Kaplan Reviews

Updated August 10, 2014
Updated August 10, 2014
202 Reviews

2.8
202 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan Chairman and CEO Andrew S. Rosen
Andrew S. Rosen
68 Ratings

Review Highlights

Pros
  • Lastly, being able to work from home is a big plus (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)


Cons
  • Prefers to have many part time employees instead of full time employees (in 10 reviews)

  • Long hours with low pay compared with similar jobs in the market (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Best job I've ever had......until they closed the Michigan campuses!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premiere Senior Admissions  in  Detroit, MI
    Former Employee - Premiere Senior Admissions in Detroit, MI

    I worked at Kaplan full-time for more than 3 years

    Pros

    Great pay and benefits. Free Degree program completion. I worked in admissions and made nearly $70,000 a year.

    Cons

    Closed 13 campuses with no warning. As a single mom of four kids, not good! Offered jobs in other states but no relocation assistance.

    Advice to ManagementAdvice

    The least they could have done was offer relocation assistance. People aren't able to just uproot whole families!

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Designer  in  New York, NY
    Former Employee - Graphic Designer in New York, NY

    I worked at Kaplan as a contractor for more than a year

    Pros

    Learned a lot of new stuff. Working environment was good and all the employees were really nice and helpful.

    Cons

    It is really not much to mention. I would say people are too nice. Working hours are great as well.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Lacking leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Kaplan full-time for more than 5 years

    Pros

    Excellent compensation, vacation, and benefits package. Growth potential is OK, however transitioning between Kaplan units is nearly impossible.

    Cons

    Extremely poor communication. Campus-level departments regularly try to implement new strategies for success, however the Business Solutions and IT departments do not communicate effectively to ensure a smooth transition. This lack of communication has caused delays in business operations and actual failures when submitting information to accrediting agencies.

    Also, Kaplan tends to retain poor employees with Director-level supervisors simply making excuses for their lack of performance.

    Advice to ManagementAdvice

    Don't be afraid to cut the dead weight. Also, in seven years of my employment, Kaplan Higher Education Corporation has had 5 CEOs, and basically a revolving door at the Regional, Executive, and Director levels. Settle it down.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Great place to work temporarily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAT Instructor  in  Los Angeles, CA
    Former Employee - SAT Instructor in Los Angeles, CA

    I worked at Kaplan full-time for more than a year

    Pros

    Flexible, smart people, work-life balance, students

    Cons

    Highly bureaucratic, not exceedingly high pay.

    Advice to ManagementAdvice

    Increase employee wage. You charge exorbitant tuition fees (private tutoring in particular) but pay your tutors nothing.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Processes employees and students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid  in  Orlando, FL
    Former Employee - Financial Aid in Orlando, FL

    I worked at Kaplan full-time for more than 3 years

    Pros

    Hmm, let me see. Nope, just a paycheck.

    Cons

    Where to start? Lay off after layoff, promises after promisses. Disconnected management. Unless you are considered an approved employee you only get to sit and work. No advancement, no opportunities, be careful not to upset the glorified employees and managers as you will be marked and harassed. Look elsewhere.

    Advice to ManagementAdvice

    Experienced managers would be more helpful and stop changing the management structure so often. Cut back on the micro management as all the calls are recorded. And give the financial aid team a little more respect and back them up when advisors harass and bully them into making a student accept Kaplan funding.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Corporate structure that focuses on profits rather than education and supporting teachers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teacher
    Current Employee - Teacher

    I have been working at Kaplan part-time

    Pros

    The pay is better than some other language schools, but is still inadequate for the amount of time taken to prepare and education level expected of teachers.

    There is a union in New York, which is beneficial for the long term teachers.

    The students are great.

    Cons

    There is no orientation or guidance for new employees. It is sink or swim.

    Teachers are expected to have near perfect survey results. This fails to consider some cultural or personal aspects where some people will never give perfect marks. This type of system gives students far too much power. Sometimes the teacher knows better and a student might not like it. Teachers are not supported.

    The resource library is extremely sparse, but teachers are expected to create a great deal of original lessons because the course books are not that good. Teachers don't have their own space but share a cramped room. Computers and a copier are often faulty.

    No job security. No paid holidays or vacations. No sick leave other than what is now required by the city. No benefits (there is a health care option but it is unaffordable on Kaplan wages).

    Advice to ManagementAdvice

    Compensate teachers better with salaries/guaranteed hours, benefits, and better resources.

    Show support to teachers and do not always pander to the whim of complaining students. Some complaints are valid, some are not.

    Doesn't Recommend
  8.  

    Disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan full-time for more than 3 years

    Pros

    Ability to make a difference in the lives of my students.

    Cons

    Extremely poor management at our campus. No value for employees.

    Advice to ManagementAdvice

    Not sure they would listen -- maybe it's different at other campuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Dissappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time for more than 5 years

    Pros

    Rank & file really care about serving the customer.
    Benefits are good.
    Plenty of career opportunities at Corporate locations (New York, Alpharetta, GA, Florida)

    Cons

    Too many re-organizations, too many divisions. What goes on within one division/branch may be greatly inconsistent with the activities and culture of another division/branch. Highest levels of management are either clueless about how business is being run further down the ranks, or they don't care, and they don't appear to be focused on what's best for the customer. Local and/or business line market nuances are ignored in favor of the processes already in place. (Forcing a round peg into a square hole.)

    Advice to ManagementAdvice

    Hold yourself accountable for employee satisfaction. Most employees really care about serving the customer so listen to what they have to say and you will then serve both the customer and the employee.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Fully telecommuting workforce led to disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan

    Pros

    Kaplan was alright due to flexible work schedule which offered more independence than most jobs. Other positives included decent pay and some good coworkers.

    Cons

    With no more offices, the huge organization Is comprised of almost entirely telecommuting employees. This led to a lot of disorganization and a lack of communication between departments and management. Lack of structured training and support is also an issue.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Education is the least important part of this college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Director  in  Nashville, TN
    Former Employee - Program Director in Nashville, TN

    I worked at Kaplan full-time for more than a year

    Pros

    Helping the students who wouldn't have a chance somewhere else succeed in their goals is the only pro in this industry and company.

    Cons

    Management quick to pass blame and slow to help, corporate spends more time slowing campuses down than helping to push them forward, and general style of management is one of fear or bullying.

    Advice to ManagementAdvice

    Learn how to lead, not bully and demand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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