Kaplan University Online

  www.kaplanuniversity.edu
  www.kaplanuniversity.edu

Kaplan University Online Reviews

Updated October 30, 2014
Updated October 30, 2014
22 Reviews
2.8
22 Reviews
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Employee Reviews

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  1.  

    LOVE KAPLAN!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Admissions in Boca Raton, FL
    Former Employee - Director of Admissions in Boca Raton, FL

    I worked at Kaplan University Online full-time (more than 5 years)

    Pros

    Benefits, promotion opportunities. You are elevated based on merit and there is continued skillset training that will assist for those that use it.

    Cons

    Kaplan is a lifestyle that will pay off in the end

    Advice to ManagementAdvice

    Listen to your front line a little more

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Admissions Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Former Employee - Admissions Advisor in Fort Lauderdale, FL

    I worked at Kaplan University Online full-time (more than an year)

    Pros

    2 week training, benefits ok, no 90 day wait to start benefits (even for pregnant women who were new hires), start salary was ok at $35,000.

    Cons

    High stress!!! MUST reach a minimum goal of enrolling students or you will lose your job! No personal life, because of long and consuming hours.

    Advice to ManagementAdvice

    Management breathes down employee's neck ALL DAY LONG asking how many enrollments you have for the day....

    Doesn't Recommend
    Negative Outlook
  3.  

    Boring

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University Online

    Pros

    Bad management at the office

    Cons

    Old boys club in the fa dept

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Frustration with bureaucratic ineffectiveness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL

    I have been working at Kaplan University Online full-time (more than 5 years)

    Pros

    Casual atmosphere, including casual dress. Young, fun staff. Lots of opportunities for lateral movements to other departments. Decent benefits - health, dental, 401K, discounts.

    Cons

    Senior leadership is very disconnected from the day-to-day and makes knee-jerk decisions to make massive changes without taking into account the impact or requirements of bringing that change to fruition, which leads to a stressful environment where necessary tools are often not yet available or not effective. Leadership driven by politics rather than competence.

    Advice to ManagementAdvice

    Empower employees to be permitted to make decisions within their purview.
    Reduce inconsistency of pay scales for similar roles across departments and locations.

    Doesn't Recommend
    Neutral Outlook
  6.  

    The university is trying to evolve into the online education leader for students and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University Online full-time (more than 8 years)

    Pros

    The benefits are best I have ever experienced after working for 3 other universities over 20 years. The compensation is hourly pay based on your metrics review and include alot of topics such as supporting your team members and ability to absorb changes quickly. The pay is twice what I earned at other university positions including state university and non-profit universities. The training is scheduled to be completed before a deadline and you can complete the training on your own schedule so that it doesn't interfere with your busy times. The management team is constantly trying new technologies and processes to try to improve the university experience for both students and employees.
    The office used to be a revolving door and employees would be run ragged for 3 months then fired if they did not produce immediately. Over the last 2 years, things have changed dramatically and employees who have the best interests of the student in mind are now valued and retained for long periods of time.

    Cons

    Constant improvement includes trying many processes that don't work the first or second or even the third time. . Employees who don't like change are very resistant and will not cooperate and it makes improvement difficult. Some employees even try to sabotage new changes if they think they will have to learn something new.
    Promotions are difficult to get if you do not have the time or energy to complete the management boot camps offered. Your past experience in managing difficult projects means nothing. Experienced managers who know how to get different personalities to work together are passed over for promotion in favor of the young kid who is a "cheerleader".
    I have not experienced personal growth since i have experience in many different fields. The employees have very limited ability to change from one department to another. I have been denied promotions to other departments where I could be better suited simply because the job I have is high pressure and not many people can take the pressure as well as I have.
    The current business model of enrolling every student who can come up with financing is detrimental to the entire university. Most of these students are not prepared for university instruction and cannot do the work required. They will fail and wind up owing huge educational loans to the government.
    The telephone sales model is completely outdated and admission advisors are forced to call endless lists of unproductive numbers,
    All departments work as a freestanding unit. Advising is split into Admission, Education and Finance units and none of them are allowed to collaborate with any other unit. This causes resentment and discord when a student has a problem. When the student has an issue with a professor, there is only one employee who has the ability to review the issue - for the entire university!

