John Lewis

  www.johnlewispartnership.co.uk
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John Lewis Reviews in United Kingdom

Updated August 11, 2014
Updated August 11, 2014
71 Reviews

4.1
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
John Lewis Chairman Charlie Mayfield
Charlie Mayfield
46 Ratings

Review Highlights

Pros
  • Very good benefits package available to all employees from three months employment (in 6 reviews)

  • Great benefits, nice place to work, fair workplace, enjoyable environment (in 5 reviews)


Cons
  • not changing well lack of jobs very slow to react long hours very poor managed at store level (in 5 reviews)

  • Slow career progression, not great wages (in 4 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work atmosphere, everyone works towards the same goal, supportive colleagues, good hours.

    Cons

    Pace of change can be slow

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Superb culture and motivated workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Glasgow, Scotland (UK)
    Former Employee - Sales Assistant in Glasgow, Scotland (UK)

    Pros

    - Motivated and talented workforce that really bring out the best in your performance
    - Very open and collaborative culture, feels far more like a team than a competitive sales environment
    - Senior staff take opportunities to listen and generally communicate and implement change effectively
    - Opportunities for democratic participation on store or company wide level
    - Outstanding customer service generally recognised, rewarded and appreciated
    - Annual bonus
    - Many other benefits including staff discount, holiday centres etc...

    Cons

    - Performance reviews largely symbolic, very little opportunity to influence overall outcome, particularly in terms of negotiating pay rises.
    - Poor pay progression
    - Additional overtime often not paid despite additional hours worked
    - Lack of adequate training for more specialist sales areas
    - Poor back-office support for IT, Finance etc...
    - Can feel like a very 'corporate' environment at times

    Advice to ManagementAdvice

    When setting company wide corporate policy, make sure that adequate resources (particularly additional budgets) are given to actually implement it in practice.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Brilliant company. Great understanding people. Partnership based on principle and values. Partners always put first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Cambridge, East of England, England (UK)
    Current Employee - Sales Assistant in Cambridge, East of England, England (UK)

    Pros

    Great management. Good discount. Brilliant catering and considerations for partners during work and breaks. Bonus is a plus. Christmas is always a delight with free meal and wine served by your manager. Everyone is very friendly and down-to-earth.

    Cons

    Minimum wage as sales assistant position, but wage same as every other retailer.

    Advice to ManagementAdvice

    encourage partners to be more engaged in AGMs/business plan.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Friendly, good management, flexible, structure

    Cons

    No room for creativity, Training limited

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    One step forward, two steps backward.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Assistant
    Former Employee - Catering Assistant

    Pros

    John Lewis comes with excellent out of work benefits such as company discount within John Lewis and Waitrose, discounted leisure benefits, gym lessons paid for by the company etc.

    Pay is exceptional on Sundays.

    Cons

    The Catering Assistant role is a dead end job that I would not recommend to anyone with aspirations beyond minimum wage work.

     There are very very few opportunities for advancement. Those with career aspirations transfer out of catering departments and often excel, quickly arriving in a section manager or team leader role that is otherwise unattainable.

    Communication within many departments is very poor and managers seem to lack direction.

    Departments are often short staffed while being particularly labour intensive. Hiring of new staff is controlled by head offices and managers are frequently denied requests for replacements for staff who leave John Lewis or transfer to another area of the business.

    Advice to ManagementAdvice

    Reintroduce manager control over menus and day to day running of departments. Head office enforced uniformity has led to a watered down consumer experience that represents an upmarket Gregg's rather than a Place to Eat 'Restaurant.'

    Improve offerings in term of advancement for staff, at the moment it appears that advancement is taking on management level responsibilities for minimum wage pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Company Culture very stand-offish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  London, England (UK)
    Former Employee - Consultant in London, England (UK)

    Pros

    Flexible working hours. Good benefits.

    Cons

    Complicated structure. A lot of bureaucracy leading to slow delivery times.

    Advice to ManagementAdvice

    Allow for more team related engagements. Do more team building events.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    An extremely rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Partner  in  Aberdeen, Scotland (UK)
    Current Employee - Selling Partner in Aberdeen, Scotland (UK)

    Pros

    The relationships formed at John Lewis, due to our equal status and democratic "partner" nature are superb. The pay is good for a retail job, and the work is highly rewarding.

    Cons

    Procedures are at times, outdated and difficult to follow. Systems are one of the weakest area. Thoroughly needs updating partnership wide.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The JLP experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company ethos, the fact it is a partnership and all the benefits that you enjoy due to this - bonus, discount, subsidies

    Cons

    Change programmes happening as in any country and changing fundamental ways in which the partnership is different. The changing pace of retail requires this change to keep happening but unsettling when you believe a job in JLP was for life

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    Pros

    For selling Partners (in branches) - a brilliant experience, lots of opportunities, there is the opportunity to diversify and do different things, really encouraging of personal development, good staffing structure - approachable and friendly management teams - doesn't get much better than this for shop assistants!

    Cons

    Business politics (as with any business), get more and more complicated the higher up the food chain you go.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Quie freindly enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Amazing benefits,being partner and stuff

    Cons

    Slow moving,conservative company/ No innovation here

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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