Jobcentre Plus
2.5 of 5 6 reviews
www.jobcentreplus.co.uk London, United Kingdom

Jobcentre Plus Reviews

Updated Jun 23, 2014

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2.5 6 reviews

                             
6 Employee Reviews
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    Personal adviser

    Personal Adviser (Former Employee)
    Liverpool, England (UK)

    ProsDealing face to face with jobseekers makes an interesting job, dealing with people from all walks of life

    Conslots of administration, both computer systems and on paper, client interviews are timed, frustrating when client needs more help, very performance/targetdriven enviroment which can be very stressful

    Advice to Senior Managementallow more time for client interviews, get a more streamlined computer system, too many different programmes had to be used to maintain and update client records

    No, I would not recommend this company to a friend

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    Jobcentre Plus Contact Centres Have The Worst Working Conditions I Have Ever Experienced

    Customer Service Agent (Current Employee)
    London, England (UK)

    ProsLocal. Great colleagues. Holidays are reasonable.

    ConsUnrealistic targets and poor salary. Stress levels on lower level "band b" staff are high and getting worse.

    Advice to Senior ManagementRemove the targets of call handling times. There are over 30 contact centres and as long as the targets are in place the centres will compete on call times and handover targets - this is to the detriment of a very vulnerable customer base. A contact centre manager is well known to have admitted he tells his staff once they have hit their handover target for the day cut the customers off if a handover is required.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Totally depressing

    Personal Adviser (Former Employee)
    London, England (UK)

    ProsGood setup for employees, reasonable effort for continuous training. I thought the management was generally good.

    ConsMost people seem to hate working there. The longer you work there the more you feel you dislike the customers. You feel yourself thinking less idealistically and more heartlessly. And with all the changes while I was there I felt powerless to change anything.

    Advice to Senior ManagementImprove the services accessible on-line (i.e. create something) and behave like a modern organisation instead of a dinosaur.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
           
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    It provided a good education of the front-line of the welfare state and is a stable 9-5 job with a good benefits package

    Employment Advisor (Former Employee)
    London, England (UK)

    ProsAll the hours you work are monitored via a time-sheet (trusted to fill in yourself) and anything above contracted hours is given back in holidays.
    Friendly, lively atmosphere where you can interact with lots of people.
    Gives you access to Civil service clubs and societies which take many forms so there is somethig for everyone
    Generous Civil service pension (but for how much longer I don't know!)

    ConsThe role is micro-managed so sometimes the best course of action may not be possible as targets have to be met (!) which can be frustrating.

    Advice to Senior ManagementListen to the people on the front-line as they deal with the impact of new policies every day. Focus on perfomance-managing the dead wood out.

    Yes, I would recommend this company to a friend

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    Public Service - Privatise it as soon as possible to give real value to the tax payers

    (Current Employee)

    ProsOnly 37 hours + flexi scheme incl 25/30 days off regularly which means an average total of ca 50 workind days off per year.
    Gold plated pension scheme.
    Salaries far above what you would get in the private sector for similar leveles of qualifications (often zero) and actual skills (often extremely poor).

    ConsHR done on the cheap for band As to band Cs - your team leader is to see and to do everything.
    Little respect of confidentiality concerning any grdae lower than band D.
    Old command style management still very widespread.
    From Band D/E onlwards hardly any serious work anymore, a 9 to 5 work mentality is widespread also with management.
    No real Customer Service mentality.
    Despite guidlines effectively many ways that mangement can hinder suitable candidates to progress with internal applications (they give points from -3 t o+3 which can be totally subjective and which usually tip off the balance of whether an intenal job applicant is sifted in or out for interviews.

    Advice to Senior ManagementStart working (effectively and professionally) for your tax payers' financed lavish salaries (for only 36/37 hours of work per week...) and learn that command style management is outdated.

    No, I would not recommend this company to a friend

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    nice place to work

    Customer Services Manager (Former Employee)
    Manchester, England (UK)

    Prosthe colleagues are respectful of ones opinion and there is an air of dependability around

    Consthe customers are so prone to violence!!

    Advice to Senior Managementpraise the staff more for there performance

    Yes, I would recommend this company to a friend

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