Kaplan Test Prep Reviews

Updated April 6, 2015
46 reviews filtered by
  • New York, NY
  • Any Job Title
3.4
46 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Kaplan Test Prep President & CEO John Polstein
John Polstein
19 Ratings

46 Employee Reviews

Sort: Popular Rating Date
  1. One of the best places I have ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nursing Account Manager in New York, NY
    Current Employee - Nursing Account Manager in New York, NY

    I have been working at Kaplan Test Prep full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel and many work from home jobs with a lot of flexibility.

    Cons

    Ever changing environment to meet customer and business needs.

    Advice to Management

    Add more supportive training to all employees regularly to help encourage growth.

  2. Learning to stand up for myself and the level of work I contributed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Representative in New York, NY
    Former Employee - Senior Representative in New York, NY

    I worked at Kaplan Test Prep

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Never bored with the call volume and amount of work provided on a weekly basis.

    Cons

    Attitude of management towards workers who had family emergencies and couldn't make it to work.

    Advice to Management

    Please learn the boundaries between representatives and supervisors. Also, do not show hypocrisy towards representatives who are just trying to get acquainted with everyone else versus representatives who are way too friendly (and are not counseled on their behavior).

  3. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in New York, NY
    Current Employee - Project Coordinator in New York, NY

    I have been working at Kaplan Test Prep full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work life balance and great management team

    Cons

    Compensation and ability to move up

    Advice to Management

    Adjust compensation packages

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professor in New York, NY
    Former Employee - Professor in New York, NY

    I worked at Kaplan Test Prep part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Warm, friendly, helpfully, and flexible workforce.

    Cons

    A lot of travel required to proctor.

    Advice to Management

    Increase pay for proctoring, including travel stipend.

  6. Very mixed

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Kaplan Test Prep

    Doesn't Recommend
    Doesn't Recommend

    Pros

    flexible work from home policies

    Cons

    Doesn't provide the tech needed to get the job done. Business systems need upgrading. Pay is low for workload & dedication expected.

  7. Helpful (1)

    Short lived but fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Services Advocate in New York, NY
    Former Employee - Student Services Advocate in New York, NY

    I worked at Kaplan Test Prep full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Awesome co workers!, rewarding customer experience

    Cons

    Not enough training. Wish communication from upper management to "level 1" needs to be communicated respectfully

    Advice to Management

    Be clear

  8. Data Science Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Data Science Intern in New York, NY
    Current Intern - Data Science Intern in New York, NY

    I have been working at Kaplan Test Prep as an intern (Less than a year)

    Recommends
    Recommends

    Pros

    Mentor meets up everyday one-on-one to find progress and discusses how the work that was done by you will be used and I felt work environment was very friendly.

    Cons

    Did not find any yet

  9. Helpful (2)

    Worked in Technology -this review is only about the technology organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Kaplan Test Prep full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some smart people in Development and Technical Operations

    Cons

    * No clear strategic vision for Technology
    * It boggles the mind how some people got into management
    * Some technology groups did not work well together. There were some folks in some departments who knew not what they were doing.

    Advice to Management

    From what I hear it's been a revolving door in Technology at the top of the organization.

  10. Good job out of college, not much room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Services Advocate in New York, NY
    Former Employee - Student Services Advocate in New York, NY

    I worked at Kaplan Test Prep full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Staff is diverse. You can learn a lot from your coworkers.
    -Free/discounted study programs for staff.

    Cons

    Horrible staffing policies. Shift was basically determined by a quarterly lottery.
    Tons of micromanagement, and managers demoralize employees by valuing quantity over quality.

    Advice to Management

    Practice organizational maturity from the top down.
    Leadership needs to be more transparent and honest.

  11. Helpful (1)

    reinventing itself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Director in New York, NY
    Former Employee - Executive Director in New York, NY

    I worked at Kaplan Test Prep full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many of the people at Kaplan are wonderful to work - very smart, engaging, and committed to the company. Many positions provide the employees with lots of autonomy and ability to make decisions which provides for entry level managers to get great experience.

    Cons

    For the past few years the company has been reinventing itself and reorganizing which has left many of the employees feeling unsettled and unsure. Once a new manager gains experience moving on to a new company is often the only option for advancement.

    Advice to Management

    I enjoyed my time there but definitely got the feeling that the executive team really only listened to themselves rather than to the students or to the staff.

Work at Kaplan Test Prep? Share Your Experiences

Kaplan Test Prep

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.