JustAnswer Reviews

Updated March 24, 2015
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3.3
77 Reviews
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Recommend to a friend
Approve of CEO
JustAnswer CEO Andy Kurtzig
Andy Kurtzig
51 Ratings

Pros
  • A positive work-life balance is not just encouraged, it is mandated (in 12 reviews)

  • Beautiful location, with parking, dog friendly (in 9 reviews)

Cons
  • No career development, 0 training, crazy turn-over rate (in 4 reviews)

  • It is very unfortunate because the business model is fantastic but the execution is extremely poor (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. 6 people found this helpful

    Great company on exciting track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer full-time

    Pros

    This business makes a difference in people's lives. Everyone at the company is inspired by the company's mission and potential. JustAnswer leads the space and has more market potential than most other internet companies out there. It has been around for over a decade and is here to stay.

    Everyone is passionate about making a difference for customers and having the company succeed. The work atmosphere is generally friendly and fun. But it can also be serious and focused. Most people feel that there is a lot or work still to be done. There is never a dull moment or a day with nothing to do.

    Good perks and it's in the Presidio. Pool table, card games, nap room, massages, catered lunches, beer keg.

    Internal promotions happen and seem to be on merit.

    The plan makes sense. This company is on an exciting track.

    Cons

    Online professional services is not easy. The company has figured out how to do a lot of it but not all of it.

    Product sometimes gets ahead of itself - with more ideas than time to test them all well.

    Advice to ManagementAdvice

    You have good people. Give them the space to do what you want but their way - at least a lot of the time.

    For those people looking at some mistakes in the rear view mirror, get over it. Like I said, the company is on a good path now.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Latest reviews suspiciously cheery, of course cutting half the staff probably eliminated naysayers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer

    Pros

    Cushy office setup, food, fitness, etc. focus, transportation, easy to get traction on ideas (whether good or bad, though), some positions well paid

    Cons

    Pay isn't competitive in many positions, rush to innovate supersedes need to build a solid product and build a sustainable customer base, constructive feedback not welcome, a yes culture

    Advice to ManagementAdvice

    Slow down, solidify, do it with integrity and common sense.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 6 people found this helpful

    We're getting there!

    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at JustAnswer full-time (less than a year)

    Pros

    Proven business and revenue model, operates in a huge market so there is plenty of opportunity for JA to become really big.
    Lots of scope for professional growth. Employees get a lot of autonomy and are encouraged to have and share their informed points of view.
    Smart,driven people working in a collegial atmosphere. Very little politics.
    Great work-life balance, especially for a start-up.

    Cons

    Lack of focus. Also, although the company is fairly data-driven, there is still a tendency for people to revert to taking gut calls especially under pressure. Needs better planning and prioritization.

    Advice to ManagementAdvice

    Stick with the plan, there's a good one in place.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful

    The next big thing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at JustAnswer full-time (more than 3 years)

    Pros

    This company is going to be the next big thing. Very close to breaking out. Nice people. Smart, too.

    Cons

    Lots of drama when the company tried to change the name to Pearl and then back again.

    Advice to ManagementAdvice

    I like the new OKR's and strategy. Simple and clear. You're on the right track.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    Good balance, no supervision and plenty of projects to do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer

    Pros

    Like location, perks like massage and free food, bosses are hands off

    Cons

    No coherent vision or direction, most senior staff are grossly incompetent

    Advice to ManagementAdvice

    Hire more competent execs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful

    Great culture, lots of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer

    Pros

    Very collaborative culture with no office politics. Everyone is focused on making the company successful. Company has gone through some major changes and now is turning around and seems to be positioned for growth. Good work life balance especially for a startup. #1 in the expert Q&A space with competitive advantage over others.

    Cons

    2 years of turnaround have taken a toll on people. While the company has turned around, some employees are fatigued. Parking is expensive

    Advice to ManagementAdvice

    Execute well against the plan to drive growth

    Recommends
    Positive Outlook
  8. 5 people found this helpful

    Satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer

    Pros

    Wonderful people. Smart and yet so warm.
    There is ample opportunity for growth for the company. That naturally gives individuals opportunity to grow and take on new challenges. Management is very supportive of new ideas and letting individuals take on new roles/tasks within the company.

    Cons

    Unfortunately pros also happen to be the cons here. Management is so nice and supportive that sometimes not so good ideas are supported that end up (or will eventually end up) hurting the business in long run.

