KISSmetrics Reviews

Updated August 26, 2015
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14 Employee Reviews

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  1. Great Growing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at KISSmetrics full-time (Less than a year)

    Pros

    Professional culture--many people are from different backgrounds such as other startups, larger corporate settings, even from other non-tech fields. Because of this, I think we have a unique culture where everyone brings something different to the table whether it's the sales team to the analytics team or product to marketing, in a reasonable way. Despite growing pains, everyone is able to bring up their challenges in a collected, professional manner where things get resolved almost instantly.

    Cons

    Growing pains--there is always a new plan or a new process, so it's fine if you are flexible and roll with the punches.

    Advice to Management

    Keep it up!


  2. Great people, Amazing CEO, but no future ahead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    Pros

    The people are amazing and bright! I love coming to work everyday because of my team. My boss really listens and tries to address our concerns. We have some awesome dogs here and the atmosphere is really chill and playful. Nerf fights all around. Our CEO is amazing and knows what he's doing but unfortunately that's just not enough.

    Cons

    Unfortunately our biggest competitor is Google Analytics and there's not competing with Google especially when they put out a free product. Half our engineering team walked out earlier in the year and they haven't really been replaced so we can't make progress on the product. The only progress really being made is on the UX/UI front which won't help if the product doesn't deliver. Selling the product is easy, the challenge is when our customers have issues. We don't have enough support on the customer success team to keep our customers happy and like I said, we don't have the engineers to address the issues. Things change constantly. We're told something one day but it changes the next day so there's no progress but a lot of frustration. People on the team often say the best that could happen our company getting bought out. The company will only last for another 1-2 years max.

    Advice to Management

    Get more operations employees so our Salesforce backend gets fixed and so more issues can be addressed rather than one person doing it all. Stick to your word and deliver. Continue to be transparent. Hire more engineers already!


  3. Helpful (2)

    The thought that counts?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at KISSmetrics full-time (More than a year)

    Pros

    Some of the smartest minds in product, marketing, and sales. You can definitely tell there was high potential for the product to be great and for sales to hit numbers. Meetings seemed constructive and you got the feeling your input was valued.

    Cons

    Execution of previously mentioned ideas was sub-par. Tools within the product were complex and difficult to use but nothing was done to fix that except throw new skins and UI at it to make it easier on the eyes. Training and onboarding was a circus show of "watch this video 20x" and "play with this demo account." They tried to address this but too little too late.

    Advice to Management

    Stop the endless cycle of "it's sales fault" or "marketing isn't bringing in enough leads". When your employees are trying to voice their concerns, please listen and act on it instead of nodding your head and putting it on the back burner.


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  5. Non-Trivial Challenges Abound!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Engineer in San Francisco, CA
    Former Employee - Operations Engineer in San Francisco, CA
    Recommends
    Neutral Outlook

    Pros

    Seriously challenging and rewarding work to do on the Engineering side of things. This company has a lot of room for growth in certain aspects. The Engineering team during my time at the company had a lot of ups and downs, but always seemed to come together to get things done.

    Cons

    The tech side of Kissmetrics *is* a relative minefield. We constantly struggled to find team members that were up for the challenges faced. With the speed and veracity Kissmetrics attacked problems, a lot of things are well outside the bounds of your "vanilla" software job.

    Advice to Management

    Work on pragmatically simplifying the technology Kissmetrics runs on. We made a lot of progress towards commodity solutions given the team and timelines at hand. More "run-of-the-mill" solutions will help attract, retain, and grow team members that would have been historically unsuccessful on the team.


  6. Great Marketing, Poor technology.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at KISSmetrics full-time

    Pros

    Great Marketing; they are very good at getting the message out and the Kissmetrics blog is a great tool for marketers.

    Cons

    Engineering leadership is incompetent, insecure and resistant to change. People who point out how poorly designed and insecure (yes, insecure, if you are a customer, your data is at risk with Kissmetrics) get targeted for revenge.

    Advice to Management

    Rebuild your brittle, poorly-designed product from scratch. It may be too late for it now, MixPanel has already got you beat.


  7. Great CEO

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The quality of the CEO

    Cons

    The uncertain direction of the company


  8. Great people and a wonderful product.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Recommends
    Neutral Outlook

    I worked at KISSmetrics full-time (More than 3 years)

    Pros

    They truly take care of their team. There are many interesting challenges to solve in a great product space. There are many smart and passionate people working on the team. The people working across the company had a great grasp of analytics and what that meant for the customers and the product.

    Cons

    As with any company there are tough product decisions that have to be made. Sometimes those decisions took a while to make. At times the product direction felt as though it was going in circles and very little progress was being made.


  9. Great place to work and it keeps getting better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at KISSmetrics full-time (More than a year)

    Pros

    The company culture is great and that makes you feel included and welcome. There are great opportunities to make a difference and be influential. The company is seeing rapid growth and the future is bright, which is something that brings everyone together. There is also room for advancement within and good work is noticed and appreciated. Compensation is generally good too and employees don't seem dissatisfied with their wages in anyway.

    Cons

    Benefits are good but very basic compared to the tech space in general. Becuase KISSmetrics is growing quickly there is no shortage of work to be done and this is something the individual has to handle. There doesn't seem to be a great focus on work/life balance, at least not explicitly.

    Advice to Management

    Company alignment and culture must be managed and talent development could also be a greater focus.


  10. Dynamic, collaborative, exciting and fun!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at KISSmetrics full-time (Less than a year)

    Pros

    Strong leadership with a unified goal for each individual group as well as the company. People are all driven, interested and willing to lend a hand. It is a family like atmosphere from day one yet everyone is given their own personal space to to be productive. Company has a bright future ahead but there is a lot of work to be done. Nothing better then getting to make a difference from the ground up.

    Cons

    Small company means everything is not plug and play. Items such as pens, paper, etc aren't east to come by but your technology will be ready to go!

    Advice to Management

    Hire well, keep the focus on the product and the customer experience, not just the internal culture.


  11. Excellent Career Choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at KISSmetrics full-time (More than a year)

    Pros

    The best management and executive team. Everyone that works here is awesome we have a great company culture. Compensation and perks are really good as well. Working in with start up poised for a great future is motivating.

    Cons

    Working long hours, but it's worth it.

    Advice to Management

    Keep doing what you are doing and being who you are.



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