JustAnswer Reviews

Updated October 10, 2014
Updated October 10, 2014
72 Reviews
3.1
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JustAnswer CEO Andy Kurtzig
Andy Kurtzig
48 Ratings

Review Highlights

Pros
  • A positive work-life balance is not just encouraged, it is mandated (in 11 reviews)

  • Beautiful location, with parking, dog friendly (in 9 reviews)


Cons
  • No career development, 0 training, crazy turn-over rate (in 4 reviews)

  • It is very unfortunate because the business model is fantastic but the execution is extremely poor (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Passionate Teams, Innovative and Integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Innovate Team in San Francisco, CA
    Current Employee - Innovate Team in San Francisco, CA

    I have been working at JustAnswer full-time (less than an year)

    Pros

    Very passionate employees eager to help each other and their teams meet and exceed goals. The mission of the company gives me something that I can stand by and recommend to friends and family- for me that's a huge PRO.

    Cons

    Legacy reporting systems make information gathering a chore.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Awesome idea, poor execution, greedy leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at JustAnswer full-time (more than 3 years)

    Pros

    The idea has real potential and some day a company like JustAnswer will be as large as Amazon.

    There is freedom to experiment here, though the best ideas often don't get developed past a poorly made MVP.

    The work-life balance is exceptional and the Presidio location is unique.

    There is an inordinate amount of intelligent, engaging and caring people who work here.

    Cons

    The leadership, mainly CEO Andy Kurtzig, lacks imagination and a vision. Most products are developed based on his decisions. This means most products end up being different billing schemes or confusing subscription plans intended to squeeze money out of the customer.

    In one instance, an entire product team sent a letter of dissent to the executive team regarding a "feature" that would result in misled customers. They were forced to release the product anyway.

    There is an intentional disregard for quality product development; priority is always placed on the next billing plan or confusing up-sell that will bring in instant, short-term money. The desire for revenue, at all costs and all goodwill, is insatiable.

    Advice to ManagementAdvice

    The board of directors (which includes the CEO) should consider replacing the CEO. This seems unlikely since some of the board members are close family friends of the CEO, but it should be attempted.

    Focus on products that will improve the customer's core experience.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Lack long term strategic vision, no career advancement, not value talents, bad business model, no growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JustAnswer full-time

    Pros

    1. The company is situated in the nice Presidio Park, but the cost of parking is 7 dollars per day.
    2. The benefits package is decent, with perks such as lunches twice weekly and snacks.
    3. Work hours are flexible, and the work is usually not very stressful, providing somewhat good work/life balance.
    4. There are some friendly, smart co-workers who may help you personally and professionally.

    Cons

    1.The company is hitting a cap in terms of revenue growth primarily because of the nature of its business model, cutthroat external competition and its mediocre product , which, by the way, will soon become outdated against the trend in the ever-evolving tech world.
    2.Promotion or advancement often occurs within the people favored by the management, and not all the times based on merits, technical capability and performance.
    3.Lack long term strategic vision on how to grow the business. Only focus on short term revenues despite they are at the cost of customers' trust.
    4.Lack transparency on the financial well being of the company. Disregard of employees' happiness. Make efforts in managing the employees' perception of the company , rather than focusing on the reality. Office politics and BS is not uncommon.

    Advice to ManagementAdvice

    Be more transparent. Pay more attention to employees' growth. Focus more on getting things done, instead of managing perception. Put more resources to make good radical changes to the product from the engineering side or change the business model, instead of spending time doing things that predictably can never grow the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Disorganized and Lack of Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer full-time

    Pros

    - Great work/life balance
    - Convenient, scenic location (if you drive)
    - Dog friendly
    - Catered lunch 2x a week; tons of free snack
    - Opinions are heard and respected no matter position/level
    - Supportive HR team

