator

    I worked at JetBlue full-time for more than a year

    Pros

    great people, great pay, flight benefits

    Cons

    pay could be a little higher, no holidays off

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great fun place to work at!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Pros

    Flight Benefits! Opportunity to work from home. Good balance of fun activities as well as work.

    Cons

    Not very easy to advance.

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  5. 2 people found this helpful  

    Great overall culture, poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at JetBlue full-time for more than 8 years

    Pros

    The front line and supervisors are amazing people, really a fun family to be a part of

    Cons

    The managers and directors are all former front line agents, and few have experience working somewhere other than JetBlue, and as a result have low leadership skills, no creativity or innovation. There is lots of backbiting behind closed doors, and public rah rah cheers, but it gets old. If you have a college degree, it is almost frowned upon as most of the leadership qualifications are "I have worked at JetBlue's call center as a res agent or supervisor for x years".

    Advice to ManagementAdvice

    Look more favorably on education and experience outside of JetBlue. This is really a problem outside of LSC.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Amazing company to work for! Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing and Systems Operations
    Current Employee - Marketing and Systems Operations

    I have been working at JetBlue part-time for more than a year

    Pros

    JetBlue has an amazing culture and truly lives by its 5 core values of Safety Caring Integrity Passion and Fun! I always felt like the company valued my work. Very rarely did I have a bad day at work. Lots of upward career opportunities once you get in!

    Cons

    Because JetBlue is a smaller primarily domestic carrier, if you're interested in International work, it may not be the place for you.

    Advice to ManagementAdvice

    Continue to focus on your core values, Whenever anyone asks me what I think about working for JetBlue, I always emphasize how much importance was placed on the values and what a difference that made. My current airline has a similar value system, but it is not emphasized or believed in the way it was at JetBlue and that makes a huge difference. Most people could not even name our 4 corner stones.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Very Organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Fort Lauderdale, FL
    Current Employee - Flight Attendant in Fort Lauderdale, FL

    I have been working at JetBlue full-time for less than a year

    Pros

    They pay for your first set of luggage and uniform

    Cons

    Wait time after interview to hear back

    Advice to ManagementAdvice

    Provide answer to candidate sooner than one week perhaps on the spot

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    The most horrible company Ive ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at JetBlue part-time for less than a year

    Pros

    Weekly Pay... and that's it.

    Cons

    Terrible management and supervision, terrible training. Terrible hours. They want you to be on top of everything but they aren't on top of everything themselves.

    Advice to ManagementAdvice

    How about about take some responsibility for your mistakes, don't overwork your employees, don't break rules when its convenient for you. Oh and make sure you train new employees on what they will actually be doing. Worst management ever.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company but still working out the kinks internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at JetBlue full-time for more than a year

    Pros

    Great brand name, flight benefits, culture is great, NY office is awesome

    Cons

    Depending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

    Advice to ManagementAdvice

    The support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

    Positive Outlook
    Approves of CEO
  10.  

    very supportive team, flexible and awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue part-time

    Pros

    great flight benefits, flexible schedules, and great people

    Cons

    not a very high salary, but constant opportunities to advance within the company

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    This company has changed dramatically........I have been with JetBlue for over 11 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew Member
    Current Employee - In Flight Crew Member

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Their Care Team is amazing, wonderful people who are very supportive when you need it. You don't see that very often at big companies.

    Cons

    The REALLY don't care about their Inflight Department, period. Everything is a struggle and if you are on reserve, it can be really tough.

    Advice to ManagementAdvice

    Be the way you used to be.....treat your employees with dignity and respect and in turn you will get better performance from them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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