Kaplan University Reviews

Updated March 24, 2015
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2.9
205 Reviews
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Kaplan University CEO Gregory Marino
Gregory Marino
74 Ratings

Pros
  • Great training to keep skill set sharp, good benefits and great co-workers (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)

Cons
  • Overall atmosphere was high pressure sales to clients and representatives (in 5 reviews)

  • For some roles the work/life balance was weighing more on the work and less on the life (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Kaplan Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Internship in Orlando, FL
    Former Intern - Internship in Orlando, FL

    I worked at Kaplan University as an intern (less than a year)

    Pros

    Very good opportunity as an intern, I felt as part of the family. I learned a lot and would recommend this to anyone.

    Cons

    No guarantee employment after internship. I applied for the position and was denied because of budget issues.

    Advice to ManagementAdvice

    hire interns!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. Great peers...suspect upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL

    I worked at Kaplan University

    Pros

    health benefits are great...enjoy working with the people there and the ADOAs in military is awesome

    Cons

    Upper management doesnt have a clue as towards showing employee appreciation..always constant change

    Advice to ManagementAdvice

    Get to know your employees better...they're the frontline and it kind of sucks when they don't know a top performer name....or majority of employees names

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. Started out as a flexible, employee-supportive organization and turned into a corporate shell masquerading as a school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative in Los Angeles, CA
    Former Employee - Administrative in Los Angeles, CA

    I worked at Kaplan University full-time (more than 5 years)

    Pros

    Stable employment (if you hold to their ideas of 'service' to your customers, er, students -- and don't make waves in trying to point out the differences in management of a business versus success of a school).

    Cons

    Limited (read: almost no) advancement opportunities, no incentive for employees to remain loyal to the company, hypocritical management, being a cog in a giant machine that only functions to take money from its educustomers.

    Advice to ManagementAdvice

    Sit in an actual administrative office for a week answering and addressing student, faculty, and staff questions and concerns before making executive decisions solely based on finances. Be willing to put money into a company both in technological improvements and rewarding employee loyalty and hard work instead of holding projected budget numbers as sacred and simply trying to increase profit margins and executive year-end bonuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Great place to work with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University

    Pros

    good benefits and stress free environment

    Cons

    Limited expansion of new campuses

    Recommends
    Positive Outlook
  6. 1 person found this helpful

    Great for innovation and personal growth but always at the expense of employees work-life balance (imbalance)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Curriculum and Innovation in Chicago, IL
    Current Employee - Curriculum and Innovation in Chicago, IL

    I have been working at Kaplan University

    Pros

    Awesome place to learn and achieve personal growth. Truly cares about students and providing the best possible service. Students definitely benefit and earn their degree in a nurturing and well designed environment. Company always has a student focus. Benefits are generally good.

    Cons

    Work life balance is horrible for employees. The amount of work expectation is never considered when requiring new projects. Being a virtual company seems to allow the company to ignore the constant unrealistic demands that are put on employees and this is never considered when asking for more out of employees. Even though there is a yearly survey to try to fix the work-balance, which indicates concern, the intention quickly becomes forgotten until the next survey a year later. This seems to be due to the desire to have the work done without wanting to obtain the resources that would make it possible. So the leaders making these decisions forget the life balance in favor of pushing their own agendas. This has been going on for years. Most people love the company until they are just used up and have to leave to regain their life back. Even with raises we make less and less per hour every year so leaving eventually becomes the best solution.

    Advice to ManagementAdvice

    Before requiring your employees to do a new project, complete a piece of it yourself. This will help you to see that it is never as easy as you keep saying it is and then be realistic about the time and resources these projects take. This is all it would take to be fair to employees because we all want to do our best. We understand the need to do these projects, we only ask for a realistic timeframe and appropriate resources. Once in a while is fine but project after project, month after month, and year after year eventually only hurts Kaplan by losing your intellectual capital. Don't set per ammeters that you yourself couldn't do if you were the one who was put upon to make it happen.

    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful

    If you are looking for a traditional higher ed career look elswhere. Run like a business, not a college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University

    Pros

    Many, but not all, on site colleagues care about serving at-risk, underserved students and changing lives. Efforts to retain students go beyond many other colleges, even those that claim to care most.

    Cons

    Being for-profit, for many employees, presents challenges that lead to ethical drift or at least the temptation of ethical drift, and that is an energy drainer, whether one gives in or resists.

    Advice to ManagementAdvice

    Review the failures of Viet Nam. One key reason we lost was because of grandiose leaders who thought they knew better from 5000 miles away what needed done on the front lines. Flip the org chart upside down. Stop being so isolated and learn from the huge amounts of wisdom that exist outside of the organization - stop being so incestuous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Awful... just awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Education Advisor in Chicago, IL
    Former Employee - Education Advisor in Chicago, IL

    I worked at Kaplan University

    Pros

    Great co-workers, benefits are ok.

    Cons

    Leadership is terrible at all levels: no management skills, treat people like commodities; some are uneducated and many promoted past their edge of competence, which they try to cover up by micromanaging. Kaplan's moral compass broke many years ago. Professional development opportunities are slim to none; morale is non-existent. Most people stay because they have become complacent. Employees are expected to be like little worker bees- pound out the phone calls and make sure to hit their daily metrics.

    Advice to ManagementAdvice

    - Encourage departments to work together.
    - Take a look at recruiting and admissions practices- most of the students require a robust developmental education program to even begin to start taking basic college level courses.
    - Work on your reputation... not by fancy advertisements, but by treating your employees well and offering opportunities to grow professionally.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Education Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Education Advisor in Chicago, IL
    Current Employee - Education Advisor in Chicago, IL

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    An opportunity to learn about the online college and ever expanding education industry, has pretty good benefits. The work life balance is good. If you love people it gives you the opportunity to have a positive impact on people, by building relationships and helping them to achieve their career goals through higher education.

    Cons

    As the economy suffered, like many companies they've learned to run on a leaner staff. The day to day task are extremely out of line and don't commiserate with the salary. They've gotten away from the culture that challenged you, but left you feeling fulfilled. There is a workhorse mentality that doesn't do well to show appreciation in valuable ways that make their employees feel truly appreciated.

    Advice to ManagementAdvice

    Get back to the basic that made this University Great! Reestablish the culture that make it a great place to work, because the gifts of appreciation were of value and not cheap attempts to appear that you care. Remember happy employees make for happier students.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. Senior Admissions Advisor specializing in the Military

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University

    Pros

    I had the opportunity to help our Active Military, Vets and their families to get an Accredited Academic Degree.

    Cons

    It's a call center environment.

    Advice to ManagementAdvice

    Can't honestly say what management is like today.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. Chaotic at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Kaplan University

    Pros

    The on-site cafeteria was the best part

    Cons

    Constant turnover, lackluster management, no visibility

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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