    Recommends
  9. 12 people found this helpful

    Great potential and opportunities but currently being squandered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JustAnswer full-time (more than a year)

    Pros

    -Beautiful surroundings on the Presidio
    -stocked kitchens, catered lunch twice a week
    -frequent fun team offsites
    -good work/ life balance
    -majority of the employees are very intelligent, hard working yet fun
    -average benefits

    Cons

    -lack of transparency! The CEO and senior management *talk* a good game about being transparent, listening to employee input, etc. The fact is almost all decisions are done behind closed doors with little input and then announced by formal proclamation. The CEO pretty much makes all his decisions seemingly without heeding employees' concerns and advice and then the management carries out his orders. Senior management that disagree with him are removed.
    -high turnover which the CEO tries to spin as being standard in the industry
    -a used car salesman mentality towards both its customers and employees; try to milk as much as possible from them while offering the lowest acceptable return.
    -some projects are started with much gusto and then dropped too quickly; several teams working on the same thing unbeknownst to each other.
    -lack of a learning curve; and when things don't turn out as the *CEO* expected (even though employees try to correct his expectations), the blame game sets in. Either that or some of the worst spin control I have ever seen. The CEO is perfectly capable of admitting he is wrong when the results are undeniable and I commend him for that. However, the same mistakes keep getting repeated.
    -deceptive business practices constantly introduced while other teams work diligently on trying to better the user experience: complete cross purposes and the all mighty dollar wins out. This is a particular pity in that almost every single employee and senior manager feels a sense of shame regarding the shadier side of things and they truly do try to rectify these aspects. But in the end it is always Andy's way or the highway.
    -inability to keep a CFO for any real length of time
    -slow progression away from the more casual but results-producing "smart, fun, get things done" culture to an intermediate stage of no culture and forced attempts at fun

    Advice to ManagementAdvice

    It is not uncommon for great innovators to not be the greatest at managing their innovations. The better ones have a sense of *humility* and know when to get out of the way or even step down. Ego is commonly the culprit of CEOs that don't know when to exit stage left and I fear that is what is going on here. The idea behind JustAnswer is phenomenal and the potential to do truly great work is limitless. However, if this company continues on the path that it is on without a radical shift, other players WILL step in to your arena, and having learned from your mistakes, build a better mouse trap. There is great hope and potential there: stop blowing it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 11 people found this helpful

    Disorganized and Lack of Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer full-time

    Pros

    - Great work/life balance
    - Convenient, scenic location (if you drive)
    - Dog friendly
    - Catered lunch 2x a week; tons of free snack
    - Opinions are heard and respected no matter position/level
    - Supportive HR team

    Cons

    - Leadership lacks vision and fixated on unrealistic goals
    - Disorganized product group with no overarching road map
    - Rather than fully invest in a few big opportunities, employees spend time constantly testing minor changes to the website and/or introduce features that add no value to the user's experience
    - No employee mentoring or personal growth development plans

    Advice to ManagementAdvice

    Recognize that the business/market has changed since JustAnswer's inception. Deliver a strategy/plan that the company can get behind. Get realistic about the goals and what's achievable. It is demotivating to work in a place where you are constantly failing to measure up. Be self aware of what you know and what you don't...hand over the reigns to experienced leaders and let them do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 10 people found this helpful

    Lack long term strategic vision, no career advancement, not value talents, bad business model, no growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JustAnswer full-time

    Pros

    1. The company is situated in the nice Presidio Park, but the cost of parking is 7 dollars per day.
    2. The benefits package is decent, with perks such as lunches twice weekly and snacks.
    3. Work hours are flexible, and the work is usually not very stressful, providing somewhat good work/life balance.
    4. There are some friendly, smart co-workers who may help you personally and professionally.

    Cons

    1.The company is hitting a cap in terms of revenue growth primarily because of the nature of its business model, cutthroat external competition and its mediocre product , which, by the way, will soon become outdated against the trend in the ever-evolving tech world.
    2.Promotion or advancement often occurs within the people favored by the management, and not all the times based on merits, technical capability and performance.
    3.Lack long term strategic vision on how to grow the business. Only focus on short term revenues despite they are at the cost of customers' trust.
    4.Lack transparency on the financial well being of the company. Disregard of employees' happiness. Make efforts in managing the employees' perception of the company , rather than focusing on the reality. Office politics and BS is not uncommon.

    Advice to ManagementAdvice

    Be more transparent. Pay more attention to employees' growth. Focus more on getting things done, instead of managing perception. Put more resources to make good radical changes to the product from the engineering side or change the business model, instead of spending time doing things that predictably can never grow the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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