Kaplan University

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Kaplan University Reviews in Orlando, FL

Updated May 14, 2014
Updated May 14, 2014
170 Reviews

2.9
170 Reviews
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Kaplan University CEO Gregory Marino
Gregory Marino
58 Ratings

Review Highlights

Pros
  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)

  • Great training to keep skill set sharp, good benefits and great co-workers (in 11 reviews)


Cons
  • This is a high pressure sales job (in 5 reviews)

  • They watch your every move and they are a sales job (in 6 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Associate  in  Orlando, FL
    Current Employee - Admissions Associate in Orlando, FL

    Pros

    Great pay with benefits, if you can meet your quota the job is a breeze. Come in to work do what you gotta do and no work is brought home.

    Cons

    No room for advancement, the level of nonprofessional is high, the is no consistency between management, needs more transparency across the company

    Advice to ManagementAdvice

    Sit and really listen to employees and not hearing whatever you want to hear. Stay consistent with all employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Avoid working for Kaplan University at all costs!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Military Admissions Advisor  in  Orlando, FL
    Former Employee - Military Admissions Advisor in Orlando, FL

    Pros

    The people that you work with on your team, the people on your level, not the high and mighty managers.

    Cons

    The management, from Associate Directors all the way up the chain, it seems that the management team has zero idea of how to treat their employees with respect. They focus only on numbers and treat people like expendable trash. The strange thing is that the high paid managers are not held accountable for sales numbers, only the advisors are, and are given three strikes and then they are out, literally.

    Advice to ManagementAdvice

    Biggest piece of advice is to learn how to manage properly, perhaps attend a real management training class where you can learn how to be a proper manager, and actually earn all of the money that Kaplan pays you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Kaplan University has a high turnover rate!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative  in  Orlando, FL
    Former Employee - Admissions Representative in Orlando, FL

    Pros

    A paycheck while it lasts, great training program.

    Cons

    You never have job security, if you are doing well you better continue to maintain those results or you will be gone in 3 weeks maximum!!

    Advice to ManagementAdvice

    Makes employees feel more valued and not just a number.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not a bad place to work as a part-time college student or recent grad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor II  in  Orlando, FL
    Former Employee - Admissions Advisor II in Orlando, FL

    Pros

    The pay is pretty lucrative if you're working through your degree while you're employed. They try to show employees their graditude through formal lunch functions that are catered by elite groups.

    Cons

    No potential for upward movement. Pay is stagnent because of the new laws on for profit schools. The industry is dying and probably won't be around long.

    Advice to ManagementAdvice

    Take a look at what it going on and be realistic. Lower your prices to a reasonable cost per credit hour and you will recoup your losses by more student enrollments.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    If you need to get a job quick for a short period of time, this is ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor  in  Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL

    Pros

    * Training is useless but it is fun
    * There are Some good people there
    *nice building with a nice cafeteria

    Cons

    Where do i start. All the managers, including the trainers tell you about hoe much money can be made in this role. That is all BS, most of them are lacking an impressive paycheck. The trainers will tell you in the first week, that they were making oodles of money but then decide to start training because they just love teaching and don't care about money (yeah right)

    The truth is that they hire a new class of admission advisers every two weeks. The class starts with 30 people and after a month you see about 10 of those people or less because the rest didn't make it. Each class they brought it was reported to have a lower and lower base pay (24k, really!??) They hire anyone who can speak decent English and has a degree of some kind. For a while they hired without a degree if you were willing to get a degree through them. (now you will owe them more than you ever make:0)

    The pay scale is pathetic because almost no one gets into the 2nd tier, which is where you would need to be just to be earning a normal paycheck. Very few succeed and the ones that are doing well are getting a lot of new leads and inbound calls. In other words, they get leads from people who actually want to go to school. Everyone else gets a couple good leads a week and the rest of the leads are people who have been called and harassed by the company for the last month. You know this because the notes are actually in the computer. You see things like (student said to "go to hell" and hung up the phone) and they you are supposed to call the same person and turn them around. hahahahaha

    They will hire you right away, on the spot. If you need a job for a few months while you are interviewing for other jobs, this is a good place. After the first week of training, they you will have at least one weekday off, so you can interview elsewhere.

    Advice to ManagementAdvice

    hmmmm. none. I feel sorry for all of y ou

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Senior Military Admissions Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Military Advisor  in  Orlando, FL
    Current Employee - Senior Military Advisor in Orlando, FL

    Pros

    Benefits package from Washington Post was strong compared to most proprietary schools. Has a true pension plan if you can last more than three years. Health insurance is tiered based on your salary. Work life was descent. Nothing from work to bring home. When you are finished for the day, you are finished for the day.

