Jewelry Television Reviews

Updated September 1, 2014
Updated September 1, 2014
52 Reviews
2.8
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jewelry Television President and CEO Tim Matthews
Tim Matthews
36 Ratings

Review Highlights

Pros
  • The employee discount we receive on jewelry purchases that we make (in 5 reviews)

  • If they can resume the tremendous growth of the past few years, they will once again be a great company for which to work (in 3 reviews)


Cons
  • Only upper management can skip the check points (in 7 reviews)

  • HORRIBLE TO OPERATIONS AND CALL CENTER EMPLOYEES (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place with some nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Knoxville, TN
    Former Employee - Supervisor in Knoxville, TN

    I worked at Jewelry Television full-time (more than 3 years)

    Pros

    There are some nice people here, and it's an interesting company. Always something new to learn. Things can change fast in some areas, so never a dull moment.

    Cons

    Managment always has too many things to focus on, and can't always decide which is most important with the resources available. Makes it difficult to get things accomplished sometimes.

    Advice to ManagementAdvice

    Quality control. And there are too many cooks in the kitchen. Also, focus on what you're best at- not home decor.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Not a typical IT shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Knoxville, TN
    Former Employee - Software Engineer in Knoxville, TN

    I worked at Jewelry Television full-time (more than 3 years)

    Pros

    The company allows for a good quality of life by not requiring too many hours per day. The work isn't too difficult and they use Scrum to try and manage the projects mostly eliminating the death march.

    Cons

    IT personnel are required to be on call day and night and protect JTV systems and customer data but are still not trusted enough to skip the security check points. Only upper management can skip the check points. Pay raises are few and far between except for a select few individuals.

    Advice to ManagementAdvice

    Start treating the IT personnel like they are trusted since they are being entrusted with system security.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    good part-time job but definitely not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN

    I have been working at Jewelry Television part-time (less than an year)

    Pros

    flexible schedules and fun place to work. good place to meet interesting people while gaining experience in phone sales. Easy job to make extra money in hard economic times.

    Cons

    the place is fulll of inexperienced managers and supervisors who like to wield the limited power they've been given on working stiffs who are just trying to make a few extra bucks to pay bills.

    Advice to ManagementAdvice

    promote more seasoned professionals into management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Knoxville, TN
    Current Employee - Manager in Knoxville, TN

    I have been working at Jewelry Television full-time (more than an year)

    Pros

    Financially stable
    Honest attempt to retain top talent
    Trying to become more proactive

    Cons

    Can be unorganized at times
    They slide back into old ways of conducting business

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Stuck in the old ways of doing business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Knoxville, TN
    Current Employee - Web Developer in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 3 years)

    Pros

    Relaxed environment, occasional opportunity to innovate.

    Cons

    The company is stuck in their old ways of doing business and management's only focus is the bottom line.

    Advice to ManagementAdvice

    Be an innovator and not a "fast follower" of the competition.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Decent place if you're trying to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jewelry Television full-time

    Pros

    It was a good stepping stone.

    Cons

    Depends who your boss is. Sincerity would be amazing. It's hard to know who to trust in this company.

    Advice to ManagementAdvice

    Appreciate the people who work for you. Pay them better, because you should have no problem doing so.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Management Incompetent, Stress of Jobs Too Much To Hangle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Knoxville, TN
    Current Employee - Senior Analyst in Knoxville, TN

    I have been working at Jewelry Television full-time (more than 5 years)

    Pros

    Consistent Work Schedule, Friendly co-workers, Great Team Work Experience

    Cons

    Inadequate pay, management gives harsh reviews and low annual pay raises (3% pay raise if you far exceed their expectations and those are usually rewarded to relatives of upper management, extreme nepotism (jobs will not be posted internally but relatives of upper management or legal will receive a job with little to no job knowledge), HR does not look out for employees, extreme stress from micromanaging Management

    Advice to ManagementAdvice

    Reorganize the entire middle to executive management personnel, promote from within and give the current staff room to advance, cut down on nepotism, replace the managers and directors in HR, Consumer Protection, Customer Care, Returns, Shipping, etc with individuals that have actual job knowledge and have no relations to founders or executive management, hire supervisors in Customer Care that can write emails the use proper English. Get it together and fix the problems that have longed plagued the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Near constant stress exasperated by stressed and disrespected middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at Jewelry Television full-time

    Pros

    Discounts on merchandise, high turnovers mean room for advancement.

    Cons

    Constant surveillance, feels more like a prison than a workplace, hostile and rude talent goes unchecked by management, complete distrust from the top down, harsh penalties for legitiment use of sick leave, reviews are cruel and intended to scare employees

    Advice to ManagementAdvice

    Even if you distrust and treat your lower level employees like dirt, must we see our managers walking around like kicked dogs? Let them have some pride. Cussing is a no no, but hosts can berate and scream to their hearts content? Hold them to a higher standard.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Company with great potential if only leadership was guided by success and not by money and personal agendas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jewelry Television

    Pros

    Founders with a heart and the right focus.

    Cons

    Allowing those with funding potential to lead.

    Advice to ManagementAdvice

    Take back the company as it began and make it yours again.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    A Friendly Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jewelry Television

    Pros

    I had a good bit of creative freedom and everyone seemed like nice, hospitable people.
    There was always food around.
    The new workout and outdoor facilities are phenomenal.

    Cons

    The pay was not great, but it definitely adequate.
    Some of the inventory seems insecure.

    Advice to ManagementAdvice

    Some people feel out of touch at times, but that is improving.

    Recommends
    Positive Outlook
    Approves of CEO

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