John Lewis

  www.johnlewispartnership.co.uk
  www.johnlewispartnership.co.uk
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John Lewis Reviews

Updated September 23, 2014
Updated September 23, 2014
76 Reviews
4.2
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
John Lewis Chairman Charlie Mayfield
Charlie Mayfield
48 Ratings

Review Highlights

Pros
  • Fun environment to work in while remaining professional (in 7 reviews)

  • Very good benefits package available to all employees from three months employment (in 6 reviews)


Cons
  • not changing well lack of jobs very slow to react long hours very poor managed at store level (in 5 reviews)

  • No consistency in career progression across head office- it depends who your line manager and head of is (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    TECH

    Current Employee - Recruiter  in  Charlotte, NC
    Current Employee - Recruiter in Charlotte, NC

    I have been working at John Lewis full-time for more than 3 years

    Pros

    fun, easy going, nice people

    Cons

    some hard hours, a couple of lazy coworkers

  2.  

    Sales Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)

    I have been working at John Lewis part-time for more than 5 years

    Pros

    You become a partner instead of an employee and therefore receive a fantastic christmas bonus each year. There are also a vast number of benefits such as discounts to concerts, live performances etc. Other partners are extremely friendly and almost like a family.

    Cons

    Huge emphasis placed on brand identity, pay does not reflect performance

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Stressful, expected a lot of you. Lots of opportunities to make an idea known, but not the best job for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Assistant
    Former Employee - Selling Assistant

    I worked at John Lewis part-time for more than a year

    Pros

    Great Benefits, some nice people, opportunities to review your work, management will listen if you have an idea.

    Cons

    Lots of competition for management roles, not flexible at all, some partners have a very 'privileged' view of themselves which i think reflects badly on the company.

    Advice to ManagementAdvice

    They do not consider the needs of the individual very well. Most people are over-worked, tired but stay in the company due to the benefits even though they feel un satisfied.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    JL Partnership

    Former Employee - Store Assistant  in  Sheffield, England (UK)
    Former Employee - Store Assistant in Sheffield, England (UK)

    I worked at John Lewis part-time for less than a year

    Pros

    Opportunities to learn skills in different parts of the company, which lead on to increasing hourly wage. Christmas bonus as a percentage of profits. Friendly and flexible in light of leave for qualifications.

    Cons

    Brand identity is very strong within the John Lewis Partnership and so a lot of things are prescribed in terms of the way you work, which can limit an individual approach at times.

  6.  

    Working at Victoria head office - very 'political' but also very satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buying  in  London, England (UK)
    Former Employee - Buying in London, England (UK)

    I worked at John Lewis full-time for more than 3 years

    Pros

    Strongly entrepreneurial culture where you're encouraged to look for projects outside your day job which would add value. Everyone even at junior level was empowered to make genuine changes. Incredible power with suppliers. Ridiculously loyal customers. 99% of partners work really hard and want everyone around them to succeed.

    Cons

    Whilst talent and hard work are obviously very important, having a 'face that fits' is also critical to your continued success. It's not difficult to make yourself fit, but getting onside with the right people is an essential strategy to getting on.
    There are still a lot of people who have been working there for many years, who are pretty rubbish at their job but continue to be allowed to drift along, blocking the hard work of others.
    Very poor branch to head office communication, in both directions. Buying is hugely under-resouced and overworked. Diabolical pay for some of the lower levels of buying.

    Advice to ManagementAdvice

    Pay the buying and merchandising administrators more!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very Good

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at John Lewis as a contractor

    Pros

    Fun environment to work in while remaining professional

    Cons

    No discount yet only when you've worked there for 3 months

    Recommends
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at John Lewis full-time for more than a year

    Pros

    Good work atmosphere, everyone works towards the same goal, supportive colleagues, good hours.

    Cons

    Pace of change can be slow

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Superb culture and motivated workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Glasgow, Scotland (UK)
    Former Employee - Sales Assistant in Glasgow, Scotland (UK)

    I worked at John Lewis full-time for more than 3 years

    Pros

    - Motivated and talented workforce that really bring out the best in your performance
    - Very open and collaborative culture, feels far more like a team than a competitive sales environment
    - Senior staff take opportunities to listen and generally communicate and implement change effectively
    - Opportunities for democratic participation on store or company wide level
    - Outstanding customer service generally recognised, rewarded and appreciated
    - Annual bonus
    - Many other benefits including staff discount, holiday centres etc...

    Cons

    - Performance reviews largely symbolic, very little opportunity to influence overall outcome, particularly in terms of negotiating pay rises.
    - Poor pay progression
    - Additional overtime often not paid despite additional hours worked
    - Lack of adequate training for more specialist sales areas
    - Poor back-office support for IT, Finance etc...
    - Can feel like a very 'corporate' environment at times

    Advice to ManagementAdvice

    When setting company wide corporate policy, make sure that adequate resources (particularly additional budgets) are given to actually implement it in practice.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Brilliant company. Great understanding people. Partnership based on principle and values. Partners always put first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Cambridge, East of England, England (UK)
    Current Employee - Sales Assistant in Cambridge, East of England, England (UK)

    I have been working at John Lewis full-time for more than a year

    Pros

    Great management. Good discount. Brilliant catering and considerations for partners during work and breaks. Bonus is a plus. Christmas is always a delight with free meal and wine served by your manager. Everyone is very friendly and down-to-earth.

    Cons

    Minimum wage as sales assistant position, but wage same as every other retailer.

    Advice to ManagementAdvice

    encourage partners to be more engaged in AGMs/business plan.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at John Lewis

    Pros

    Friendly, good management, flexible, structure

    Cons

    No room for creativity, Training limited

    Recommends
    Positive Outlook
    Approves of CEO

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