    Cons

    Call center environment/ Online programs are too easy with questionable educational results. Overall atmosphere was high pressure sales to clients and representatives. You live by the time clock as every possible metric is measured, analyzed and used to "train you" Bathroom breaks are timed by Orion. If you are gone to long you will have a conversation with your DOA or ADOA when you return.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Micromanaging sweat factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative  in  Orlando, FL
    Former Employee - Admissions Representative in Orlando, FL

    Pros

    None that I can think of.

    Cons

    Upper Management had the worst pep talk meetings almost everyday. Super micromanaged. Interviews with students expected to be 45 mins in length...who is going to stay interested???

    Advice to ManagementAdvice

    Stop Micromanaging.

    Neutral Outlook
    Disapproves of CEO
  9.  

    Admission's Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor  in  Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL

    Pros

    Great training program but long, 3 weeks long and very detailed. When you hit the sales floor many of the things you learned in the training class didn't match up with the various floor managers way of doing things. But the Ass. Director was quick to let you know how he wants things done.

    Cons

    The overall culture consisted of reverse racism. If you are not Black or Hispanic then your chances of a promotion as close to none. There was a lot of internal pettiness and one step out of line could have you setting in an "interrogation" type of interview with 3 to 4 managers demanding you confess your crime. Which anyone could say something negative about you, without giving their name. In this high pressure sales positions you need to watch your back. Not a place I would recommend working do to the lack of stability within the company and the hostile working conditions. This company laid off about the interior Financial Aid team and closed down multiple teams ( 20+ people per team) one day. The next day they had a champagne toast for not getting laid off with the promise no one else would be laid off. Then later walked 25 more people out the front door with security.

    Advice to ManagementAdvice

    Lose the "Cop" attitude unless of course your in the wrong career field. Your employees are not criminals but instead just everyday people who want to do their job and do it well. Really a sad place to work do to the constant fear of being fired even when your preforming above the required monthly enrollments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Fallen Soldiers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Military Admissions Advisor  in  Orlando, FL
    Former Employee - Military Admissions Advisor in Orlando, FL

    Pros

    Structured workplace with minimal flexability.

    Cons

    College like atmosphere with cheering pom-poms. Many of the employees I started with were phased out because of non-aggressive tactics. Managers focused on their own goals and employee reviews were all about numbers. Favoritism at its highest.

    Advice to ManagementAdvice

    If your hiring talent, act like you care about them as an employee and as an individual contributor. Thanks for the pay raise, but It never satisfied my concerns with your lead program.

  11.  

    The recruiters are good liars!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative  in  Orlando, FL
    Current Employee - Admissions Representative in Orlando, FL

    Pros

    -Benefits are good, in my opinion.
    -Programs are accredited
    - The teachers are pretty good.

    Cons

    -School is marketing to potential students that cannot read or write beyond an elementary grade- school level.

    - The school has a large drop-out rate, which has been hurting the company's bottom line. The culprit is low student academic performance. As a result;

    -Poor lead quality results in minimal anual revenue. Either the CFO's and CEO's of the company have not made that connection, or they are making short-sighted decisions intentionally.

    -They have re-structured three times for the last year and a half. The company has changed their "Group name" three to four times within two years.

    - The company continually changes CEOs and CFOs but they do not fire or layoff-just switch them around to different departments but with equal titles. It is not your normal company restructuring.

    -Company has massive layoffs to only rehire three months later to only have a company wide layoff seven months later to only rehire again. This cycle has gone on for the last year and a half. After each layoff, the company admits their biggest mistake was that they begin to hire way too soon after the layoff. However, the company repeats their mistakes.

    - Four massive company-wide layoffs in the past year and a half makes it hard to plan life or big family events, i.e. buying a house, taking a family vacation, selling your house.

    - ADOAs and DOAs will tell advisers to sell the student a program that is not in their best interest (i.e. putting a student in a program that will not enable them to teach in their state if they want to be a teacher). This is the biggest and most disappointing of all-the company has lacks integrity.

    Advice to ManagementAdvice

    Lower management: Stop trying to date your employees and focus on the bottom line.
    Upper management: Advise your bosses that purchasing leads that will result in low quality students will result in the low anual net sales.
    CEOs and CFOs: Think long term. Don't cut corners for the purpose of filling pockets. Do things the right way; you will get the right results and in the long-term you will have a school that is stable despite the non-profit bubble bust that will soon be coming.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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