Kaiser Permanente Reviews

Updated July 27, 2015
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3.7
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Recommend to a friend
Approve of CEO
Kaiser Permanente Chairman and Chief Executive Officer Bernard J. Tyson
Bernard J. Tyson
578 Ratings

Pros
  • Some opportunity for work life balance depending on your superior (in 158 reviews)

  • Great benefits - that's about it (in 201 reviews)

Cons
  • Doesn't practice work life balance (in 45 reviews)

  • Terrible unethical upper management (in 38 reviews)

More Pros and Cons

2,217 Employee Reviews

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  1. Average work place for IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Los Angeles, CA
    Current Employee - Program Manager in Los Angeles, CA

    I have been working at Kaiser Permanente

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Laudable mission - I feel that KP truly wants to make affordable, high quality healthcare accessible to all. Overall KP has a good integrated care model that can transform care delivery if they are able to adapt and survive the changing marketplace. Good benefits, actually offers a pension plan if one survives past 5 years here, good PTO, decent work life balance, flexible telecommute, mobile worker options. Potentially decent learning opportunities in healthcare (if you are non-technical) since KP offers care delivery as well as manages insurance plans, which is unique. Good values - eco friendly (go green), emphasis on employees being healthy "thriving" etc.

    Cons

    Lot of bureaucracy, process heavy, complex organization to get anything done (lot of overhead, layers, archaic processes that tend to block work). Compensation is average, with flat to very little raises in recent years. In some groups in IT, people do have to work quite a bit and they will probably make outside in the wider IT industry (outside healthcare). There are several competent folks here working in the trenches who could get hired elsewhere (the attrition has been quite high in the last year). Little to no recognition for domain experts (e.g. a technical expert would have little value here with pretty much no career path). Career mobility is non existent for the most part. Most of upper management don't have seem to have domain knowledge in IT areas they manage especially when it comes to technical areas, focus is often to keep variance to budgets in control (when the budgets themselves are quite often a line in the sand). Probably not a good place to join in IT if you are in California with cost cutting moves on - may want to stay away if you are in California... but if you are in Georgia, might be a good option to consider. KP plans to hire for IT heavily in Atlanta in the coming years. Medical groups here probably tend to call the shots and seem to control the company and don't seem to want to compromise when the rest of the company is trying to cut costs to make healthcare more affordable. The whole interaction of the "for profit" medical groups working as part of a non-profit healthcare organization seems murky. Increased outsourcing makes for an uncertain future in IT, it may turn out ok if KP grows sufficiently, else there will be the inevitable cuts. This is probably not unique to KP though and in general true for all healthcare companies, given the dynamic marketplace which is forcing change at a pace never seen before in healthcare.

    Advice to Management

    This is focused on IT and may not apply to the rest of KP... Hire management that understands domain areas well instead of people who can just upward manage. Many of the current directors and above are "people" managers who can't inspire the rank and file in general (there are always exceptions of course). The current structure and culture at KP is not conducive to innovation, it will probably ensure innovation in healthcare happens outside KP. The marketplace will force change quickly and KP isn't setup to handle it in most cases. Perhaps that is the right model, let the marketplace innovate and KP reacts to the demands. In most industries large firms react rather than be the bearer of change and perhaps KP is no different. A smaller healthcare organization (such as Mount Sinai or a Mayo Clinic) or a startup like Oscar will possibly show how to get something done and perhaps KP can then adopt it (be forced to change). Of course the risk is lasting long enough to make the change without going under. With all the consolidation on among insurance carriers, its feasible a large insurance carrier (or a small one like Oscar!) will team up with nimble care delivery organizations (hospitals, clinics) to perhaps do a better job at care transformation...


  2. Pharmacist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Washington, DC
    Current Employee - Pharmacist in Washington, DC

    I have been working at Kaiser Permanente full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nonprofit organization , and do very well about pateins care , and they have good salary

    Cons

    One of the biggest health insurance company and they the best profesioal employee


  3. Motto is "Thrive", but your career doesn't

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research in Los Angeles, CA
    Former Employee - Research in Los Angeles, CA

    I worked at Kaiser Permanente

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great company. One of the leading healthcare systems. Great benefits, if you're a full-time employee.

