Jewelry Television Reviews

Updated August 28, 2015
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3.0
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Jewelry Television President and CEO Tim Matthews
Tim Matthews
41 Ratings

Pros
  • friendly co workers, nice campus (in 2 reviews)

  • It is an active, ever-changing fun place to work (in 2 reviews)

Cons
  • After 2008, the upper management looks at you like the crap on the bottom of their shoes, if they bother to look at you at all (in 7 reviews)

  • No clear direction for the call center (in 5 reviews)

More Pros and Cons

69 Employee Reviews

Sort: Popular Rating Date
  1. Call center supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Knoxville, TN
    Current Employee - Sales Supervisor in Knoxville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Jewelry Television full-time (More than a year)

    Pros

    Good company to work for Love the people that I work with the jewelry industry has something new to learn everyday

    Cons

    With the experience that I have I expected the pay would be better especially for the shift that i am on

    Advice to Management

    Make sure you are giving a fair wage especially for those that have a lot of experience. Be present to the agents instead of hiding behind a desk


  2. The call center is a fun place to work, but low salaries, and not many advancement opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Knoxville, TN
    Current Employee - Sales Supervisor in Knoxville, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Jewelry Television full-time (More than a year)

    Pros

    Fun, laid back environment, everyone seems to get along, pretty easy

    Cons

    Outdated technology, not very flexible with scheduling, you have to have to work weekends and holidays, doesn't pay very well.


  3. Work At Home Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Customer Service Agent in Knoxville, TN
    Former Employee - Work At Home Customer Service Agent in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Jewelry Television part-time (More than a year)

    Pros

    Got to work from home for an honest company. The employee discount on their products was fantastic.

    Cons

    Often scheduled for both Friday and Saturday nights. Periodically received harassing phone calls and texts when they were hurting for people to log-in and work. You are required to attempt an upsale on each phone call, which you are given a small commision on. Sometimes they had decent products to offer that made it easy and successful, but often the upsell options were pathetic.

    Advice to Management

    Don't schedule WAH agents both Friday and Saturday nights on a regular basis. If you're losing money because you didn't schedule enough people to work, offer the WAH agents a bonus for signing in instead of rudely harassing them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Assistant in Knoxville, TN
    Former Employee - Production Assistant in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jewelry Television full-time (More than 3 years)

    Pros

    Paid time off Made really close friends

    Cons

    Dead end job Over worked and under paid Biased views Unfair raises Great health care coverage

    Advice to Management

    The production department is seriously under appreciated. While the rest of the company seem to be very happy, almost everyone in this department is over worked, under paid, as well as under appreciated.

    Jewelry Television Response

    Aug 26, 2015 – Talent Aquistion Team

    We continue to work to create a career path in each department so that all employees feel there is room for growth whether the employee is working their way through college, the first job right out ... More


  6. Call Center

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jewelry Television full-time

    Pros

    I work with some amazing people I find that I am able to speak to upper management with ease and feel that I am part of the organization.

    Cons

    The only negative thing I feel is that some of the call center employees are underpaid. I feel that if the pay was higher we would not lose the better agents that work in the call center.


  7. Helpful (4)

    Too many chiefs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Former Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jewelry Television full-time (More than 8 years)

    Pros

    The people! The management doesn't care about their employees!

    Cons

    It used to be a great company but changed a lot due to the recession in 2008/2009.

    Advice to Management

    Get new upper management! Start with getting rid of two-faced Tolly!


  8. Helpful (1)

    Rampant nepotism!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant
    Former Employee - Merchandising Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jewelry Television full-time (More than 8 years)

    Pros

    Employees are some of the best people!

    Cons

    Management is dishonest and favoritism is blatant. Nepotism is the norm and unless your know someone or are related to someone in management you will go nowhere in this company. Management treats their employees like second class citizens and criminals. Ever since Matthews took over for Bill, Bob and Jerry this company is one of the worst places to work. Morale is in the toilet and the higher ups don't care. You are just a number and wholly expendable.

    Advice to Management

    Get rid of Mathews and his cronies!

    Jewelry Television Response

    Aug 26, 2015 – Talent Aquistion Team

    We appreciate your candid feedback and want you to know we strive to have a Great Place to Work for each and every employee. Our employees are our most valuable resource and we take pride in ... More


  9. Helpful (1)

    Not Good!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jewelry Television part-time

    Pros

    Loved the job. Getting to talk with and help people is great. You're helping them with something that makes them happy to begin with. Great feeling!

    Cons

    I had a miscarriage and tried to go back to work. I was told that because of previous employment that I wasn't available for rehire! I DIDN'T PLAN TO HAVE A MISCARRIAGE! I felt that I was treated VERY poorly in this situation!

    Advice to Management

    Please be aware of the reasons that someone has to leave before making such a decision. This could very easily look like unfair treatment to others. i didn't push it, but that doesn't mean someone else won't!


  10. Helpful (2)

    Cult; Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Jewelry Television full-time

    Pros

    Used to be ok. Vacation.

    Cons

    Bad, poor, dishonest management. Nepotism.


  11. Good People but somewhat dysfunctional with low pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Supervisor in Wartburg, TN
    Current Employee - Sales and Service Supervisor in Wartburg, TN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Jewelry Television full-time (Less than a year)

    Pros

    It's a decent work atmosphere due to the collection of good people. It felt like a family atmosphere within the call center.

    Cons

    Low pay for the hours you work as an hourly. Constant bad communication within departments.

    Advice to Management

    Be willing to pay more to employees to increase retention.



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