JoS. A. Bank Reviews in Chicago, IL

Updated May 9, 2014
Updated May 9, 2014
364 Reviews

2.3
364 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JoS. A. Bank President, CEO, and Director R. Neal Black
R. Neal Black
228 Ratings

Review Highlights

Pros
  • Selling can be fun sometimes and you meet some great customers that make you feel important (in 11 reviews)

  • Great product, great quality, coworkers are very hardworking and dedicated employees (in 10 reviews)


Cons
  • Upper Management Motto - 'If those that report to you like you then you're not doing your job' (in 32 reviews)

  • 70 to 80% of the Stores employees DO NOT MAKE COMMISSION week in and week out (in 20 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1.  

    DISAPPOINTING LEADERSHIP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Chicago, IL
    Current Employee - Sales Executive in Chicago, IL

    I have been working at JoS. A. Bank full-time for more than a year

    Pros

    Met great employees ... Growth opportunities.

    Cons

    Leadership disrespectful. Will fire you real quick , if you express your views and opinions be on the look out .. Your in the hot seat..heartless RSD.

    Advice to ManagementAdvice

    The motivation and moral starts at the top. If you don't have any ..why would you expect your employees to ? What ever happen to LEAD BY EXAMPLE? How can you threaten your employees and expect them to respect you or stick around? And I mean the good ones. The turnover really don't have to be that bad. It's all in the atmosphere you create.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rapes employees, has no loyalty but expects blind obedience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at JoS. A. Bank full-time for more than a year

    Pros

    networking to find a better job

    Cons

    pay is crap, bonuses are insulting, expectations are unrealistic

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    OK but low pay for today.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support  in  Chicago, IL
    Current Employee - Sales Support in Chicago, IL

    I have been working at JoS. A. Bank full-time for more than 3 years

    Pros

    If you are not in sales the working schedule is good.

    Cons

    Low pay for current economic conditions.

    Advice to ManagementAdvice

    It is 2013, pay accordingly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Worst Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder  in  Chicago, IL
    Current Employee - Key Holder in Chicago, IL

    I have been working at JoS. A. Bank full-time for more than 5 years

    Pros

    Passably decent benefits, but with an employee contribution from paycheck that is almost double what most employers offer.

    It beats being unemployed. Wait, what? I was actually making more on unemployment.

    Cons

    1) Open contempt for a work life balance for employees.

    Often times, you will find out that you are required to work a double shift for a sale, or open/stay late, two hours before or after normal store hours with only a day two notice. Additionally, you may be asked to be on a conference call on your day off that you will not be paid for. Oftentimes, you may be asked to stay hours after your shift has ended because the Regional has called an emergency conference call that extends past the end of your scheduled shift so you have to stay and cover for the store manager while he or she is trapped on a call in the back room. Sometimes the regional will show up and take the manager out of the store or in the backroom and demand that you stay past your shift.

    2) Manufacturing employee "failure".

    A new policy stating that any employee that does not make 90% of the sales average for the store must be terminated for being dead weight has recently been implemented. If you are a key holder or assistant, you over the metaphorical barrel in terms of job security. You are required to maintain your sales while completely satisfying rental customers and not allowing the rental problems (oh, I'll get to those problems later) to result in customer complaints. Therefore, you might spend an hour registering a wedding party, another hour dealing with enraged rental customers and then another hour with IT support trying to fix registry problems with rentals. All the while, you are working against your draw while junior associates are actually selling merchandise. So in the simplest terms, if you do not satisfy the customer service aspect of the job no matter how long it takes, you can be fired. At the same time, if you don't meet your selling requirements, you can be fired. The term Kobayashi Maru mean anything to you?

    3) Disastrous rental program.

    The new software simply does not work and IT support cannot fix it. It was lauded as a brilliant time saving new innovation by upper management when it rolled out in October of 2012... The system is so unbelievably messed up and the problems so inconceivably inconsistent from store to store it's a wonder word hasn't gotten out we are the absolute worst place to register your wedding party. Employees are routinely verbally battered and sometimes written up for complaints that are not even their fault. Complaints that stem from the inability to complete registries do to software problem to the overcharging of customers because the separate program used to take payments is set to a "point-of.no-return" protocol that makes it impossible to correct prices when they are incorrectly parsed from the program that does the registries.