    Cons

    Lots of layoffs. Low salary. Contractors everywhere because they don't want to hire/pay full-time employees. Basically using contractors to do the work full-time employees do, but no benefits. Upper management just bring in their colleagues from past companies so it's essentially the same thing happening over and over again. That leads to stagnant growth.

    Advice to Management

    How about cut from the top? The "foot soldiers" do all the work and labor heavy hours putting products out, but they're the first ones to get let go.


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  5. Corporate Driven

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Hillsboro, OR
    Former Employee - Dental Assistant in Hillsboro, OR

    I worked at Kaiser Permanente

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits, competitive salary, and company discounts

    Cons

    Corporate driven, rather than patient driven

    Advice to Management

    save money in the budget with cutting your food/meetings, rather than the assistants AND listen to your staff's needs, rather than kissing _ _ _ _ with corporate demands.


  6. Good company

    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Kaiser Permanente (More than a year)

    Pros

    Stability, great place to work, great benefits for employees and room for growth

    Cons

    Need to project more independence with employees


  7. A good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director in Oakland, CA
    Current Employee - Executive Director in Oakland, CA

    I have been working at Kaiser Permanente full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent focus on quality, genuinely concerned about patient health and wellness. Many really bright coworkers, lots of opportunities to move/grow.

    Cons

    Bureaucratic, strategies can seem vague and generic. Sr leadership stays in roles for many years, experience can become stale.

    Advice to Management

    Focus on clarity of strategy and what empowers employees.


  8. Love/hate relationship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Clerk/Cashier in Castro Valley, CA
    Current Employee - Pharmacy Clerk/Cashier in Castro Valley, CA

    I have been working at Kaiser Permanente full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The pay is excellent. The benefits are company paid. Everyone wants to work for Kaiser. Most people never leave.

    Cons

    Management can be very callous and impersonal. More and more, Kaiser just pushes you hard and cares only about how much they can get out of you.If you're sick they want you there anyway. Gone are the days of kinder, gentler managers. Kaiser doesn't want that anymore. Lots of employees are very stressed. Things aren't the same as they were years ago as far as a place to work. The old school managers are being phased out. Now it's all about the money.

    Advice to Management

    Chill out. Treat employees like people, not cattle. If you treat employees as if they difference, they will.


  9. Helpful (1)

    Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakland, CA
    Current Employee - Anonymous Employee in Oakland, CA

    I have been working at Kaiser Permanente full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent benefits, great customer loyalty, lots of smart people to work with. Terrific financial strength.

    Cons

    Complex, lots of bureaucracy

    Advice to Management

    Focus on simplicity where possible.


  10. Great place to learn

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente

    Pros

    Kaiser Permanente has a great group of professionals who care enough to help students learn to be the most effective, productive, professionals in the health care community.

    Cons

    Same types of drama as any other work environment. Stay focused on your own job, smile and keep your opinions to yourself and you'll be fine.


  11. Helpful (1)

    Overall a good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I have been working at Kaiser Permanente for almost 20 years. Benefits, especially retirement, are very generous. Company is focused on healthcare directives and does a good job of promoting the culture of excellent patient care. Most employees are good workers, and in most areas the management staff is more than capable. It's an overall good work environment with decent pay and excellent benefits.

    Cons

    No succession planning whatsoever. Skilled employees leave or retire and leadership drags their feet deciding whether or not to replace them. More often than not, the work is absorbed by the remaining staff which leads to poor morale and no work/life balance. Favoritism runs rampant at some levels, which makes upward mobility a challenge. If you have a senior leader in your corner, you may have a better chance of promoting up. Technology is below par, but I think they finally are trying to move forward with more 21st century tools and resources.

    Advice to Management

    You need to create a talent management and succession plan that is fair and capitalizes on the vast amount of skilled professional employees under your own roof.



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