Kaiser Permanente

  www.kaiserpermanente.org
  www.kaiserpermanente.org

Kaiser Permanente Reviews

These reviews contributed towards 2010's Best Places to Work recognition. See ratings and reviews for all time.
80 Reviews
3.6
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaiser Permanente Chairman and Chief Executive Officer Bernard J. Tyson
Bernard J. Tyson
72 Ratings

Review Highlights

Pros
  • Allowed me to telecommute once a week so promoted a healthy work-life balance (in 158 reviews)

  • Great benefits - while I was there there was a very flexible work schedule (in 201 reviews)


Cons
  • Work life balance available to doctors; not the same for administrative staff (in 45 reviews)

  • Upper management is adept at finding new ways to run their best employees off (in 38 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Pays the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in Oakland, CA
    Current Employee - Project Manager in Oakland, CA

    I have been working at Kaiser Permanente

    Pros

    Great benefits and good work life balance. Interesting projects to work on but very difficult to mobilize senior leadership to support initiatives.

    Cons

    Much of the management and leadership needs to retire, which is expected in the next 7-10 years. Once Kaiser has some more effective individuals running the organization, it might be a worthwile place to work.

    Advice to ManagementAdvice

    Kaiser should work to incorporate 360 reviews into the performance management process and have this be tied to incentive / compensation plans.

    Approves of CEO
  2. 1 person found this helpful  

    Kaiser actually provides a worthwhile public service unlike most of Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Programmer Analyst in Pleasanton, CA
    Current Employee - Senior Programmer Analyst in Pleasanton, CA

    I have been working at Kaiser Permanente

    Pros

    Providing a real Public Serive unlike most of Corporate America. MD's (and I'm sure the other Health Professionals too) really take their jobs seriously and working hard for their patients

    Cons

    Kaiser is huge and therefore its hard to make sure things are being done effectively

    Advice to ManagementAdvice

    Spend more time in the trenches, and with your health professionals and consumers

    Recommends
    No opinion of CEO
  3.  

    Large Company-Very Resistant to Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager in Pasadena, CA
    Former Employee - Senior Project Manager in Pasadena, CA

    I worked at Kaiser Permanente

    Pros

    Good variety of projects to work on. Large company with many opportunities to move around. Excellent benefits package

    Cons

    Large company that is very resistant to change. Does not value sound project management methods. Average 3% pay raises regardless of performance.

    Advice to ManagementAdvice

    Make certification of project managers a priority. Management is not very supportive of project managers obtaining PMI certifications.

    Disapproves of CEO
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  5.  

    Kaiser Permanente - overall good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Oakland, CA
    Former Employee - Project Manager in Oakland, CA

    I worked at Kaiser Permanente

    Pros

    Benefits, support of work/life balance, job security.

    Cons

    Depending on the department, the organization doesn't seem that well-run.

    Advice to ManagementAdvice

    Embrace real change rather than give lip service to it. Cut the bureaucratic red tape.

    Recommends
  6. 1 person found this helpful  

    A good place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Program Manager in Oakland, CA
    Former Employee - Program Manager in Oakland, CA

    I worked at Kaiser Permanente

    Pros

    KP is a great company to work for. Employees have a clearly defined career path and have the opportunity to pick new skills.

    Cons

    As with any large organization, KP does have some opportunities for improvement. The organization should make the mid-senior managers more accountable - Currently that is lacking.

    Advice to ManagementAdvice

    The organization has become so big that simple decisions take a long time. The structure should be streamlined to allow Kaiser to be a leader in the Healthcare Industry.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    from a 1st year employee in san francisco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Staff Assistant in San Francisco, CA
    Current Employee - Senior Staff Assistant in San Francisco, CA

    I have been working at Kaiser Permanente

    Pros

    competitive salary. great resume builder. nationally recognized health care company.

    Cons

    big company. lots of red tape and politics. too much b.s. meetings. slow to change at times. so inefficiencies.

    Advice to ManagementAdvice

    be more tech savvy. seniors are sometimes too old school.

    Recommends
    Approves of CEO
  8.  

    Great company to begin career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Pharmacy Assistant in Bellflower, CA
    Former Employee - Pharmacy Assistant in Bellflower, CA

    I worked at Kaiser Permanente

    Pros

    The benefits and compensation are well above the average. Definitely would have stayed within the company if i were to pursue a career in the medical field. Typically, KP is very understanding of employees' situations. Depending on where you work, employees are typically backed by a union which can be beneficial to the employee under certain circumstances. There are opportunities to move elsewhere within the company, and management is supportive of this for the most part. Co-workers are also great to work with.

    Cons

    Just like working for any other hospital, the patients can be extremely difficult to work with. At times, when requesting days off, you will be given a difficult time.

    Advice to ManagementAdvice

    Use advice from employees as constructive criticism

    Recommends
    No opinion of CEO
  9.  

    positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Medical Assistant in Bellflower, CA
    Current Employee - Medical Assistant in Bellflower, CA

    I have been working at Kaiser Permanente

    Pros

    Decent pay wages and a friendly atmosphere to work with. Pleasant people

    Cons

    On calls dont get called much. Very little hours given.

    Advice to ManagementAdvice

    dont hire on calls if u dont reallly have a need for them. On cslls should be given more time notice when they are going to be needed to work.

    Recommends
    Approves of CEO
  10. 10 people found this helpful  

    Kaiser: A nice place to take a nap while you do other things with your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in Burbank, CA
    Current Employee - Project Manager in Burbank, CA

    I have been working at Kaiser Permanente

    Pros

    The work/life balance at Kaiser is much better than I've seen at other companies. The working hours are earlier than other SoCal companies -- most people are in the office by 7:30 and leave by 4:30 or 5:00. But the good part is that people are not expected to work more than 40 hours a week most weeks. Also, weekend work seems to be rare.

    Cons

    The organization is a matrix structure so it means that generally, most people have two or more bosses. This leads to a culture of non-accountability and one in which decisions are very, very difficult to make. The culture is extremely consensus-driven and people tend to be passive-aggressive to a fault. This is not the environment where you want to be if you like to get things done. But, if you are happy to coast for a couple of years, it can be a great place to be. People talk about getting 'Kaiserized' if you stay at KP too long: you no longer know how to function in an organization that believes in accountability.

    Advice to ManagementAdvice

    My advice would be to look at changing the organizational structure to be less matrix-dependent. The convoluted org structure leads to complicated budgeting and planning processes that effect the organization's ability to meet goals and produce results. I certainly understand that organizational change is difficult - but it is completely necessary in this day and age. The longer they wait the more difficult it will be in the end.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Kaiser Permanente is IT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager Director IT
    Current Employee - Senior Manager Director IT

    I have been working at Kaiser Permanente

    Pros

    You are working for an organziation that really cares about their members and puts a lot of investment into making improvements whether facilities related, IT related or overall process related. Health IT is the place to be right now and Kaiser is putting dollars in the right places to stay ahead of the curve.

    Cons

    Very large organization which makes it difficult to navigate through the internal processes. Each region works independently and it is hard to create national standards. However, Senior Leadership is making great strides to implement on a more national basis.

    Advice to ManagementAdvice

    Continue to watch investment dollars and only fund the initiatives that are going to bring the best value to the member.

    Approves of CEO

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