Kaplan Test Prep and Admissions
3.1 of 5 224 reviews
www.kaplan.com New York, NY 1000 to 5000 Employees

Kaplan Test Prep and Admissions Reviews in New York, NY

Updated Jun 21, 2014
All Employees Current Employees Only

2.8 37 reviews

                             

64% Approve of the CEO

Kaplan Test Prep and Admissions President & CEO John Polstein

John Polstein

(14 ratings)

41% of employees recommend this company to a friend
37 Employee Reviews Back to all reviews
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    Flexibility with a Price

    Anonymous Employee (Former Employee)
    New York, NY

    ProsFlexible work location, Smart, intellectually stimulating colleagues and a good culture

    ConsEmbarrassingly low pay scales, expectation to be available for work 24x7x365

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    I hope things have changed

    Educational Sales Adviser (Former Employee)
    New York, NY

    ProsGreat group of people working there, even if most people were there for a short period of time while pursuing other things outside of work.

    ConsExtremely rigid structure which seemed to have come from management not being able to be adaptive and creative. Everything was straight out of the management 101 handbook written 25 years ago.

    One very bad thing that I learned after leaving is that goals were set for the sales team based on whether or not the company wanted to pay out good commissions in a given month. For most months, that meant that goals were unattainable because the company did not want to have to pay out commissions. Every few months when morale was down, management would lower goals to have more people hitting them and thus earning a few hundred extra dollars. This job was a pretty rude awakening to the dark side of the business world for me out of college.

    People staffed at the center level were incompetent.

    Advice to Senior ManagementThink about the big picture and ask yourself whether your business is better off treating your employees better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great People, but can't afford good talent

    Anonymous Employee (Former Employee)
    New York, NY

    ProsGreat work/life balance, good vacation time, flexible schedule, great people with lots of experience, some travel. Management is willing to change but doesn't always have the go ahead from upstairs.

    ConsLow pay by comparison to market, zero upward mobility, understaffed with no intent to fill holes, under utilizing talented staff. Upper management has zero perspective on who makes the company run efficiently, but is more then willing to spend tons on consultants.

    Advice to Senior ManagementIf you don't pay employees what they are worth, you will continue to lose them to other firms.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Best Company That I've Worked For

    Customer Service Specialist (Former Employee)
    New York, NY

    ProsThe ability to Work From Home
    Managers worked with you
    Family-like atmosphere

    ConsThey were fixing this as I was leaving, but too many systems
    Salaries weren't competitive enough
    Not much room for growth

    Advice to Senior ManagementRemember your roots, no matter how much the business grows!

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    Incredible co-workers

    Anonymous Employee (Current Employee)
    New York, NY

    ProsThe people are incredibly smart, fun and dedicated. There's an empowerment from senior management to go out and solve problems.

    ConsWorth noting that a vast majority of total employees are teachers, so if you're looking at a teaching job, you should filter to those reviews, or if you're looking for a FT staff position you should look there.

    For staff positions biggest con is that CEO tends to hold on to senior people forever, so bad people stay, just shuffled around into new roles. It can be demoralizing for successful people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It was a fair experience. You learn how to multi-task. Decent first job after college. You use 'Salesforce'.

    Student Services Advocate (Former Employee)
    New York, NY

    ProsIf you need a job, working at Kaplan will due.

    ConsLow pay. Lack of career mobility due to more of a call-center focus. Other departments have limited vacancies. You do not really improve technical skills because many of their programs are Kaplan-based. Also, extremely bureaucratic environment. Lack of recognition for a job well done. Meager raises. Virtually no meritocracy. HR is not super supportive.

    Advice to Senior ManagementThey do the best that they can. The company is in transition and everyone is expected to do 'more' with less.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A very smart, tech-forward company with a fantastic remote work policy.

    Faculty Manager (Current Employee)
    New York, NY

    ProsWorking from home, competitive pay, smart coworkers, forward-thinking management. You'll never feel like you work with dumb people, since nearly everyone is "score qualified" by scoring super high on a standardized test.

    ConsManagement is tough to negotiate with, minimal career-advancement opportunities despite a plethora of lateral available positions. Working remotely doesn't give you a lot of opportunity to show off, since you spend most of the day working alone. No ability to take advantage of office (platonic) relationships.

    Advice to Senior ManagementDon't confuse lateral career moves with opportunities for "advancement". There are fewer of those than most of Kaplan's management professes.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Solid company

    Account Manager (Former Employee)
    New York, NY

    ProsGreat people, flexible schedules,

    ConsHorrible customers, high call volume

    Yes, I would recommend this company to a friend

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    Experience as a Test Prep Instructor

    GMAT Instructor (Former Employee)
    New York, NY

    ProsFellow instructors are nice and helpful.
    You can teach as many tests as you qualify for. They give you access to study materials and books for you to study. Always looking for MCAT instructors.
    The word "Kaplan" looks good on your resume and gives you credibility with other test prep employers and with students if you decide to strike out on your own.

    ConsWill work mostly evenings and weekend mornings.
    Low morale among teachers and marketers.
    Low pay ($20/hour to start) and slow to get raises.
    Training is nowhere near close to what it should be. There is a lot of material to learn and rehearse to teach a full class. You will be winging it at first.
    It is very annoying to have to log in to so many different applications to log in the work that you have done.
    One year non-compete agreement (if you leave the company and want to work for someone else) has to be signed.

    Advice to Senior ManagementI may be completely off here but I believe instructors should be observed much more often both live and through video recordings. That way their performance can be evaluated often and they can grow more quickly to become instructors worthy of the money the students pay for the class.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    First post-college job

    Student Services Advocate (Former Employee)
    New York, NY

    ProsSemi-flexible hours (multiple shifts available). Acceptable pay for a first job out of college. Young workers, friendly environment amongst colleagues.

    ConsManagement focused on call hold/wait times instead of service. Call center not adequately staffed. Customers frequently dissatisfied due to inferior products.

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Glassdoor is your free inside look at Kaplan Test Prep and Admissions reviews and ratings in New York, NY — including employee satisfaction and approval rating for Kaplan Test Prep and Admissions CEO John Polstein. All 37 reviews posted anonymously by Kaplan Test Prep and Admissions employees.