Joe's Crab Shack

  www.igniterestaurants.com
  www.igniterestaurants.com
Work in HR? Unlock Free Profile

Joe's Crab Shack Reviews

Updated September 6, 2014
Updated September 6, 2014
108 Reviews
3.1
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Joe's Crab Shack CEO Ray Blanchette
Ray Blanchette
46 Ratings

Review Highlights

Pros
  • Great people always working as a team and full of positive energy (in 7 reviews)

  • Fun atmosphere, good clientele, decent tips, fun co workers and management (in 6 reviews)


Cons
  • No breaks, even with nine hour shifts (in 3 reviews)

  • In the winter no one goes out to eat at Joes (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess  in  Houston, TX
    Current Employee - Hostess in Houston, TX

    I have been working at Joe's Crab Shack part-time for more than a year

    Pros

    Half off food and get to dance at work.

    Cons

    Managers weren't on same page.

    Advice to ManagementAdvice

    Get on the same page!

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Joe's Crab Shack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Server/Bartender  in  Austin, TX
    Current Employee - Host/Server/Bartender in Austin, TX

    I have been working at Joe's Crab Shack part-time for more than 3 years

    Pros

    Work with great people
    Typical serving job

    Cons

    When slow season hit it is hard
    Managers have to swipe card for everything (logging in, splitting checks, ect)

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Fun and decent money, but catty, unorganized and unreliable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Tempe, AZ
    Current Employee - Server in Tempe, AZ

    I have been working at Joe's Crab Shack

    Pros

    Working at Joe's as a server you do have the potential to make pretty good tips. Average in slow season here in AZ is about 95 in one shift. The atmosphere is laid back, the uniform is a t shirt and jeans, and FOH staff dances every so often which is actually pretty fun and a nice break from the hustle and bustle of thing. I am lucky that the management (at least for right now) is fairly good and works with us to compensate for mistakes. My managers are always willing to do whatever it takes to make the customer happy and it rarely affects how they look at me as a server. Hot schedules is very convenient as well.

    Cons

    The corporate team, as almost everyone else has mentioned is awful. They only care about money and themselves and Joe's is such a big company, you are just a number to them. My first day on this job (and my first day serving EVER) I had to work a double (ended up being 10 hours in all) with NO break. We were allowed to put in something to eat if we wanted to pay for it and eat on the fly in the back. You never know how long you'll be there for and sometimes don't even know you've been cut. The system seems to have no rhyme or reason. The food is expensive and sometimes people will leave small tips because of this...but that's life. Tipshare is also ridiculous. The computer system does it automatically and you end up giving a pretty good percentage to the hosts (who get paid over twice as much what servers get hourly) and the bartenders (who double as servers and make tips of their own). I also don't like the (opening and closing server) deal. Seems the same few servers are always the ones to close and you have to do pretty in depth side work and then get checked off by a BOH and FOH closing server before you can go. I've waited at the restaurant for over 2 hours after being cut before waiting for them to make sure my work was done. The closers at my location seem to think they are above everyone else .... Like we all don't have the same job. The idea of having a billion managers that are never on the same page isn't that great either. Lastly, we only have an expo on busy weekends so during the lunch or weekdays not only do we have to wait tables, bus them, dance, write on bibs, do side work, but also we have be our own expo, bump our own tickets, make all of our own salads and desserts.... I mean we aren't superhuman here and it compromises the experiences of the guests.

    Advice to ManagementAdvice

    Not like they care or will change anything based on what we have to say....but FYI it is illegal in many states to work more than 8 hours without a break. Stop being so money hungry and pay attention to the requests of the thousands of people, like myself, who make it possible for you to drive your fancy cars and live in your huge homes.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lawrenceville, NJ
    Former Employee - Server in Lawrenceville, NJ

    I worked at Joe's Crab Shack part-time for less than a year

    Pros

    The money here is great, you don't make an actual salary but because it has a higher ppm you can make great tips. it is a very fun atmosphere, and while at times you'll feel a little foolish with the dancing, you'll make friends there at all ages and will have fun doing it together. I did not use the health insurance offered, but Joe's does offer benefits for its employees and meal plans which is great. My managers personally were great, and I feel like this is a common theme in this chain. The food here is fresh and the kitchen is clean, and this is a place I was proud to work for.

