John Q. Hammons

  www.jqhhotels.com
  www.jqhhotels.com

John Q. Hammons Reviews

Updated December 17, 2014
Updated December 17, 2014
59 Reviews
2.8
59 Reviews
Rating Trends

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Jacqueline A. Dowdy
28 Ratings

Review Highlights

Pros
  • If you are entry level, this is a great place to start your career (in 4 reviews)

  • Adequate training, paid time off, 401K, excellent travel discounts, entry level pay is probably the best around (in 3 reviews)


Cons
  • There is no work-life balance, and it doesn't have to be that way (in 6 reviews)

  • The health insurance is horrible (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's mostly about revenue...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at John Q. Hammons full-time (more than an year)

    Pros

    Great place to gain experience. Entry level positions are frequently open, so with minimal experience you can jump start your career.

    Cons

    Outdated philosophy on work-life balance. No holidays off without taking a PTO day, so in your first few years with only 5 days of PTO don't plan on taking any time off, or getting sick, unless you have a cool boss. They have continual "incentives" where you can earn PTO days, so work even harder and you could get rewarded for it.

    Advice to ManagementAdvice

    PTO days are vital for employee retention. It sends a bad message to your employees and is so old school I can't tell you how much it hinders employee productivity.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Culture is horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GSR in Houston, TX
    Former Employee - GSR in Houston, TX

    I worked at John Q. Hammons

    Pros

    Once work is completed, lots of time to kill.
    401 K - employer matches half.
    Flexible hours, great for school.

    Cons

    Everyone hates everyone.
    Lots of favoritism.

    Advice to ManagementAdvice

    Pay attention to what's going on right under your nose. Management expects you to lead by example but hardly do themselves.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great company to work for but definitely has their issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food & Beverage Manager in Springfield, MO
    Current Employee - Food & Beverage Manager in Springfield, MO

    I have been working at John Q. Hammons full-time (more than 8 years)

    Pros

    Great benefits and P.T.O. is fantastic.

    Cons

    A paper trail for a paper trail.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at John Q. Hammons full-time (less than an year)

    Pros

    High quality hotel with excellent clients. Wonderful team spirit is exhibited by the staff. The management believes in a team atmosphere. Very professional feel to the hotel. They offer great travel benefits when staying at other associated properties.

    Cons

    Pay is lower than the industry standard. I have been told that the salary increase is not as good as it could be.

    Advice to ManagementAdvice

    Pay top dollar to your employees and you will attract top candidates.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    can move up quickly if dedicated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Event Operations
    Former Employee - Director of Event Operations

    I worked at John Q. Hammons full-time (more than 3 years)

    Pros

    commitment to promotions, aiding in career planning and mapping, mentoring

    Cons

    the main downside is the low pay increase with promotions. It creates an atmosphere that pushes employees to move outside the company and then come back if they want to receive competitive pay

    Advice to ManagementAdvice

    increase salaries

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Work hard and make it your goal to service the guests and you'll be happy where you work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at John Q. Hammons full-time (more than 10 years)

    Pros

    If you work hard, you can move up.

    Cons

    Hotel industry in general is a difficult industry. Company's bottom line is based on how well the sales team is doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Springfield, MO
    Current Employee - Line Cook in Springfield, MO

    I have been working at John Q. Hammons full-time (more than an year)

    Pros

    Excellent guests with high expectations because they are paying a premium. Adequate training, paid time off, 401K, excellent travel discounts, entry level pay is probably the best around.

    Cons

    Mr. Hammons preached 'take care of your people and they will take care of our guests'.... however - the pay scale does not (any longer) reflect that philosophy. Management frequently sounds the bugle to rally around a department that needs assistance (ie: labor) - the reward for volunteering to help out is note and a pack of starburst for being a "star." You CAN cash in the notes for $1.00 each - I've had 5 in a year. In my opinion, jobs here are geared for college kids that have no intentions beyond earning beer money. There is an internal merit and advancement system that spans all properties, but no one seems to know how to make it work... HR at my location is an additional duty for the accountant, and it is obvious she couldn't care less.

    Advice to ManagementAdvice

    Staff to the appropriate levels or pay overtime. Holiday pay should be a no-brainer. Shift-differential pay too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Solid work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO

    I have been working at John Q. Hammons full-time (more than 10 years)

    Pros

    Very good management. They take care of their employees, and will value you provided you bring some value to them, much like any form of proper employment.

    Pay is determined on average compensation for that region and position.

    Cons

    Pay is determined on average compensation for that region and position. This is only a con depending on your profession in relation to the region.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    JQH needs to be released from the contract or they need to make major changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at John Q. Hammons full-time (more than 3 years)

    Pros

    This is one of the larger franchise management companies. The hotels are branded with major flags. Some locations are good.

    Cons

    ZERO holiday pay, very little PTO - not comporable with the industry standard. Old school way of thinking, still doing some things like a old school tick sheet. JQH is a very cheap company which does not take care of its employees. The operate on a thin staff and try to put as little money as possible into the properties. They expect any in management to handle multiple roles due to the thin staff.

    Advice to ManagementAdvice

    Overhaul benefits, compensation and most of all change out the management. Bring in people with fresh, new ideas. However you need to be open to listening to the fresh new ideas. It isnt the 80's invest in technology, case in point, tick sheets, really? Invest in the properties not only from a capital side of things but on a staffing angle. All you are is burning and churning the employees which is getting you no where!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great people but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Glendale, AZ
    Current Employee - Manager in Glendale, AZ

    I have been working at John Q. Hammons full-time (more than an year)

    Pros

    Really great people who put their heart into their jobs.

    Cons

    Compensation once your hired DOES NOT keep up with market. Structure and direction is lacking. Budget and operations are unclear and micro managed from corporate. Communication between JQH and Marriott is met with reluctance.

    Advice to ManagementAdvice

    Keeping associates is industry wide a best practice. Salary, bonuses, or benifits need to be overhauled.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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