Kaplan

  www.kaplan.com
  www.kaplan.com

Kaplan Reviews

Updated December 17, 2014
Updated December 17, 2014
205 Reviews
2.9
205 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan Chairman and CEO Andrew S. Rosen
Andrew S. Rosen
66 Ratings

Review Highlights

Pros
  • Lastly, being able to work from home is a big plus (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)


Cons
  • This position is only on call, part-time, wish they had more shifts or even a full time position open for role (in 10 reviews)

  • No work-life balance, very late hours (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    They have lost direction on what is important and that is our customers, our students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan full-time (more than an year)

    Pros

    Opportunity to make a difference in the lives of my students.

    Cons

    Management that is very disconnected from the campus level reality.

    Advice to ManagementAdvice

    Stop trying to improve the bottom line by eliminating staff -- you are creating a nightmare of overworked, over stressed staff. You don't walk your talk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Full time for over four years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan

    Pros

    Lots of opportunities for advancement
    a Lot of internal hiring - so there are opprtunities to move among departments
    They are actively trying to improve employee satisfaction

    Cons

    The future of the company is unsure
    Poor middle management
    Lots of bureaucratic red tape to get anything done

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    When I started the company was well handled however there 3 changes in leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY

    I worked at Kaplan full-time (less than an year)

    Pros

    People were caring, smart and thoughtful about education.

    Cons

    Demanding for the amount of pay - benefits were not good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Sr. Project Manager | PMO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time (more than 8 years)

    Pros

    Benefits are really good. Probably one of the last companies that provides a pension after some years of service.

    Cons

    Test Prep industry is not the best paying field unfortunately. Salaries are reasonable, but nothing to start buying that next home if you live in NYC.

  6. 1 person found this helpful  

    Profit-Driven Company, Contrary to Mission Statement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Manager
    Former Employee - Academic Manager

    I worked at Kaplan full-time (more than 5 years)

    Pros

    The teachers and staff at every center are incredibly hard-working. They are passionate about their students' success and give tirelessly of themselves. The environment is fun for students and staff alike, and there's a lot of emphasis on the "whole experience" - education, housing, and social life. Some truly amazing educational growth is fostered at Kaplan.

    Cons

    The company pushes the local centers to achieve almost unattainable goals with regard to profit and efficiency. The teachers are slapped on the wrist if they spend too much time preparing for classes, when the company doesn't provide complete curricula in many cases. The administrative staff are responsible for much more than 40 hours worth of work each week, but any deviation from target goals brings down a hailstorm of corporate anger. For example: if we run a class larger than 15, we get in trouble because that's greater than our class size maximum, but if we divide a class of 16 into 2 classes of 8, we get punished because we're paying too many teachers. The messaging from upper management to center management is that we should execute constant change in order to watch the bottom line, but this proves disruptive and confusing and can result in student dissatisfaction...which we're later punished for.

    Advice to ManagementAdvice

    Please come to the centers and watch what we do - don't make us have meetings with you during our regular (incredibly busy workday), just WATCH us. See how hard we work. See how happy our students are. And then let us hire some support so that we can all go home at a reasonable hour.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    good place to start a career, but not to maintain or finish one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various Positions In Test Prep Unit, Through Mid-management in New York, NY
    Former Employee - Various Positions In Test Prep Unit, Through Mid-management in New York, NY

    I worked at Kaplan full-time (more than 10 years)

    Pros

    - generally great, smart people
    - opportunities (outside of sales and marketing roles) to sink teeth into great projects
    - does a better job than most tutoring companies of treating their instructors with respect
    - overall, does a good job delivering on promised value to customers (in the test prep market, at least)

    Cons

    - constantly changing, with no demonstrated capability for managing change well
    - tries to employ management and marketing tactics (such as agile PM methods, marketing through social networks) commonly utilized by more successful companies, but never really fully commits resources to these efforts, which contribute to frequent failure
    - middle management (director-level field employees) are gnerally dismissive or unskilled at management, which is in part a function of poor organization, and in part a function of a work culture that values talking about work rather than working
    - continued loss of market share in Kaplan's graduate programs makes many positions related to that market tenuous
    - has a tendency to promote/tolerate self-aggrandizement in employees

    Advice to ManagementAdvice

    Take a far more honest look at your field operation (incredible that after all that money and time spent with consultants you still didn't get it right), stop constantly committing to and then quickly dropping projects, and get rid of some of the dead wood you have hanging around. Too many talkers and "thinkers" and "re-imaginers", but not enough honest workers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Kaplan treats you very well....until they are done with you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter in New York, NY
    Former Employee - Recruiter in New York, NY

    I worked at Kaplan full-time (more than 8 years)

    Pros

    a lot of friendly people. People are usually talkative and try to get to know you. They keep you in the know. Always working on something for the community at large.

    Cons

    too few raises or bonuses. They will have you work two jobs, with no raise or recognition for as long as possible.

    Advice to ManagementAdvice

    treat the people that work behind the scenes like people

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great place to work, but feels stagnant after a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Campus Manager
    Current Employee - Campus Manager

    I have been working at Kaplan full-time (more than an year)

    Pros

    Get to work from home

    Cons

    compensation packages are not as good as they can be.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 5 people found this helpful  

    The definition of Corporate. More bad than good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Manager
    Former Employee - Academic Manager

    I worked at Kaplan full-time (more than an year)

    Pros

    Excellent work experience and location.

    Cons

    Kaplan mangement really couldn't care less about their staff, teachers AND students

    Advice to ManagementAdvice

    Kaplan makes INCREDIBLE profits compared to what you pay the people who actually do the work. Stop saying you listen to Staff, Teachers and Students and start doing it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    A good job if you can tolerate the constant management turnover and reorganizing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan

    Pros

    Great co-workers
    Good products for students
    Extremely flexible in terms of scheduling and amount of work

    Cons

    Constantly restructuring the administrative side of the company results in a ton of confusion about who to go to for assistance or questions. Revolving door of management due to the constant restructuring. Pay scale is convoluted and confusing.

    Advice to ManagementAdvice

    Stop reorganizing! I have lost track of how many managers I've had but it is in the double digits and that's extreme given that a) most of these people are still with the company, and b) I've averaged more than 1 manager change per year, in this year so far I have had 3 different managers.

    Recommends
    Neutral Outlook

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