Kaplan Reviews

Updated September 15, 2014
Updated September 15, 2014
195 Reviews
2.9
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan Chairman and CEO Andrew S. Rosen
Andrew S. Rosen
62 Ratings

Review Highlights

Pros
  • Lastly, being able to work from home is a big plus (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)


Cons
  • Prefers to have many part time employees instead of full time employees (in 10 reviews)

  • Long hours with low pay compared with similar jobs in the market (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Good experience as a MCAT tutor for the pay/hours at the time, now management has changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MCAT Instructor
    Current Employee - MCAT Instructor

    I have been working at Kaplan as a contractor for more than 3 years

    Pros

    Compensation was great for a college student and time spent prepping or diving was compensated for.. the centers were great locations and it was a lot of fun.

    Cons

    When management changed and the centers closed classes were run out of random hotel conference rooms which varied on supplies and quality a lot. Everything was online for management which was difficult.

    Advice to ManagementAdvice

    Bring back the Kaplan centers and better management in person.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    OK place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    I have been working at Kaplan full-time for more than a year

    Pros

    Well intentioned folks who really care about education, that's true. And it's a place to work on some juicy projects, if you're in the right division, because the company lives up to its ethos of "constant change/improvement."

    Cons

    Weak at committing to long-term strategies.

    Advice to ManagementAdvice

    Get in the field, talk to your middle managers and line employees -- learn what will really get folks energized.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Full-Time Employees Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Teacher  in  San Francisco, CA
    Current Employee - Full Time Teacher in San Francisco, CA

    I have been working at Kaplan full-time for more than 5 years

    Pros

    Awesome people (co-workers), a lot of independence, and you get to use your brain all day

    Cons

    Fear-based management, constant chaos (layoffs, restructuring, etc), institutional resentment of full-time teachers (be ready to have constant insinuations that you don't work hard enough....all the while dealing with heavy insinuation that if you so much as have an hour of overtime on your timesheet you're going to lose your job). Expect to work 50 hour weeks but not get paid for the last 10. Management once told us that we should be using our vacation days when classes are slower in order to keep our jobs. So don't get too attached to those. I won several awards there and was considered to be one of the best, and I was still in a constant state of fear over my job. Also beware the politics. Stay local, and you're fine. Start moving anywhere near national, and you're going to find yourself in the middle of a political minefield.

    Advice to ManagementAdvice

    Your product is your service (i.e. teachers). If your teachers are unhappy, your product is bad. At my new job, they often jokingly refer to my post-Kaplan PTSD. It was really that bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Best job I've ever had......until they closed the Michigan campuses!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premiere Senior Admissions  in  Detroit, MI
    Former Employee - Premiere Senior Admissions in Detroit, MI

    I worked at Kaplan full-time for more than 3 years

    Pros

    Great pay and benefits. Free Degree program completion. I worked in admissions and made nearly $70,000 a year.

    Cons

    Closed 13 campuses with no warning. As a single mom of four kids, not good! Offered jobs in other states but no relocation assistance.

    Advice to ManagementAdvice

    The least they could have done was offer relocation assistance. People aren't able to just uproot whole families!

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Designer  in  New York, NY
    Former Employee - Graphic Designer in New York, NY

    I worked at Kaplan as a contractor for more than a year

    Pros

    Learned a lot of new stuff. Working environment was good and all the employees were really nice and helpful.

    Cons

    It is really not much to mention. I would say people are too nice. Working hours are great as well.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Lacking leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Kaplan full-time for more than 5 years

    Pros

    Excellent compensation, vacation, and benefits package. Growth potential is OK, however transitioning between Kaplan units is nearly impossible.

    Cons

    Extremely poor communication. Campus-level departments regularly try to implement new strategies for success, however the Business Solutions and IT departments do not communicate effectively to ensure a smooth transition. This lack of communication has caused delays in business operations and actual failures when submitting information to accrediting agencies.

    Also, Kaplan tends to retain poor employees with Director-level supervisors simply making excuses for their lack of performance.

    Advice to ManagementAdvice

    Don't be afraid to cut the dead weight. Also, in seven years of my employment, Kaplan Higher Education Corporation has had 5 CEOs, and basically a revolving door at the Regional, Executive, and Director levels. Settle it down.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Great place to work temporarily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAT Instructor  in  Los Angeles, CA
    Former Employee - SAT Instructor in Los Angeles, CA

    I worked at Kaplan full-time for more than a year

    Pros

    Flexible, smart people, work-life balance, students

    Cons

    Highly bureaucratic, not exceedingly high pay.

    Advice to ManagementAdvice

    Increase employee wage. You charge exorbitant tuition fees (private tutoring in particular) but pay your tutors nothing.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Processes employees and students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid  in  Orlando, FL
    Former Employee - Financial Aid in Orlando, FL

    I worked at Kaplan full-time for more than 3 years

    Pros

    Hmm, let me see. Nope, just a paycheck.

    Cons

    Where to start? Lay off after layoff, promises after promisses. Disconnected management. Unless you are considered an approved employee you only get to sit and work. No advancement, no opportunities, be careful not to upset the glorified employees and managers as you will be marked and harassed. Look elsewhere.

    Advice to ManagementAdvice

    Experienced managers would be more helpful and stop changing the management structure so often. Cut back on the micro management as all the calls are recorded. And give the financial aid team a little more respect and back them up when advisors harass and bully them into making a student accept Kaplan funding.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan full-time for more than 3 years

    Pros

    Ability to make a difference in the lives of my students.

    Cons

    Extremely poor management at our campus. No value for employees.

    Advice to ManagementAdvice

    Not sure they would listen -- maybe it's different at other campuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Corporate structure that focuses on profits rather than education and supporting teachers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teacher
    Current Employee - Teacher

    I have been working at Kaplan part-time

    Pros

    The pay is better than some other language schools, but is still inadequate for the amount of time taken to prepare and education level expected of teachers.

    There is a union in New York, which is beneficial for the long term teachers.

    The students are great.

    Cons

    There is no orientation or guidance for new employees. It is sink or swim.

    Teachers are expected to have near perfect survey results. This fails to consider some cultural or personal aspects where some people will never give perfect marks. This type of system gives students far too much power. Sometimes the teacher knows better and a student might not like it. Teachers are not supported.

    The resource library is extremely sparse, but teachers are expected to create a great deal of original lessons because the course books are not that good. Teachers don't have their own space but share a cramped room. Computers and a copier are often faulty.

    No job security. No paid holidays or vacations. No sick leave other than what is now required by the city. No benefits (there is a health care option but it is unaffordable on Kaplan wages).

    Advice to ManagementAdvice

    Compensate teachers better with salaries/guaranteed hours, benefits, and better resources.

    Show support to teachers and do not always pander to the whim of complaining students. Some complaints are valid, some are not.

    Doesn't Recommend

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