Joe's Crab Shack

  www.igniterestaurants.com
  www.igniterestaurants.com

Joe's Crab Shack Reviews

Updated October 28, 2014
Updated October 28, 2014
122 Reviews
2.9
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Joe's Crab Shack CEO Ray Blanchette
Ray Blanchette
46 Ratings

Review Highlights

Pros
  • Fun to work with, willing to help each other (in 6 reviews)

  • Get to meet a lot of great people - fellow employees and customers (in 9 reviews)


Cons
  • We work long hours and work hard only to be criticized (in 5 reviews)

  • No breaks, even with nine hour shifts (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Joe's Crab Shack

    Pros

    Good people
    happy kitchen
    happy life
    very nice place to work
    I have a lot of experience
    I feel like I can do anything

    Cons

    You get fat
    I'm just writing a bs review to look at things on glass door lol

    Advice to ManagementAdvice

    Norhing

  2.  

    Manager

    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Joe's Crab Shack full-time (more than 3 years)

    Pros

    Fun people, decent food. Good discounts.

    Cons

    Corporate doesn't know what is going on in the restaurants.

    Advice to ManagementAdvice

    Corporate should work in the stores

  3.  

    Very stressful when it shouldn't be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Joe's Crab Shack full-time (more than an year)

    Pros

    +The front of house and back of house staff are some of the most fun and interesting people I have met at a job

    +Check average is decent which can lead to a decent tip.

    +Busy nights have the potential to net you $150+ on a dinner shift.

    Cons

    +Long hours while understaffed can lead to no breaks on certain days.

    +Horrible, horrible communication between management and the rest of the staff.

    +Managers care about nothing besides making money. Only goal is to have us push promo items and drinks on customers. Make you feel like a failure when the guests don't bite.

    +As servers we've had to wash our own dishes more times than I can count the because we "didn't have it in the budget" for a dishwasher on many days.

    +Managers don't recognize hard work and only criticize the bad they see.

    +The clientele this place attracts is not always the most enjoyable crowd. MANY poor tippers even with excellent service.

    +Managers will always pick the customer over the employee.

    +Way too many steps of service that it is easy to become weeded even with a 3 or 4 table section.

    Advice to ManagementAdvice

    Create a more structured work environment. Learn to communicate because it is the biggest reason we fail. Set more realistic goals. When we fail to meet contest percentages, it is most likely because the guests don't want them!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Host

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Joe's Crab Shack

    Pros

    I made a few good friends. Great pay in the summer. When the restaurant makes money the managers seem more happy. There's always fries to eat at the window. The clientele is pretty good they typically leave happy and entertained.

    Cons

    Awful management, you have to pay for your discount which is odd to me, and kitchen is always behind....even on slow days. The dancing gets annoying after awhile. And if I have to hold that stupid door for guests one more time I might scream.

    Advice to ManagementAdvice

    Stop being so snooty. You're not better than anyone.

  6.  

    It's not what they make it seem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host in Daytona Beach, FL
    Former Employee - Host in Daytona Beach, FL

    I worked at Joe's Crab Shack full-time (more than an year)

    Pros

    - Good people
    - Opportunities to learn

    Cons

    - Little to no way to move up
    - Management has no communication skills
    - Every week something changes that is completely ridiculous just to nit pick
    - Managers talk trash to other co-workers about employes
    - Management tries to set each other up for failure (managers who would submit false complaints)
    - No breaks
    - Don't even try to call out or they can and will fire you
    - Always have to watch your back
    - If you are a good worker they will work you till you burn out
    - Make unrealistic goals and then take away shifts and hours when they are not met
    - FAVORITISM
    - Managers will flat out tell you, you are replaceable
    - Don't bet on ever seeing back-pay if you make it, I watched countless people never receive it and then get fired when they ran out of patience
    - Little to no respect for employees all that was cared about was money. Ever.
    - Have a personal problem they wont care, unless they like you.
    - Turn over rate is unbelievable people come and go like crazy

    This was not an enjoyable place to work, yea they make it sound good with money and this and that, and yea it can be good some nights, but it isn't worth it. This place was overwhelmingly stressful even to the people who have been there for long all you will hear is them complain about how they wish they didn't and walk out one night or threaten to leave another.

    Advice to ManagementAdvice

    Treat your employees with respect, most work hard for you and it is like it doesn't matter. Listen to your employees they bust their butts to get the job done and know how the floor works a bit better than you think. Just because you are there sometimes does not mean that you have seen what happens when you're not. Deliver on what you say you are going to do. Empty promises do not promote motivation. Take a good look at the character of the managers you have, half of them are sneaky, dishonest, rats, who only strive to make themselves look good and hurt the team as a whole.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Hard work, lots of fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess
    Former Employee - Hostess

    I worked at Joe's Crab Shack part-time (less than an year)

    Pros

    - Great team. Fun to work with, willing to help each other.
    - Great managers who care about helping servers succeed
    - Discount! 50% off food. We ordered $100 of food one night after work and split it between four of us on the team. I paid $12.50 to eat more crab, lobster, shellfish, and chocolate cake than I ever thought possible, and we had a blast to boot.
    - Customers come in for really special occasions, so you get to celebrate with them

    Cons

    - Low pay (unless you're good at getting tips, in which case it pays really well)
    - Long hours on your feet. I didn't care, though, and I didn't know many who cared *too* much about it. We had too much fun making peoples' nights special, and we knew that we were working in the service industry so longer hours were just part of the deal
    - Some customers are really rude (but that happens anywhere)

    Advice to ManagementAdvice

    Don't sell promotional items so hard. We really enjoyed serving the customer, and it was hard to do that when we felt we had to push promo items on everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Joe's Crab Shack part-time

    Pros

    great job for college student

    Cons

    on your feet all day

  9.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Gurnee, IL
    Current Employee - Server in Gurnee, IL

    I have been working at Joe's Crab Shack part-time (more than an year)

    Pros

    Fun atmosphere and great experiences

    Cons

    Management has okay structure and the clientele is sometimes questionable

    Advice to ManagementAdvice

    Take better care of your restaurant.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Over all rating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crab Cook in Deer Park, NY
    Former Employee - Crab Cook in Deer Park, NY

    I worked at Joe's Crab Shack full-time (less than an year)

    Pros

    Good place to work great energy

    Cons

    too much cussing and some disrespect among co workers

    Recommends
    Positive Outlook
  11.  

    Fun to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Houston, TX
    Current Employee - Hostess in Houston, TX

    I have been working at Joe's Crab Shack part-time (more than an year)

    Pros

    Half off food and get to dance at work.

    Cons

    Managers weren't on same page.

    Advice to ManagementAdvice

    Get on the same page!

    Recommends
    Negative Outlook
    Approves of CEO

Joe's Crab Shack Photos

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Patio view
visitors during dinner

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