Joe's Crab Shack

  www.igniterestaurants.com
  www.igniterestaurants.com

Joe's Crab Shack Reviews

Updated November 25, 2014
Updated November 25, 2014
127 Reviews
2.8
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Joe's Crab Shack CEO Ray Blanchette
Ray Blanchette
49 Ratings

Review Highlights

Pros
  • Fun to work with, willing to help each other (in 6 reviews)

  • Get to meet a lot of great people - fellow employees and customers (in 9 reviews)


Cons
  • We work long hours and work hard only to be criticized (in 5 reviews)

  • No breaks, even with nine hour shifts (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Working at Joes Crab Shack taught me how to work in a fast paced environment, customer service skills, and patience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in South Plainfield, NJ
    Former Employee - Server in South Plainfield, NJ

    I worked at Joe's Crab Shack full-time (more than 3 years)

    Pros

    Salary is based on tips. So, the better service you give to guests, the higher your daily earnings will be.

    Cons

    Sometimes your work goes unrecognized. There are times that a server gives great service and the tips will not reflect your work. Also, some guests are extremely difficult to please and many scheme to get out of paying for their meals.

    Advice to ManagementAdvice

    Listen to your employees. Happy employees...great service....happy guests....higher sales.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good pay for part time, management is terrible- will make your life terrible.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Joe's Crab Shack

    Pros

    Great money, serving on weekends paid my way through college. Great coworkers. Honestly not as hard as working for corporations like Darden (where you make your own salads/ desserts and food is so cheap that tips suck). You get to wear jeans and a tshirt to work which is pretty casual.

    Cons

    Management is terrible. In the 2 years I worked there, the restaurant went through 5 GMs and each time, all the management under them also changed. No regard for schedule restrictions/ requests off. You have to dance all the time (it's a con when it's all the time).

    Advice to ManagementAdvice

    Management keeps hiring/ firing servers and cooks when the problem is management. More so, upper management. Stop reducing the portions you give customers and increasing the prices and you won't have as many customer complaints to blame on the serving staff.

  3.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Houston, TX
    Former Employee - Server in Houston, TX

    I worked at Joe's Crab Shack part-time (more than 3 years)

    Pros

    They have good employee discounts.

    Cons

    If you are older, overweight or not classically good-looking, you won't get in.

    Advice to ManagementAdvice

    Your food is good, sell that, not t-shirts, not enrollment in emails, just your food. Realize older people make awesome employees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Wairer

    Current Employee - Waiter
    Current Employee - Waiter

    I have been working at Joe's Crab Shack part-time (more than an year)

    Pros

    Easy to work weekly schedule

    Cons

    Low wages and no benefits

    Advice to ManagementAdvice

    Provide some health care benefits

    Approves of CEO
  6.  

    Nor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Joe's Crab Shack

    Pros

    Good people
    happy kitchen
    happy life
    very nice place to work
    I have a lot of experience
    I feel like I can do anything

    Cons

    You get fat
    I'm just writing a bs review to look at things on glass door lol

    Advice to ManagementAdvice

    Norhing

  7.  

    Manager

    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Joe's Crab Shack full-time (more than 3 years)

    Pros

    Fun people, decent food. Good discounts.

    Cons

    Corporate doesn't know what is going on in the restaurants.

    Advice to ManagementAdvice

    Corporate should work in the stores

  8.  

    Hard work, lots of fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess
    Former Employee - Hostess

    I worked at Joe's Crab Shack part-time (less than an year)

    Pros

    - Great team. Fun to work with, willing to help each other.
    - Great managers who care about helping servers succeed
    - Discount! 50% off food. We ordered $100 of food one night after work and split it between four of us on the team. I paid $12.50 to eat more crab, lobster, shellfish, and chocolate cake than I ever thought possible, and we had a blast to boot.
    - Customers come in for really special occasions, so you get to celebrate with them

    Cons

    - Low pay (unless you're good at getting tips, in which case it pays really well)
    - Long hours on your feet. I didn't care, though, and I didn't know many who cared *too* much about it. We had too much fun making peoples' nights special, and we knew that we were working in the service industry so longer hours were just part of the deal
    - Some customers are really rude (but that happens anywhere)

    Advice to ManagementAdvice

    Don't sell promotional items so hard. We really enjoyed serving the customer, and it was hard to do that when we felt we had to push promo items on everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA

    I have been working at Joe's Crab Shack full-time (more than 3 years)

    Pros

    Free breakfast and lunch on Monday and Friday.

    Cons

    Clueless management. Paid time off policy just changed from 15 days off, plus 9 sick days and 3 floating holidays, to 18 combined PTO days. In other words we lose 6 sick days and 2 floating holidays for a total of 8 days.

    Advice to ManagementAdvice

    If you want to prevent a mass exodus of employees in SF, I suggest you revisit your paid time off policy immediately.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Very stressful when it shouldn't be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Joe's Crab Shack full-time (more than an year)

    Pros

    +The front of house and back of house staff are some of the most fun and interesting people I have met at a job

    +Check average is decent which can lead to a decent tip.

    +Busy nights have the potential to net you $150+ on a dinner shift.

    Cons

    +Long hours while understaffed can lead to no breaks on certain days.

    +Horrible, horrible communication between management and the rest of the staff.

    +Managers care about nothing besides making money. Only goal is to have us push promo items and drinks on customers. Make you feel like a failure when the guests don't bite.

    +As servers we've had to wash our own dishes more times than I can count the because we "didn't have it in the budget" for a dishwasher on many days.

    +Managers don't recognize hard work and only criticize the bad they see.

    +The clientele this place attracts is not always the most enjoyable crowd. MANY poor tippers even with excellent service.

    +Managers will always pick the customer over the employee.

    +Way too many steps of service that it is easy to become weeded even with a 3 or 4 table section.

    Advice to ManagementAdvice

    Create a more structured work environment. Learn to communicate because it is the biggest reason we fail. Set more realistic goals. When we fail to meet contest percentages, it is most likely because the guests don't want them!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Host

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Joe's Crab Shack

    Pros

    I made a few good friends. Great pay in the summer. When the restaurant makes money the managers seem more happy. There's always fries to eat at the window. The clientele is pretty good they typically leave happy and entertained.

    Cons

    Awful management, you have to pay for your discount which is odd to me, and kitchen is always behind....even on slow days. The dancing gets annoying after awhile. And if I have to hold that stupid door for guests one more time I might scream.

    Advice to ManagementAdvice

    Stop being so snooty. You're not better than anyone.

Joe's Crab Shack Photos

Joe
Patio view
visitors during dinner

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