Jewelry Television

  www.jtv.com
  www.jtv.com

Jewelry Television Reviews

Updated December 17, 2014
Updated December 17, 2014
55 Reviews
2.9
55 Reviews
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Jewelry Television President and CEO Tim Matthews
Tim Matthews
37 Ratings

Review Highlights

Pros
  • The employee discount we receive on jewelry purchases that we make (in 5 reviews)

  • If they can resume the tremendous growth of the past few years, they will once again be a great company for which to work (in 3 reviews)


Cons
  • Only upper management can skip the check points (in 7 reviews)

  • No clear direction for the call center (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to learn the good and bad of the business world, but no reason to stick around for too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at Jewelry Television

    Pros

    Close, mostly friendly call center community despite not-so-small size.

    Cons

    Mid-high turnover in management, so lower level employees are usually more helpful than those paid to help new hires. Had recently moved to a "point" system for time off. Max 2 points allowed, 1 point acquired per scheduled shift missed for ANY reason. I was let go after a diabetic coma caused me to miss too much time. Obviously, I had little interaction with upper management, but it seems that nepotism is the only motivator for them to care about certain employees.

    Advice to ManagementAdvice

    From what I've heard, your company has been a great place to work in the past, when everybody was treated like part of "the family." I'm aware of the company's somewhat recent growth, but don't forget that even your new hires are people, too.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great if you don't wanna move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 10 years)

    Pros

    Third Shift management is getting their act together.
    Upsell bonus is a plus
    The ability to talk to different people around the United States.

    Cons

    No communication between departments.
    No clear direction for the call center.
    Limited mobility.
    Their is a possibility that if you do manage to get promotion you'll make less then as a Sales Operator.
    A long term corporate habit of making decisions without thinking them through.
    A sev

    Advice to ManagementAdvice

    You know those business management books located in the call center. Read them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Fun, Laid Back Call Center Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Sales Representative in Knoxville, TN
    Current Employee - Phone Sales Representative in Knoxville, TN

    I have been working at Jewelry Television full-time (less than an year)

    Pros

    - Extensive Inventory: literally thousands of products in varying degrees of quality
    - People: plenty of people from management to agents willing to assist a newbie
    - Environment: low stress, laid back
    - Sales Cycle: instantaneous
    - Management: mostly friendly & helpful
    - Benefits: medical/dental/life/supplemental/vision available to FT employees quickly (excellent package!), on-site campus perks, & amazing product discounts.
    - Flexibility: new scheduling system puts the employees in the drivers' seats and circumnavigates the middle man manager (phenomenal!)

    Cons

    Obviously, I'm a new call center sales agent and while I've heard grumblings amongst long time employees I've got to honestly say that JTV is doing phenomenally well by engaging even the newest call center agents, like myself, and offer us a great work place. Unless you work in a place called "heaven", there will always be aspects that don't sit right with some but you make it what you want it to be.

    *Sales commissions addressed below in advice.

    Advice to ManagementAdvice

    Advancement Opportunities: more please!
    Sales Bonuses: incentive program structured for the hunter sales mentality reps so that a percentage of net sales can be made available by meeting or exceeding transparent sales goals on a monthly, quarterly, semi-annual, and/or annual basis.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great place with some nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Knoxville, TN
    Former Employee - Supervisor in Knoxville, TN

    I worked at Jewelry Television full-time (more than 3 years)

    Pros

    There are some nice people here, and it's an interesting company. Always something new to learn. Things can change fast in some areas, so never a dull moment.

    Cons

    Managment always has too many things to focus on, and can't always decide which is most important with the resources available. Makes it difficult to get things accomplished sometimes.

    Advice to ManagementAdvice

    Quality control. And there are too many cooks in the kitchen. Also, focus on what you're best at- not home decor.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Not a typical IT shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Knoxville, TN
    Former Employee - Software Engineer in Knoxville, TN

    I worked at Jewelry Television full-time (more than 3 years)

    Pros

    The company allows for a good quality of life by not requiring too many hours per day. The work isn't too difficult and they use Scrum to try and manage the projects mostly eliminating the death march.

    Cons

    IT personnel are required to be on call day and night and protect JTV systems and customer data but are still not trusted enough to skip the security check points. Only upper management can skip the check points. Pay raises are few and far between except for a select few individuals.

    Advice to ManagementAdvice

    Start treating the IT personnel like they are trusted since they are being entrusted with system security.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    good part-time job but definitely not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN

    I have been working at Jewelry Television part-time (less than an year)

    Pros

    flexible schedules and fun place to work. good place to meet interesting people while gaining experience in phone sales. Easy job to make extra money in hard economic times.

    Cons

    the place is fulll of inexperienced managers and supervisors who like to wield the limited power they've been given on working stiffs who are just trying to make a few extra bucks to pay bills.

    Advice to ManagementAdvice

    promote more seasoned professionals into management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Knoxville, TN
    Current Employee - Manager in Knoxville, TN

    I have been working at Jewelry Television full-time (more than an year)

    Pros

    Financially stable
    Honest attempt to retain top talent
    Trying to become more proactive

    Cons

    Can be unorganized at times
    They slide back into old ways of conducting business

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Stuck in the old ways of doing business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Knoxville, TN
    Current Employee - Web Developer in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 3 years)

    Pros

    Relaxed environment, occasional opportunity to innovate.

    Cons

    The company is stuck in their old ways of doing business and management's only focus is the bottom line.

    Advice to ManagementAdvice

    Be an innovator and not a "fast follower" of the competition.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Decent place if you're trying to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jewelry Television full-time

    Pros

    It was a good stepping stone.

    Cons

    Depends who your boss is. Sincerity would be amazing. It's hard to know who to trust in this company.

    Advice to ManagementAdvice

    Appreciate the people who work for you. Pay them better, because you should have no problem doing so.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Management Incompetent, Stress of Jobs Too Much To Hangle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Knoxville, TN
    Current Employee - Senior Analyst in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 5 years)

    Pros

    Consistent Work Schedule, Friendly co-workers, Great Team Work Experience

    Cons

    Inadequate pay, management gives harsh reviews and low annual pay raises (3% pay raise if you far exceed their expectations and those are usually rewarded to relatives of upper management, extreme nepotism (jobs will not be posted internally but relatives of upper management or legal will receive a job with little to no job knowledge), HR does not look out for employees, extreme stress from micromanaging Management

    Advice to ManagementAdvice

    Reorganize the entire middle to executive management personnel, promote from within and give the current staff room to advance, cut down on nepotism, replace the managers and directors in HR, Consumer Protection, Customer Care, Returns, Shipping, etc with individuals that have actual job knowledge and have no relations to founders or executive management, hire supervisors in Customer Care that can write emails the use proper English. Get it together and fix the problems that have longed plagued the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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