    Cons

    Can be difficult scheduling work, you do have to work a lot of hours and on weekends, and it can be a very stressful atmosphere when it's busy.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    BEST PLACE TO LEARN HIGH VOLUME SERVICE AS A CHAIN, I HAVE WORKED AT 4 DIFFERENT LOCATIONS!!!

    Current Employee - Server/Bartender  in  Westminster, CO
    Current Employee - Server/Bartender in Westminster, CO

    I have been working at Joe's Crab Shack part-time for more than 3 years

    Pros

    This is an awesome place to work at. I have work off and on at different locations across the nation. The management at every location is stellar with coaching for how to sell, what it means if you sell more=more money for you, and drive you to succeed with weekly and monthly sales contest.

    Cons

    Other than smelling like crab at the end of the night non out of the ordinary for any service industry job

    Advice to ManagementAdvice

    Continue promoting success based on numbers.

    Recommends
    Neutral Outlook
  7.  

    Good pay for servers in a relaxed restaurant environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Joe's Crab Shack part-time for more than 3 years

    Pros

    Tips are good in comparison to other casual restaurants.
    You get to wear a t-shirt and jeans to work.
    Generally attracts easy-going employees making the work environment much more enjoyable than most.
    Patrons are typically lively and in a good mood.

    Cons

    Management picks a select few of servers to be "openers and closers". This means that this small group of individuals always get the best shifts, largest table sections, and is responsible for checking out other servers for end-of-shift duties.
    For locations with dining patios, servers who are scheduled in a patio section are highly reliant on weather conditions. During summer it was typical for a server to wait 2 hours to either be sat or sent home.

    Advice to ManagementAdvice

    Overall the restaurant is well run. The only suggestion would be to deter floor supervisors from giving special treatment to their friends while working (i.e. always cutting their friend's section first on a slow night, allowing them to skip out on concept).

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    So much fun!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Garden Grove, CA
    Former Employee - Server in Garden Grove, CA

    I worked at Joe's Crab Shack part-time for more than 5 years

    Pros

    Fun atmosphere, good clientele, decent tips, fun co workers and management

    Cons

    lots of cleaning, some down time, cant depend on &&

    Advice to ManagementAdvice

    Offer benefits to the part time staff!! a lot of us have families to support.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Casual Shack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Joe's Crab Shack full-time

    Pros

    Awesome staff, Great atmosphere, Coworkers Rock!

    Cons

    None, The place is well maintained, friendly and fun. no cons to the job

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    The dirtiest kitchen I've ever worked in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook  in  Independence, MO
    Former Employee - Line Cook in Independence, MO

    I worked at Joe's Crab Shack full-time for less than a year

    Pros

    The employees were all friendly and outgoing for the most part.

    Cons

    They are very disorganized,absolutely no team work,and no communication skills. They don't schedule their employees with an out time to where you can plan anything.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Far Too Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Greenbelt, MD
    Former Employee - Server in Greenbelt, MD

    I worked at Joe's Crab Shack part-time for less than a year

    Pros

    They do give you plenty of information about the food you're selling. That is honestly the only pro I can think of, this was a horrible place to work. I guess having access to scheduling online was a nice convenience though, so there's that.

    Cons

    At least at the restaurant I worked at the pressure to "stick to the script" was just insane, they essentially wanted their servers to just be robots shuffling food back and forth, not my kind of work environment. There was also a huge overstaffing issue at my location, servers literally had sections of only two tables making it impossible to make a decent amount of money on any shift. The GM at my location seemed alright but all the other managers were woefully incompetent. You also needed a manager to come swipe their key car to do ANYTHING on a check, even to simply split a check, incredibly time consuming and speaks of a lack of trust for employees. Also the dancing, was not a fan of that.

    Advice to ManagementAdvice

    Allow for some more individuality among employees. More rigid screening process for managers (i.e. if they've been fired from several other restaurants maybe they're not the best choice to hire)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Joe's Crab Shack Photos

Joe

+ Add Photo

Worked for Joe's Crab Shack? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.