Jewelry Television Reviews

Updated July 15, 2015
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2.8
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Jewelry Television President and CEO Tim Matthews
Tim Matthews
34 Ratings

Pros
  • friendly co workers, nice campus (in 2 reviews)

  • It is an active, ever-changing fun place to work (in 2 reviews)

Cons
  • After 2008, the upper management looks at you like the crap on the bottom of their shoes, if they bother to look at you at all (in 7 reviews)

  • No clear direction for the call center (in 5 reviews)

More Pros and Cons

52 Employee Reviews

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  1. Helpful (1)

    Too many chiefs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Former Employee - Customer Service Representative in Knoxville, TN

    I worked at Jewelry Television full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people! The management doesn't care about their employees!

    Cons

    It used to be a great company but changed a lot due to the recession in 2008/2009.

    Advice to Management

    Get new upper management! Start with getting rid of two-faced Tolly!


  2. Good People but somewhat dysfunctional with low pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Supervisor in Wartburg, TN
    Current Employee - Sales and Service Supervisor in Wartburg, TN

    I have been working at Jewelry Television full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    It's a decent work atmosphere due to the collection of good people. It felt like a family atmosphere within the call center.

    Cons

    Low pay for the hours you work as an hourly. Constant bad communication within departments.

    Advice to Management

    Be willing to pay more to employees to increase retention.


  3. Helpful (3)

    CET Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Agent in Knoxville, TN
    Former Employee - Senior Customer Service Agent in Knoxville, TN

    I worked at Jewelry Television full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with. The benefits are great.

    Cons

    Some of management is not good at leading their teams. The higher mgmt has a disconnect with the employees in the company. It is very hard to move up at the company. The pay is low in payment.

    Advice to Management

    Increase pay to workers. Increase more opportunities for advancement. Make actions to promises to company empolyees.


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  5. Helpful (5)

    OK place to work until something better comes along I worked there for a year, 2013-2014

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Sales Representative in Knoxville, TN
    Former Employee - Phone Sales Representative in Knoxville, TN

    I worked at Jewelry Television

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent employee discount. Medical benefits. Nice co workers. Great vacation time 2-3 weeks per year depending on hours worked. The customers are great. They love the sales reps and love chatting with you about jewelry. They are usually elderly and looking for someone to chat with. They don't have handle time so you can take your time on a call as long as you get the sale. I would not make it a career. I would consider coming back part time as a second job just for the discount.

    Cons

    Having to climb three flights of stairs to call center, elevators reserved for HR and handicapped. Rediculous point system for attendance. Two points in any 90 day period allowed get a third and your fired, however most managers work with you on it. There is still an uncertainty of job security. They have a high turnover rate so bad that you barely get the chance to know anyone. The pay is low for a call center, raises once per year depending on your hire date. Some managers require their teeth to be pulled out before they help you with schedule issues. Call center employees are looked down on by the rest of the company. When they have their annual gem lovers conference, the call center employees parking is taken away reserved for customers. Employees (except for production and show hosts) have to park across the street and get shuttled in by security during the event. Keep in mind this is 24 hour call center, the parking ban for call center during the event does not get lifted at night even though there are no customers at night. Security won't shuttle you at two in the morning, you are forced to walk to your car in the dark. Thank God its only once a year and only 3-4 days long. They have sales bonus on upsale items only. Its a dollar per upsale sold and shipped. You can make pretty good money doing it if you are good at upsales, otherwise it does not add up. They just recently changed their shifts. Full time is required to work 6-10.5 hours a day not exceeding 38 hours a week. I don't mind working a 10.5 hour day if its overtime and I want to do it. I don't like it when I have no choice and it still doesn't add up to 40 hours. You can't give those awful shifts away on trade, no one wants them. Occasionally we got repeat prank callers saying nasty things. Upper management wouldn't do anything even when we would report the callers information on caller ID. All you could do was hang up. Oh and customer service and sales do not get along. They are on the same floor separate sides of the room. Sales reps stick with sales reps, and vice versa. I sat near some customer service reps once, I told a customer I would need to let them talk to customer service for an issue with a lost package, you should have seen the daggers in their eyes at me when I said that. They do hot seating, first come first served. If you get there and there are no seats, you have to sit in overflow crammed together so tight you can't move, you can't watch the show in overflow so if a customer calls and says I want that right now that she ha on, ( trust me that happens often) you have no idea what it is and the customer gets upset because their size is selling out.

    Advice to Management

    Appreciate your call center reps more. If not for them, you would not be raking in all that money. Stop treating them like they are a dime a dozen. On customer service appreciation day we got a banner hung up in the stair case that said customer service appreciation. Seriously, not even a cupcake or anything. Just a banner hung on the wall. I feel appreciated let me tell you. Some of us are not considered medically handicapped. Its hard to walk up all those stairs all the time carrying stuff. Please consider giving them elevator access. They can use HR elevators without having to go into production area. Please consider paying more. I would have bought more on discount if I could have been paid more. I never met the CEO and never heard from him, so I can't rate him.