    Complaints, suggestions and observations to regional and upper management at best are ignored and at worst result in backlash for questioning the overall efficiency of the rental business. Every couple months our regional declares that there is a fix coming out for the problems. Every time, it makes the existing problem worse or generates a whole new wave of problems we have no control over, but are held accountable for complaints resulting from those problems.

    Advice to ManagementAdvice

    My advice is not to senior management as they are a lost cause. My advice is to the shareholders. Get rid of the currents leadership before they drive this company into the ground and your stock values along with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Not a bad summer job for students, but would never work here full-time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Chicago, IL
    Current Employee - Sales Executive in Chicago, IL

    I have been working at JoS. A. Bank part-time for more than a year

    Pros

    Decent hours, nice customers, easy product to sell, decent money on high-traffic holidays such as Christmas or near Father's Day.

    Cons

    Antiquated commission system, constant promotions make commission harder to achieve in low-traffic stores, employee discount worse than that offered to customers, upper management unresponsive to employee concerns.

    Advice to ManagementAdvice

    Give your employees the respect they deserve since they are crucial to your business succeeding.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    pretty poorly organized, lack of regard for alll levals of employees,no advancement,hires outside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager  in  Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL

    I have been working at JoS. A. Bank

    Pros

    the only benifit i have is the customer base and fellow employees.not gratification of monentary sig, or motivation,hires outside managers that we are expected to train and managers sell against us while we do the paperwork and clean toilets

    Cons

    no chance to advance,no raises, no praise, expected to drop all to stay open longer hours,no customers at 10pm, open at 7am, no customers, no willing to listen to new ideas,

    Advice to ManagementAdvice

    listen to your employees, they are on the frontlines, customers are wrong sometimes,let choices be be given and let valued employees know it,oh,yes i forgot no one is valued are they

    Doesn't Recommend
    No opinion of CEO
  8. 4 people found this helpful  

    Depressing and poorly paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Chicago, IL
    Current Employee - Assistant Store Manager in Chicago, IL

    I have been working at JoS. A. Bank

    Pros

    Have a job and have some cash that lasts me a day or two
    Occasional employee sale
    Coworkers are fun to be around

    Cons

    Antiquated payroll system, with low pay and expensive benefits. Commission is next to impossible to achieve, especially at the key holder level and above. Store managers get an automatic 3% commission on every sale, and take sales away from the staff that are making pennies a day. The store manager shouldn't have the highest sales in the store. Management could care less about your work life balance and extended hours for confusing sales are a joke. Obnoxious sales and promotions actually have customers making fun of the staff since they change so often. There is no technology at all in the company, the POS is old and antiquated, and everything is paper driven, each store probably has it's own forest of trees cut down on a regular basis.

    Advice to ManagementAdvice

    Completely overhaul the payroll and commission structure and make it WORTHwhile to work there, I mean the company has zero debt, INVEST in your workers!!!

    Doesn't Recommend
    Disapproves of CEO
  9. 3 people found this helpful  

    worst place ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate  in  Chicago, IL
    Current Employee - Associate in Chicago, IL

    I have been working at JoS. A. Bank

    Pros

    This is a job secure company. The work/life balance is acceptable.

    Cons

    The pay is horrid, the work hours change all the time and without warning. It is very hard to grow within the company. If you don't mind staying at the bottom or never advancing with little pay, then your job is secure.

    Advice to ManagementAdvice

    Start over completely. They are too focused on "Platinum Service" towards their customers that they neglect their employees.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    JoS A Bank can be viewed as an OK second job or a second family income, but will not support a family at a sales level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at JoS. A. Bank

    Pros

    There may be the opportunity to commission if you get into the right store with enough sales to distribute across the team and share the wealth
    It can be viewed as an entry into the world of fine menswear, and decent product training

    Cons

    The teams are cut-throat and the stealing of customers and sales is so common as to be ignored by management and encouraged to favored employees.
    It can be viewed as an entry into the world of fine menswear, but certainly not a long-term career choice

    Doesn't Recommend
    Disapproves of CEO

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