    Cons

    - Leadership lacks vision and fixated on unrealistic goals
    - Disorganized product group with no overarching road map
    - Rather than fully invest in a few big opportunities, employees spend time constantly testing minor changes to the website and/or introduce features that add no value to the user's experience
    - No employee mentoring or personal growth development plans

    Advice to ManagementAdvice

    Recognize that the business/market has changed since JustAnswer's inception. Deliver a strategy/plan that the company can get behind. Get realistic about the goals and what's achievable. It is demotivating to work in a place where you are constantly failing to measure up. Be self aware of what you know and what you don't...hand over the reigns to experienced leaders and let them do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    It really could be great but sadly I do not think it will be unless they make some major changes asap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer full-time (more than 3 years)

    Pros

    Good work life balance and some great coworkers, payment is good.

    Cons

    The main con, is that the website is a con itself, full of dark patterns. They continue to roll out scammy features in order to confuse and take advantage of the most desperate and computer illiterate folks on the internet.

    People can and are actually helped on the site by the experts but just answer takes every opportunity to steal from it's experts and customers. It is not uncommon for a customer to place a deposit to ask a question and then vanish and never reply to their expert or ask for their money back. Usually because they don't even know what company they just paid. What happens then? Just answer keeps their money. Do they actually assume someone just wanted to drop by give them money and receive no help? Then they have the nerve to make the customer go through a horrid refund process and blame the customer for the confusion.

    Often a customer will be helped by an expert but if they do not rate the expert with the misleading rating system just answer again keeps 100% of the money robbing from the expert. They have zero respect for the experts who they would not exist without.

    Just look at the positive reviews on this website. They are so obviously fake, that says it all. It says they are aware that they rob people and are trying to cover it up. The potential to have an honest successful website is there but they would rather concentrate on short term income gains that build zero customer base.

    What you have here is legalized stealing. They steal from customers and experts and are allowed to do so by hiding behind pages and pages of terms and conditions that no one would ever read as well as a multitude of website bugs that are never repaired.

    I did for a minute think that they were going to get themselves together by building the new pearl.com site and changing the name but we all know how that went, it went nowhere and was a waste if millions I would imagine.

    Advice to ManagementAdvice

    Upper management likes to boast about "how we help people" I got news for you. Stealing money from a confused 80 year old is not helping anyone aside from you and your bank account. My advice is for upper management and the CEO to bite the bullet and take the financial loss needed to fix the website so customers and experts can communicate easily and properly and most importantly fairly.

    And for the love of god stop with the scammy features! Do you really think someone wants a monthly subscription to a service they never used before? Also not to mention I would say 80% of them don't realize they even signed up for it.

    Seriously how do you sleep at night? I would imagine by lying to yourself and thinking of your growing bank account. I would be more happy if you were at least honest about it rather than watching Andy lie about helping people and changing the world. Andy have some pride, look at the site, imagine your grandmother being taken on JA for a few hundred dollars and then having to spend hours trying to figure out how to refund. It's not cool. Be a good human it's as simple as that. Stop misleading people and pretending you care about them. So long as you assume that a person who does not rate an answer or leaves a deposit behind because they are lost belongs to your company I will never believe anything you say because that is down right wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    A roller coaster ride with a disappointing finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA

    I worked at JustAnswer full-time (more than 5 years)

    Pros

    The location is beautiful. I never got tired of driving through a forest to get to work.

    Work / life balance is excellent. Everyone is very understanding if you need to take some time off for personal issues, and the hours are fairly flexible. You can reasonably work a 40 hour week here.

    Everyone is very nice, and despite all of its problems, the company has done a good job attracting smart people.

    The idea behind the product is great. It feels like a service that people appreciate having available.

    Cons

    Management likes to claim to be data driven, but for most of my time at JustAnswer, (1) we didn't track data like refunds and chargebacks, and (2) nobody ever had good confidence in the data being collected. This meant that many features were pushed through because they moved the revenue needle without much respect for the full scope of its impact. While this drove revenue up significantly, the company has always had a problem with customer retention and high rates of refunds/chargebacks. Things have certainly improved, but the company is left with a ton of dark patterns that it can't get rid of without significantly impacting revenue. It's hard to be proud of the product, despite its good premise.

