JetBlue Reviews

Updated April 9, 2015
34 reviews filtered by
  • Salt Lake City, UT
  • Any Job Title
3.8
34 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
24 Ratings

34 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Crewmember

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For me practically everything is awesome!

    Cons

    The Shifts... even though they have a great system to organize the shifts, I wish we could just pick our desired shift beginning on your hire date

  2. JetBlue is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Lead in Salt Lake City, UT
    Current Employee - Customer Solutions Lead in Salt Lake City, UT

    I have been working at JetBlue full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    flight benefits and great co-workers

    Cons

    Previous Experience weighs more than Education. This can be a plus if that's what you bring to the table.

    Advice to Management

    Allow your employees to gain the experience you require by letting them do acting positions, and please don't require prior experience for acting positions because that's the whole reason to Bein an acting role.

  3. ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent in Salt Lake City, UT
    Former Employee - Agent in Salt Lake City, UT

    I worked at JetBlue

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    flight benefits
    relatively new company in airline industry

    Cons

    They switch management and now they only care about money and less about what the employees brought to the table and how they help our custoemrs.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    If your going to work for JetBlue in SLC, good luck getting on any flights.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue part-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home, ability to trade shifts.

    Cons

    Only 4 flights from SLC and very difficult to get on because so many employees in SLC. Pay is very low for a high stress job. Takes a long time to get a good schedule, plan on working nights and weekends for at least 2-3 years.

  6. I don't recommend it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent in Salt Lake City, UT
    Former Employee - Reservation Agent in Salt Lake City, UT

    I worked at JetBlue

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home!
    Paid once a week!

    Cons

    Lack of respect
    Lack of humanity
    Zero tolerance
    Loss of self due to nearly scripted conversation

    Advice to Management

    The guys manning the phones are the people you need to respect, help, appreciate, and try everything in your power to keep! Terrible TERRIBLE management!!

  7. Helpful (1)

    I love JetBlue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    JetBlue is a great place to work. Training is in a group of about 30 people and by the end of the month long training I felt like they were all family. Working from home is nice too as I work in reservations. and the free flights make it all worth it.

    Cons

    The starting pay kinda sucks and people can be rude sometimes as is true for any call center environment.

    Advice to Management

    I get way too many emails so I feel like I'm working all day just to sort through them all even after my shift. Chill out with the emails ;)

  8. Helpful (1)

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of schedule options and options to trade take vacation and other time off if needed.Lots of opportunities to change departments or move up

    Cons

    A relatively small company trying to grow and compete with larger companies, Dealing with the different changes as they try and figure out what works.

  9. Mostly pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at JetBlue part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stand by free flights. Work at home

    Cons

    Stand by. Sometimes miss flight

    Advice to Management

    N/A

  10. Helpful (1)

    I loved my time with this company. I will be forever grateful for what I learned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at JetBlue part-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from home was a dream come true

    Cons

    It is very difficult to promote.

    Advice to Management

    Believe in your employees' capabilities instead of looking for their mistakes

  11. Great Company with a Fun Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Salt Lake City, UT
    Current Employee - Supervisor in Salt Lake City, UT

    I have been working at JetBlue full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Personal Time off is very generous, work-life balance is great with many flexible options, some employees telecommute and it's an option for many. Executive leadership is very responsive.

    Cons

    A bit behind the times with some technology that would be helpful on the employee front, money appears to be spent on the customer experience rather than tools that make working there easier. Interesting internal mobility procedures can make it very difficult to move around if you do not work in a department that can be without you for an (often unspecified) period of time to "act" in a role.

Work at JetBlue? Share Your Experiences

JetBlue

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.