Pros – good career and development opportunity
Cons – high work pressure and always work under tight schedule with lots of changes
Advice to Senior Management – more close to the employee
Pros – Positive work environment with a decent break room, gym, nice office space. Different options for schedules. Employee tuition discounts. Good training.
Cons – I came in as an admissions counselor. I was hired through an agency and was told I'd make a certain amount of money, but later realized that the quoted salary was based on what I would make after working there an entire year (I'd get a significant raise once I was hired on in three months time). The starting wage was barely liveable and with zero benefits until I was hired on.
The job itself was fine, except that it was heavy pressure sales. This does not align with their ideas regarding education--and how they weren't concerned with being a diploma mill. It's a good school, and isn't a diploma mill, but their approach to admissions is similar to those diploma mills. I had an abundance of leads that were supposedly viable, but most of the leads I had were old or had been worked to death. I was still expected to make hundreds of calls a day (which meant calling people multiple times a day, every day, for weeks) and close many of these leads each month. I didn't get many fresh, viable leads--so the job was almost impossible to do ethically. People were let go left and right because they didn't meet quotas. The bottom line is that they weren't given the opportunity to develop their leads or the tools to do so.
There was a ton of communication problems between admissions and the academic service department. One prospective student of mine was told completely incorrect information about a single course she was trying to take. It turned out it wasn't available for her degree plan. We only found out when the registrar refused to register her--causing her a ton of stress about whether she would graduate from her home institution. Managers seemed pretty cavalier about fixing the mistake for her.
I'm now a student at this university, and overall, I'm not all that impressed. While the classes are somewhat interesting, it's because of my fellow students. My professor never answers emails and seems to be a bit clueless. She does have a PhD, but she doesn't seem to have much of a command of grammar. She never participates in forum discussion, and I've received zero feedback on assignments (save a numeric grade). Also, I am required to log in multiple time a week--which was a major selling point as an AC...complete lie with this course.
Advice to Senior Management – Invest in your people. Stop training dozens of people only to fire half of them within a month because they didn't immediately produce. This is a relationship business, and your practices contradict your mission/purpose.
No, I would not recommend this company to a friend
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