Jiffy Lube Reviews

Updated September 26, 2014
Updated September 26, 2014
122 Reviews
2.2
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jiffy Lube President Rick Altizer
Rick Altizer
42 Ratings

Review Highlights

Pros
  • Free oil changes if you can ever get a district manager to ok it (in 7 reviews)

  • Free oil changes, good experiance, easy job, but same thing every day (in 7 reviews)


Cons
  • High turnover rate at the technician level due to low pay level (in 15 reviews)

  • Upper management trying to make you sell with deceptive practices (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    What do you want to get out of it?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  Duluth, MN
    Current Employee - Customer Service Advisor in Duluth, MN

    I have been working at Jiffy Lube full-time for more than a year

    Pros

    DIscounts on services for your own vehicle
    Education on how to work on all sorts of different vehicles

    Cons

    Hours can be all over the place.
    Corporate changes things that make no sense all the time.

    Advice to ManagementAdvice

    Give pay raises to people who deserve them. Don't expect people to stay at this job forever with no $$$ compensation. There are much easier options for jobs out there for equal or better pay.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    try something else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Tech  in  Sacramento, CA
    Former Employee - Cashier/Tech in Sacramento, CA

    I worked at Jiffy Lube part-time for more than a year

    Pros

    Great starting job, for high school kids. Working on cars is fun, but you are limited to the type of work you can do.

    Cons

    Customer service is pushed to the point were you want to shoot yourself, try training the employees on services at meetings instead of wasting time. Lots! of service mistakes, damaging cars. Tricking people in expensive oil services is sad. NO work breaks.

    Advice to ManagementAdvice

    Give the little guy a chance to do what he/she does best. Promote within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    too many chiefs no indians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Floral Park, NY
    Current Employee - Store Manager in Floral Park, NY

    I have been working at Jiffy Lube full-time for less than a year

    Pros

    flexable hours, easy commute to work from my home,they have a very good cbt(computer based training) module
    low stress

    Cons

    working with minimum automotive knowledge general and district manager,for a management pay their salary is low
    they have pay for experience schedule but it starts and stops with low pay

    Advice to ManagementAdvice

    hire people with automotive background to reduce your liability, listen your employees input, some of us have alot more experience than so called above managements

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Jiffy lube needs to change management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Irving, TX
    Former Employee - Marketing Manager in Irving, TX

    I worked at Jiffy Lube full-time for more than a year

    Pros

    Values, community service, honesty, customer first approach

    Cons

    Work life balance, lack of personal growth, no perks, no promotion with salary increase, poor management, lack of racial and gender diversity in management, poor communication skills

    Advice to ManagementAdvice

    If raises are not available provide perk incentives, create clear career paths and reviews

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    No one should work for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Jiffy Lube

    Pros

    Absolutely No pros to report!

    Cons

    The managers and employees are verbally abused by their managers. Insurance us very high and not very well. The company is all about themselves and not at all about their employees or customers! They try to force customers to buy services they do not need and threaten their employees with disciplinary action if customers don't buy. They have unsafe working environments with broken lifts, leaking walls that cause the pit to fill with water. They expect their management to never leave the shop and even if they do get a day off the company calls them mone stop. Then when your on vacation they demand you return to shop!

    Advice to ManagementAdvice

    The company has no hope of fixing their issues because they refuse to acknowledge them! No one should work for a company like yours!

  7.  

    Absolutely awful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Jiffy Lube full-time for more than 5 years

    Pros

    There are no pros to report.

    Cons

    Management of all levels, complete disregard for a work life/personal life balance, high turnover, low compensation, nonsupport foe store managers.

    Advice to ManagementAdvice

    Advice to management: Change your management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    There's a reason the ratings for this company are so low...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lube Tech  in  Summerville, SC
    Former Employee - Lube Tech in Summerville, SC

    I worked at Jiffy Lube part-time for less than a year

    Pros

    Learn a bit about cars, not minimum wage, discounts on services, free oil change every three months. Job is beyond easy to get and keep. Meet a diverse cast of co-workers and customers. High activity makes days go by quick.

    Cons

    Need to consistently upsell, or your ticket numbers will have your District Manager in your behind all day.
    Now open on Sundays, here in the Bible Belt where nobody wants to do anything other than church.
    Employees are little more than a number. No team work when your 'team' is constantly changing. We've had three store managers in less than six months. CSA, Lower Bay, Upper Bay Techs all left too.

    Advice to ManagementAdvice

    Please retire. Or just go away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great if you need automotive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lube Tech  in  Richmond, VA
    Former Employee - Lube Tech in Richmond, VA

    I worked at Jiffy Lube full-time for less than a year

    Pros

    You get discounts and sometimes free services if you bring your own parts and tools. Hours and pay is okay for a high school student who isnt old enough for dealerships and mass independent shops like tire kingdom or midas or good year. You may get discounts for auto parts too.

    Cons

    I turned 18 and wanted to be permanently assigned to upper or lower bay like the others. Not courtesy "technician", I grew Tired of the lack of respect for a newly certified technician from a trade school. I finally found a better job, better pay, better hours and finally respects me for being certified on brakes, steering suspension, HVAC, engine performance and mechanical. As well as a state inspector. None of that is recognized at Jiffy lube. I graduated hs and I needed a raise and never got one when requested and promised by the DM that 50 cent raise after 90 days. I had a car debt, insurance to pay and minimum wage will barely get by on those payments. Even with full time.

    Advice to ManagementAdvice

    When it's raining, let them close bay doors... let customers drive in their car when they can't get out due to them being handicapped. Install big fans to keep employees cool during the summer and heaters during the winter. The sign that people have to do because they are not busy, it's humiliating. Do as promised and give them a raise. Stop paying low for employees, they deserve at least 8 an hour for the weather suffering and hard work they do. Managers need to be experienced in the automotive field, id say at least 10 yrs experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager  in  Saint Louis, MO
    Current Employee - Service Manager in Saint Louis, MO

    I have been working at Jiffy Lube full-time for more than a year

    Pros

    Autonomy in how the day-to-day sales went...
    People I worked made it bearable
    No need to know anything about cars beforehand...all on the job training.

    Cons

    Company incentive programs were a joke...contests were regularly not paid out.
    Company does not offer the raises it will suggest during orientation...must promote or for the most part you're stuck at your current wage.

    Advice to ManagementAdvice

    Performance based reviews...and follow up on disciplinary guidelines.
    BS slaps on the wrist for not opening store multiple times is ridiculous.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Blaine, MN
    Former Employee - Store Manager in Blaine, MN

    I worked at Jiffy Lube full-time for more than a year

    Pros

    If you are starting in the automotive world Jiffy Lube is an ok place to start. It was my first management position after being a full line tech for years and it gave me management experience for me resume.

    Cons

    4 district managers in 1 year, all wanting something different. Upper management trying to make you sell with deceptive practices. When salaries were talked about after wanting to hire me 38k a year was their first offer. I stood up and said this is over unless they offer a real amount. To sum things up, Low pay, transient upper management, and low moral make this a great place to start but not stay for more that a few years.

    Advice to ManagementAdvice

    Stop micromanaging management that is turning a profit and focus on the ones that that are not. Training, Training Training!!! Stop hiring managers that have no automotive experience,

    Recommends
    Neutral Outlook
    No opinion of CEO

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