    Advice to ManagementAdvice

    1. Open the ability to promote good employees into other career paths to take advantage of ALL their talents..
    2. Hire people who understand that their job can change on a daily basis and are ok with that concept.
    3. Please, please please realize that the business of Education is not strictly a Business. Education is also culturally a mentoring and advising development tool for humanity. This means that you sometimes have to advise a customer to seek other forms of training that are more beneficial to the student than what Kaplan has to offer..
    4. Develop a real marketing team that knows more than buying bogus leads from an internet job board /scholarship offer scam company.
    5. Develop the degrees that you offer into degrees that actually help the students get jobs. That includes training employees on licensing requirements in different states for positions in criminal justice, nursing, psychology, education and law.
    6. Let the employee trained in the state specific degree have input into how and where marketing campaigns are conducted in order to target the students that can benefit from Kaplan programs.

    Recommends
    Positive Outlook
  7.  

    Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Professor in Jacksonville, FL
    Former Employee - Adjunct Professor in Jacksonville, FL

    I worked at Kaplan University Online part-time (more than 3 years)

    Pros

    Ability to teach online. Good curriculum design. The pay is reasonable, given the responsibilities.

    Cons

    Kaplan University is trying to avoid the federal scrutiny, but also do anything they can to let their students be successful - including cheat. They put in place policies which allow the students to learn how to fake the plagiarism checkers, and also penalize (or get rid of) faculty who object to the policy or don't allow their students to "try again" when they turn in plagiarized material.

    Advice to ManagementAdvice

    One of your "top" department chairs writes reviews with made up information, and then "forgets" to give it to the faculty, until this person has already removed them from the roster. Since this person gets rid of the faculty so fast, there is no ability for a faculty to respond. There should be far more oversight of the management of adjunct faculty, especially ones who have been there a long time, have won awards, and have a superior record overall.

    Doesn't Recommend
    Negative Outlook
  8.  

    Constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Education Advisor in Chicago, IL
    Former Employee - Education Advisor in Chicago, IL

    I worked at Kaplan University Online full-time (more than 5 years)

    Pros

    coworkers, opportunity to advance, training was offered as a new advisor. I had an 8-5 schedule which worked well for me

    Cons

    I felt micromanaged. There was constant change with hardly any training offered to learn the curriculum, content of the courses, catalog changes, or career advising.

    Advice to ManagementAdvice

    Management needs to communicate better with employees, and offer more frequent training and opportunity for professional development

    Doesn't Recommend
    Neutral Outlook
  9.  

    I have had a great experience here for the last 8 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor
    Current Employee - Admissions Advisor

    I have been working at Kaplan University Online full-time (more than 8 years)

    Pros

    Salary income that cannot go down and annual raises. Opportunity to help students earn an education. Some job security while you're learning the job.

    Cons

    challenging sales environment. If you are unable to connect with potential students you won't last more than 4 or 5 months.

    Advice to ManagementAdvice

    Continue finding ways to give employees incentives to work hard. It seems that most advisors only work hard enough to keep their jobs.

    Recommends
    Neutral Outlook
  10.  

    Job satisfaction decreasing over time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Professor in Remote, OR
    Current Employee - Adjunct Professor in Remote, OR

    I have been working at Kaplan University Online as a contractor (more than 5 years)

    Pros

    Multiple in-house opportunities for professional development
    Average salary
    Great students

    Cons

    Micromanaging
    Continue to hire more adjuncts when they do not have enough classes for the current employees.
    No opportunities for advancement

    Negative Outlook
  11.  

    Kaplan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Boca Raton, FL
    Former Employee - Admissions Advisor in Boca Raton, FL

    I worked at Kaplan University Online full-time (more than 5 years)

    Pros

    My manager spent time developing my skills to obtain a management position, which is paying off at my new company.

    Cons

    Upper Management was slow to adapt to slower business needs and overpaid/employed many people for too long.

    Advice to ManagementAdvice

    Improve your training programs and managers coaching skills for admissions advisors to have a chance to improve. I've seen too many great employees be the victim of the numbers. Better leads needed and more perspective, as well. They had no chance clicking unanswered phone numbers all day.

    Recommends
    Neutral Outlook

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