Kaiser Permanente

  www.kaiserpermanente.org
  www.kaiserpermanente.org

Kaiser Permanente Reviews

These reviews contributed towards 2010's Best Places to Work recognition. See ratings and reviews for all time.
80 Reviews
3.6
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaiser Permanente Chairman and Chief Executive Officer Bernard J. Tyson
Bernard J. Tyson
72 Ratings

Review Highlights

Pros
  • Allowed me to telecommute once a week so promoted a healthy work-life balance (in 153 reviews)

  • Great benefits - while I was there there was a very flexible work schedule (in 194 reviews)


Cons
  • There is no "work life balance" at Kaiser, contrary to the expressed platitude (in 43 reviews)

  • Upper management is adept at finding new ways to run their best employees off (in 39 reviews)

More Highlights

Employee Reviews

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  1.  

    Very good place to have a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Pasadena, CA
    Current Employee - Anonymous Employee in Pasadena, CA

    I have been working at Kaiser Permanente

    Pros

    Many employees have been here a long time, there are opportunities to grow and take on different duties. There are excellent benefits which are very good for new families. I would recommend it as a place to have a career.

    Cons

    At times changing positions and growing in the career can be difficult. Projects don't always stay on timelines, have to be flexible and willing to adapt as needed. Some positions require a lot of travel

    Advice to ManagementAdvice

    Keep the employees engaged and challenged. Offer more ways that employees can learn new job skills and expand current skills. Identify clear career paths, benefits are excellent and are motivation for many employees.

    Recommends
    Approves of CEO
  2. 5 people found this helpful  

    What a Mess!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst in Oakland, CA
    Current Employee - Senior Analyst in Oakland, CA

    I have been working at Kaiser Permanente

    Pros

    Good benefits, work-life balance and job stability. The cafeteria is also good, but at this point, I'm really grasping at straws.

    Cons

    Where do I start? Almost everything's a joke. From the incompetence & cost overruns of our IT dept to all the political infighting and bureaucracy, this place is a complete mess. Apparently this is what happens in a monstrously large organization that's not-for-profit.

    Most of the senior managers have been with the company forever. They've become thoroughly accustomed to the "Kaiser way," i.e. low quality work getting done at a snails pace through a process of tedious negotiations. Too many cooks in the kitchen, and there usually isn't an executive chef. Just a bunch of sous chefs running around like idiots.

    It's probably the least empowering environment possible because at the end of the day, you realize that your work has no real impact on the 160,000-employee monster known as Kaiser Permanente.

    If you're a young person looking to move up quickly, then this is definitely not the place for you. Here you'll be surrounded by a bunch of mediocre 9-to-5ers, and management will ask you to wait your turn regardless of your performance. On top of that, they have all these idiotic rules such as: raises are capped at 10%, or promotions can only be given after a certain number of performance evaluation cycles. They do a poor job of addressing underperformance, and they're horrible at rewarding excellence.

    And company culture? What company culture? It's just a job. Everybody shows up, puts in their hours, and goes home. That Thrive campaign? It's just a marketing gimmick. There isn't a single company policy that actually encourages their employees to "Thrive."

    Of course all of this depends on the department and manager, but generally speaking, this is what I've seen so far at Kaiser. Thrive, baby!

    Advice to ManagementAdvice

    It's time to stop the inbreeding. Not every single VP/Executive Director needs to have been with Kaiser for 25 years to qualify for that role.

    Every Townhall meeting is a freaking joke. There's a ridiculous disconnect between the crap that senior management spews and the day-to-day experience at the lower levels.

    We have crappy managers at the top, and it shows at every level of management below. Learn how to manage and teach your people how to manage. You're like a bunch of kids pretending like you're running a business. It's time to grow up and see how things are done in the real world outside of KP. You should be ashamed of what you've built. You should be ashamed of the organization that you're a part of.

    Doesn't Recommend
    Disapproves of CEO
  3. 3 people found this helpful  

    Nepotistic, top-heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Kaiser Permanente

    Pros

    - excellent benefits package.
     - if you prefer a union job, they're heavily unionized. get promoted just for continuing to show up; no need to be competent.
     - reasonably convenient site locations.
     - a good 'big name' to put on your resume, but not a good place to work long-term, unless you're in upper management, or have friends who are.

    Cons

    this is one of the most nepotistic companies I've ever worked for. both hiring and promotion are based not on merit but upon politics, and facetime. management is of the type that spouts geysers of the latest corp-speak buzzwords, largely empty of any meaning, and fail to follow through on any promises. managers show up to work as and when they feel like it, and why justify your comings and goings to the best buddy who hired you, anyway?
    much-touted employee incentives end up being chiefly for the benefit of middle- or upper- management - for example, performance goals set by management are achieved by rank-and-file employees, who then receive the signal reward of watching managers get large bonuses, while they *might* be graciously allowed to wear jeans for a week. donna lynne is deliberately isolated from the actual ground-level working of the division; she's about as relevant, and about as useful, as a princess in an ivory tower.

    if you're a union employee, you exchange any hope of expanding your skillset or job role for the relative assurance of a continuing paycheck - although if you misstep, upset the wrong member of management, et c., the union is largely useless to protect you, since they cannot go on strike. all hope of merit- or achievement-based advancement is right out the window, of course, as the management are actively hostile to union employees. and the nail that sticks out, of course, gets hammered down, with metronome-like regularity.