    This is not an engineering-focused company. For the most part, engineers are focused on delivering minor features. Not every team has product managers, but for the feature teams, PMs essentially dictate what engineers work on. This includes being the final decision makers behind purely technical aspects, like reducing technical debt and introducing automated tests. Engineers only get to give feedback during trade off discussions, after features have already been well defined. And the trade offs are usually discussions about how to cobble together the quickest hack to get the feature out quickly. This leads to a lot of conflict between engineering/product, and a deep sense of mistrust. High level management has repeatedly used the mantra "engineering is a tool for product" to alleviate conflict, but all it has done is made engineers feel under appreciated.

    For being so small, it is surprising how much process has been put in place. It feels like each time a mistake is made, a new process is put in place to help alleviate making that same mistake in the future. But what you end up with is a checklist a mile long in order to get code pushed to production, and nobody has a holistic view of all the processes.

    Engineering managers are not involved in the daily activities of the people that they manage. They meet once a week with the engineers that they manage and don't generally step in or help out unless specifically asked to.

    The codebase here is in a terrible mess. There was a large attempt to refactor the code, but most of the newer/better code has been abandoned along with the failed rebranding of Pearl.com.

    Advice to ManagementAdvice

    Trust your employees.

    Empower teams to create processes that work for them.

    If quality is not a priority, be honest about it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Best Job I've Ever Had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JustAnswer full-time (more than 3 years)

    Pros

    JustAnswer cares for its employees as much as it cares for its mission. Both are treated with the utmost respect and esteem. There is also a real sense of comradery here as well as a true sense of purpose. The people here like coming to work and like making a difference. They respect their coworkers and enjoy themselves while helping those people that use the JustAnswer site. I have had many jobs over the years, but this, bar none, is the best.

    Cons

    No cons. I know that sounds unlikely, but I truly love what I do and what JustAnswer does.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Top notch professionals, friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Projects Lead in San Francisco, CA
    Former Employee - Special Projects Lead in San Francisco, CA

    I worked at JustAnswer full-time (less than an year)

    Pros

    I really enjoyed my time at JustAnswer. Everyone was extremely friendly and helpful. The atmosphere was exciting, but maintained a relaxed attitude. The company is doing exciting new things and is focused on innovation and quality. Still, they manage to treat everyone, and their opinions and contributions (and personal life!), with consideration and respect. I was given a lot of discretion in my projects and tasks, which suits my working style. There are no closed doors - even the founder and CEO Andy works at open stations, often moving around the office so he was close to different divisions. I was especially impressed with the quality of the management and employees - these are smart people. I worked a lot with the General Counsel, Emily, who I found to be particularly impressive. The office in the Presidio is beautiful - a national park and view of the Golden Gate right outside the front door.

    Cons

    This is an internet company, so its business model must be flexible and responsive to its market realities. This means employees must also be flexible and responsive. If you want the same job duties day in and day out, this is not the place for you.

    Advice to ManagementAdvice

    Keep the atmosphere you have already so carefully cultivated.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Empowering, focused, and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA

    I have been working at JustAnswer full-time (more than an year)

    Pros

    Some of the best people who, while being smart, are also team oriented. Egos are checked at the door, and focused on the right things (growth, customer satisfaction, hiring rock stars). Benefits are unreal, money is great, and every person makes a contribution to the success.

    Cons

    While there's been a changeover of folks, it's been mostly for the best (lost some folks who were clearly unhappy here). It is a dynamic place: pivots and data rule the day. If you are not comfortable with data driven decisions, and obsess about office politics, this may not be the best place for you.