    Jewelry Television Response

    Apr 24, 2015 – Talent Aquistion Team

    Thank you for your comment. We always appreciate constructive feedback and welcome the opportunity to make Jewelry Television (JTV) an even better place to work. JTV fosters an open environment, so ... More


  6. Helpful (4)

    Poorly Managed Organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Knoxville, TN
    Current Employee - Supervisor in Knoxville, TN

    I have been working at Jewelry Television full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, paid time off, lots of great people work within company.

    Cons

    Disconnected upper management team with very little retail experience and inability to lead, mentor and inspire employees. HR department is virtually non existent and offers no follow through on key business and employee needs.

    Advice to Management

    Lose the arrogance and superiority complex and focus on actually running the company and setting it up for long term success. Gain a better understanding of what various employees/departments do and have a genuine respect and appreciation for the contribution of others. Start holding yourself accountable and accept responsibility for your own actions and results. Learn to lead by example rather than by deception, blame shifting and intimidation.


  7. Helpful (6)

    Inbound Call Center Cattle Call

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Agent in Knoxville, TN
    Former Employee - Telephone Agent in Knoxville, TN

    I worked at Jewelry Television full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-workers (non-management), easy script, employee discount, health insurance, onsite fitness facility, convenient location, paid weekly

    Cons

    Most of the direct contact, call center managers could care less about the team they supposedly are to lead. The interview process shouldn't even waste management's time because they will accept ANYONE whether or not they have a clear speaking voice or not. The training was a cattle call and only covered HALF of what was needed to effectively do a good job. FREEZING climate with MANY employees layered in blankets...seriously. No flexibility on behalf of management to switch shifts.


  8. Good place to learn the good and bad of the business world, but no reason to stick around for too long

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN

    I worked at Jewelry Television

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Close, mostly friendly call center community despite not-so-small size.

    Cons

    Mid-high turnover in management, so lower level employees are usually more helpful than those paid to help new hires. Had recently moved to a "point" system for time off. Max 2 points allowed, 1 point acquired per scheduled shift missed for ANY reason. I was let go after a diabetic coma caused me to miss too much time. Obviously, I had little interaction with upper management, but it seems that nepotism is the only motivator for them to care about certain employees.

    Advice to Management

    From what I've heard, your company has been a great place to work in the past, when everybody was treated like part of "the family." I'm aware of the company's somewhat recent growth, but don't forget that even your new hires are people, too.


  9. Helpful (5)

    Great if you don't wanna move up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN
    Current Employee - Customer Care, Sales Operator (Third Shift) in Knoxville, TN

    I have been working at Jewelry Television full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Third Shift management is getting their act together. Upsell bonus is a plus The ability to talk to different people around the United States.

    Cons

    No communication between departments. No clear direction for the call center. Limited mobility. Their is a possibility that if you do manage to get promotion you'll make less then as a Sales Operator. A long term corporate habit of making decisions without thinking them through. A sev

    Advice to Management

    You know those business management books located in the call center. Read them.


  10. Helpful (1)

    Fun, Laid Back Call Center Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Sales Representative in Knoxville, TN
    Current Employee - Phone Sales Representative in Knoxville, TN

    I have been working at Jewelry Television full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Extensive Inventory: literally thousands of products in varying degrees of quality - People: plenty of people from management to agents willing to assist a newbie - Environment: low stress, laid back - Sales Cycle: instantaneous - Management: mostly friendly & helpful - Benefits: medical/dental/life/supplemental/vision available to FT employees quickly (excellent package!), on-site campus perks, & amazing product discounts. - Flexibility: new scheduling system puts the employees in the drivers' seats and circumnavigates the middle man manager (phenomenal!)

    Cons

    Obviously, I'm a new call center sales agent and while I've heard grumblings amongst long time employees I've got to honestly say that JTV is doing phenomenally well by engaging even the newest call center agents, like myself, and offer us a great work place. Unless you work in a place called "heaven", there will always be aspects that don't sit right with some but you make it what you want it to be. *Sales commissions addressed below in advice.

    Advice to Management

    Advancement Opportunities: more please! Sales Bonuses: incentive program structured for the hunter sales mentality reps so that a percentage of net sales can be made available by meeting or exceeding transparent sales goals on a monthly, quarterly, semi-annual, and/or annual basis.


  11. Great place with some nice people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Knoxville, TN
    Former Employee - Supervisor in Knoxville, TN

    I worked at Jewelry Television full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There are some nice people here, and it's an interesting company. Always something new to learn. Things can change fast in some areas, so never a dull moment.

    Cons

    Managment always has too many things to focus on, and can't always decide which is most important with the resources available. Makes it difficult to get things accomplished sometimes.

    Advice to Management

    Quality control. And there are too many cooks in the kitchen. Also, focus on what you're best at- not home decor.



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