    let's not even talk about the technology level-- no, i changed my mind: it's one of the most important pieces of the trainwreck. you can expect to try to work on computers that were current when 14.4 Kbaud was a slamming fast internet connection. proprietary programs are either dos or rickety contraptions purchased at truly horrifying fees from outside contractors who in most cases never finished developing the software. IT workers are typical surly, unhelpful union employees, and IT policies are some of the most restrictive and actively counterproductive i have ever seen, and i AM an IT worker. work stoppage issues related to obsolescent equipment failures, obsolescent application crashes, network/firewall malfunctions, internet access/counterproductive firewall restrictions, are not frequent but constant, and are addressed very slowly if at all. and unless you're management, the telecommuting policy is frankly nonexistent.
    the environment, infrastructure, policies aren't even *close* to compliant with twenty-first century standards. it's a wonder anyone gets anything done at all. the only technology which functions well is the website, and that's because it's both designed and maintained out of california.

    do you wonder what's wrong with healthcare in this country? look no farther than Kaiser Permanente's administration. too many managers getting paid too much to push papers around their desks and finding new ways to look busy.

    Advice to ManagementAdvice

    get real. fire the half of your buddies that are (a) functionally illiterate, (b)questionably competent, or (c) terminally lazy, and spend a month doing real work on the ground level so that you have some idea of what your respective department actually does in real life.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Kaiser's New Flex Option Benefit Plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Kaiser Permanente

    Pros

    Kaiser is a large company and is a safe bet for people who seek long term employment. There are many locations to choose if you want to transfer. Kaiser has many training programs for little to no cost.

    Cons

    Recent reduced benefits to non union employees. Morale is low in some area's due to indifference by upper management. Union staff are bored since pay raises are not based on merit and every union person receives one...even if they are a low performer.

    Advice to ManagementAdvice

    Saving money on the backs of your non union staff is sad. The higher your salary the more "credits' Kaiser provides you to pay for your benefits. Someone making $160K may get all their benefits paid by Kaiser while someone making $60K will have to pay extra for basic benefits. New math?

    No opinion of CEO
  6. 2 people found this helpful  

    KP-IT has lots to offer in terms of interesting work but a few key IT leaders spoil it for so many.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakland, CA
    Current Employee - Anonymous Employee in Oakland, CA

    I have been working at Kaiser Permanente

    Pros

    Kaiser is on the forefront of using technology for health care.

    Cons

    Constant leadership changes (in the IT area) lead to too many start and stops that impede operational and cultural maturity.

    Advice to ManagementAdvice

    Listen to the feedback of mid-management and line staff about which leaders are truly effective. Do something to reward those who deserve it and get rid of those that everyone knows are ineffective.

    Doesn't Recommend
    Approves of CEO
  7.  

    A place to take a break from working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at Kaiser Permanente

    Pros

    Benefits and training. Work/life balance.

    Cons

    Union employees who are entitled, they lie cheat and steal but are then rewarded. It's a shame because the company could cut premium costs to its members by having zero tolerance for people that don't do their jobs, are protected by the union and treatj customers poorly. Senior management promotes based on relative or friend, not qualifications. One senior manager proclaimed how he would ruin someone's career and life and prevent them from ever working in KP.

    Advice to ManagementAdvice

    All layers of management must support each other. Get rid of Union.....like that will ever happen. This is of no fault of anyone, its a long standing issue. Act and say appropriate things when conducting business.

    Doesn't Recommend
    Approves of CEO
  8.  

    1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente

    Pros

    There is a lot of staff support in case you need to take time to take care of a particular problem.

    Cons

    union, no raises outside contract negotiated by union, salary and raises not based on performance but rather what union negotiates as a whole

    Advice to ManagementAdvice

    It's hard for managers to make a real difference with staff because the Union gets involved with any disciplinary action.

    No opinion of CEO
  9.  

    Happy Kaiser Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente

    Pros

    Great Benefits. Many facets of the organization so there is always something new to learn and other avenues for growth.

    Cons

    Dealing with the Kaiser bureaucracy. Large organization so process for change can be long. Base pay is competitive but not on the upper end.

    Advice to ManagementAdvice

    Listen to the employees they have great ideas for how we can do things better. Continue the drive towards a better and more efficient Kaiser.

    Recommends
    No opinion of CEO
  10.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaiser Permanente

    Pros

    Kaiser is an employer of choice! They have excellent salary and benefits.

    Cons

    People are friendly but too busy to socialize and get to know each other.

    Advice to ManagementAdvice

    Keep hiring the right people and continue to recognize employees that go above and beyond every day.

    Recommends
    Approves of CEO
  11.  

    Not a meritocracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaiser Permanente

    Pros

    Kaiser pays extraordinarily well. They have to in order to attract even mediocre talent. If you are healthy, the HMO is very affordable. If you actually need to see a health care provider, you will want to use their PPO, which is prohibitively expensive.

    Cons

    Some managers have been honest enough to admit there are only so many good review scores to go around, and they are doled out to mission critical employees only. Extraordinary employees will have gratitude heaped on them by their beleaguered co-workers and more astute managers. That will have to be compensation enough. The cash cow dries up considerably once you're a few years in and stuck in a dead-end job.

    Advice to ManagementAdvice

    How many public ethics bombshells have to rain down on the head of Kaiser before a good house cleaning is undertaken?

    Doesn't Recommend
    Disapproves of CEO

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