    Advice to ManagementAdvice

    Foster the growth opportunities. Don't be afraid to lead, rather than try always to form consensus. Show the urgency, as well as the potential. Recognize that we don't have to spend as much time with staged communication opportunities, as much as organic validation and sharing.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    No one ever said changing the world would be easy. That doesn't mean you shouldn't try!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in San Francisco, CA
    Current Employee - Senior Associate in San Francisco, CA

    I have been working at JustAnswer full-time (less than an year)

    Pros

    JustAnswer is taking on the task of changing the way that every day people get access to professional services. Up against the multi-trillion dollar professional services industry that has no reason care about the consumer, JustAnswer is poised to break the mold and give people what the NEED - expert help that doesn't come at the price of a small car.

    Yes - this is a lofty goal, but it is a realistic goal and JustAnswer has the team, the environment, and the will to succeed.

    The Team: hands down the smartest group of people I have ever worked with. Harvard grads? we've got them by the dozen. Successful business people? no question. Good looking? JustAnswer employees were voted best looking bunch in a double-blind study by people who care about that stuff. Seriously though, there is no tension in the workplace. No corporate hierarchy. The CEO doesn't even have an office! The feeling that comes from working towards a common goal is infectious. Every member of the JustAnswer team, regardless of what specifically drives them, believes in the mission and works towards that achievement every day. I fancy myself a pretty smart person but it is truly a pleasure working with people that are MUCH smarter than I.

    The Environment/culture: nestled in the beautiful Presidio district of San Francisco - a former Army base - the office overlooks the iconic Golden Gate Bridge. Nothing beats taking a deep breath after a day of challenging and satisfying work, leaning back in your chair and taking in the sight of the evening San Francisco fog cascading over the bridge like a waterfall of clouds. A positive work-life balance is not just encouraged, it is mandated. Boasting a pool table, ping pong table, fitness center, catered lunches, three fully-stocked kitchens makes going home from work dreadful! No strict work hours. If you get your work done and done well, no one blinks an eye if you feel the need to enjoy a late-afternoon jaunt on the beach. Most importantly, everyone is down to earth and approachable.

    The Will to Succeed: a little repetitive, yes, but deservedly so. Every employee - from management to interns - believes that JustAnswer will succeed. A business has no choice but to achieve great success when its employees come to work every day knowing that achieving another goal or milestone is right around the corner. It is a team effort. I have never felt alone in anything I do. As stated above, there are no strict clock in/out hours but I often find myself working into the wee hours of the night because I to want to achieve great things with this company. When work doesn't feel like work, you know you're at the right place. I said everyone is really smart but for some reason no one seems to know the meaning of the word "fail." Pretty weird, right?

    In short, this place is pretty darn awesome.

    Cons

    "Cons" carries with it such negative connotations. Yes, there have been ups and downs. Sometimes goals aren't achieved and sometimes mistakes are made. As the ever-polarizing President Richard Nixon said time and time again: "Mistakes were made." Mistakes are inevitable but what matters is how a person/business learns from those mistakes. Before my first day of work I, of course, read glassdoor reviews written by my predecessors about how Andy, our beloved CEO, made some mistakes over the course of a few years. Needless to say, I was a bit concerned. HOWEVER, on my first day of work, sitting in my new-hire orientation, Andy acknowledged those mistakes head on. There was no political agenda - no hiding the ball. He went on to detail what he learned from those mistakes. I knew then that I had made the right decision coming to work here. Mistakes are encouraged! How else are we to learn and improve without some good old-fashioned adversity?

    All in all, every company has some "cons" but bumps in the road are bound to happen when you are trying to achieve what no person or company has ever achieved before. Ohhh you were probably thinking that Bill Gates or Steve Jobs never made a mistake...

    Advice to ManagementAdvice

    Stay true to what you know. Don't be afraid of repeating the past. It won't happen if you are mindful of the path you've gone down.

    Recommends
    Positive Outlook
    Approves of CEO

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