Kaplan University Online

www.kaplanuniversity.edu
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Kaplan University Online Reviews

Updated July 20, 2015
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45 Employee Reviews

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  1. Chair

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University Online

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is a great place to work!

    Cons

    I do not have any cons concerning working with Kaplan University


  2. Admissions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University Online full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Get to help students with career education to change their lives. It's very rewarding to know you had a hand in helping them get started.

    Cons

    There's a ton of pressure on admissions advisors to hit numbers. It's almost a matter of quantity over quality constantly.

    Advice to Management

    Invest in your managers to help them become better leaders and make it less about the numbers and politics while getting back to the basics of students as a priority.


  3. Great place to work.. Horrible upper management staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Fort Lauderdale, FL
    Current Employee - Admissions Advisor in Fort Lauderdale, FL

    I have been working at Kaplan University Online

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great employee benfits and great people to work with!

    Cons

    Upper management has turned higher education into a sweat shop. More emphasis is placed on numbers than quality of students. Horrible leads are provided, byt advisors are expected to convince anyone to go to school. Management is not held accountable when ineffective decisions are made, yet advisors are held accountable for unattainable goals, which can cost them their job if not met on a month by month basis..

    Advice to Management

    Go back to the draing board! Maybe what was being done before was working, why fix something when it was not broken!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Admissions Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University Online full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great co-workers from a million different backgrounds.

    Cons

    This was a telephone sales position. Leads are aquired from a 3d party who obtain them through frequently misleading ads on the web. Then, once you were in our system we would call you. And call you. And call you. And call you. And assuming you answered the phone we would try to kindly and gently convince you to go to school. And then there is the issue of students taking out loans, dropping out of school and still owing thousands. Most student DO NOT GRADUATE. But we did not care. It is a for profit operation.

    Advice to Management

    Cold calling to get people to come to your school is a pathetic way to do business. You don't see schools like Florida State or UCLA needing to hassle people into coming to school. You shouldn't either.


  6. admissions advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL

    I have been working at Kaplan University Online full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits, wonderful coworkers who really care about each other and the students. Nice work environment.

    Cons

    Leads come in too slowly, too much down time which makes the day drag. Hi pressure for sales and employee is made to account for situation over which he no control. One month you can be on top, the next fearful of your job. Your job depends on stacked rankings.

    Advice to Management

    Get rid of demeaning stacked rankings and find a better way to weed out the losers.


  7. Admissions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Representative in Fort Lauderdale, FL
    Current Employee - Admissions Representative in Fort Lauderdale, FL

    I have been working at Kaplan University Online full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best thing about Kaplan is the great people that work there. They are a group of talented and intelligent people.

    Cons

    Pure sales environment. It used to be a great place to work and then new VP took over and now morale is at an all time low and of course they blame the front line staff, as they always do. It's really disheartening how much they do not value their employees.

    Advice to Management

    Stop being in denial. Things were decent and then upper management messed everything up. Be up front and own up to your mistakes and make positive changes. Upper management doesn't know the business. Also Kaplan cuts pay raises for employees but gives the big shots million dollar bonuses.


  8. Senior Admissions Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Admissions Advisor in Miami, FL
    Former Employee - Senior Admissions Advisor in Miami, FL

    I worked at Kaplan University Online full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good health benefits, and PTO . Ability to make a good salary and increase it in a short amount of time. You meet great people from many different walks of life.

    Cons

    Salary can change every six months and you can go from making $ 90 K to $ 30K just that fast. There can be favoritism and you can be set up for success or failure. You will have to at least one weekend day and some nights.

    Advice to Management

    Hire middle managers who will treat people fairly and with respect. Avoid placing unrealistic expectations on employees. Encourage and foster support for all employees.


  9. Adjunct Instructor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan University Online part-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working virtually, the curriculum is given to you as is the shell for the class, very supportive and intelligent department heads, great benefits for part-timers like free classes for you and your immediate family.

    Cons

    Classes can be huge and the grading demands are rigorous. Not much time is given to grade multiple assignments within one week (5 days). Extensive feedback is expected to be given regardless of class size. Live seminar can never be cancelled and negate some of the value of teaching online as you do have to teach a "class" at a certain time every week

    Advice to Management

    Provide more time for grading - at least until the end of the current week for the unit. Allow professors to substitute for each other for seminar once a term when there is an emergency. This is certainly allowed in a ground class and should be allowed in this environment as well.


  10. Helpful (1)

    High stress sales position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL

    I have been working at Kaplan University Online full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You learn alot about sales and refine your sales skills. The high pressure environment can actually make you a better sales person.

    Cons

    Always feel like you're one bad cycle away from losing your job. Job is not like any other sales position where the deal is closed and the prospect pulls out a credit card and its over. You get no credit if the student enrolls but doesnt start. These are things you cannot control. You cannot make someone start if they dont want to. Your job depends on lazy, umemployed, slackers doing their part to better themselves. High buy in required from prospects.

    Advice to Management

    Care about your employees and dont treat them as disposable objects. Offer them some type of security. Consider that this position depends on things that are out of our control.


  11. Student Finance Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Finance Coordinator in Orlando, FL
    Current Employee - Student Finance Coordinator in Orlando, FL

    I have been working at Kaplan University Online full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Benefits and location, Time off 1-5 tears is equivalent to 21 days.

    Cons

    Mobility and advancement is few and far. The industry has changed since gainful employment updates and there are far less opportunities to advance.

    Advice to Management

    Stop micromanaging. Look for more ways to compensate employees.



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