JetBlue Reviews

Updated April 22, 2015
353 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at JetBlue full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    flight befits are great, people i work with are great

    Cons

    wroking long days with delays and screaming customers

  2. Helpful (1)

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture! Value based company.

    Cons

    Shfts are based on seniority. But you can trade shifts to add flexibility

  3. Helpful (1)

    Ground operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations in New York, NY
    Former Employee - Ground Operations in New York, NY

    I worked at JetBlue full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Travel benefits are amazing. Schedule extremely flexible.

    Cons

    Treatment of employees once they get hurt on the job is horrendous. Used they flexibility againt me. and left me with a permanent injury to my back and terminated my employment. Only abides by the own rules when convinient and also poor management in key bluecities hides most problems that the company has at stations at the expense of the employees.

    Advice to Management

    Stick to your values. These are meant for costumers and employees alike. Care for your employees especially when they are dealing with injuries and hardship. Also audit your own stations and a unexpected time. You will see what really goes on that's not written on the reports send to corporate

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Interesting...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    travel benefits were really great

    Cons

    always being on reserve got tiring

  6. Great Culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    flight benefits, work at home, weekly pay, culture, brand, people

    Cons

    low pay, point system, shift bid

  7. Helpful (2)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The benefits, matching 401k, flight benefits, people you work with

    Cons

    New leadership is changing, unions are starting to invade the company, worried about losing CEO founder

    Advice to Management

    Don't lose sight of your most important assets, the people. Consultants are not always the answer, they have a place in businesses but should not assume they are smarter than the people running the business.

  8. Stay away from this company!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Jamaica, NY
    Former Employee - Customer Service Agent in Jamaica, NY

    I worked at JetBlue full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flight benefits, flexibility (if u bargain and pay the right people), lifetime friends, stock options, hotel and other travel deals.

    Cons

    HORRIBLE HORRIBLE HORRIBLE leadership!!!!!!!!!!! Most of the supervisors at JFK are former Regular crewmembers who are on a power trip making their own rules and treating other crewmembers like crap because they can! They perform absolutely no coaching and are the laziest people on the face of this earth! Leadership puts you so down that you literally feel like you are a useless turd on the middle of the road! They give you absolutely NO sympathy or any type of help during family emergency's that are even proven with notes from hospitals ect. After the 6 year mark, you are On high watch so that they can get rid of you and hire a part time employee for much less than what they were paying you! The people that run this airline are children! What kind of airline delays flights for 6 hours and then canceled live at 3am only for the customer service agents to get the angry wrath of people while the supervisors relax in their offices???? Unbelievable! Discusting company, they will not make it far!!! A warning to all that want to apply, DONT PUNISH YOURSELF! WALK AWAY FOR THE SAKE OF YOUR SANITY AND SELF ESTEEM!!! A supermarket bagger is better than working for this place!

    Advice to Management

    Practice the values that you teach everybody during your occult style orientation! Bring back the Company that used to be, quit being so cheap, learn how to run an airline that isn't based off of marketing and base it off actual Customer service! Also, quit getting rid of good employees that actually made money and worked hard for your airline instead of throwing them out!

  9. Helpful (1)

    Definitely a family, not just a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Flight Crew in Boston, MA
    Former Employee - In Flight Crew in Boston, MA

    I worked at JetBlue full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free air travel. Part of a family. Excellent culture.

    Cons

    Terrible pay. Not understanding when family matters arise. Management is horribly inexperienced.

    Advice to Management

    Don't hire baby blue's for inflight management.

  10. Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Orlando, FL
    Former Employee - Sales in Orlando, FL

    I worked at JetBlue full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved the family feel and emphasis on core values.

    Cons

    Pay rate (but that is just being greedy)

    Advice to Management

    Make sure you monitor the dollars spent. There was plenty of waste.

  11. Helpful (1)

    It's a family not just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Support in Salt Lake City, UT
    Former Employee - Crew Support in Salt Lake City, UT

    I worked at JetBlue full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    JetBlue is a family. You have fun with your coworkers. Reservations is open 24/7 and that means crazy hours to fit your crazy life. If you live in Utah you can work from home after training. There are plenty of departments to move around in and keep you interested.

    Cons

    Reservations schedules change every four months. You could love your shift and then have to change your while life. It takes forever to get seniority. It's also very easy to get points but difficult to get rid of them so beware.

    Advice to Management

    Make it a little easier to get rid of points. I left the company I loved because of a few late starts and some family emergencies.

Work at JetBlue? Share Your Experiences

JetBlue

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.