John Lewis

  www.johnlewispartnership.co.uk
  www.johnlewispartnership.co.uk

John Lewis Reviews

Updated October 29, 2014
Updated October 29, 2014
83 Reviews
4.2
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
John Lewis Chairman Charlie Mayfield
Charlie Mayfield
50 Ratings

Review Highlights

Pros
  • Fun environment to work in while remaining professional (in 7 reviews)

  • Annual bonus, good benefits, time and a half on sundays (in 6 reviews)


Cons
  • No consistency in career progression across head office- it depends who your line manager and head of is (in 5 reviews)

  • not changing well lack of jobs very slow to react long hours very poor managed at store level (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    TECH

    Current Employee - Recruiter in Charlotte, NC
    Current Employee - Recruiter in Charlotte, NC

    I have been working at John Lewis full-time (more than 3 years)

    Pros

    fun, easy going, nice people

    Cons

    some hard hours, a couple of lazy coworkers

  2.  

    If you're going to do retail, John Lewis is the way forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Assistant in London, England (UK)
    Current Employee - Selling Assistant in London, England (UK)

    I have been working at John Lewis full-time (more than an year)

    Pros

    The bonus alone is worth working here. The discount is also a great perk, especially because it can be used in conjunction with price match offers. Staff is generally great and if you establish a good relationship with them, they can and will be willing to go out of their way to help you.

    Cons

    It's a very old brand and has a long established clientele, most of whom are amazing to encounter because they spend half an hour at the till just talking to you about the old days (they're generally very pleased with where the company is now). Unfortunately some of this customer base are customers nobody wants to deal with, because they can be racist and down right ugly in their behaviour. Considering how diverse partner backgrounds are today, I'm willing to bet this happens more often than reported.

    Advice to ManagementAdvice

    Stop promoting people based on their looks. There are far more capable people if only you knew how to look for them.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Best place I´ve worked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Assistant in London, England (UK)
    Former Employee - Retail Sales Assistant in London, England (UK)

    I worked at John Lewis full-time (more than an year)

    Pros

    They give you the best training, try to keep you motivated,and that are many perks that come with working for John Lewis - discounts at the store, at Waitroses, and with several other partners. Flexible holidays, annual bonus, paid leave after a while working there, as well as holiday homes for a lot less.
    Plus, the atmosphere is usually very good. People who work there love it, and stay.
    Also, the pay is above average, specially if you are in specialised position.

    Cons

    Of course there are managers and colleagues that makes you wonder "How did you even get hired?"
    Also, if you´re a very competitive person, stay away: no comission on sales, and though there´s possibility for growth, you probably will still be working for customers and for your staff. You will earn decent money, but will never be wealthy working here.

    Advice to ManagementAdvice

    Take care of your staff. Check if everyone is happy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Best part-time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Assistant in London, England (UK)
    Former Employee - Shop Assistant in London, England (UK)

    I worked at John Lewis part-time (more than 3 years)

    Pros

    The pay is great if you're looking for a student part-time job. Very flexible, you can be contracted 1 day a week, but work more if you have time.

    Cons

    Had to start at 7 sometimes, but that is completely up to you whether you accept the shift or not and closed at 10, which is late,too.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Temporary Sales Assistant Interview

    Current Employee - Temporary Sales Assistant in Bristol, England (UK)
    Current Employee - Temporary Sales Assistant in Bristol, England (UK)

    I have been working at John Lewis full-time (less than an year)

    Pros

    Flexible rotas
    End of year bonus
    Good management
    Friendly

    Cons

    High customer service expectation which must constantly be maintained

    Recommends
  7.  

    Selling Assistant - Full-time

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Assistant in Glasgow, Scotland (UK)
    Former Employee - Selling Assistant in Glasgow, Scotland (UK)

    I worked at John Lewis full-time (more than an year)

    Pros

    Professional atmosphere for retail.
    Very generous bonus in March
    High standard of customer service

    Cons

    Customers have all the power in the world to get just-about anything they want.
    Limited career progression

  8.  

    Good perks

    Former Employee - Retail Sales Assistant in London, England (UK)
    Former Employee - Retail Sales Assistant in London, England (UK)

    I worked at John Lewis as a contractor (more than 5 years)

    Pros

    -great yearly bonus
    -increased hourly pay regularly
    -fun trips to UK theme parks
    -great diversity

    Cons

    -Constant management changes in the department
    -Some people who have worked there for years can be quite rude at times
    -no specific goals and targets set out for employees
    -unless you suck up to management it is hard to progress within the department

  9.  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Sales Assistant in Aberdeen, Scotland (UK)
    Former Employee - Electrical Sales Assistant in Aberdeen, Scotland (UK)

    I worked at John Lewis part-time (more than an year)

    Pros

    It's possible to advance in a career quite quickly in John Lewis, even as a part-time assistant. They know how to care for their partners and as a result have a relatively low staff turnover compared to other companies in retail. Having been in the electrical department, they push you to think for yourself, in the sense that there is no 'instruction manual' for solving problems yet the people are great, very helpful and guide you without any hesitation. They expect you to have common sense and they trust you to do what's best - which is good. Breaks, holidays and the bonus are fantastic. Easily the best company I've worked for, but of course, there are also some flaws...

    Cons

    I agree with a lot of reviews on here saying that from the outside John Lewis looks amazing, but from the inside, you begin to see that they are just very good at disguising negatives as positives. For example: the reshuffling of management around a year ago was considered to be a very beneficial business strategy, which I'm sure it was, but in our branch I think more than 2/3 of the partners were left devastated at the result. Also, yes, you are a partner and are meant to have at least some say in the company but that is simply not true. Favouritism is wide-spread amongst managers and managers never considered any valid ideas that were presented to them from partners lower than them.

    Advice to ManagementAdvice

    More often than not, managers were quite arrogant and a little megalomanic. My advice is to listen to your partners and stop thinking about yourselves. This often led to very counterproductive episodes. A lot of managers had no idea how to deal with customers regardless of working in retail. However, some managers were very good and had a really good relationship with partners and customers.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Sales Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)

    I have been working at John Lewis part-time (more than 5 years)

    Pros

    You become a partner instead of an employee and therefore receive a fantastic christmas bonus each year. There are also a vast number of benefits such as discounts to concerts, live performances etc. Other partners are extremely friendly and almost like a family.

    Cons

    Huge emphasis placed on brand identity, pay does not reflect performance

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Stressful, expected a lot of you. Lots of opportunities to make an idea known, but not the best job for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Assistant
    Former Employee - Selling Assistant

    I worked at John Lewis part-time (more than an year)

    Pros

    Great Benefits, some nice people, opportunities to review your work, management will listen if you have an idea.

    Cons

    Lots of competition for management roles, not flexible at all, some partners have a very 'privileged' view of themselves which i think reflects badly on the company.

    Advice to ManagementAdvice

    They do not consider the needs of the individual very well. Most people are over-worked, tired but stay in the company due to the benefits even though they feel un satisfied.

    Recommends
    Positive Outlook
    Approves of CEO

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