Jewelry Television

www.jtv.com
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Jewelry Television Reviews

Updated February 22, 2015
Updated February 22, 2015
57 Reviews
2.8
57 Reviews
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Jewelry Television President and CEO Tim Matthews
Tim Matthews
38 Ratings

Review Highlights

Pros
  • The employee discount we receive on jewelry purchases that we make (in 5 reviews)

  • If they can resume the tremendous growth of the past few years, they will once again be a great company for which to work (in 3 reviews)


Cons
  • Only upper management can skip the check points (in 7 reviews)

  • No clear direction for the call center (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to learn the good and bad of the business world, but no reason to stick around for too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at Jewelry Television

    Pros

    Close, mostly friendly call center community despite not-so-small size.

    Cons

    Mid-high turnover in management, so lower level employees are usually more helpful than those paid to help new hires. Had recently moved to a "point" system for time off. Max 2 points allowed, 1 point acquired per scheduled shift missed for ANY reason. I was let go after a diabetic coma caused me to miss too much time. Obviously, I had little interaction with upper management, but it seems that nepotism is the only motivator for them to care about certain employees.

    Advice to ManagementAdvice

    From what I've heard, your company has been a great place to work in the past, when everybody was treated like part of "the family." I'm aware of the company's somewhat recent growth, but don't forget that even your new hires are people, too.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Poorly Managed Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Knoxville, TN
    Current Employee - Supervisor in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 10 years)

    Pros

    Flexible schedule, paid time off, lots of great people work within company.

    Cons

    Disconnected upper management team with very little retail experience and inability to lead, mentor and inspire employees. HR department is virtually non existent and offers no follow through on key business and employee needs.

    Advice to ManagementAdvice

    Lose the arrogance and superiority complex and focus on actually running the company and setting it up for long term success. Gain a better understanding of what various employees/departments do and have a genuine respect and appreciation for the contribution of others. Start holding yourself accountable and accept responsibility for your own actions and results. Learn to lead by example rather than by deception, blame shifting and intimidation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Inbound Call Center Cattle Call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Agent in Knoxville, TN
    Former Employee - Telephone Agent in Knoxville, TN

    I worked at Jewelry Television full-time (less than a year)

    Pros

    Co-workers (non-management), easy script, employee discount, health insurance, onsite fitness facility, convenient location, paid weekly

    Cons

    Most of the direct contact, call center managers could care less about the team they supposedly are to lead. The interview process shouldn't even waste management's time because they will accept ANYONE whether or not they have a clear speaking voice or not. The training was a cattle call and only covered HALF of what was needed to effectively do a good job. FREEZING climate with MANY employees layered in blankets...seriously. No flexibility on behalf of management to switch shifts.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Great if you don't wanna move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 10 years)

    Pros

    Third Shift management is getting their act together.
    Upsell bonus is a plus
    The ability to talk to different people around the United States.

    Cons

    No communication between departments.
    No clear direction for the call center.
    Limited mobility.
    Their is a possibility that if you do manage to get promotion you'll make less then as a Sales Operator.
    A long term corporate habit of making decisions without thinking them through.
    A sev

    Advice to ManagementAdvice

    You know those business management books located in the call center. Read them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Fun, Laid Back Call Center Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Sales Representative in Knoxville, TN
    Current Employee - Phone Sales Representative in Knoxville, TN

    I have been working at Jewelry Television full-time (less than a year)

    Pros

    - Extensive Inventory: literally thousands of products in varying degrees of quality
    - People: plenty of people from management to agents willing to assist a newbie
    - Environment: low stress, laid back
    - Sales Cycle: instantaneous
    - Management: mostly friendly & helpful
    - Benefits: medical/dental/life/supplemental/vision available to FT employees quickly (excellent package!), on-site campus perks, & amazing product discounts.
    - Flexibility: new scheduling system puts the employees in the drivers' seats and circumnavigates the middle man manager (phenomenal!)

    Cons

    Obviously, I'm a new call center sales agent and while I've heard grumblings amongst long time employees I've got to honestly say that JTV is doing phenomenally well by engaging even the newest call center agents, like myself, and offer us a great work place. Unless you work in a place called "heaven", there will always be aspects that don't sit right with some but you make it what you want it to be.

    *Sales commissions addressed below in advice.

    Advice to ManagementAdvice

    Advancement Opportunities: more please!
    Sales Bonuses: incentive program structured for the hunter sales mentality reps so that a percentage of net sales can be made available by meeting or exceeding transparent sales goals on a monthly, quarterly, semi-annual, and/or annual basis.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great place with some nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Knoxville, TN
    Former Employee - Supervisor in Knoxville, TN

    I worked at Jewelry Television full-time (more than 3 years)

    Pros

    There are some nice people here, and it's an interesting company. Always something new to learn. Things can change fast in some areas, so never a dull moment.

    Cons

    Managment always has too many things to focus on, and can't always decide which is most important with the resources available. Makes it difficult to get things accomplished sometimes.

    Advice to ManagementAdvice

    Quality control. And there are too many cooks in the kitchen. Also, focus on what you're best at- not home decor.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not a typical IT shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Knoxville, TN
    Former Employee - Software Engineer in Knoxville, TN

    I worked at Jewelry Television full-time (more than 3 years)

    Pros

    The company allows for a good quality of life by not requiring too many hours per day. The work isn't too difficult and they use Scrum to try and manage the projects mostly eliminating the death march.

    Cons

    IT personnel are required to be on call day and night and protect JTV systems and customer data but are still not trusted enough to skip the security check points. Only upper management can skip the check points. Pay raises are few and far between except for a select few individuals.

    Advice to ManagementAdvice

    Start treating the IT personnel like they are trusted since they are being entrusted with system security.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    good part-time job but definitely not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN

    I have been working at Jewelry Television part-time (less than a year)

    Pros

    flexible schedules and fun place to work. good place to meet interesting people while gaining experience in phone sales. Easy job to make extra money in hard economic times.

    Cons

    the place is fulll of inexperienced managers and supervisors who like to wield the limited power they've been given on working stiffs who are just trying to make a few extra bucks to pay bills.

    Advice to ManagementAdvice

    promote more seasoned professionals into management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Knoxville, TN
    Current Employee - Manager in Knoxville, TN

    I have been working at Jewelry Television full-time (more than a year)

    Pros

    Financially stable
    Honest attempt to retain top talent
    Trying to become more proactive

    Cons

    Can be unorganized at times
    They slide back into old ways of conducting business

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Stuck in the old ways of doing business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Knoxville, TN
    Current Employee - Web Developer in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 3 years)

    Pros

    Relaxed environment, occasional opportunity to innovate.

    Cons

    The company is stuck in their old ways of doing business and management's only focus is the bottom line.

    Advice to ManagementAdvice

    Be an innovator and not a "fast follower" of the competition.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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