KB Home Reviews

Updated August 15, 2015
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KB Home President, CEO, and Director Jeff Mezger
Jeff Mezger
8 Ratings

Pros
  • Very good training program both in product training and in Sales skill set training (in 6 reviews)

  • You can make really great money (in 3 reviews)

Cons
  • High pressure, micromanaged, long hours, no work life balance (in 9 reviews)

  • The Raleigh division unfortunately was vary disorganized at the local level (in 3 reviews)

More Pros and Cons

28 Employee Reviews

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  1. Generally passable but disorganized and frustrating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Working in the division office, not a bad place to start out and get some experience, they are willing to promote from within or help if you become interested in a different role. If you can put up with the frustration it isn't a bad place to put in your time and go home.

    Cons

    Working in the office you sit by and watch as sales and construction are offered bonuses (in addition to regular compensation, like commission) at least once a month, just for doing their job (or in some cases still not meeting minimum expectations but doing better than usual). Everyone who isn't management is called a coordinator, and can expect that any manager (including ones you do not report to) will drop by and ask you to create yet another report or spreadsheet based on information that you are already providing in another spreadsheet, but arranged slightly differently. They will utilize this report for a week or two, then forget about it - when you shift your focus to other priorities they have given you, 6 months later they will come out of the woodwork asking for the "important" report. Some departments (some who truly are overworked, some who are not) pass tasks onto other departments frequently. Everyone works extra hours, how much depends on your department - some are reasonable, though.

    Advice to Management

    Get organized. Take a good look at some of the management. Reward the office with even a fraction of how you reward the field teams.


  2. In the big picture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Studio Specialist in Jacksonville, FL
    Former Employee - Design Studio Specialist in Jacksonville, FL

    I worked at KB Home full-time (More than a year)

    Pros

    In the big picture it is a great company to work for. Great training.

    Cons

    Too many people trying to be the top dog in the branch I was associated with.

    Advice to Management

    Up Upper Headquarter management. Plan more unannounced visits.


  3. Make this A Last Resort

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Home Sales Consultant in Houston, TX
    Current Employee - New Home Sales Consultant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at KB Home full-time (More than 3 years)

    Pros

    Big name to attract clients, sales tools are provided (like most companies), no car type requirements, they accept no new home sales experience

    Cons

    Very poor management; poor planning, very poor follow through, homes often built late, pay structure punishes sales person for mistakes and delays of every other branch (construction and loan), strong favoritism, preferred lender is not prepared to handle loan and not knowledgeable about general loan requirements, sales people can often be unprofessional and can be difficult to work with as coworkers (a result of accepting inexperienced sales people to cover for high turnover).

    Advice to Management

    Put educated individuals in charge of departments and roles they are knowledgeable in. Current personnel simply work their way up the rank without real merit other than tenure which results in low quality leadership. Poor analytical ability at management level causes challenges for sales people in the market such as noncompetitive pricing and poor customer service in cases of company failures.


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  5. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good place to learn the business and get industry experience that most other builders require around town.

    Cons

    Not the most sales friendly company. Other Departments tend to get more support and less blame.

    Advice to Management

    Create more of a sales friendly environment


  6. Superintendent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Superintendent in Lakewood, CO
    Former Employee - Superintendent in Lakewood, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Quality benefits and building a quality product.

    Cons

    Lack of support and large workload that can be hard to keep up with at times.

    Advice to Management

    Better support in the field.


  7. Helpful (1)

    New Home Sales Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Home Sales Counselor in Houston, TX
    Former Employee - New Home Sales Counselor in Houston, TX
    Negative Outlook

    I worked at KB Home full-time (More than 3 years)

    Pros

    It is a great place to get your foot in the door for new home sales. They often hire people with no direct experience in new home sales. I got along well with all of my fellow sales counselors. Decent training. Have systems and processes for everything.

    Cons

    Income can be less than at other companies because they usually pair up at least two sales counselors to a community. Built to order business model does not allow for many spec homes to be built resulting in lost sales to competitors who have ready to move in homes. Houston division will leave their sales counselors in a community for a while after everything is sold to manage the backlog then move you to a new community that is not ready to start construction for months resulting in high cancellation rates and long periods without closings. Management will often place you in a community really far from where you live.

    Advice to Management

    Pay more attention to what happens on the construction and purchasing side of the business. Competitors are willing to pay the trades more and get better performance from them. Quit rewarding construction supervisors for not meeting their deadlines.


  8. Good place to work, strong company, quality homes

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KB Home full-time (More than 5 years)

    Pros

    Price point of homes is usually competitive in the market, managers are fairly reactive to changes in market to maintain competitive edge. Strong company, was able to weather the downturn in the market and make a comeback, great benefits

    Cons

    Training has slacked off the last 5 years due to the market adjustment, they have been adding more in but it can be a bit of a sink or swim atmosphere sometimes, still running on a bit of a skeleton crew in the office so working in the field there isn't as much support

    Advice to Management

    Provide more opportunity for feedback from employees


  9. VP of purchasing

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Independent thinking was encouraged

    Cons

    The company was full of empire builders. A CYA Company

    Advice to Management

    Get advice from the front line managers


  10. Good Company but Management needs to listen more to their employees concerns and suggestions.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Positive Outlook
    No opinion of CEO

    I have been working at KB Home full-time (More than a year)

    Pros

    If given the right community you have the opportunity to make money. The business model offers a low base price and allows buyers to control the cost of the options and works well against other builders in the market place. The Superintendents are hard working, supportive and very helpful and do a great job meeting deadlines. The focus is always trying to make the buyer have a great home buying experience. Customer Service is always going above and beyond for buyers.

    Cons

    If your starting a new community it can easily take up to a year before you see any commission checks. The sales floor is a competitive floor environment so depending on your partner you can be working in a challenging environment. You are required to work weekends and holidays so quality of life can be difficult. The Marketing Department appears to be the weakest link within the Division and not very supportive of the sales representatives as well as other departments. Instead of working with the Sales Department most suggestions are either rejected or you basically get no response back. Lack of signage is a big problem for most of the communities and just to get pricing paper or brochures are heavily regulated.

    Advice to Management

    Management needs to listen more to their employees concerns and suggestions. It appears decisions are made without careful consideration of market conditions or asking input from their sales people when opening new communities. The company culture appears to be more focused on making money and a lack of concern of their employees well being. Departments appear to work against each other instead of working together and Marketing is the biggest challenge for the Sales Department.


  11. Cog in A Wheel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cost Accountant in Phoenix, AZ
    Former Employee - Cost Accountant in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at KB Home full-time (More than a year)

    Pros

    The people are all great to work with and they do try to change up the divisions that you do the accounting for to make it a little more interesting.

    Cons

    There is a lot of favoritism and cliques. There is very little promotion opportunity since most of the controllers for the divisions have been there for YEARS...like 10-15 and aren't going anywhere.

    Advice to Management

    It would be great if there was more opportunity for new ideas and new ways to do things.



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